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Net10 Online Service - net10.com

Net10 Online Service - net10.com

Overall service rating:  Store Rating: 2.5
Reviewed by 32 customers

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Showing 1-39 of 39 reviews   Back to paged view
Date Rating
Overall Rating:Store Rating: 2.0
 

Disappointing

by , Apr 14, 2011 Rated a Helpful Review
Net10 dropped all of my minutes twice, both times while I was out of town and needed a working cell phone.  The second time, they offered to send me a replacement phone.  After I got the phone (one week later), I spent 1 hour on the phone, ...
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Overall Rating:Store Rating: 1.0
 

The money you save isn't worth the quality of the customer service.

by , May 7, 2010 Rated a Very Helpful Review
My introduction to overpriced cell phone service was a Blackberry Pearl with T-Mobile.  I was on the lowest usage level I could, 300 minutes a month and I never even came close to going over.  When I started having a lot of problems, their ...
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Overall Rating:Store Rating: 1.0
 

Sadly disappointed at this point! Tech Support is Horrible!

by , Oct 25, 2009 Rated a Helpful Review
(please read my update below) I have been using it for 6 months now. Basically. You get what you pay for. That said. It has it's up and downs. Customer service is horrible to so-so. However, they have resolved every issue I've had (so far) My ...
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Overall Rating:Store Rating: 1.0
 

THE MOST INFURIATING COMPANY I'VE EVER DEALT WITH!

by , Sep 22, 2009 Rated a Helpful Review
My wife has a Tracfone that works fantastic in our area.  I thought after looking at the coverage map for Net10 (it's the same as Tracfone) that I might save a few pennies by purchasing a Net10 phone.  Boy was that the wrong thing to do. ...
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Overall Rating:Store Rating: 5.0
 

Worked very well for our purposes, dare I say a perfect Net"10"

by , Aug 24, 2009 Rated a Very Helpful Review
Our family is on a tight budget so for years we have forgone what most consider a "necessity" in this day and age...  the cell phone plan.  However in preparing for a recent 9 day cross-country camping trip (MN to CO and in between), we decided ...
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Overall Rating:Store Rating: 2.0
 

Inconsistent Customer Service, Unreliable International Voice Service

by , Apr 3, 2009 Rated a Very Helpful Review
My mom came to the United States to visit us for 2 months, so I decided to get her a pre-paid cell phone for emergencies.  I did quite a bit research amongst different service providers in my area, and decided to get a promotional gift package from ...
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Overall Rating:Store Rating: 5.0
 

Excellent low cost cell phone provider for the casual cell phone user.

by , Mar 16, 2009 Rated a Very Helpful Review
I recently completed my cell phone contract with Verizon where I was paying approximately $45 a month after taxes. Seeing as that I'm not too much of a heavy cell phone user, averaging under 200 minutes per month I decided that I would try to find a ...
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Overall Rating:Store Rating: 5.0
 

the best pay as you go phone ever

by , Jun 3, 2008 Rated a Helpful Review
i really like my net10 phone its the best pay as you go phone i have ever had great service and i can call from anywhere unlike other phones i have owned i even bought one of my friends one as a gift for a birthday and as was i he is really impressed ...
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Overall Rating:Store Rating: 5.0
 

Good prices, good cell phones, usable website.

by , Nov 21, 2007 Rated a Very Helpful Review
I've been using Net10 as my cell phone provider for about 1 year now, and I'm pretty happy. The cell phone was cheap ($30, and it came with $30 worth of minutes). It's nothing fancy - a black and white Nokia 1100 phone in the candy bar form factor. It ...
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Overall Rating:Store Rating: 1.0
 

online no help with issue. Just told to contact directly

by , Oct 5, 2007 Rated a Helpful Review
Brenda W. Says: Your comment is awaiting moderation. I have had to contact net 10 each time I have had to add minutes purchased. My Net 10 phone will not automatically add purchased minutes when the pin is put in. Today, October 5,2007 I contacted ...
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Overall Rating:Store Rating: 1.0
 

Net 10- The worst Phone company ever

by , Aug 7, 2007 Rated a Helpful Review
I was looking for a phone that wouldn't cost a lot because I was starting my own buiseness. so i looked around and found net 10. they said it was only ten cents a minute. i asked myself if it was true. so i went to k-mart and bought the phone. i didn't ...
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Overall Rating:Store Rating: 2.0
 

Good overall phone service at a very competative price, but LOUSY customer service.

by , Jan 29, 2007 Rated a Very Helpful Review
I give Net10 a two star rating: Reason for two is because it does offer good overall phone service at a VERY competitive price. However, if you have to use their customer service for anything other than the VERY BASIC set-up, it becomes a nightmare. I ...
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Overall Rating:Store Rating: 1.0
 

Horrible customer service, long wait time, inept support technicians (ESL).

by , Jan 13, 2007 Rated a Helpful Review
Ok phone, but lousy customer service. Inept technicians. I thought there was a technical problem with the phone, since I was not able to make any outgoing calls. When I first activated the phone there was nothing in the literature or website that ...
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Overall Rating:Store Rating: 4.0
 

Good phone, great coverage, questionable customer service

by , Jan 10, 2007 Rated a Helpful Review
Purchased the Motorola V176 phone for my 16-yr-old daughter. She's had the phone for almost a month and we've been pleased with the phone (no frills, but gets the job done) and very pleased with the coverage. Although I'm told they use Cingular's towers, ...
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Overall Rating:Store Rating: 5.0
 

Great rate, great service, average phones.

by , Dec 19, 2006 Rated a Helpful Review
I've had service with NET10 for almost a year now and I am about 99% satisfied with what I have received from them. The 10 cent per minute rate is exactly that, 10 cents, no matter what. Free roaming, long distance, voice mail...it's all there. The sound ...
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Overall Rating:Store Rating: 1.0
 

un happy

by , Oct 24, 2006 Rated a Helpful Review
my husband got me a net10 phone for christmas of2005.besides him it is my bestfriend. i love the sirvice's it has.but recently my dog chewed up my cell phone but it still worked belive it or not. i bouhgt a net10 fone form my brother-in-law.i aclled net ...
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Overall Rating:Store Rating: 3.0
 

Good phone service but don't order a phone online from them

by , Aug 23, 2006 Rated a Helpful Review
The company is owned by TracFone, which I have had good dealings with in the past, but don't order your phone from Net 10. I ordered two phones in one order and only received one, but was billed for two. After calling twice and being put on hold ...
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Overall Rating:Store Rating: 4.0
 

Cheap minutes, easy activation, generally a great prepaid phone plan.

by , Aug 18, 2006 Rated a Very Helpful Review
I've been wanting to get a cell phone that isn't too expensive and doesn't involve a long term contract, so when I came across the new Net10 prepaid phone plan (from TracFone) I was pleasantly surprise. There is a flat rate of 10 cents per minute with ...
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Overall Rating:Store Rating: 2.0
 

Net 10 ~ And The Operator Said 40 Cents More For The Next. Ten. Minutes...

by , Jul 30, 2006 Rated a Very Helpful Review
The pay-as-you-go market for cell phones in the US has exploded. There are so many damn choices out there now that it is hard to decide just who to go with anymore. Living in Sweden, I did not want to be locked into a monthly contract. I did, however, ...
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Express Reviews
Overall Rating:Store Rating: 3.0
 
Unlimited plan needs to be changed to 60 days instead of 30
by ,Oct 20, 2012
(Show)
I enjoy having this phone but I do have 1 very strong opinion about the unlimited plan. No one can use 50000 minutes in 30 days! My suggestion is to make the unlimited plan 60 days at least, that would give people more days to use the plan. I still
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Overall Rating:Store Rating: 1.0
 
http://www.net10sux.com/
by ,Mar 27, 2011
(Show)
WORST customer service in the world.Speak Indian?  too bad!  ALL their employees speak Indian as a first language so if you dont, get ready to be misunderstood and to misunderstand every other word you say or hear.I had SUCH a hard time
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Overall Rating:Store Rating: 1.0
 
crap service, no timely reply
by ,Feb 24, 2011
(Show)
Net10 sucks the big one. Crap for service, long wait times if you had a phone to phone them. Crap customer service, they do not return emails, the 1st phone battery went for a crap after 8 months. tried again, ishould have known better. has been over 48
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Overall Rating:Store Rating: 1.0
 
Very Poor
by ,Sep 1, 2010
(Not Yet Rated)
worthless company!!!!!!First telephone was defective, second telephne had the wrong number transfered.Operators are foreign, hard to understand.   Operator Christian told us the computers were down and hung up.   When
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Overall Rating:Store Rating: 5.0
 
GREAT!!!!
by ,Jun 30, 2010
(Not Yet Rated)
Honestly, I get amazing Net10 service of all kinds-- customer service, coverage, and the rates are amazing. I have been using it for two years and I could never dream of switching. What I think is absolutely great about Net10 now is that I can get live
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Overall Rating:Store Rating: 3.0
 
Net10 When I pay for a Honda, I don't expect to get a BMW
by ,Apr 25, 2010
(Show)
I buy Net10 minutes online and it's a simple process, even for a tech challenged person like me. I've had Net10 for 9 months and haven't had any need to call customer service. My phone works and the  reception is good even out in the country where I
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Overall Rating:Store Rating: 1.0
 
Net10 is a zero for service
by ,Mar 29, 2010
(Not Yet Rated)
I purchased a Net10 phone to use while I was visiting the US and I also because I wanted to make calls to Canada.  The setup initially indicated that I would have to wait up to 72 hours before being able to make calls to Canada.  I was still
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Overall Rating:Store Rating: 5.0
 
GREAT
by ,Mar 29, 2010
(Not Yet Rated)
Buying it was easy as pie!! Just got it at walmart.  It was inexspensive and they led me right to it. They said everyone was buying
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Overall Rating:Store Rating: 3.0
 
Old Phone Number means no Service for Awhile
by ,Oct 15, 2009
(Not Yet Rated)
My old net 10 phone battery kept dying so I opted to purchase a new phone but keep the same phone number (was advised to call when I had purchased the new phone). After transferring my minutes approx 1400 and a month of service, I was informed that my
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Overall Rating:Store Rating: 1.0
 
would never buy one again!
by ,Feb 8, 2009
(Show)
Worst cell phone company ever. Takes forever to reach customer service on the phone. Then you can't understand their language. I've tried to access their website 6 times, but nothing comes up on screen. I went on my pc to dl a graphic onto my phone,
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Overall Rating:Store Rating: 5.0
 
Really great product at a great price.
by ,Oct 28, 2008
(Show)
You can buy a phone for about $30 - They give you 300 minutes for free which can be stretched out for 60 days. Phone is now paid for.They use great networks, such as AT amp;T. A light user could stretch the $30 over 2 months, for a monthly cost of
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Overall Rating:Store Rating: 1.0
 
very poor customer service I wouldn't use this company if the phones were free!
by ,Sep 25, 2008
(Not Yet Rated)
Warning.... Net10 will not refund any purchased minutes when your phone is non fucntional! I purchased a Net 10 phone, activated it, added my purchased 300 minutes, and the phone would not work. After 5 calls to tech service I was told that the reception
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Overall Rating:Store Rating: 2.0
 
Double charged for phone and difficulty in refund.
by ,Feb 17, 2008
(Show)
So far the phone has worked fine (Miami and Cleveland, OH). 1. They did however charge me for two phones. Getting the second charge off my credit card bill has not been easy. They did not understand the situation. Customer service apparently needs
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Overall Rating:Store Rating: 1.0
 
BEWARE!!! They are thieves
by ,Jan 5, 2008
(Show)
I bought 300 minutes on their website 2 months ago(11-16-2007) and the minutes never came to my phone. I put in a online tech support ticket. They said to call. I called on 12-6-2007 and they said the minute should be on my phone in 2 hours... Here it is
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Overall Rating:Store Rating: 2.0
 
Great phone, bad customer service
by ,Oct 23, 2007
(Not Yet Rated)
I've had NET10 service for six months. The phone works very well (Nokia 1100), has great battery life, and I always get good reception. But, ever since I ported my old phone number to my NET10 phone, my voicemail hasn't worked. My wife bought the same
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Overall Rating:Store Rating: 1.0
 
Do not use Net10 unless you can speak the Indian language. Customer Service is horrible!
by ,Oct 2, 2007
(Show)
I got my phone, and then accidentally erased the last number of my voice mail number, it's easy to do, you think you're getting out, and then the number is gone. It took me 2 months to get Net10 to understand that I just needed the last number to my
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Overall Rating:Store Rating: 1.0
 
Net 10 service sucks.
by ,May 10, 2007
(Show)
I've had my Net 10 phone for 4 days and have been unable to set up voice mail. Service is maddening. I have not been able to talk to anyone and the menu is a loop that ends at the same place I started. According to a message I get, my IMEI# does not
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Overall Rating:Store Rating: 1.0
 
A company that doesn't keep its words
by ,Nov 14, 2006
(Show)
I ordered my wife a net10 phone in Oct, when the Motorola v170 was on sell for $39. I was able to print a confirmation page from the internet after the order, but never received a confirmation email from them. I called the direct-sell dept the next week
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Overall Rating:Store Rating: 3.0
 
Coverage Good, Phone great, service sounds like India connection, Not so good but polite.
by ,Oct 5, 2006
(Show)
Well, they seem to be good at everything except porting numbers. And if you ever talk to tec services be sure to keep your case number otherwise they won't help you. I've been a customer for almost a month and like it but am getting ready to file
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Overall Rating:Store Rating: 2.0
 
Great price, totally awful service
by ,Sep 1, 2006
(Show)
So I bought a NET10 phone at Walmart. Tired of paying $45 a month with Verizon for minutes I do not use. Phone sets up like a breeze on line, and worked great, Motorola C139, just what I was looking for. Buy my first 300 min refill after 2 months, 2
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Showing 1-39 of 39 reviews Back to paged view