Netfirms

Pros: Price, Features for the dollar.
Cons: Highly unreliable, technical support brushes off problems with no attention to resolving clear server-side issues.

Where do I start? I signed up for Netfirms early in 2006 when I decided to move my personal blog from a free site to a Wordpress installation. In addition, I started a small phpBB forum for a local community group that needed somewhere online to ...

Pros: friendly and knowledgable support (and free), everything included (all-in-one package)
Cons: WordPress was a 'bit' tricky, but easy enough to figure out

I don't usually write reviews about companies but I decided to in this case. I set up and manage a website for my dragonboat (canoe racing) team. When searching for a web hosting company I did quite a bit of research and found that there are a LOT of ...

Pros: Low price (but don't be fooled - the price doubles at first renewal)
Cons: Bad customer support, lack of some technical features that most registrars offer

A domain name I registered last year with Netfirms will expire on June/30/2006. About a week ago (that is, a month before its expiry date), they sent me an e-mail reminding me that it was about to expire and would be renewed automatically by them. As ...

Pros: Registrar for .ca domains
Cons: Terrible site performance, including frequent outages. Poor technical support. Lacking support for key WordPress features.

I signed up for Netfirms almost two months ago for the website and blog of a non-profit organization that I volunteer with. The site is basic static HTML pages, and the blog is WordPress, so nothing fancy here. Since the beginning, I have had serious ...

Pros: Cost is good for features.
Cons: Service is suboptimal. Limited .NET functionality only. Not all commands supported.

My website was fine, then, with no change from my end, simply was inaccessible. There were "server dropped connection" errors. The 24/7 support, as they call it, was not helpful. The only response was "we are working on it, thank you for your patience." ...

Pros: Easy sign-up. Mostly acceptable performance.
Cons: Technical support utterly fails to deal with Netfirms' own problems.

Needed a web hosting company for a new family memorial site: 8 pages, 26 MB static HTML at first, 139 MB of traffic over the first month. Those who wish to see the nature of this site that Netfirms could not successfully host may inspect it at: ...

Pros: 1. Cheap, supposedly?
Cons: 1. Terrible customer support2. Extremely slow registration, manual order system.

Registered for a domain based on their cheap price and popularity.  My card was charged immediately and I was invited to log into their sleek "control panel."Imagine my surprise to find that my domain's status was listed as "In Progress" and I ...

Pros: cheap price?
Cons: bad customer service, canceled my domain name, then offered it for sale

I purchased a domain name for my virtual reality club. Although this was an adult nature club on another website forum, the website using the domain name, I designed was clean and there was only an image of a woman in blue decent lingerie. about a day ...

Pros: Nice interface, easy for the beginner to use, lots of stock extras
Cons: You better not need customer service or tech support!

I signed on to Netfirms a year ago under a promo plan offered by a Computer magazine that I subscribe to. I used the service and its included applications. I used their Commercepro (oscommerce renamed), and Wordpress applications. I had no issues for a year under their advantage plan. Now, as my business began to grow, I decided to install a custom website with its own integrated shopping cart. As soon as I tried to install it, it did not work. The website is installed correctly (I can see it when I type in the URL), but the database connection from my site shopping cart to their MSSQL database did not work. Now here I am 3 days and three emails later and no answer from tech support to my email inquiries. Additionally, I called twice and the first time I waited 60 minutes (thank goodness I have a speakerphone) and then I was disconnected by netfirms, the second time I waited 25 minutes until I had to hang up to take another call.
I am a businessman and to have a website down for three days in INEXCUSABLE.

Pros: inexpensive
Cons: terrible webmail, support doesn't always resolve issues,

Signed up with Netfirms to do a site for a non-profit agency I work for. The price seemed right, and it had to be better than what we previously had. Yes it was better, but not by much. Very slow page loading for our site as well as Netfirms control panel. The technical support help files are terrible and leave out a lot of information. But the worst is their email system. Spam filtering is either on or off. No other settings. When it's on it filters tons of legit email. No matter how often you tell the program "this is not spam" it doesn't seem to learn. I finally had to turn off spam filter (told the entire staff to do the same). It's a pain in the butt to have to constantly go into web mail (which loads slower than a turtle). Unfortunately our contract still has another 10 months to go, but rest assured we'll be dumping Netfirms unless major improvements are initiated.

Pros: quick to start up and run a domain name.
Cons: customer support/service is terrible, company has poor character.

They offer cheap service for the first year.

They have automatic renewal in place, which is a sneaky way of obtaining money. Especially since, they don't allow you to cancel your account over the phone. Come on, I mean I can bank over the phone, and what more do they need? Seems very sketchy.

I found them to be a poor company, that provides poor customer service.

What happened to providing friendly, easy to use services and products, which the customer can appreciate. They fact that you can't cancel a service over the phone, even after being asked account info and providing correct identifying answers, says a lot about this company.

STAY AWAY.

Pros: they "pull you in" w/ good Hosting Packages & Service at first ....
Cons: 6 months later, Terrible Support / & Resolution to " site not working " issues.

they were great for about 6 months .....
I purchased the (12 months worth of payments, all at once - of course) Business plan at 14.95 a month ... used about 20 % of its " limits " on my " highest traffic months "
then all the sudden its as if someone in the company pushed a " suck " button.
My site came to a screeching halt from functionality.
12 days later .... 12 emails from me , 4 responses, the last response to me being 7 days ago. They refuse to even respond now !
When They did respond, the answer was ALWAYS " thank you for your patience, we are investigating the issue. "
That works for about 3 days for most consumers.
Phone calls were long waits, & pointless as well.
By the 4th day, if you got the same answer again, what would you do ?

I quit

Pros: Absolutely none
Cons: Terrible uptime record.
No response to support tickets
Phone support is a joke.

After only 45 days on a Netfirms account, account crashed bringing down all of my sites. Submitted 3 tickets in 10 hours, no response. Called 800 number. After 1 hour on hold, gave up and left message. No response at all. Gave up and moved sites to another host. Horrible customer service.