Planet Fitness

Pros: Treadmills are nice, price is cheap.
Cons: Staff SUX, machines suck, and the purple and yellow colors everywhere is nauseating.

Twice I went on active duty for training, and twice I was told my account would be frozen until my return. Even after I furnished them with copies of my orders, they charged me for the time I was gone, and also added late fees.
Then, I had to have major surgery. I furnished them with a doctor's note, explaining that I would not be able to work out for several months. They made a copy of the note, and continued to charge me for this time period as well, adding insult to injury by harrassing me with phone calls, demanding payment for the periods of time when my account was supposed to be "FROZEN."
The manager at the location was not helpful basically acted like he didn't care, even though HE was the one who was supposed to freeze my account. HE was the one I gave all my paperwork to as well.

Pros: Clean, friendly and fun staff, open 24 hours
Cons: The colors take some getting used to

I'm not sure why everyone complains about PF.  Dollar for dollar you can't beat it.  Clean gym, friendly staff that has always offered help IF ASKED, and open 24 hours.  Want more perks and different colors then you'll pay for them.  I'm so happy with this particular PF and so is everyone I know.

Pros: Overall a good place to work out and meet people (please see Cons section too)
Cons: When the manager is not around, the music volume is very high and uncomfortable.

Overall a good place to work out and meet people. However, some people have noticed that at times the music volume level, on the weekends when the manager is not around, is high and uncomfortable.In fact, I know people who have left because of that.

Nevertheless, should they bring that shortcoming under control, overall it is a good place to work out.

Pros: Cheap, not crowded.
Cons: Filthy and sadly with no prospects of getting any cleaner. Falling into disrepair.

The gym is cheap and never over-crowded. Everything was brand new a year ago, working and in order. They had great staff members, but now all I ever see are ambivalent teenagers who do nothing but sit behind the front desk and surf the Internet. Consequently the gym has gotten filthy.

The patrons do their part. After the MRSA scare last year the gym implemented an equipment wipe down policy and almost EVERYONE follows it. The seats and handles of all the equipment are gleaming. But even while the patrons pitch in, the staff and management refuse to do their part. There is dust and grime under and around all of the machines. . Why can't they spend a few hours with a bucket of hot soapy water and clean this place? It wouldn't take long and it would make for an enormously improved gym experience for everyone.

The water fountain leaks and is about to fall off the wall. I have suggested they call a plumber, but I guess that’s too much of an expense and they plan to wait until it’s actually on the floor.

Pros: Cheap
Cons: You get what you pay for.  No respect. Lies and blunt face denial

  Well, they are a scam they deduct fees through payroll deduction well i didnt go much and i thought i cancelled it so i followed up and the clerk told me it was cancelled but i had been billed 2 years since ..of course they said they would refund me.  However after 3 months and several visits and telephone calls we all had a meeting and there manager who had claims to have never met me..says she never cancelled the membership and that was active and said there would be no refund.   Basically reactivating the membership and getting rid of any paperwork or evidence and then saying well since we were awful to you we will offer you a free year long membership.  Would you go back to a place thats run by a liar.

Pros: Clean equipment, clean tanning beds, good hours, never a wait for equipment.
Cons: An obnoxious "in crowd" of members in the early A.M.

Everyone seems to be complaining about all these "undisclosed" charges.  ALL PF members get charged an annual fee on October 1.  It was explained to me when I signed up but even if it wasn't it's IN THE CONTRACT!  The Malvern PA gym has people who clean it constantly, know everyone by sight, handle problems quickly, and at least when I signed up they explained every little thing to me.  There is a new PF that is also near my house and I don't like it nearly as much.  The staff ignores you and they don't know the answers to questions.  I guess PF is a franchise so it depends on who owns the gym you go to and who works there.  I suggest you ask a lot of questions, don't sign anything you don't understand, and if you have a problem don't assume PF is at fault.  Most of the problems I've seen on this site are problems that were caused by people not understanding their contract and not understanding what type of a gym PF is.  It's not for everybody but it's great for an awful lot of people.

Pros: Cheap
Cons: Dirty, Rude management

I've worked out at this gym for 7 years now. I've noticed that there has been an increase in DIRT all over the walls and machines every since the gym switched from Gold's to PF. I actually approached the manager regarding the cleanliness of the club. In one of the stretching rooms, it is so dirty in there that I start having an allergic reaction when I'm in there. The wall is SOILED with DIRT. When I asked management regarding this room, the response was "I've tried painting the wall 2-3 times." I'm not sure if washing the wall was ever considered. Furthermore, some of the cardio machines have dirt and crime all over them. They look like they haven't been cleaned in at least a year. The manager told me they clean more than ever because membership up. He did not offer to look at the areas I pointed out nor did he offer any other solution. He was down right degrading and rude. I cancelled my membership the next day. It's cheap - but do you really want to get a staph infection or other disease from this FILTHY CLUB?

Pros: Absolutly nothing
Cons: The whole place is a con!

I first became a member of planet fitness because of the resonable price, I figured I could deal with the no grunting, no do rags no gallon water jugs and the stupid lunk alarm because the price was exceptional, but they recently took out the squat racks! In my opinion that is the dumbest thing I've ever seen! They claim to be the "judgement free zone" yet they judge anyone who wants to improve on strength or athletic ability. When I asked the manager where I could file a complaint he stated that I could go to the website, that was a bold face lie! There is no were to file a complaint and no phone number to reach corporate. Another thing their trainers are a joke, how do I know I am a certified trainer myself and personally I would'nt let them train my dog to poop outside! The only thing I have left to say is Boycott Planet fitness!

Pros: cheap
Cons: bathroom dirty and machine are very old.

the staff does not know what to do or how to tell people how to work out. They need better staff and to be more polite and less rude with their customer. THe dumbels don't go more than 60 lbs. The gym is cheap but lack in anything that you might need.

Pros: Very cheap.
Cons: Wildly irresponsible management of credit card numbers. Identity theft anyone?

Call Them! 603-516-0360

This club is everything it says it is, and less, and more.  There are few judgements made, no one stands over you, and the price is cheap. 

The equipment is also cheap, and there is a personal trainer soliciting your business all the time.  They'll tell you that you're using the equipment incorrectly, but to learn the right way, there is a price. 

My biggest issue with Planet Fitness is a corporate policy encouraging them to keep a written copy of all credit card numbers and authorized signatures.  Yes, you read that correctly.  They do not care that it is illegal.  Each and every one of the 256 locations has hundreds, and sometimes thousands of credit card numbers just waiting to be compromised.  They are also not PCI DSS compliant in their computer software, making it possible for all of the mag stripe date from every card swiped there to be hacked.  Remember TJ Maxx?  You'd think these people would learn!

Pros: It's cheap.
Cons: Terrible customer service.
No personal training.
The staff is awful.

Try to get a personal trainer at Planet Fitness, GOOD LUCK!
You have to use their trainers, and guess what...they aren't available to train.
The gym is poorly designed. You fight for space at the free weights.

Pros: price, location
Cons: poor equipment that's often broken leading to long waits.

Planet Fitness in Lutherville Maryland. For $10/month its worth the aggravation. I give the place an overall C-. The equipment is in marginal shape and what they do have is often out of order. At least 20% to 30% of the treadmills either don't work at all or the audio is defective. Of the remaining, it's not usual for a treadmill to work with some defects. The other equipment and free weights are marginal as well. The personnel are reasonably friendly and understand the problems but it seems they have no authority for the care and maintenance of the equipment. It's also getting crowded. Fortunately the "Fox News" hounds are at a minimum (unlike the Merritt Athletic Club in Cockeysville which is essentially run by Fox). I'm staying for now but if the membership fee goes up to $11/month I'll probably leave.

Pros: cheap,clean,nice people there,plenty of room to work-out, no crowds,good hours,good people
Cons: none, no frills, but who needs them

I was delighted by this gym! I've been working out since the 1980's and this is a great place to work-out. Before this health club I was coming from a more expensive one that charged $57 a month. Planet Fitness had a cleaner women's locker room and the people were more down to earth. I also found the desk people nice as well. There are no classes, but I don't take classes anyway. For $10 a month you can not beat it. As for the grunting rule, I am fine with that, after all, I'm not Hulk Hogan. If you are like that then you should probably stay at Golds. If your looking for just a basic gym with no frills, its perfect. I believe they do offer personal trainers for those who need it.

Pros: Lots of Equipment, Can't beat the price
Cons: Could use a few more workout bikes.

Planet Fitness is for ordinary folks like my wife and myself who just wish to work out. I like all the cardio equipment and treadmills. We love the numerous workout machines and nautilus equipment. It's very friendly and a very easy going atmosphere. After 4 years at the YMCA battling lack of parking, too few pieces of equipment and rude patrons, I am finding this to be a breath of fresh air. However, this is not for the serious body builders. You guys either need the Y, Balley's, or Golds Gym. The 19.99 per month price cannot be beat and I'm able to use any other Planet Fitness location up to 10 times monthly. How Great is that?

Pros: A bit cheaper
Cons: Rude employees, lame sales pitch, hidden fees

Dropped in to get some information about joining. The manager gave me a lame tour and then started pressuring me to join. I saw some machine types I hadn't used before, so I asked if I could try them out. The manager told me I had to pay $20 first. $20 bucks to sit on a machine! I guess he was thinking I was trying to squeeze in a free set. So much for the "judgment free zone". He wanted me to buy a daily pass to sit on one lousy machine.

"A gym is a gym, come on, you've been to a gym before..."

Those were his last words to me as I walked out the door.

Pay a few extra bucks and join another fitness club in the area. There are plenty. With this kind of horrible customer service; this joint won't be around long...