Highest Rated Review by the Community
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Mar 15 '02
Pros: Least expensive for our move, they had the size we wanted for the time frame.
Cons: See below.
Summary: We recently moved (yes, again) and were once again in need of a rental truck. At first we called Penske since we almost always use them when we move. After not being happy with what we heard about the cost, we called U-Haul. Hummmm, better price, but ... read more
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Jul 18 '07
Pros: none
Cons: They apparently dont have a problem rented faulty equipment.
Summary: I rented a truck and a car carrier from Budget for a 400 mile one way trip. Everything seemed good until half way to my destination a trucker passed me and was waving his arms frantically and pointing to to the back of the truck.The car carrier was ... read more
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Jul 05 '07
Pros: The only good thing is that the building is close to where I live.
Cons: Too many to count.
Summary: I've moved twice over the past year. I've tried to rent a Budget Truck both times, and was unsuccessful on both counts. The first time I was told a truck would be where I needed it when I needed it and the day I went to pick it up, it wasn't there. This ... read more
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Feb 10 '07
Pros: Quality of Truck
Cons: Lacking Customer Service
Summary: After a terrible experience with U
-Haul,
I decided to go with a different service provider for my moving and transportation needs. We chose Budget truck rental service because it was close to where we ... read more
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Apr 23 '06
Pros: ~New, clean, well maintained trucks.
~Always able to fill the reservation.
~Honest.
Cons: ~Nothing as far as I am concerned.
Summary: Budget, which used to by Ryder, makes it so easy. I have rented with them 5 times in the past year and a half. The first 4 times were local rentals, and the most recent was a one way. First of all, they gave me a better rate than U-Haul or Penske. ... read more
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Jan 10 '06
Pros: reliable, good vehicle, lowest price anywhere, clear terms, professional service
Cons: can't think of one
Summary: Renting a truck from Ryder for over a week this past summer was an experience I stressed about a lot, but in the end it came off perfectly without a hitch and I was completely satisfied with the service, price, and vehicle. I dealt with 1 person ... read more
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Oct 27 '05
Pros: Big clean truck, helpful service.
Cons: The service reps at the 800# could be more efficient.
Summary: We moved recently and decided to change what seemed like a long standing relationship with U-Haul. I was able to get an estimate and reserve the truck on line, which I love. Their website is easy to use, clear, and gives you a variety of choices when ... read more
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May 09 '05
Pros: Absolutely none!
Cons: Too many to list all of them. Please read story.
Summary: This is a very, very long story, but if you are thinking of using Budget/Ryder you owe it to yourself to take several minutes and read this. This past summer, we moved from the Atlanta, Georgia area to the Detroit, Michigan area. We had used ... read more
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Aug 24 '04
Pros: Website booking is simple.
Cons: Unsafe company rents run-down trucks that can kill you.
Summary: We rented a 14' truck for our move from Toledo to Ann Arbor. We did this over their website. No problem. Except, they don't let you pay for the truck if you aren't the one with the license. Our licensed driver didn't have a way to pay them. That was ... read more
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Jul 12 '04
Pros: price, availability,
customer service except at this particular State College PA location
Cons: seats two and they don't tell you that until it is too late.
Summary: I once rented a budget truck, (which also turned out to be a Ryder), and while my experience was not nearly as bad as some of those expressed here, it was bad enough. When did they stop trying? Was the only thing I could think. In my particular ... read more
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May 29 '04
Pros: Fast in-out service, clean trucks.
Cons: Not enough speed on the highway.
Summary: I work at Home Depot, and I do major Appliance delivery out to cities outside of our Rochester area where Depot Direct don't cover. The truck we used had a major tranny problem so I was not able to use it. I could not just call my customer and say ... read more
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Nov 27 '03
Pros: Good rates, good customer service
Cons: Cargo areas leak, big problem
Summary: We rented a 15-ft Ryder truck one-way from New Jersey to Maryland. We picked Budget/Ryder after seeing all the reviews about U-Haul on this website . Penske was way over our price range.The truck was not very new, and the steering wheel wobbled but we ... read more
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Nov 18 '03
Pros: none
Cons: too many to list in fifteen words
Summary: I made my decision to use Ryder/Budget after 2 months of comparing different companies. When I made my reservation I was told there would be a 100 dollar deposit and I would pay the rest at my drop off location. I went to pick up the truck and carrier ... read more
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Sep 19 '03
Pros: Low rates if you book early.
Cons: Truck availability is questionable. Not a very professional operation.
Summary: I booked a truck on line (from Connecticut) from Budget Truck Rental about two months in advance for a cross country move to California. Arrived in California about a week early and went to confirm my on-line reservation. Surprise! The sign on the door ... read more
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Jul 07 '03
Pros: Easy internet reservations
Cons: Very poor gas mileage
Summary: Two years ago I moved from Philly to Minneapolis and used Penske (ht
t
... read more
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Jun 05 '03
Pros: Four wheels, a key, oh and did I mention the wheels?
Cons: Four wheels, the fact that the company is run by Budget.
Summary: What does one expect with a personal truck rental when moving? Let me tell you what I expect and you can compare to your own thoughts. I expect a vehicle that is less than ten years old (preferably less than five), well maintained, reliable, and ... read more
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