Pottery Barn Online Store

I have purchased several items online.  There is a clear pattern starting to emerge.  They give a delivery date and then you never get the item(s) delivered.  It took forever to get a dinner table.  They kept extending the delivery ...

I purchased the Pottery Barn Addin leather chair and ottoman in November 2007.  It arrived on time and I had no problems with the purchase itself. Barely 13 months later, I noticed what appeared to be a staple used in the construction starting to ...

I ordered a bed from PotteryBarnOnline. I received an e-mail saying the bed had been shipped on 1/22/10. 2 weeks later, no bed. I phoned and was told that my notification was just to let me know that the bed had been shipped to the deliverer or was ready ...

Maybe I should wait until I am a bit less angry but what the heck....I just got off the phone with pottery barn. They are having a sale online (as they almost always are) and I decided to respond to one of the almost daily email solicitations I get from ...

I recently purchased the Bedford corner desk set. In this day and age of immediate gratification, I think two weeks is a long time to wait for furniture ordered online. The delivery crew were polite, prompt and very careful with the set up and ...

I bought a Bordeaux dining table with the mahogany stain.  It is sturdy, but the quality of the top finish is the worst I have ever seen.  I don't know how so many "steps" could result in this paper-thin finish.  With normal use, it ...

I ordered two sets of bedroom furniture to do a home makeover while my children were at summer camp.  This was stuff they loved. But it sucks and is now broken and unsafe!!!I made a number of phone calls and was told it was out of warranty and ...

Worst Customer Service EVER!! We registered online for our wedding, along with several other big name places, and this is the only place that gave me constant headaches. They had a lot of glitches with displaying our registry. If our guests didn't put in ...

I purchased the Hudson Bedroom set (Bed, Mattress, Night Tables, Mirror and Extra Wide Dresser), as well as the Addin Leather Sofa (2), the Map Console, Map Coffee Table, and the Bedford Corner office desk, Bedford small office desk and matching arm ...

I ordered the Reindeer collection from the online store (somethings you can only get online) and I am very excited. I had a small problem. I ordered the items I wanted and noticed that the oval platter was on sale for $30.00 (the first day of ...

I have ordered several furniture items (2 headboards, 4 nightstands and an armoire) plus numerous smaller items. I did have two glitches with the furniture items. One headboard arrived without hardware and I was told that the department which would ...

I love the furniture at Pottery Barn, so when I bought my new home, I purchased several items that included the map console, media center, and entrance way locker. I spent a great deal of money on these items and the shipping cost was about $200. Not ...

I have ordered numerous things from Pottery Barn Online. Master bedroom, toddler's bed linens and nursery decor and bedding, as well as dishes, home decor and bathroom towels and decor. I cannot find better quality for the price anywhere. With ...

I do most of my shopping online, and I am a frequent visitor to Pottery Barn's website. It is clean, laid out well, and easy to navigate. One problem with the general look of the site is that the thumbnails are too small, but they have great pictures ...

Recently had the displeasure of ordering an item from Pottery Barn in December of 2002. The item was back ordered, which we understood. The item was to be delivered two and a half months later. We were scheduled to go on a cruise and the delivery date...