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by planobird, Apr 27 '10
Glib salesmanship with Verbal statements not repeated the same in one conversation or in a written signed contract. At no time is there such contractual agreement. Owner is real smooth talker until it comes time to stand behind promises of 100% Guarantee ...
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by tnbill, Sep 06 '09
My first experience with nationwide was outstanding. I found them by doing some internet research before buying a new mattress. I reviewed their products on-line and then called and spoke with Mark Klingenberg, who I found to be ...
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by mm_17_52, Mar 03 '09
Shopping at Nationwide Mattress is similar to buying from a family member who runs a business. Not only are you treated like family (in the best sense!) but you are dealing with professionals in every sense of the word. My husband and I had ...
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by malaf63, Feb 18 '09
We purchased a Queen size Cerulean mattress from Nationwide in 2004. It came very promptly. We have not had great luck with air bladders. they have needed to be replaced 3 times on my husbands side and twice on mine, ...
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by jjcohen, Feb 06 '09
I contacted Nationwide Mattress after looking for a new bed for a couple of weeks. I had a very bad experience with my previous mattress which I had paid a lot of money for and it only lasted a couple of years. I started to wake up stiff and ...
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by jrsr, Dec 19 '08
BEWARE OF UNSTATED NO CANCELLATION POLICY. - UPDATEDUPDATE: After several discussions with Richard, we have come to an agreement on product and delivery of the Comfortaire GS 1100 and ...
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by rs1022, Oct 29 '08
I recently took delivery of a Comfortaire Celesta Split King bed with a Leggett amp; Platt adjustable platform system. First off, I have to say, my pre purchase experience was phenomenal, I dealt with Mark, who not only is a nbsp;very ...
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by nolan8ive, Oct 09 '08
Up until the point I had to return the mattress, I didn't have a problem. However, when I decided I simply couldn't bear to sleep on the mattress because I was extremely uncomfortable (it's the most uncomfortable mattress I've ever slept on, but that's ...
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by jersgirl060606, Apr 06 '08
I recently read a million reviews on this site before deciding on the Comfortaire brand mattresses. I called Richard at Nationwide Mattress and he walked me through the differences in the beds. I eventually chose the Celesta Premium in a King. He had ...
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by foger1979, Feb 04 '08
I just placed my order for the Comfortaire California King Cerulean, and I can honestly say that I have never had such GREAT customer service. I had been shopping around many local stores looking for a new mattress (with little satisfaction) and decided ...
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by markfrisco, Jan 24 '08
This might be the most satisfied I have every been with a store and a purchase. In my opinion... best products on the market, most professional and attentive service. Most competent and expert advice - does not push expensive products you don't need. ...
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by hejones01, Dec 12 '07
Every once in while, a situation will occur that rekindles your faith in the American Businessman. I recently purchased an air bed from Nationwide Air Mattress. When it arrived, the box was damaged.So I took it out and looked it over, and everything ...
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by mdotmoment11, Sep 06 '07
Finally retiring my conventional box-spring mattress, I set out to buy the best-value bed I could find. I researched beds for a good month and finally settled on the Cerenity Deluxe with the quieter IFC 2001 Instant Firmness Control (with the memory foam ...
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by sporeking, Aug 29 '07
We couldn't be happier with our Cerulean Comfortaire Eastern King mattress or with Richard at Nationwide Mattress. We had shopped around quite a bit on the internet and made a number of calls by way of inquiries. Unlike most of the vendors we ...
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by cfc12, Jun 04 '07
As my parents get older and ailments, operations, and other "discomforts" creep up, the one thing I have not been able to give them is a peaceful nights sleep. I tried everything, including a Select Comfort bed. Nothing worked. There is no worse ...
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by cabogrande, May 16 '07
Richard (the owner) of NationwideMattress.com is one great guy selling a great bed!!!! My wife and I bought the Comfortaire Celesta bed and loved it but were having a couple of issues getting comfortable on our bed. Richard walked us through how the ...
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by fedorjaka, May 02 '07
Simply the best service of any retailer found on the web! We purchased our Comfortaire mattress with the memory foam pad several years ago from Richard. Note: Before choosing the Comfortaire or Nationwide I did a lot of research on the web. I'm all ...
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by ljt5, Mar 06 '07
Positively the best customer service I have ever dealt with! We purchased our Cerulean bed over 3 ˝ yrs ago. Prior to buying we researched just about every bed—from Sleep Number to Serta. Comfortaire seemed to have what we were looking for and at the ...
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by gem-girl, Jun 20 '06
Great Alternative to the "Candy Dish" Traditional Mattress Exasperation leads to finding this throwback to when companies cared about customer service for a quality product. Here's my story... hubby & I have spent over $1000 in the past 5 years on ...
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by felper2, Jun 18 '06
All we can say is WOW...Richard D. and the support at Nationwide Mattress has been exceptional. Other companies could learn from their superior customer service. We've never ordered such an important item over the internet before but we are glad we ...
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by joanneca, Mar 31 '06
After looking at Select Comfort, liking what I saw, but disliking their policies on returns, I decided to check the Internet for comparable products. I had a king sized bed but, since I had an lovely double cannonball frame, I decided to go for more ...
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by markmccaul, May 23 '05
I ordered the Comfortaire Celenia. Good competitive price at $1699.00. I had seen elsewhere at $1599.00 but Nationwide mattress offers a 90 day trial and Free pillows, sheet set and pad, so went with Nationwide. The mattress arrived much quicker than I ...
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by kvd13, May 17 '05
So, it's 11:00 at night and my husband goes to "correct" his side of the bed on our Comfortaire Cerulean mattress. (A nightly thing for an anal retentive man like him). The motor clicks, whines and dies. Husband's brilliant idea was to remove the hoses ...
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by tomd44, Apr 30 '05
I have had one of their air beds for about 2 years now. Both my wife and I love the bed. I never really thought to write anything about it in general and Nationwide Mattress in particular...until now About a week and a half ago, my wife and I were ...
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by jderringer, Mar 07 '05
I started shopping for a mattress about 4 months ago when I started a new job. I was putting a lot of time in, and waking every morning with back pain. I watched all the commercials and infomercials for the adjustable air beds and the memory foam ...
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by ginntonic, Feb 24 '05
Their website could use some redesign, but it is functional. We ordered the King HP via the web on 1/29/05 and paid $1,199.00 This included 2 Hollander king pillows, mattress pad, 200ct-linens set in white. We received the pad, pillows and sheets about 2 ...
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by juliezv, Jul 07 '04
When I was a little girl, riding in a car with my mother and we pulled into a gas station, at least two attendants would dash out to check the oil, clean the windows and fill the tank for us. Unfortunately, by the time I was driving, the service had ...
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by jpfuserid, Jul 04 '04
Purchasing a mattress online was certainly for me a new process and I was somewhat hesitant to do so. Having dealt with a "bad back" for many year and waking up stiff every morning, and missing several days of work in Jan, Feb, and March of 2004, I knew ...
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by funkar, Feb 10 '04
We finally decided to purchase an air mattress last summer and bid for a Select Comfort on E bay.....it was a "Scam" and I was out $1200 along with about 100 other people even though the seller was listed for over a year with 100% positive feedback and ...
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by gmschrader, Oct 02 '03
Our order was placed on Sunday afternoon via the internet and we were sleeping on our GeoVista that ...
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by pdxsharilee, Sep 24 '03
I contacted Richard at Nationwide Mattress after reading a number of reviews at Epinions about the q ...
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by av8or, Sep 16 '03
Excellent service: answered my call on the night of Labor Day. Richard answered all my calls and t ...
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by hslater, Jul 29 '03
I had a very positive experience with this company. I called them after 5PM Pacific and reached Mark ...
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by blugatti, Jul 01 '03
We ordered a Comfortaire mattress from Nationwide Mattress because of their competitive pricing and ...
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by tobysowner, Jun 17 '03
We purchased this mattress from Nationwide a month or so ago and have had nothing but good things to ...
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by jer494, Jun 09 '03
Ordered the bed and it arrived 2 days early! set up was a snap. pump went bad after 6 months and was replaced immediately by Richard at Nationwide. You will not be disappointed doing business with this Company!!!...
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by turbojones, Apr 14 '03
I must say that my experience with Nationwide Mattress was out of the ordinary. The level of customer service I received was outstanding and should be used as a model for other companies that wish to please their customers. My order was processed and...
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by toofastjk, Mar 22 '03
I wanted to buy a Comfortaire Cerulean Hp bed, I looked at local stores and then the Internet. I found Nationwide Mattress on the Internet and called them. I talk to Richard and he answered any questions I had about the bed. We also discussed prices &...
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by jheinzer, Jan 18 '03
I'm writing this review to confirm the quality service at Nationwide Mattress. I was impressed with the return policy getting my full refund back after I tried the mattress for 3 weeks. My wife was happy with the mattress but I just can't seem to find...
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by bxbomber4, Jan 16 '03
I ordered the Comfortaire Cerulean from Nationwide on 1-7-03. I spoke to Richard DiBenedetto who was very helpful. He explained that since it was past normal business hours he would place the order with Comfortaire the next day. He also said that all the...
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by havns3, Jan 05 '03
called at 10:30 p.m. on 12/30/02 to confirm a question before i ordered my comfortaire online from their website phone answered on first ring by richard D and he was very polite and informative on the matress. Order was confirmed that night and I...
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by tunin, Jan 01 '03
Ordered the Comfortaire Celenia air mattress from Nationwide Mattress.com.on 1-1-2003. I also ordered the Visco pad and Foundation cover. A representative (Richard D.) from Nationwide Mattress called the same day to inform me that the Visco Pad already...
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by yrless11, Jan 01 '03
After purchasing and spending way to much $$ on a Select Comfort bed, I decided to try a comfortaire bed. I did a lot of research as to where to buy my bed from for the best price and service. Nationwide Mattress didn't have the best price, but looked...
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by charliestud, Oct 21 '02
I HAVE NEVER MADE A LARGE PURCAHSE ON LINE BUT DON'T HAVE TIME TO GO SHOPPING TO GET THE BEST PRICE SO A COMPUTER GIVES ME TAHT OPPORTUNITY.ICALLED RICH AT NATIONWIDE MATTRESS. HE WAS HELPFUL AND ANSWERED ALL MY QUESTIONS AND CONCERNS. HIS PRICES WERE...
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by rickandann, Oct 21 '02
Service over and above, and probably the most comfortable bed I have ever had! I've just bought another for an infirm...
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by ethrington, Oct 20 '02
Thank you for handling my return with the same respect and attention as the original sale. Returning things can be very stressful, especially mail order. My shopping experience with your company was exceptional and I will pass the word on to my...
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by tasner1, Sep 22 '02
I shopped around quite a bit for a new Mattress since my Waterbed Mattress was starting to break down in its 18th year. The Response to my questions and concerns at Nationwide Mattress was just about immediate. The Value is above any other Merchant that...
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by grg28, Aug 30 '02
I started searching for adjustable mattresses at the beginning of August. Naturally, I went to the mall to get a feel for the benefits and/or detriments of adjustable air mattresses. I really enjoyed the 5000 model, but the price was too steep....
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by ghazib, Aug 26 '02
Very professional team. Offered to include foam pad at no extra cost. Provided good pre-sales support. Shipped product on time and followed up with email. Competitive...
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by amybruce, Aug 16 '02
The search for an air bed started by first going to the mall and taking a
look at Select Comfort beds. After laying on every bed in the store I knew
which one of theirs was okay. Since I did not want to buy the first thing,
I decided to...
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by bnl7n9m, Aug 07 '02
I began shopping for a new mattress when the waterbed I had for 15 years sprung a leak. I was leery of changing to a traditional innerspring and had heard some adverts from Select Comfort. I went to my local Select Comfort store and decided I liked the...
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Wonderful in the beginning, now, extremely poor.
by gahmanzoo,Oct 18 '10
We bought our air mattress in 2008. At that time, Mark, our contact was very helpful. We love our airbed. We recommended Nationwide to a family member. The entire operation seems to have been changed,the sales contact we trusted is no longer available.
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confident we were with Nationwide Mattress
by bizlegal,Sep 08 '10
He was very helpful and discussed all of the beds that Nationwide Mattress offered and the differences between them. I found him to very knowledgeable and helpful. It would be difficult to express how confident we were
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Courteous, professional, helpful and honest
by dsf62,Mar 03 '10
My experience with Nationwide Mattress was outstanding. From the initial contact with our sales person Mark to the delivery and setup, we couldn't ask for a more professional and helpful experience. Mark took the time to discover exactly what
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Thanks to Nationwide for great service and filling my order in record time, much appreciated.
by dtarking,Feb 22 '10
I can report a great experience with Nationwide Mattress. They really made the extra effort in order to fill my order in a very tight delivery schedule. Both the bed and pump arrived on time in great condition and we really enjoy the great
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Hate to get out of bed!
by blesbd4me,Nov 10 '09
My shopping experience with Nationwide Mattress was outstanding! Where else will someone devote unlimited time to endless questions about their product, order on the spot and provide financing, get the order to you much sooner than expected, and continue
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Excellent customer service and product.
by ddccem,Oct 31 '09
I have shopping for air beds for months and was looking at the sleep by number beds. After shopping other brands, I called Nationwide Mattress about the mattresses that they carried and talked with Mark. He was very helpful and
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Excellent product, fantastic customer service.
by msdaizy1973,Jun 05 '09
I purchased an air mattress from Nationwide 3 years ago for my daughter as a housewarming gift and was so pleased with the product, as well as the fast delivery, that I decided to buy one for myself.I purchased the Forever Dreams mattress on
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Nationwide Mattress Service Makes the Difference
by eakhold,Feb 07 '09
Nationwide Mattress has to be one of the best online purchases I have ever made. In fact, I looked at mattresses in retail stores and didn't get as much help as they provided over the phone and internet. The person I spoke with took all my
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A pleasant shopping experience
by aandc,Mar 20 '08
We purchased a Comfortaire Cerulean queen size mattress from Nationwide Mattress, after spending two days poring over reviews on different types and brands of bedding. We noticed so many positive reviews on Nationwide that we were somewhat skeptical, but
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Great product, Great Service,one very happy customer!
by tlbarron49,Mar 08 '08
I wasn't sure about ordering something so big on line, even though the reviews were good. I'm so glad I did!! It came yesterday, and I couldn't believe how well made the mattress is. The adjustable base is solid and works great!The personal service is
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Phenomenal service!
by rtwintle,Nov 29 '07
After reading many positive reviews about nationwidemattress.com, I decided they would be the best ones to buy my new mattress from. Working with Richard was a great experience and a pleasure from beginning to end. He took care of us all along the way
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Great price and excellent customer service.
by growe9804,Sep 24 '07
I shopped around for quite a while before deciding on Nationwide Mattress, and I couldn't ask for for better customer service. I had a warranty issue that was resolved faster than I expected. I would definitely buy from Richard again. I received
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My experience could hardly have been better.
by lsmith44,Aug 21 '07
I purchased my second Comfortaire mattress, a Nationwide Vista, about six weeks ago. My first purchase, a Cerulean, just over four years ago was such a good experience, I just had to come back to Nationwide when we needed another mattress. The first
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We love the bed as well as the service and friendliness of Nationwide.
by marmae,Aug 08 '07
A year and 2 months ago we ordered the Cerenity Classic after buying 3 other types of mattresses in our search for something comfortable and affordable and not being anywhere near satisfied. One being over $1,000.00 and a best seller. What a
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Outstanding customer service and great products
by lindamh,Jul 07 '07
This review is long overdue. After much research I purchased a Comfortaire mattress a few years ago from Nationwide. My husband and I agree that it is the most comfortable bed we have ever owned. What is most impressive about Nationwide is the
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Great Service! Would order from them again!
by wildwood04,Jun 26 '07
I love this company! The pump on my bed was not holding air in one side, so I called Richard up. He was great! I should be getting a new pump in a few days - no charge. I just wish more companies had this great of customer
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Fast, reasonably priced with great service.
by jeremike,Jun 10 '07
Extemely fast shipping which was needed since I had back surgery scheduled and needed the bed/mattress set up fast! Very attentive to questions. The adjustable beds arrived and were set up nicely within our existing king size frames (head/sides/foot).
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Easy to navigate and very informative.
by whoffman,Apr 19 '07
I was very suspect buying a mattress over the internet however Richard Alfano was the most helpful and courteous person I have spoken with concerning mattresses. I purchased an adjustable bed with a memory foam mattress for my 93 year old father and it
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Great bed, but could be a little more upfront about the free linens
by acitygirl2007,Apr 06 '07
It would be great if they were more upfront that the free sheets/pillows, etc. do NOT arrive with the bed. Those who chose to order from this company because it means not having to go out and purchase new sheets wind up having to go out an purchase new
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Easiest fastest on line purchase I have ever made.
by swander,Mar 21 '07
THANK YOU Richard everything was great from our first phone call , to the delivery . After asking a lot of questions that Richard had all the answers to, to the bed being just I was told it would be It was ordered late on a Thursday night .It arrived 5
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WOW if Nationwidemattress.com was a public company it should be $1000 per share
by buzzbuzzruz,Mar 17 '07
My wife and I bought the Comfortaire Celesta and I have to send this out because these guys at nationwidemattress.com are so good and their customer service so wonderful they might be the most professional ever its unbelievable. Every turn through our
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Highly superior customer service
by jimbg,Feb 18 '07
Although I decided to cancel my order as I determined it was pre-mature for me to order a new mattress, the whole experience was very satisfactory with Nationwide and when I do decide to order a new mattress I will call them first. The company's
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Outstanding sales force (Richard D.), Very knowledgeable and helpful
by phlytyer,Jan 22 '07
Excellent service. Purchased our new Comfortaire Cerulean on Friday evening and received it and were sleeping on it Tuesday evening. Richard D. was courteous and helpful in making a smooth
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Holy Cannoli! Nationwide & Comfortaire rule!
by deaconvolker,Jan 15 '07
As we like to say..."Holy Cannoli"! I am a many time over internet shopping vet, and I had to pop back on Epinions to leave a prop for Richard and the crew at Nationwide Mattress. Not only did our recent order arrive well packed, precisely as
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Easy, fast and exactly as advertised.
by dannodude,Dec 03 '06
Ordered a cal.King Celesta premium for $2499.00 and it was delivered within a week. Faster than we expected. It took a couple extra weeks for the free sheets and pillows, but it was worth it. Easy ordering process and quick delivery. Even though it
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Best customer service company, ever
by atygrit,Nov 21 '06
I purchased a Queen size Dual control Cerulean in April 2003 and it is the best mattress I have ever owned. I have had to deal with 2 issues. A leaking mattress, which was replaced FREE last year and the air pump went bad and is being replaced for
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Great mattress!!! Great deal!!! Exceptional CUSTOMER SERVICE!!!!!!
by rjvihs,Oct 11 '06
I just have to say this was one of the most pleasurable on-line shopping experiences I have ever had. When you look up outstanding Customer Service in the dictionary you should see David and Richards name. David took the time to answer all of my
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Legendary customer service and attitude from Richard!
by wayofjoy,Sep 07 '06
I am just writing to confirm what so many others have said here. Working with Richard D. was a genuine pleasure. I had endless questions, and must have gone back and forth half a dozen times over the details of what mattress to choose. I kept
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Nationwide makes you feel that your problem is their problem and they react immediately.
by tealady2,Aug 27 '06
We have had our Geo Vista mattress for 3 years. We noticed the foam topper was getting softer and softer until it became uncomfortable to sleep on. I contacted Nationwide Mattress and spoke to a customer service representative. He said he would have to
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Extremely pleased with the quality and service.
by catsaver16,Aug 16 '06
I purchased he Cerulean mattress in November after reading all of the positive reviews and probably like everyone else had doubts. I really love the mattress but a month ago I realized the mattress was losing air. I have to admit, when I emailed
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Great Bed.......UNCOMPARABLE SERVICE!
by colobedbug,Aug 15 '06
I'm not going to write a lengthy story. You can read plenty of them here. The title says it all. I haven't experienced the professionalism, courtesy and responsiveness I received from Richard since 1970. If you're even remotely considering
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Prompt and honest staff. Good experience.
by asiddall2,Aug 13 '06
We bought a Cerenity Queen 2 months ago and placed a 2" memory form topper on it and love it. We were initially hesitant to buy a bed online. But we decided to go for it and bought it from Nationwidemattress.com. We had no problems. The buying
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Great customer service. Great Internet purchasing experience.
by maryhixs,Jul 03 '06
We purchased a Comfortaire Mattress through Nationwide. Truly was a good experience. We had trouble with the pump, and of course it was a weekend night. Richard took the time to call on Saturday evening, told us how to "fix" the problem for the
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Excellent prices and above exception services all in one place.
by rsdimba,Jun 04 '06
Richard has just been wonderful with the customer service. Not only did a get a good night sleep but customer service after the purchase has been just excellent. The same applies to Comfortaire Corp. who along with Richard have given us excellent
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Fantastic service, most comfortable mattress imaginable!
by parlamento,Apr 23 '06
These guys are great! I ordered my second mattress from them today and somehow accidently hit the order button twice. I realized this when I got two order confirmations (which I got right after placing the order). I immediately began typing an e-mail to
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Professional, courteous, timely, honest, caring.
by whatyawant,Apr 22 '06
I called Nationwide in 2003 to order a Comfortaire bed. Richard was our salesman. He was thorough, able to answer all our questions and professionally pleasant and easy to work with. Would you believe the bed arrived on our front porch on the day it
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Celenia Bed Just Received On Time
by dspector,Apr 20 '06
I received my Celenia bed today on time as promised. Assembling the bed was fairly straight forward. The only confusion came when I unrolled the foam topper and discovered it appeared to be significantly smaller than the space it fits in. It also had
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Nationwide Mattress goes above and beyond!
by ucmband,Apr 02 '06
I couldn't be more pleased with Nationwide Mattress as a vendor. They were extremely courteous, knowledgeable, and honest. I actually ended up returning my purchased mattress, but have to say that I still would strongly recommend them as a vendor.
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Superior product, superior service, a pleasant experience.
by montanasan,Feb 25 '06
To my astonishment, Richard responded to my first e-mail in less than 10 minutes. He answered my questions in a professional manner, so I ordered the Cerulean Queen. It arrived on the day he promised. After the first night, my wife exclaimed,
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Nationwide is an honest company with good customer service.
by dayoh,Feb 01 '06
Have No Fear! Nationwide Mattress gave me the best customer service, both when I bought the bed, and when I decided to return it. Richard and David at Comfortaire made the return of the bed easy. They were helpful and kept me informed. I received
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Ordered 2 Celenias from Richard D. He called me from his home to place order.
by sunshine1298,Jan 30 '06
Wonderful experience purchasing 2 Celenias from Richard D. Great customer service. We had a water bed that had sprung a leak, and Richard did everything possible to help expedite our order. We also placed an order for my 85 year old mother who had not
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Great! Dittos to everything said. Best service ever.
by larry-l,Dec 30 '05
After reading all the other reviews I can't find anything better to say than everyone else. Ditto's to everything said. Great service & products and after you buy, later down the road if you need help, Richard is there for you and he comes through.
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The best customer service I have received in years.-No fine print
by dkluetters,Sep 03 '05
My wife and I ordered a queen size comfortaire mattress from nationwide mattress last month. The shipping stated it may take a few weeks to be delivered, yet 3 days after ordering we had our bed. Once we received the bed we had a question about the
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WOW - Excellent & superioir cusomter services, I felt Like I was thier only customer!
by ladysraven63,Aug 12 '05
SHOP NO WHERE ELSE! Nationwidemattress was the only company to get back to me in a very speedily manner and I have yet to hear from other Comfortaire dealers to date. I just placed my order for a new bed. I had many many questions, I was skeptical
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great
by garypggg,Jul 13 '05
great to work with. answered all my questions. very knowledgeable outfit. if your looking for a comfortaire bed, look no
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Excellent Product and Service
by maromeo,Jun 23 '05
We have had our Box Top mattress for over a year now and love it. It has been the most comfortable sleep we have received in years. We purchased it to replace our mattress that was only 4 years old. I called Nationwide Mattress to ask questions and
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Great customer service for a great bed!
by elkett,May 26 '05
We bought a Celesta Premium bed from Nationwide.com and dealt with Richard D. The whole experience has been very positive. Richard D. was helpful in making the bed selection and answered all my questions fully. He was easy to contact through the 800
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Excellent customer service for a very good product line.
by tswrench,May 21 '05
I can sum up the experience I had purchasing a Comfortaire Celenia mattress from Nationwide Mattress by simply saying, "Richard D." Richard D., helped me make the right mattress selection, and he has provided superlative customer support ever since.
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Awesome
by richjoy,Apr 12 '05
My wife and I bought our mattress about 2 years ago and we absolutely love it and would recommend it to anyone. The folks at Nationwide have been very friendly and helpful. Since we are so convinced of the quality, I had my mother just purchase the
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Didn't keep the bed but so impressed we had to write a review
by dkvoigt,Mar 22 '05
My husband and I bought the Celenia in January 2005 and found that the bed wasn't right for us. However, I was so impressed the level of Customer Service offered by Nationwide that I felt compelled to write a review. I have never taken the time to write
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Excellent service, they keep their word.
by aamadan,Mar 16 '05
The ordered item was a Comfortaire mattress set. Delivery was slow, but Nationwide followed up on the problem effectively and to my satisfaction. Order was complete, shipment was as promised and in good condition. Customer service was excellent; one of
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A great price and great people to deal with !!
by jlmalone,Mar 01 '05
The people at Nationwide Mattress .com were very friendly and helpful. Calls were returned in a timely fashion and questions were answered quickly. The mattress arrived when promised and in good shape. Richard D. sold us both of our mattresses and went
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Customer service is among the finest
by jadc54,Jan 12 '05
Just want to say that customer service is TOPS! After experiencing lighting damage to our airbed pump, my insurance company required a letter from the manufacturer concerning the irrepairability of the unit. I contacted Richard at Nationwide Mattress and
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I found Nationwide to be very knowledgable, helpful and courteous.
by tmdetim,Jan 04 '05
I ordered a Celenia mattress from Nationwide in December 2004. Richard T. was very knowledgable and courteous. I found him to be very helpful in selecting a mattress as he took the time to work with me, as though he were working for me rather than
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Went in with high expectations and they were exceeded!
by bgrabow,Dec 22 '04
Although we've sold a car online through eBay, this was by far our largest e-purchase to date and we are completely satisfied. Our new Celenia king-size mattress from Comfortaire is just as advertised, arrived in perfect shape, was easy to setup and
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I have nothing but POSITIVE comments to say about Nationwide Mattress
by elfnts,Dec 15 '04
My experience with Nationwide mattress began back in 2000. I spotted their website in search for a air mattress and in comparison to the other sights they had the best bang for the buck. I was leery in making such a major purchase over the internet so
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The BEST service experienced at a mail order company!
by mosher1234,Nov 21 '04
I purchased my mattress about 2 years ago and it was one of the most pleasant buying experiences I have ever had. Richard D. answered all my questions and everything was delivered without a hitch. I recently had a problem with the bed (almost 2 years
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Pleased with entire process ~ online order thru delivery!
by dplank,Oct 02 '04
Took a long time for me to get around to writing this review, but wanted to make sure I was happy with my purchase. Shipping speed, courtesy, and above-all accuracy ... highest marks possible. Shopped all the online merchants and found Nationwide to
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Gold Medal Winning Service so we are returning for more
by b-awesome,Aug 27 '04
I have to say that I am amazed at how many people have commented on this Nationwidemattress Company. Other online stores and retail stores for that matter should learn from here. My husband and I bought an air mattress a few years ago and now it is time
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Excellent service after the sale!
by pete_scott,Jul 21 '04
I've been very happy with my Eastern King Dual Control Celenia for the past two years. But if you're reading this you already know that ComfortAire is the best deal for sleeping on air. The next question is who do you buy from? Let me echo everyone else
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Richard and Nationwidematress.com are A-1, Class act!
by bennieboy,Jul 07 '04
Richard at nationwidemattress.com (NWM) (as well as the owner) is a stand up, A-1 business person! PERIOD! Without going into the boring details I had purchased 2 mattresses from NWM and I had some problems with my selection. He assured me that the
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Excellent
by rklingel,Jun 23 '04
Just posted a review on the Celenia but really wanted to post about Nationwidemattress.com. We decided to return our mattress after about a month and had worked with Richard. He was helpful throughout the process and pleasant to work with. He advised
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Exceeding All Expectations
by justdavidw,May 13 '04
I just wanted to take a moment to tell the shopping world how incredibly satisfied I am, not only with my new bed (Cerulean Queen HP), but with the outstanding service I received. Richard D. was my sales consultant and he was very knowledgeable and
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This is what customer service should be like!
by nhidek,Apr 27 '04
After shopping around for a mattress we eventually decided on the Comfortaire. We wanted a mattress that would allow us to adjust the firmness on each side, and our current innerspring mattress was sagging dramatically and causing me back pain daily, and
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Best customer service
by edm3335,Apr 11 '04
This review is not about the quality of the product - I recently relocated to London and the bed is still in the storage container so I had no chance to actually sleep on it. I want to comment the excellent service that I received from the sales rep,
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I recommend this company for all of your bedding needs..Next up ...the childrens beds
by jspinv,Apr 08 '04
I spent a lot of money over the years trying to find the perfect mattress for my wife. She was injured in a car accident and was unable to find anything with any sort of comfort or support. Then while searching the web i came across
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A refreshingly honest company and a great night's sleep!
by fabidon,Apr 05 '04
I was very impressed by all the positive experiences people reported after doing business with Nationwide Mattress and Richard. So after doing my research and deciding he also had the best deal on what sounded like the best mattress, I decided to order
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A delight to do business with.
by weganna,Apr 02 '04
Easy, helpful web site and immediate email confirmation. I was happy and comfortable with the entire order process. Delivery of the mattress was on time and in good condition (but the optional foundation cover was back ordered). I found that with a dust
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Best on-line buying experience ever! Richard D is tops!
by jegssr,Mar 10 '04
I dealt with Richard D. when ordering a mattress through Nationwide Mattress.com and have never had a more pleasant on-line ordering experience. Richard was prompt, courteous, helpful, friendly - hey I could list the entire boy-scout list of personal
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Our experience with Nationwide Mattress.com exceeded our expectations.
by kanders,Jan 27 '04
My husband being the kind of guy who relentlessly pursues the best deal, we ended up buying our beds (3) through Nationwide Mattress. Our customer service rep was Richard. He is not only knowledgeable, but very courteous and quick to respond to any
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Knowledgeable, professional, and deliver as promised.
by ronzone,Dec 31 '03
Spoke with Richard at nationwide after reading such positive reviews and researching the Comfortaire mattresses. Richard answered all our questions and was very Knowledgeable, and friendly. We chose Celenia mattress with the Whisperflow pump and the
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Great!!!!
by cycadmania,Dec 30 '03
Everything went great. Ordered on-line and mattress arrived in approximately two weeks. Received tracking info almost immediately (within two days). Had a little trouble setting it up, called customer care and got instant help. Very satisfied with
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NationwideMattress.com provides superior price and service for a luxurious sleep on Comfortaire's cerulean air mattress.
by shops4value,Dec 18 '03
NationwideMattress.com provides top notch service, great web site, quick and responsive phone service, along with the Best prices!! Nationwide and Comfortaire are the top team in our books. Their air mattress (Cerulean) and prices can't be matched by
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Return policy honored promptly
by sdparks,Dec 07 '03
Buy with confidence at Nationwide Mattress. I contacted Richard to let him know that I wasn't completely satisfied with the bed (King Cerulean HP) and that I wanted to return it. He promptly replied with a return authorization number and instructions.
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poor and misleading customer service
by lichtvater,Dec 04 '03
I didn't get very far. They advertise that they are open until 1AM CST. I tried to call at 6:45PM CST, and found out that this is not true. There is an answering service, but as he said, "no, it's not really true that they are there until
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High concern for customer satisfaction, Excellent product, excellent warranty
by buckeyefan1,Oct 16 '03
We spent about a month shopping for airbeds. We went to Select Comfort and tried some on the show room and visited many online places but when we read all the positive reviews about Nationwide we decided to call them. Richard was very helpful, not at al
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Excellent service and very responsive to customer concerns. Excellent return instructions were provided.
by normc1963,Oct 09 '03
I placed my order online with Nationwide mattress and had my confirmation receipt back to me within an hour or so. Within a few days, I received notice that the item had shipped and I had it that very same day. I had some initial confusion with the oper
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