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Pottery Barn Kids Online Store

Pottery Barn Kids Online Store

Overall service rating:  Store Rating: 3.0
Reviewed by 53 customers

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Showing 1-20 of 58 reviews Page 1 2 3   Next
Date Rating
Overall Rating:Store Rating: 5.0
 

Store Customer Service Better Than Online

by , Feb 17, 2014 Rated a Helpful Review
I am expecting a baby in April and purchased all of our nursery furniture from PBK. We were extremely satisfied with the customer service at the various PBK stores but not satisfied with the website team. As you can imagine, shipping for ...
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Overall Rating:Store Rating: 1.0
 

Worst Customer Service Ever!

by , Jan 25, 2013 Rated a Helpful Review
We ordered a crib skirt that turned out to be defective.  It was way too small for a standard crib.  I called customer service and they had UPS pick up the skirt the very next day.  I was informed that I would get a replacement within the ...
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Overall Rating:Store Rating: 2.0
 

TERRIBLE CUSTOMER SERVICE!!!!!!!

by , Dec 6, 2012 Rated a Helpful Review
Saw the Everywhere chair at a friends birthday party. I loved it and thought it was of nice quality so I  ordered one on November 23rd. (tried on the 22nd but the website was down) for my granddaughters 1st birthday party Dec 1st. The website states ...
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Overall Rating:Store Rating: 1.0
 

Customer service is fantastic BUT product quality is poor!

by , Oct 14, 2009
(Not Yet Rated)
As a mother of two kids, I try to look beyond the "cuteness" of the products.  It is hard to do, but when you think about the well being of your children it changes everything.Most of the products sold by PBK are made in China, Portugal and ...
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Overall Rating:Store Rating: 2.0
 

Long Delivery and Worst customer service ever experienced

by , Aug 26, 2008 Rated a Helpful Review
I ordered an entire set of baby nursery furniture on 6/21 and only received the shipment of final 2 pieces on 8/9. That was with the wrong slip cover that didn't fit the Lullaby glider (after such a long wait). I called PBK customer service immediately ...
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Overall Rating:Store Rating: 1.0
 

Pottery Barn's Disappointing New Customer Service Policy - PBteen Couldn't Care Less About Customers!

by , Aug 8, 2008 Rated a Helpful Review
The new bedding and furniture I ordered from Pottery Barn Teen was delivered in damaged condition. The boxes looked like someone had played hockey with them on the loading dock. I quickly contacted PB to remedy the situation and the customer service ...
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Overall Rating:Store Rating: 2.0
 

the longest delivery, bad customer service, it sucks

by , Jul 14, 2008 Rated a Helpful Review
My husband and I were looking for a special crib everywhere here in Connecticut. We found the perfect one at PBK and we ordered it mid-June, along with a daybed and a changing table with a wall system. Also we fell in love with the night stand. We never ...
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Overall Rating:Store Rating: 5.0
 

Returning Customer, Amazing Customer Service

by , Jul 7, 2008 Rated a Very Helpful Review
I was introduced to the Pottery Barn Kids line, when I was looking for a twin comforter for my kids on Ebay, I started seeing that these simple comforters alone were going for $160+!... thats no sheets, pillowcases etc..Just the comforter!!! LOL So I ...
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Overall Rating:Store Rating: 2.0
 

Slow, very expensive, frustrating delivery process

by , Dec 18, 2007 Rated a Very Helpful Review
I am currently waiting on delivery that has been delayed and am becoming increasingly annoyed with PB. I placed furniture order on Nov. 8 and was told I should be receiving a call from the shippers on Dec. 7 to arrange a delivery time. Didn't get a ...
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Overall Rating:Store Rating: 2.0
 

NOT HAPPY WITH ROMAN SHADE!

by , Sep 18, 2007 Rated a Very Helpful Review
I have been searching everywhere for a pale pink black out roman shade for my daughter's room. Pottery Barn Kids was the only place that carried such a shade. I did not want to pay the money for the shade, and the shipping charges were even WORSE! ...
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Overall Rating:Store Rating: 5.0
 

Speedy Shipment from Both PB Kids and PB Teen

by , Jul 16, 2007 Rated a Very Helpful Review
Searched high and low for lavender 96" length curtains for my daughter's room. I found the curtains I was looking for at Pottery Barn Kids and Pottery Barn Teen, the prices were a little bit more than I would like to spend but when I checked out the ...
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Overall Rating:Store Rating: 2.0
 

Dismayed by poor customer service

by , Jun 24, 2007 Rated a Very Helpful Review
I recently tried to order an anywhere chair cover to replace one I had bought previously from Pottery Barn Kids because our dog (new puppy!!) chewed a hole through the cover and broke the zipper. The old cover was monogrammed in script with my ...
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Overall Rating:Store Rating: 5.0
 

High-Quality Merchandise and Great Customer Service!

by , Jun 1, 2007 Rated a Very Helpful Review
After my surprise baby shower, I decided to close out my registry and leverage the 10% completion discount. I was really excited to build my dream nursery and wanted to make sure everything would be perfect before my first babys arrival. Unfortunately, ...
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Overall Rating:Store Rating: 5.0
 

Wonderful, couldn't ask for a better online store!

by , Mar 17, 2007 Rated a Very Helpful Review
Since Just having had a baby, I have to say that there is quite a lot of shopping for the nursery and getting prepared to do. I spent many days, hours, and car trips looking for the perfect things that my daughter may or may not enjoy when she joins our ...
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Overall Rating:Store Rating: 5.0
 

Confessions of a Pottery Barn Kids addict

by , Jun 3, 2005 Rated a Very Helpful Review
I suffer from a serious condition of abnormally large eyes. Particularly, eyes too large for my husband’s wallet. If you, too, suffer from a similar condition, stay FAR away from potterybarnkids.com. Overview PBK offers home furnishings, ...
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Overall Rating:Store Rating: 5.0
 

Too good for the barn ~ Set up your child's room at PotteryBarnKids.com!

by , Aug 8, 2004 Rated a Very Helpful Review
I really like both the regular Pottery Barn and the Pottery Barn Kids store so of course I really LOVE being able to shop them online! Three of my children’s rooms are decorated completely from there so I am always popping over to ...
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Overall Rating:Store Rating: 5.0
 

Couldn't be happier! (Unless you took 50% off my bill.)

by , Jul 31, 2004 Rated a Very Helpful Review
As a busy mom with two children under the age of three, I guess I'm right smack dab in the middle of the Pottery Barn Kids target market. Recently, I was looking for a table and chairs set that would function as a dining table for my little ...
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Overall Rating:Store Rating: 5.0
 

Pottery Barn Kids Online Store: Quality Items and a Pleasant Experience

by , Mar 26, 2004 Rated a Very Helpful Review
Until very recently, the closest Pottery Barn Kids store to me was over an hour away. Even with a local store now, the thought of dragging three children ages four, two, and 7 months through the wonders of the store in order to browse and make my ...
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Overall Rating:Store Rating: 4.0
 

Excellent service and speedy delivery.

by , Apr 12, 2003 Rated a Very Helpful Review
I bought personalized towels for myself and my brother's children. It arrived within 3 days. I was so impressed with their service. I have shopped at several online stores and most have delayed response time. Only Pottery Barn for Kids and another...
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Overall Rating:Store Rating: 5.0
 

PB Kids--The Best There Is!

by , Sep 18, 2002 Rated a Very Helpful Review
I have been a Pottery Barn Kids shopper for about 5 1/2 months now and have been completely delighted with every aspect of my many purchases with them. The merchandise is extremely high quality. The designs are now being copied by everyone and their...
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Showing 1-20 of 58 reviews Page 1 2 3 Next