Pipeline Data, Inc

Pros: None.
Cons: Poor customer service, low value placed on customers, no escalation method.

I'm a management consultant with a small business in which I accept credit card payment for in-office services, as well as for information products I sell through a website. I signed a merchant account contract with Pipleline in March 2006. I ...

Pros: NONE
Cons: YES, that's it....that is all they do is CON you!!!

As a small biz we opened a merchant acct with Paynet Systems.  We noticed an annual fee on our acct, which is contrary to our contract.  I called them and they said it could not be reversed.  I said, but its not in our contract.  I ...

Pros: None.
Cons: All of the above.

I do not recommend this company to anyone!  Buyer beware!  They will hold your money indefinitely for obscure rules that are not even in print but are their 'policies'.  They will over charge you on fees as well.  My first (and only) ...

Pros: They accepted my application with college loans out.
Cons: they are cons. The "white collar" thief's

To the guy who gave Pipeline data the 3 star rating and said reading is fundamental, you’re an idiot and you are probably living off the money that was stolen from my bank account by Pipeline data a.k.a. charge.com. When I first wanted to ...

Pros: NONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Cons: Held funds, TMF and horrible service

I have opened a merchant account with Pipeline Data Processing Inc to accept credit cards for my business. I have not heard anything from them and one single day they decided to with hold my funds ($20,556.57 to be exact) since September 4th of 2007. ...

Pros: If ur dissatisfied ur given a grace period,merchant fail to use.
Cons: The only bad thing is that the fees.

It's funny how u merchants r complaining about a service that u signed up for. If u were busy not paying attention to the disclosure and terms and condition, than you wouldn't be in the predicament ur in. "Look b4 u leap". Some of u don't bother to read, reading is fundamental.

Pros: Easy approval, good web-based processing portal.
Cons: Customer service and despicable business practices.

I used Charge.com from Pipeline Data Processing for about a year so I could handle the occasional credit card transaction. I had no problems until I submitted my account termination form. So far, they have charged the early termination fee to my account twice and are refusing to refund the second charge. They changed their story and now claim that the first time it was charged, it was actually for "rejects," whatever that means.
I have reported them to my bank and my State's Attorney General.

Pros: ???Not a one.
Cons: Many,many,many.Read all of the reviews about the shady business dealings and steer clear.

I had a feeling that these folks were way out of line when I kept having $$ taken out of my bank account long after I had closed my Pipeline account.(I cancelled after 2 weeks or so and had to keep calling them to remind them I had cancelled.)

2 years later (after absolutely no bills or contact with thse folks) I get a bill from a "collection agency" saying I owe them $200,but I can settle "out of court" for a mere $99.They called my house within the same week and said I was never allowed to cancel my account because the contract was for 3 years.Funny no one ever seemed to mention that when I called to cancel?

Scam.Stay as far away from these con artists as possible.I am contacting the Better Business Bureau.There are laws against this sort of scam.

I am thankful they didn't get away with more of my money like some of the others I have read above.

Pros: NOTHING
Cons: EVERYTHING

I NOW HAVE TO MOVE MY SMALL E-COMMERCE SITE AWAY FROM THIS HORRIBLE COMPANY (SECUREPAY.COM) AFTER 2 YEARS. AND HAVE TO PAY A $300 PENALTY FEE TO DO SO. PROBLEM IS SEVERAL CREDIT ORDERS THAT I RECEIVED, I NEVER GOT AN EMAIL NOTIFICATION OF THE ORDER, SO CUSTOMER IS CALLING DAYS OR WEEKS LATER WANTING TO KNOW WHERE THEIR ORDER IS. THEY HAVE COST ME MONEY AND DAMAGED MY BUSINESS'S REPUTATION.

Pros: None
Cons: This company cannot be trusted.

Pipeline Data was part of a contract I had with another company to provide a small amount of merchant transactions. The endeavor never took off, and I canceled the account in 2003 with no account issues. Just today (1/3/2009), I get a threatening letter from them saying my (long defunct) business has merchant account rejects, and they request a payment of $249 or they will report me to "all three major credit bureaus." I don't know if this is actually a shake-down or an honest mistake, but I ask you, is this the type of company you want handling your financial transactions?

Pros: None
Cons: They are still in business

Hold on to your money. There are better alternatives than this company. I found their practices to be questionable a best. I found it very difficult to even speak to a supervisor. Going through the salesperson at charge.com is a wasted effort as well. It seems they fall back on just a handful of practiced responses.

Pros: None
Cons: All Con

I have tried to work with this company, Pipeline Data,  to get problems resloved and all they do is charge your account.

 DO NOT give them access to your bank information. You Will regret It!
I have a small busines that processed less than 1 credit card account a month and they could not do that correctly. Late payments, Wrong Amounts credited to your account.

Then no one at customer service to talk to. Very Poor Customer Service.

They Stole $ 400 dollars from my checking account for cancelling my account after many problems.

Pros: None. Dealing with them is an ongoing nightmare.
Cons: Operating income is in jeopardy at all times.

I have just had my business shut down by Charge.com/Pipeline Data Processing who helped themselves to almost $10,000 in operating income.

Responses to complaints are snide and untruthful. The complaints with BBB are astonishing, and the BBB Rating is a flat "F" based on suspicions regarding the nature of their business activities.

Shame on us for not checking that out earlier. We lost $10,000 we must sue to recover. Apparently we are not the first.

This is a scary enterprise. Have your bank recommend a reputable card processor.

Pros: lower rate than paypal 2.19% and .25 per transaction
Cons: Dishonest and Unreliable

Our company purchased credit card processing from secure pay and pipeline data because their fees were lower than PayPal. We should have stayed with PayPal. Some transactions they take more money than they should. A person used a fake credit card to purchase merchandise from our website. Pipeline data held the money from the transaction and never deposited any money into our account. Then pipeline data direct debited the amount from our checking account even though we had never received any money for the transaction. So they are holding the customer's money and mine. They are also holding 1400.00 of our money in other valid transactions. The fake card transaction happened in April. It is now June and we have called several times on different days. Yesterday we called from 8am to 5pm even tried to call the person the bbb had listed as the president. No response from him. The bbb shows several other complaints listed against this company too in different states. I wish I would have checked the bbb before signing up with this company. I hope this review keeps other companies from getting their money taken by this company.

Pros: can't think of any.
Cons: Hard to contact.
Get run around
Holds money.
High fees.
Cancellation fee $300

Pipeline Data has been holding my funds for over a year.
They held Over $15,000 in payments during the holidays of 2007.
Several months later they released some of them and several months later they released more. Over a year later they are still holding over $1500 for no reason. I have not ever had any chargebacks.
This company cost me many thousands of dollars in lost business because I could not pay my suppliers for new product to sell.
As an individual business that hurt my annual income over 20%.