Highest Rated Review by the Community
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Jan 25 '12
Pros: The Pella storm door and the Pella front door are attractive products.
Cons: Pella and the Pella authorized dealer did not stand by their work.
Summary: My Pella Storm Door was installed by a Pella dealer in March 2007. Almost immediately after installation, the door failed to close properly and the wind caught the door and blew it open - damaging the hinge, tearing the bottom door closer out of ... read more
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May 24 '12
Pros: Beautiful windows
Cons: Worst service I have ever encountered...both in sales and the service side.
Summary: Back towards in Oct. of 2011, we bought two Designer, 2-wide casement windows for our basement. We wanted the shades that go in between the windows and go from the 'bottom-up'. When we received them, the shades were 'top-down'. This is ... read more
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May 08 '12
Pros: Appearance
Cons: Expensive, questionable quality, poor service
Summary: We purchased Pella windows and doors 3 years ago because we believed they were the best and that having their own installers we would not have any issues with the installation. We were wrong. Thankfully my husband was involved - he caught things they ... read more
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Apr 12 '12
Pros: None
Cons: See review
Summary: We installed nearly 100 Pella Architect series windows on our home in CT in 2004. Within 3 years we had serious rot problems requiring replacement of 4 very large windows. We've had continuing rot issues on our other windows in spite of taking meticulous ... read more
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Nov 26 '10
Pros: They look very good.
Cons: Very poor quality. Cheaply made.
Summary: We remodeled our house 20 yrs ago. We replaced all of the windows and doors with Pella Arcitecural Series windows and doors. They cost $70,000 in 1991!! hey were supposed to be the best. Almost every door and window in that time has failed. The doors ... read more
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Sep 12 '10
Pros: Screens are easy to remove and install
Cons: Cheap and brittle hardware.
Wood sills are brittle.
Don't open and close right.
Don't seal/insulate.
Summary: I recently purchased a home. The previous homeowners replaced all of the windows about 2-3 years ago. They replaced them with Pella windows (the number on the glass is SX 3-05). These windows are junk and I am trying to get Pella ... read more
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Aug 30 '10
Pros: Does not let the heat from outside in. Look sleek and durable.
Cons: Door screens came in damaged. A few scratches were on the doors and windows.
Summary: We just got our Impervia windows/doors installed a few days ago. I am very happy with the windows so far, they have been custom ordered for us with no issues. The doors have a different story... The screens came in ... read more
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May 03 '10
Pros: Good look, appears solid, substantial, nice clean lines,
Cons: At a premium price, Pella should stand behind product for life with minimal repair costs.
Summary: We installed Pella Windows on the entire mainfloor during a complete renovation. Over the years, parts have snapped and handles have popped off regularly, but both were not difficult to secure back in place. However, ... read more
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Apr 17 '10
Pros: There are none
Cons: There are more than I can mention here
Summary: My fiance remodeled an older home and installed Pella Doors and Windows throughout. First I will begin with the doors: The blinds inside the french double doors worked descent for about 3 months. Then the cords started to become entangled, very poor ... read more
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Apr 06 '10
Pros: My contract did a good job of installing the patio door.
Cons: Leaks air, Water drips from top of door, door freezes shut on the inside.
Summary: I purchased a sliding door from Pella to put into my new house. This is by far the worst purchase I have ever made. It has been in for two years now and I am ready to throw it in the trash. The last two winters there has been ice on the inside of the ... read more
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Feb 21 '10
Pros: So far rain hasn't leaked through the panes. Gee, how cool.
Cons: Everything I said above
Summary: Very disappointed with Pella for a variety of reasons. The first and foremost is that they will not stand behind their product. I have 2 three window units and one is warped. On the outside the center window's sill is warped. Plus, the mullions keep ... read more
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Oct 30 '09
Pros: The windows look like we would enjoy them in our home.
Cons: No Customer service, Please do not purchase Pella Learn from our mistake!
Summary: We receintly purchased 27 units with 54 double hung doug fur windows. Our contrac
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stated that they would be on location October 8, 2009. They did not arrive until October 23, 2009. We had 11 units installed to find out that ... read more
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Sep 24 '09
Pros: Keeps the rain out.
Cons: Lets the bugs in.
Summary: Needed to replace a 25 year old sliding patio door. Looked at Anderson sliding patio doors and Pella sliding patio doors. Chose Pella purely based on cost. We were a little skeptical of the interior screen door, but the sales person pointed out that our ... read more
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Jul 20 '09
Pros: Quality of door
Cons: Service, order instructions not followed
Summary: We ordered two Pella patio sliding doors from Menards. We had to wait 3 weeks for the doors, which was fine. On the expected delivery date, however, the doors were just being shipped. They were going from Ohio to Indiana. It took 5 days to get them ... read more
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Jul 15 '09
Pros: My installers did a good job.
Cons: Service is beyond bad. If problem, first they blame you, then they charge you.
Summary: I had Pellas installed in a new addition 10 years ago. They were the worst company I ever dealt with. Three of the seven windows delivered had bad seals. Luckily it rained before installation. That's when I noticed all the water ... read more
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