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Pottery Barn Online Store

Pottery Barn Online Store

Overall service rating:  Store Rating: 2.5
Reviewed by 42 customers

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Showing 1-20 of 45 reviews Page 1 2 3   Next
Date Rating
Overall Rating:Store Rating: 2.0
 

Delivery speed was poor if at all

by , Dec 21, 2010 Rated a Helpful Review
I have purchased several items online.  There is a clear pattern starting to emerge.  They give a delivery date and then you never get the item(s) delivered.  It took forever to get a dinner table.  They kept extending the delivery ...
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Overall Rating:Store Rating: 4.0
 

Terrible craftsmanship and shameful customer service salvaged by fair actions

by , May 22, 2010 Rated a Helpful Review
I purchased the Pottery Barn Addin leather chair and ottoman in November 2007.  It arrived on time and I had no problems with the purchase itself. Barely 13 months later, I noticed what appeared to be a staple used in the construction starting to ...
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Overall Rating:Store Rating: 2.0
 

Not worth the frustration

by , Apr 16, 2010 Rated a Helpful Review
I ordered a bed from PotteryBarnOnline. I received an e-mail saying the bed had been shipped on 1/22/10. 2 weeks later, no bed. I phoned and was told that my notification was just to let me know that the bed had been shipped to the deliverer or was ready ...
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Overall Rating:Store Rating: 2.0
 

Not worth it to shop at Pottery Barn!

by , Jan 13, 2010 Rated a Very Helpful Review
Maybe I should wait until I am a bit less angry but what the heck....I just got off the phone with pottery barn. They are having a sale online (as they almost always are) and I decided to respond to one of the almost daily email solicitations I get from ...
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Overall Rating:Store Rating: 3.0
 

Bedford desk edges chip easily

by , Nov 30, 2009 Rated a Helpful Review
I recently purchased the Bedford corner desk set. In this day and age of immediate gratification, I think two weeks is a long time to wait for furniture ordered online. The delivery crew were polite, prompt and very careful with the set up and ...
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Overall Rating:Store Rating: 3.0
 

Dining Table Has Poor Finish; Rug Backing Breaking Down

by , Jun 4, 2009 Rated a Very Helpful Review
I bought a Bordeaux dining table with the mahogany stain.  It is sturdy, but the quality of the top finish is the worst I have ever seen.  I don't know how so many "steps" could result in this paper-thin finish.  With normal use, it ...
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Overall Rating:Store Rating: 1.0
 

It is really bad with no support from customer service.

by , Mar 2, 2009 Rated a Helpful Review
I ordered two sets of bedroom furniture to do a home makeover while my children were at summer camp.  This was stuff they loved. But it sucks and is now broken and unsafe!!!I made a number of phone calls and was told it was out of warranty and ...
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Overall Rating:Store Rating: 1.0
 

HORRIBLE CUSTOMER SERVICE

by , Oct 17, 2007 Rated a Helpful Review
Worst Customer Service EVER!! We registered online for our wedding, along with several other big name places, and this is the only place that gave me constant headaches. They had a lot of glitches with displaying our registry. If our guests didn't put in ...
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Overall Rating:Store Rating: 5.0
 

Very Positive Experience with Ordering from PB (Furniture)

by , Jun 1, 2007 Rated a Very Helpful Review
I purchased the Hudson Bedroom set (Bed, Mattress, Night Tables, Mirror and Extra Wide Dresser), as well as the Addin Leather Sofa (2), the Map Console, Map Coffee Table, and the Bedford Corner office desk, Bedford small office desk and matching arm ...
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Overall Rating:Store Rating: 5.0
 

Great Xmas product, one small issue and immediately fixed.

by , Oct 13, 2006 Rated a Very Helpful Review
I ordered the Reindeer collection from the online store (somethings you can only get online) and I am very excited. I had a small problem. I ordered the items I wanted and noticed that the oval platter was on sale for $30.00 (the first day of ...
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Overall Rating:Store Rating: 3.0
 

Will shop again...but maybe not for furniture.

by , Jun 7, 2006 Rated a Very Helpful Review
I have ordered several furniture items (2 headboards, 4 nightstands and an armoire) plus numerous smaller items. I did have two glitches with the furniture items. One headboard arrived without hardware and I was told that the department which would ...
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Overall Rating:Store Rating: 2.0
 

Love the Products but Disappointing Experience

by , Dec 9, 2005 Rated a Helpful Review
I love the furniture at Pottery Barn, so when I bought my new home, I purchased several items that included the map console, media center, and entrance way locker. I spent a great deal of money on these items and the shipping cost was about $200. Not ...
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Overall Rating:Store Rating: 5.0
 

Pottery Barn Online is by far my favorite site to shop.

by , Dec 3, 2004 Rated a Very Helpful Review
I have ordered numerous things from Pottery Barn Online. Master bedroom, toddler's bed linens and nursery decor and bedding, as well as dishes, home decor and bathroom towels and decor. I cannot find better quality for the price anywhere. With ...
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Overall Rating:Store Rating: 4.0
 

Love the products but HATE the shipping costs!

by , Sep 8, 2004 Rated a Very Helpful Review
I do most of my shopping online, and I am a frequent visitor to Pottery Barn's website. It is clean, laid out well, and easy to navigate. One problem with the general look of the site is that the thumbnails are too small, but they have great pictures ...
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Overall Rating:Store Rating: 1.0
 

POTTERY BARN- THE WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED

by , Feb 9, 2003 Rated a Very Helpful Review
Recently had the displeasure of ordering an item from Pottery Barn in December of 2002. The item was back ordered, which we understood. The item was to be delivered two and a half months later. We were scheduled to go on a cruise and the delivery date...
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Overall Rating:Store Rating: 4.0
 

Excellent selection, good customer service, and an easy to navigate site.

by , Jan 12, 2003 Rated a Very Helpful Review
My overall Pottery Barn Online experience has been good. In fact, sometimes, the only way to purchase certain Pottery Barn items is via their online store (or catalog), and not in their physical store! Products generally ship in a timely fashion, and...
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Overall Rating:Store Rating: 2.0
 

Wedding registry online havoc!

by , Oct 7, 2002 Rated a Helpful Review
We used pottery barn as one of our registry choices. Boy, did we get the run around after. They can not track on-line purchase from the retail stores and a lot of the items purchase on-line CANNOT be returned at the retail stores. In fact, the retail...
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Overall Rating:Store Rating: 5.0
 

Why I Love To Shop On-Line At Pottery Barn!

by , Jul 14, 2002 Rated a Very Helpful Review
If I could pick just one place to shop on-line, it would be Pottery Barn. They have great merchandise, excellent service (something we are missing in so many of our shopping experiences), and an easy to navigate website.

Actually, I would be...
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Express Reviews
Overall Rating:Store Rating: 2.0
 
Rude customer service - items not available
by ,Dec 11, 2013
(Show)
Saved some furniture in my cart online for three weeks waiting to get the 10% coupon that was promised as a first time customer.   It never came but I keep getting the emails.  So I call customer service and she tells me that they
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Overall Rating:Store Rating: 1.0
 
Horrible
by ,Mar 18, 2013
(Show)
Extremely disappointed.  Ordered an online only item that was supposed to be delivered 2/28-3/1, which got pushed to 3/9 then to 3/18 and now to 4/5.  No guarantee that it will arrive by mid april when I ordered in February - that is absolutely
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Showing 1-20 of 45 reviews Page 1 2 3 Next