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Aug 14 '08
Pros: Fast - Easy - Helpful - and very friendly
Cons: None
Summary: I had an ARM that would be going up in the next few months, my wife had been laid off and I was working 80 plus hours a week to pay for everything. I received and email one day about refinancing with Refinance.Com from my mortgage company. I decided to ... read more
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May 28 '08
Pros: QUICK SETTLEMENT, REDUCED INTEREST RATE
Cons: CONSULTANTS WAS NOT UP FRONT WITH ALL INFORMATION.
Summary: I HAD A 10.35% ARM, BAD CREDIT AND NEEDED TO GET OUT. I CALLED REFINANCE.COM AND WITHIN A VERY SHORT TIME, WAS INFORMED THAT I WAS APPROVED AT A 6.5% RATE. LESS THAN 24 HOURS LATER, THE RATE JUMPED TO 7.25%. NO BIGGIE. AN APPRAISER WAS SENT TO LOOK ... read more
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Mar 31 '08
Pros: Fast service, kind and professional staff.
Cons: No face to face contact
Summary: Refinance.com, where dreams do come true! I have never had such a pleasant experience dealing with anyone in the mortgage industry. Tom P., your the man! I searched high and low for any mortgage lender to help us get out of our 12% ARM. Not even the bank ... read more
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Mar 14 '08
Pros: Professional, personable, easy to work with, quick responses to phone calls & emails and funny
Cons: I couldn't find anything negative about my experience!
Summary: I have been the sole supporter for my family for the past 10 years. When it came time to refinance my house, I looked around for at least three months and was told the same thing over and over again - Yes we can help you. Every one that said this came ... read more
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Mar 13 '08
Pros: Great customer service, fast correspondence and loan offices always available - works long hours
Cons: I'd love to bring lunch and him meet my girls but hes so far away!
Summary: “I would like to thank Refinance.com for all their hard work and dedication towards my refinance. Seldom do you run across a company who truly cares and works so hard for you. I was most impressed at how Mr. Welsome, whom is truly one of the ... read more
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Mar 13 '08
Pros: Great Service
Cons: None
Summary: Hello Joe! I don't know where to begin, but let me first start off with saying THANK YOU! You are my Angel! When I first called Refinance.com I honestly thought that you guys were going to tell me stuff that I wanted to hear, run my credit, and tell ... read more
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Mar 11 '08
Pros: Seven day closing,Rodd,David,Always someone there never the run around.The things i already wrote above.
Cons: wanted to be in the 5 intrest rate but it was not possiable.
Summary: I was going to use Allied mortgage.They had called me and offered me a deal I could not refuse, believe me if it sounds to good to be true it is.After they had me hooked they where no where to be found.intill I spoke with Rodd from refinance.He was very ... read more
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Feb 05 '08
Pros: 15 words are not enough. Honorable, respectful, fast, professional, honest, responsive, a friend was made.
Cons: I didnt know about them sooner
Summary: I started my mission on a Wednsday, I went through the typical process of entering my info on the net and waited to here back from lenders that would offer me a rate and commitment that would make my effort worth it. I received the typical "for a fee, ... read more
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Jan 28 '08
Pros: Prompt and Professional service
Cons: None
Summary: I highly recommend working with Refinance.com. I am particularly pleased with the professionalism and diligence of Jay Chrisitano, loan officer and Kim Melkum for preparation of the loan documents. Prior to working with them, I was stuck in an ... read more
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Jan 23 '08
Pros: Caring, HONEST, Competent, Quick, THOROUGH, HUMBLE TOO!!
Cons: Wish we met face2face.Sd"thank you"100x,didn't think we were truly expressing what facial expressions&eyes would've!
Summary: The remedy to a THIEVING 8.0% interest rate from Commerce Bank is Refinance.com & the extremely helpful & caring Gary Ayer! For our first mortgage: We had been repeatedly lied to & delayed by Commerce Bank this past summer, who after THREE months of ... read more
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Jan 22 '08
Pros: they do everything possible to get the loan that is best for your circumstances
Cons: not dealing face to face
Summary: At first dealing with a finance company on-line, I was concerned about dealing with a company without working with them face to face. But, to my surprise it was one of the easiest financing I have every done. I would recommend Refinance.com to ... read more
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Jan 14 '08
Pros: fast, friendly, professional, determined, honest, prompt, does what they say,
Cons: To far away for me to take them out to dinner as appreciation.
Summary: I was told by Ditech and many other mortgage “specialists” that there is no way to refinance and that I had better just plan on selling because my situation was so bad. Needless to say my own hope was running out, fast. I was caught in an ARM that was ... read more
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- Express Reviews
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Jun 28 '08
Pros: Honest, professional, and supportive is what Refinance.com is. I recommend them highly and professionally.
Cons: Some of the processing was tedious, but ultimately got straighted out.
Summary: I was in debt up to my eyeballs. I had never even considered refinancing as I didn't think I was eligible. Riding in my car to Queens, NY, I heard the commercial for refinance.com. I called on my cell phone immediately. I had nothing but time that
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Jun 25 '08
Pros: The feeling of pride as a home owner and the reinsurance of keeping that home.
Cons: Not being able to take them out for a drink. Earned by both sides.
Summary: We have been told by many other companies that we would never be able to refinance. Yes, it was a very hard, long road for us, but Refinance.com and Wells Smith were our tour guides and helped us every step of the way. Even when we were close to giving
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May 20 '08
Pros: Satisfied with everything.
Cons: None in our opinion
Summary: We cant say enough about our great experience with our loan officer Michael Laudisio at refinance.com. He was very informative and always kept in good touch with us, several times a day. Whereas, in the past with other loan officers, with other
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May 20 '08
Pros: Very positive experience, good service, and quick closing.
Cons: There are no cons.
Summary: Great professional service from start with Howard Parnes to finish with Jay Christiano. Thank you for all your help.Look forward to doing future business with
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May 16 '08
Pros: Would urge everyone who is on an adjustable rate mortgage to call Refinance.com!
Cons: NOTHING!!!!!
Summary: I would recommend Refinance.com and ask for Jay Christiano!!! We were on an adjustable rate mortgage with no relief in sight. My husband heard the commercial for Refinance.com on the radio and called them. Within less than 2 weeks, we were approved
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May 05 '08
Pros: Professional, informative, caring, funny, prompt, polite
Cons: Nothing negative all positive
Summary: I am very pleased with Tom and how hard he worked on my loan. When I called with questions I got an immediate response, no playing phone tag. He explained everything to me from beginning to end. He is professional and actually cares if you are
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May 05 '08
Pros: fast service. straight to the point.saved thousands!
Cons: none
Summary: I have been trying for a month to get someone to help me refinance my upside down loan. I had two mortgages on my home and an adjustable rate loan that was going to sink my ability to pay when the rate jumped up. Everyone I talked to said my credit
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May 04 '08
Pros: Very fast and quick in all aspects of the loan process.
Cons: Very little time to review other options, due to fast delivery.
Summary: Didn't know that a company such as this exist, it made my INTEREST ONLY LOAN to a 30YR. FIXED RATE in a matter of 5 working days. That's fast for a loan approval including closing. And the manner they handled my case was with a personal touch, they
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Apr 26 '08
Pros: Extremely professional and courteous.
Cons: Wish they were local so I could take him to lunch!
Summary: Joseph G. was my loan officer and all I can say is WOW! I originally closed with Refinance.com and rescinded the transaction because my current bank got "wind" of losing the loan. So when they came in at a cheaper rate as a business rule I go where I
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Apr 17 '08
Pros: Ryan was extremely helpful, understanding, and funny.
Cons: Wish he was closer so I could thank him face to face.
Summary: I would like to thank all at refinance.com. From Big Johny Waz, Meagan, Miss Dee. And of course Ryan. I was stuck in an ARM that was going up, and soon to be divorced. Two other Brokers, one of which I got the Arm through, and the other from the bank
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Apr 04 '08
Pros: FAST, HONEST, LOYAL, FRIENDLY,
Cons: No cons . Nothing bad to say.
Summary: When I went on to Refiance.com, I was call with in 3 mins after hitting the send. Kevin Sulz made me feel like I was a friend . He was always straight up with me . He told me what he needed and I sent it . He said 6 days at the most and he was right on
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Mar 27 '08
Pros: Working at home & on line/phone is easier to gather what is needed.
Cons: I like the personal touch. dot com is a new concept.
Summary: I had not so good credit and an ARM mortgage. Luis Gonzales worked threw all the difficulties getting a fixed competitive rate and away to move forward. Retirement for me is not far and with this new mortgage we are able to gain a little equity other
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Mar 26 '08
Pros: Fast, easy, professional service with fantastic results!
Cons: I would like to meet everyone in person. It felt awkward doing everything online.
Summary: I was very nervous at first working with someone online. But everyone I dealt with made me feel quite at ease and assured me that everything would be fine. My refinance loan agent, John Raffaele, was more than helpful doing everything he could to get
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Mar 25 '08
Pros: Fast, efficient, reliable, trustworthy the list goes on...
Cons: Can't think of any.
Summary: We had an excellent experience with Refinance.com. The service was fast, friendly, and reliable. Jeremy went the extra mile to make sure we got the loan we needed and worked very hard to earn our trust, which wasn't easy - we were skeptical at first,
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Mar 24 '08
Pros: Professional, fast response , not pushy, a people company
Cons: Person used for closing no knowledge, had double check documents suppose to be duplicates.
Summary: After calling MANY companies to refinance my home, Matt Goldsmith & Joe Souza @ Refinance.com -were very helpful, professional, answered ALL my questions & was never pushy. They explained everything in terms I could understand. Even the day of
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Mar 24 '08
Pros: Experts
Cons: None.
Summary: My situation was dire. I had given up on a refinancing when I called them and they saved me!! Everyone I dealt with was great. Special thanks to Jason Murano, Alison frank, and Missy too!! I am soo satisfied with the product I have and I got just what I
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Mar 16 '08
Pros: Great rates, friendly, professional and efficient.
Cons: None
Summary: My dealings with Refinance.com were very easy and professional. I was actually getting quotes and dealing with 3 on line companies and Refinance.com turned out to be the best of the three. Kevin Welsome and his manager Mike Braunstein were very
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Mar 15 '08
Pros: Fast, knowledgeable, efficient, flexible, courteous
Cons: Honestly can't think of any! Well done!
Summary: Most efficient home refinancing experience we have had, of many over the years. From initial contact to closing: less than 4 days (Monday afternoon to Thursday evening). From closing to funding: less than a week. Closing occurred in the evening in our
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Mar 11 '08
Pros: easy to work with, very little red tape.
Cons: none
Summary: I could not be more pleased from the service I received from Ryan Brandle at Refinance.com! I was stuck in an ARM with a rate over 11%. I tried other companies who essentially told me I was stuck and they could not help. Ryan listened to what my goals
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Mar 06 '08
Pros: excellent follow up,honest and efficient
Cons: none
Summary: We were in a arm. refinance came to our rescue. We had some issues we needed to clean up,but refinance.com helped us and stood by us and followed through.Thanks again to Joe Souza what a wonderful and caring person he is.We have recommended him to many
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Feb 24 '08
Pros: Very fast, gave honest answers to my questions, competitive rates.
Cons: None
Summary: I wanted to refinanced my mortgage in order to increase my disposable income. Jay Christiano of Refinance.com, helped me through the complex process of refinancing my home. He did this much faster than I thought possible. In just a few days he had
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Feb 23 '08
Pros: They worked to get me the best rate possible. Everything moved very fast.
Cons: That I did not get to meet Jay and thank him for all his help.
Summary: Working with Jay Christiano was a wonderful experience. After loosing my husband the end of 06 I was dreading the time that I would have to refinance my house. I was in a loan that was going up and up and needed a way out. After my neighbor told me
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Feb 21 '08
Pros: Quick constant communication and In home closing
Cons: No face to face....little time to review paperwork prior to closing.
Summary: My credit score is terrible and refinance.com was able to take me from an 10.875% loan to a 6.5% loan saving me over $400 a month in interest costs. From the day I contacted refinance.com until the day I closed which was 10 days, Alan kept in close
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Feb 20 '08
Pros: Simple info gathering, spoke to person immediately on phone and told info would be shredded.
Cons: Specified state twice before filling out info and then being informed they don't do Georgia.
Summary: I can only say that their web site could use some improvement by eliminating those states in which they aren't licensed or aren't processing loans from the list so you don't have to waste your time filling in all of your current loan and contact
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Feb 18 '08
Pros: Quick, honest, reliable and excellent customer service, and informs customer of all possible scenarios.
Cons: Not aware of any cons. Positive experience.
Summary: Many thanks to Alex Olivero for his initial email contact and then to Paul LaRegina who's customer service and knowledge is second to none! Our refi closed within one week and dealing with Paul LaRegina was an absolute pleasure. We would definitely
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Feb 18 '08
Pros: Pros at what they do. Saved big dollars in little time.
Cons: No problems at all
Summary: I recently refinanced my home after a divorce and was fortunate enough to find Refinance.com to help me in a trying time in my life. Anthony G. and his manager Omar were not only courteous in their answering of my questions but they delivered on their
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Feb 14 '08
Pros: Good rates, quick initiation of verbal contact upon recieving information,offered variety of financing options
Cons: Poor customer service, lack of professionalism, lack of good communication.Poor experience working with Anthony G.
Summary: Dealt with this company via lowermybills.com. Quick to initiate contact, however, did not follow up calls/emails/fax in a timely manner. Was not notified when appraisel time was changed. Overall service with Anthony G. was not pleasent. Despite poor
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Feb 05 '08
Pros: Timely, EASY, convenient... I could go on.
Cons: they aren't firsthomeloan.com also (that would have been nice when I first bought my house!)
Summary: At first I was a skeptic. I thought working with someone so far away would make the process more trouble for me. On the contrary, I found it was easier to deal with them via email and the phone, rather than having to drive to an office after work. I
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Jan 28 '08
Pros: Easily accessible, concerned loan officers and underwriters.
Cons: Not a local company
Summary: I wasn't prepared to refinance when I did, because I didn't think it was possible, considering my finances and credit. Jason Morano of Refinance.com not only encouraged and helped me throughout the process, but personally 'bent-over-backwards to see
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Jan 21 '08
Pros: Speedy closing; friendly, honest service
Cons: Would like to meet the team in person, but Syosset is too far away!
Summary: Jay from the Syosset office was wonderful! When I locked-in a refinance on Monday evening, he said that we'd be closing within the week, and he was right on! We closed in our own home on Friday evening of that same week, in less than an hour. It was so
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Jan 16 '08
Pros: i was treated with respect and honesty.
Cons: i wish that i had found them sooner
Summary: Dear Robert, I am trying to find the right words to thank you for all that you have done to help me put my life back together. I am not exaggerating when I say that I truly did not know where to turn when I found myself buried in bills and out of
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Jan 13 '08
Pros: Upfront, honest, understanding, speedy, many locations.
Cons: Can't think of ONE.
Summary: When I called Refinance.com I thought they were going to be like all the others and turn me down, but I still tried to remain hopeful because of their commercial. I explained my situation to the loan specialist (Tom P.) and he was very helpful and
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