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Rated a Somewhat Helpful Review by the Epinions community
May 24, 2012
Pros: Beautiful windows
Cons: Worst service I have ever encountered...both in sales and the service side.
Summary: Back towards in Oct. of 2011, we bought two Designer, 2-wide casement windows for our basement. We wanted the shades that go in between the windows and go from the 'bottom-up'. When we received them, the shades were 'top-down'. This is ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 8, 2012
Pros: Appearance
Cons: Expensive, questionable quality, poor service
Summary: We purchased Pella windows and doors 3 years ago because we believed they were the best and that having their own installers we would not have any issues with the installation. We were wrong. Thankfully my husband was involved - he caught things they ... read more
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Rated a Helpful Review by the Epinions community
Apr 12, 2012
Pros: None
Cons: See review
Summary: We installed nearly 100 Pella Architect series windows on our home in CT in 2004. Within 3 years we had serious rot problems requiring replacement of 4 very large windows. We've had continuing rot issues on our other windows in spite of taking meticulous ... read more
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Rated a Helpful Review by the Epinions community
Jan 25, 2012
Pros: The Pella storm door and the Pella front door are attractive products.
Cons: Pella and the Pella authorized dealer did not stand by their work.
Summary: My Pella Storm Door was installed by a Pella dealer in March 2007. Almost immediately after installation, the door failed to close properly and the wind caught the door and blew it open - damaging the hinge, tearing the bottom door closer out of ... read more
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Rated a Helpful Review by the Epinions community
Nov 26, 2010
Pros: They look very good.
Cons: Very poor quality. Cheaply made.
Summary: We remodeled our house 20 yrs ago. We replaced all of the windows and doors with Pella Arcitecural Series windows and doors. They cost $70,000 in 1991!! hey were supposed to be the best. Almost every door and window in that time has failed. The doors ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 12, 2010
Pros: Screens are easy to remove and install
Cons: Cheap and brittle hardware.
Wood sills are brittle.
Don't open and close right.
Don't seal/insulate.
Summary: I recently purchased a home. The previous homeowners replaced all of the windows about 2-3 years ago. They replaced them with Pella windows (the number on the glass is SX 3-05). These windows are junk and I am trying to get Pella ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 30, 2010
Pros: Does not let the heat from outside in. Look sleek and durable.
Cons: Door screens came in damaged. A few scratches were on the doors and windows.
Summary: We just got our Impervia windows/doors installed a few days ago. I am very happy with the windows so far, they have been custom ordered for us with no issues. The doors have a different story... The screens came in ... read more
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Rated a Helpful Review by the Epinions community
May 3, 2010
Pros: Good look, appears solid, substantial, nice clean lines,
Cons: At a premium price, Pella should stand behind product for life with minimal repair costs.
Summary: We installed Pella Windows on the entire mainfloor during a complete renovation. Over the years, parts have snapped and handles have popped off regularly, but both were not difficult to secure back in place. However, ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 17, 2010
Pros: There are none
Cons: There are more than I can mention here
Summary: My fiance remodeled an older home and installed Pella Doors and Windows throughout. First I will begin with the doors: The blinds inside the french double doors worked descent for about 3 months. Then the cords started to become entangled, very poor ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 6, 2010
Pros: My contract did a good job of installing the patio door.
Cons: Leaks air, Water drips from top of door, door freezes shut on the inside.
Summary: I purchased a sliding door from Pella to put into my new house. This is by far the worst purchase I have ever made. It has been in for two years now and I am ready to throw it in the trash. The last two winters there has been ice on the inside of the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 21, 2010
Pros: So far rain hasn't leaked through the panes. Gee, how cool.
Cons: Everything I said above
Summary: Very disappointed with Pella for a variety of reasons. The first and foremost is that they will not stand behind their product. I have 2 three window units and one is warped. On the outside the center window's sill is warped. Plus, the mullions keep ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Oct 30, 2009
Pros: The windows look like we would enjoy them in our home.
Cons: No Customer service, Please do not purchase Pella Learn from our mistake!
Summary: We receintly purchased 27 units with 54 double hung doug fur windows. Our contrac
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stated that they would be on location October 8, 2009. They did not arrive until October 23, 2009. We had 11 units installed to find out that ... read more
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Rated a Helpful Review by the Epinions community
Sep 24, 2009
Pros: Keeps the rain out.
Cons: Lets the bugs in.
Summary: Needed to replace a 25 year old sliding patio door. Looked at Anderson sliding patio doors and Pella sliding patio doors. Chose Pella purely based on cost. We were a little skeptical of the interior screen door, but the sales person pointed out that our ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 20, 2009
Pros: Quality of door
Cons: Service, order instructions not followed
Summary: We ordered two Pella patio sliding doors from Menards. We had to wait 3 weeks for the doors, which was fine. On the expected delivery date, however, the doors were just being shipped. They were going from Ohio to Indiana. It took 5 days to get them ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 15, 2009
Pros: My installers did a good job.
Cons: Service is beyond bad. If problem, first they blame you, then they charge you.
Summary: I had Pellas installed in a new addition 10 years ago. They were the worst company I ever dealt with. Three of the seven windows delivered had bad seals. Luckily it rained before installation. That's when I noticed all the water ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 27, 2008
Pros: Can't think of any right off hand.
Cons: Very poor quality seals/craftsmanship.
Summary: Bought this product at Lowe's about 3 1/2 years ago. Had Lowe's contractor install. Total price ~ $2,000. The oval decorative double-paned window in the center of the entry door has a broken seal and is cloudy due to moisture. This part has a 10-year ... read more
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Rated a Helpful Review by the Epinions community
Jan 12, 2008
Pros: The wood windows are beautiful, everything functions like it should
Cons: Wish there were more hardware options for both types of windows
Summary: Over the past two years, we've replaced a total of fourteen double-hung windows and a storm door with Pella products. Ten of the windows were "Renovation" series wood windows (the Lowes equivalent of the "Precision Fit" line) and four were ThermaStar ... read more
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Rated a Helpful Review by the Epinions community
Jan 11, 2008
Pros: Fiberglass, Paintable.Solid build, thick glass, double pain lowE with argon, available in 8 foot height.
Cons: very heavy. no options on handle styles.
Summary: I have the Impervia, They are FIBERGLASS, not cheap vinyl. I was about to buy vinyl. I just couldn't see myself live in my house with plastic windows. I had a number of estimates from various brands..they all looked cheap.....so instead of wood, and ... read more
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Rated a Helpful Review by the Epinions community
Apr 19, 2007
Pros: Professionally installed. Energy efficient.
Cons: Expensive. Product quality is disappointing.
Summary: We recently had several windows in our home replaced with Pella Impervia double-hung windows. The installation work - arranged by Pella - was very professional. The team arrived on time, as promised, and completed all their work in a timely manner. ... read more
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Rated a Helpful Review by the Epinions community
Mar 27, 2007
Pros: Beauty, energy savings, 20 year warranty
Cons: Higher priced than some competitors, but well worth the extra money.
Summary: The Pella designer series triple-pane French patio door has turned out to be a great investment. We moved into a home that had a 6 foot sliding patio door which was original to the house (30+ years). It is on the west side of the house, and during the ... read more
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Rated Show by the Epinions community Apr 25, 2013
Pros: Nothing stands out on them. Average at best.
Cons: Very expensive to repair.
Summary: Not only are they junk but the replacement parts are unbelieveably expensive. Pella will gouge you one way or the
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Rated Show by the Epinions community Oct 13, 2012
Pros: Door very attractive with entry door.
Cons: Ripping apart and unusable.
Summary: I purchased a Pella Storm Door in 2010 from Lowes. After about 18 months, the glass pane started separating from the door. Now, the screen is totally unusable and and will not roll up. In fact, it has ripped from the door. I
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Rated Show by the Epinions community Sep 21, 2012
Pros: No pros related to the Pella Sliding Patio Door with interior screen door.
Cons: A sliding screen door on the inside of the house is ridiculous.
Summary: While we weren't sure why a screen door would be placed on the inside of the home when custom ordering our oversized sliding patio doors through Pella, the salesman assured us this was the right option. What a HORRIBLE concept. During the
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Rated Show by the Epinions community Sep 11, 2012
Pros: They are attractive
Cons: Pella products prove that LOOKS CAN BE DECEIVING!!!
Summary: We had 3 Pella Sliding Doors installed on our home in TX in 1998. Within 3 years we starting have serious rotting problems at the door wooden bases due to exterior clad failure that caused water infiltration. After contacting "Customer Service" and
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Rated Show by the Epinions community Sep 3, 2012
Pros: None.
Cons: Replacement windows did not fit.
Summary: The replacement window that an Albuquerque Pella representative specified for me using dimensions that my contractor and I verified was 7 inches too small. One trip to Lowes showed that there was a window that would have
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Rated Show by the Epinions community Aug 29, 2012
Pros: None.
Cons: Installation was to be four days, took months, doors warping, trim piece cracked, doors warping.
Summary: The installation process took months- the local franchise ordered one door backwards, got installed three ways crooked about two months later, had to call everyone at the company and raise hell on voice messages, most of which were not returned to get
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Rated Show by the Epinions community Aug 10, 2012
Pros: Looked nice when first installed.
Cons: Very poor all-around quality.
Summary: This door has been disappointing ever since I bought it a year ago. Poor quality. The doorknob sticks. The hydraulic component of the door comes loose, leaving the door in a stuck open position. Also, the door has somehow come off track and now hits
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Rated Show by the Epinions community Jul 29, 2012
Pros: They look nice if you maintain the finishes
Cons: Difficult to clean
Do not shut/seal tightly
Leaks
Hardware breaks and jams
Crank mechanism collects debris
Summary: When we purchased our house, it had Pella replacement windows installed. They are awful, and I cannot wait to replace them with another manufacturer. One large picture window leaks profusely. The cranks break, strip out, jam. It
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Rated Show by the Epinions community May 23, 2012
Pros: Inferior, unacceptable, unsatisfactory
Cons: Be ready to replace in 4-6 years, its a disaster!
Summary: DO NOT BUY PELLA PATIO DOORS OR WINDOWS!!! I called to use my "10 year warrantee", sorry its no good! Water is coming in through the bottom of my doors and rotting out the wood. The cranks came right out of the bottom of my windows.
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Rated Show by the Epinions community May 20, 2012
Pros: Look nice when they are installed
Cons: Defective product. Poor quality
Summary: Purchased 16 years ago, and without a doubt it was the worst mistake I ever made. By far the most I have ever spent to get screwed so much. My only hope is to become a part of the class action lawsuit so that I will maybe get some of my
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Rated Show by the Epinions community Apr 23, 2012
Pros: I cannot think of any word in favor of Pella.
Cons: see review, Pella windows are junk.
Summary: We re-built a colonial home in 1998, and installed 36 pella windows. They were recommended as the best 6 over 6 pane window, which we were told had a lifetime warrantly.Nearly every window is damaged, cracked, rotted,or cannot close. According to the
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Rated Show by the Epinions community Apr 13, 2012
Pros: Zero
Cons: You name it the list is long.
Summary: Having the same issues that the majority of the people reviewing Pella windows are having. We built less than 9 years ago and have Pella windows rooting on the inside of the house. When the Pella rep shows up to look at the problem like he is doing us a
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Rated Show by the Epinions community Apr 2, 2012
Pros: looks good
Cons: they do not stand by their product at all,
Summary: we have had our screen door less then 2 years and the glass is falling out of the frame , called and we have to pay for the replacement , even though the price is under $50 its the fact that the door is not that old and should not
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Rated Show by the Epinions community Feb 18, 2012
Pros: good color options, including differing exterior/interior colors. Overall appearance and performance is great!
Cons: no "true-divided-grille" option. About 20% more expensive than other vinyl products, but worth the $
Summary: I had the pella Impervia windows installed a few months ago. I am very pleased with the appearance and insulation my new windows provide. I have noticed an immediate decrease in temperature fluctuation and noise levels. I MUCH prefer
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Rated Show by the Epinions community Feb 16, 2012
Pros: Look nice, but looks can be deceiving!
Cons: Breaks easily, poor customer service, poor after sale support.
Summary: The problem with a pella glass storm door is that it comes with two door closers, top and bottom. Because of this, you cannot put in a chain with a spring at the top of the door to prevent it from suddenly being opened and breaking on a windy
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Rated Show by the Epinions community Jan 19, 2012
Pros: We liked the color and styling of the door.
Cons: Pella offers only a 1 year parts warranty. Customer service was difficult to reach.
Summary: We purchased a Pella Storm Door from Lowes Home Improvement stores in May 2010 for the rear door that goes to our deck. This door is used very infrequently. So in early January of 2012, I was surprised to find that the door would no longer
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Rated Show by the Epinions community Dec 3, 2011
Pros: no pros at all
Cons: for a company that sells quality, they are far from that
Summary: be very careful when getting a quote. Different series of doors and windows are different pricing and quality. they don't tell you that. Extremely poor follow up and communication. will never use again. local sales rep never returned calls or email.
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Rated Show by the Epinions community Oct 8, 2011
Pros: Wood, Looks Great, Easy to Operate, staining, Using contractors not associated with Pella
Cons: Wood Rotting, Seal melting on glass, Mold, Pella Contractors
Summary: Over the past 14 years have purchased Pella Windows; After about 10 years my original double hung windows rotted and the seal broke, replaced with Precision Fit Architect Series windows, so far no problems. Wood windows will not last forever
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Rated Show by the Epinions community Oct 6, 2011
Pros: How can there be any pros when the product is not functioning from day one
Cons: Poor design and the company does not take responsibility for their products.
Summary: I have a Pella patio sliding door. It has the between the pane window shades with a mechanism that raises and close the shades. The door is only a few months old and they have replaced each side of the door. One side had to be replace twice already. We
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Rated Show by the Epinions community Oct 1, 2011
Pros: Solid, quiet with energy effiecient glass.
Cons: Design not suited for snow.
Summary: Overall we like the sliding patio door, but there are a couple of things people should think hard about before buying. 1) The sliding door slides on the outside of the house. This is what makes this a poor choice for locations with snow. The snow
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Rated Show by the Epinions community Aug 26, 2011
Pros: They keep trying but they just are incompetent.
Cons: Workers don't care about their job performance. Scheduler is terrible, incompetent.
Summary: I live in Eagan MN and we bought a front door and a storm door from Pella. It was installed about a month ago. On the original install we noted that the storm door only opened about 65 degrees! They workers like new they had done this
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Rated Show by the Epinions community Aug 12, 2011
Pros: Cut glass design on glass is pretty.
Cons: Loose screen. Bottom "sweep" came out & doesn't go back in.
Summary: I am so upset about my new full view storm door that I can barely articulate it. First of all, the screen is so loose on the frame so that when the wind blows, the screen "flaps" within the frame. It looks like an old lady's baggy stockings.
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Rated Show by the Epinions community Jul 12, 2011
Pros: Look great!Aesthetically pleasing.Architecturally correct.
Cons: Don't function well & break easily.Service spotty and expensive. No "do it yourself" opportunities.
Summary: In an earlier house (1978 vintage) we had double-hung and casement Pella Windows (approx 15-18 windows). They were wonderful - almost indestructible. There were no failures (other than screens) in 30 years. Several years ago we built a new house on the
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Rated Show by the Epinions community Nov 8, 2010
Pros: They will take your money with a smile.
Cons: They don't stand behind their products. Their top line products are not top quality.
Summary: I bought the architect line. 60K for my whole house - windows and doors. The door handles wiggle and some of the window locks are stuck open. The front door is an $8K mahogony and glass door. The glass failed. Pella is
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Rated Show by the Epinions community Oct 14, 2010
Pros: Quality and service
Cons: None (so far; two years and counting....)
Summary: We had every window on two floors of our house, including two floor-to-ceiling, multi-pane windows and a doorwall, replaced two years ago. Most are the Architect Series (our only mistake was not making all this series!). Our installation crew
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Rated Show by the Epinions community Dec 23, 2009
Pros: There are no pros for this Pella doors!!!!
Cons: They are poorly designed, cheaply made, over priced Junk. I would not recommend to anyone!!!!
Summary: I purchased a Pella storm door based on reputation. BIG MISTAKE!!!! Poor quality and Junk is what should have been on the box. Put it in during the spring and could tell that the screen was junk. Went to put in the window in the fall and the
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Rated Show by the Epinions community Nov 10, 2009
Pros: Look and work good before they rot.
Cons: Check the internet as rotting is a common problem with their windows.
Summary: Our Pella Proline, clad windows are rotting. The cladding leaks and rots the wood. Pella does not back their
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Rated Show by the Epinions community Jul 31, 2009
Pros: Installers were nice.
Cons: Service awful
Summary: No one has more reason to be loyal to Pella Windows. My family is from Pella, Iowa; my father was the Rolscreen (Pella Window) architect for 50 years. Every house I have lived in has had nothing but Pella windows. However...I now live in the
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Rated Show by the Epinions community Jul 21, 2009
Pros: Ease of washiing
Full screens
Attrative finish
Cons: Sometimes difficult to lock upper and lower window.
Summary: During the past year, we have had 10 new Impervia Double hung Windows installed in our home. These are fiberglass windows, and to date we are very happy with them. Installation was very simple and we love the ease of pulling out the winodw to
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Rated Show by the Epinions community Apr 6, 2009
Pros: They are easily removable and will make replacing with Anderson easy.
Cons: Pella windows, doors, and service personnel are one big con.
Summary: Pella windows have to be the worst I have used. I have remodeled all four of my homes I have lived in. Went with Pella as they were recommended by a professional builder I deal with. The windows have been in for about a year now and are
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Rated Show by the Epinions community Mar 21, 2009
Pros: Great Customer Service on replacement parts
Cons: NONE...I'm happy as can be!!! Still shaking my head in disbelief!
Summary: I broke the glass in the lower sash on a Pella double hung window by moving furniture. A very heavy lamp tipped over, shattered the glass and punctured the screen. Completely my fault. My first thought, was oh ****, I wonder what this
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Rated Show by the Epinions community Jun 29, 2008
Pros: don't leak
Cons: doesnt work, missing the custom grills, and they did not match the stain...not even close.
Summary: not happy with my Pella Double hung architecture quality wood windows. The grills were badly scratched, and still waiting for some they forgot. They did not match the stain of my sills so that,too, looks awful. AND, one window does not work. I
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Rated Show by the Epinions community Apr 23, 2008
Pros: THE INSTALLATION CREW WAS PUNCTUAL
Cons: TOO MUCH TO LIST
Summary: I AM DISAPPOINTED WITH THE POOR INSTALLATION AND QUALITY OF MY PELLA ENTRY DOOR. THE WOOD USED IS CHIPPED AND DENTED AND WAS NOT INSTALLED COMPLETELY SQUARE. IT LOOKS AS THOUGH IT DOESN'T FIT THE ENTRY. THE SALESMAN WAS ONLY CONCERNED WITH THE SALE. ONCE
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Rated Show by the Epinions community Sep 9, 2007
Pros: The internal grills and "shades" are good features but don't sem to work well together.
Cons: Overpriced (even with a 25% discount).
Pella installation is horrible.
Summary: This is a company and product that I would not recommend. Consider Andersen instead. We replaced an ~ 20 yr. old French door with a Pella design series door. We are extremely disappointed in the door and its installation. The majority of our issues
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Rated Show by the Epinions community Jun 29, 2007
Pros: Quality, Design, Beauty, Customer Service, Installation Professionalism
Cons: Nothing
Summary: I recently had 11 windows replaced in my 1930s home with Wood Pellas. I must say, these windows are beautiful. I was afraid of replacing my old windows in fear of destroying the look and feel of the classic woodwork in my home, but these windows not
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Rated Show by the Epinions community Mar 14, 2007
Pros: Great on energy saving and noise reduction.
Cons: Can't close windows after opening as top section comes down.
Summary: Replaced 15 windows in my home and am very disappointed in the double-hung windows. Once opened, they can't be closed and locked as the top sash comes down. I have to use a shim as leverage to raise the top portion on EVERY one of them whether a large
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