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Dec 25 '06
Pros: Free modem after rebate and a cheap, fast DSL connection.
Cons: -The customer service was a waste of time
Summary: So I ordered my DSL service through Best Buy website after being recommended from a friend. (If you are going to get DSL from SBC, order it from Circuit City or Best Buy to get a gift card too) Basically, the deal was that the modem will be free ... read more
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Nov 30 '06
Pros: Aren't any...you have to GET service to have pros !!!
Cons: Can't get service ....that IS the con !!
Summary: Now that sbc and att have merged, they appear to be TWICE as incompetent and arrogant about correcting mistakes. All we did was change apartments in the same complex...and they can't seem to manage to move our service without screwing up over and over ... read more
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Nov 21 '06
Pros: SBC - NOT Stable enough
Cons: SBC - lower speed, but not lower bill - BE CONSISTANT!!!
Summary: LINE DROP in a residential area all the time, WTF!!! I live in Sunset area of San Francisco, The WORST SPOT for SBC DSL. I’ve been with them for over 8 years now, and past experience was ok, not too bad…even the customer service always sucks, ... read more
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Oct 31 '06
Pros: Great Price/Performance
Cons: More downtime than Cable Internet
Summary: I downloaded at a rock solid consistent 150 Kb/s. Actual download speeds vary according to how far from their DSL stations your are located. The farther out you are the farther from advertised speed you will be. There really is no way to know how fast ... read more
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Aug 23 '06
Pros: Havent found any pros yet,, not even one working for them!
Cons: WAYYY too many to list. I'd fill the screen!
Summary: I signed up for SBC Yahoo becaue the thought of paying my internet with my phone bill was appealing,, one bill two services. So convenient,, so you'd think! Well,, shortly after I signed up, I noticed that they had A LOT of outages. I mean more than ... read more
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Aug 14 '06
Pros: Price, customer support, and reliability (so far).
Cons: 25% speed loss.
Summary: LATEST UPDATE: AT&T (formerly SBC) is charging $25 a month for to keep my service. Charter's deal is $30 a month for 6 months then the regular $43 a month. I recently reinstalled my operating system (XP Pro) after upgrading my computer to a RAID0. ... read more
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Jun 18 '06
Pros: Reasonable price; web pages load quickly.
Cons: Actual download speeds do not come close to advertised download speeds.
Summary: I have had some form of DSL service for the seven or so years and I have been through a lot of providers, from Flashcom, to Sprint Broadband Direct, and providers in between. Now I have SBC (AT&T) Yahoo Internet, and I can’t say that they ... read more
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Apr 06 '06
Pros: I like the modem, and the price
Cons: Speed/Customer service is HORRIBLE, and dissconnect problems
Summary: The Company I had this provider for 2 years. I never really had to many problems with the company. I am very computer literate and never needed any help from customer service. The Modem One of the problem I did have was that the ... read more
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Jan 20 '06
Pros: Phone service is GREAT & everything is on one bill!
Cons: Dish Network is contracted out...SBC is a middle-man. DSL help isn't helpful with problems!
Summary: We have had SBC phone service for almost 3 years and have never had any problems. We have only lost service a couple of time but it was remedied quite fast. We have never had problems with all our options like Caller ID, Call Waiting, Caller ID Waiting ... read more
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Nov 28 '05
Pros: none, that I can see
Cons: TERRIBLE customer service, weird policies, hidden fees, dishonest customer service reps
Summary: I recently switched to SBC Yahoo! DSL... big mistake. Because of various fees and their tendency to bill for two months at a time, my bill was far more than the advertised promotional rate of about $15... it was more like $46. When I called to ... read more
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Nov 17 '05
Pros: a bit cheaper than cable 32$ vs 42$
Cons: slow connection speed, frequent disconnections, terrible customer service.
Summary: This was a nightmare from beginning to end (still not at the end of it). We have been customers of SBC Yahoo and always had problem with their connection. First we are paying for the fastest connection and only getting basic. They want to charge us a ... read more
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Nov 11 '05
Pros: Fast, reliable, works as advertised, all necessary equipment included at little to no cost.
Cons: Clunky, buggy, disjointed software.
Summary: Intro - I guess I’m a relative newcomer to the internet. Sure, I’ve been around for a few years now but I’ve only been online since sometime in 2000. Like many people, when I bought my first computer, the internet connection ... read more
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Nov 08 '05
Pros: Cheap, fast, and gets a bad rap.
Cons: Up front costs, 1-year contract. Check sbc.yahoo.com for availability in your area.
Summary: I was surprised to see the degree of venom that people spat out at SBC. Sure, the company had hiccups, but it's not bad if you live in a major metropolitan area. I think maybe people don't write reviews of services as often when the services work, but ... read more
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Oct 15 '05
Pros: The service of this Organized Crime Syndicate works when their SMTP server isn't blacklisted.
Cons: SBC supports spammers, and lies. Billing fraud is rampant, facilitated by co-opting state PUCs.
Summary: My connection has been VERY flaky lately, and SBC support was poor. The support folks I spoke with when I called can't do anything but follow a fixed script; giving them information about the symptoms I was seeing was useless; they refused to pay any ... read more
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Sep 19 '05
Pros: Reasonably reliable service over 5 years
Cons: Sleazy pricing practices
Lousy customer service
Summary: Charles said: [Q]called the CA 800#, was able to re-rate no problem, took forever on hold while waiting for approval though, but no hassle. renew at 14.95, 1 yr contract.[/Q] I called the CA # (800-579-7861, which I thought was the direct line for ... read more
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Sep 18 '05
Pros: Decent price, better than dial up speed when it's working
phone lines are free
Cons: Unreliable speeds, bogs down, tech support can't fix problems
Summary: I have had SBC Yahoo DSL service for three years this month. For the first 2+ years it was reliable, speeds better than my old dial up 56K but not Earth-shattering I never saw it...or felt it get to 1.5 mbps, and was often just at the low end of DSL ... read more
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Sep 17 '05
Pros: Speed is faster than dialup, continuous connectivity, half the price of most cable providers
Cons: Can be hard to setup for computer novices, may need to buy an ethernet card
Summary: I previously had free Earthlink dialup. After the trial ended, I didn’t see the justice in paying $25.99 a month for slow dial up. I was going to sign up for cable internet, but it was $56.99, and I actually never talked to anyone because I could never ... read more
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Sep 10 '05
Pros: None, they are not worth it.
Cons: Customer Service
Summary: SBC handles both my phone and DLS lines. They are basically the worst company I have ever dealt with. First, they installed my lines backward which took a couple of days to correct. When the corrected the problem, they essentially disconnected each ... read more
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Aug 27 '05
Pros: DSL speed - IF and WHEN the modem works
Cons: It's Old Ma Bell, you never win. Try Comcast and VOIP: what a difference!
Summary: After 100 years of bullying customers, they still have no sense of what customer service is. I had a defective modem from the start, but never realized it because the previous dial up modem I used before was so much worse. I thought it was the nature ... read more
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Aug 04 '05
Pros: Tech support has good courtesy.
Cons: Too many to list
Summary: I was one of the less fortunate ones who ended up spending MANY hours on the phone with tech support for FIVE days just to get my first connection. Great courtesy from the tech support staff but still took them 5 days to correctly pinpoint the ... read more
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Jul 29 '05
Pros: cheap
Cons: Terrible customer service. Not good during rainstorms.
Summary: Background: My ISP is AOL and they had decided to stop reselling SBC Yahoo DSL . The customer was told to call a number, and "migrate" the billing to SBC Yahoo directly. The Nightmare Begins: I called the "migration" number provided, and that is ... read more
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Jul 16 '05
Pros: Price, ease of setup.
Cons: I haven't experienced any since I went live (4 hours ago).
Summary: I've been thinking about getting DSL for a couple of years. I got a new computer in January, and have been dragging my feet because of the supposed relative unreliability of DSL connections vs. dialup, and the prices, and the fact that I live in an ... read more
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Jul 06 '05
Pros: shipped a modem to us really quickly
Cons: wrong modem, no customer/technical service, no one at this company has a clue
Summary: First off - I came on here. I read the reviews - ALMOST all of them. I TOLD my mother that she was insane to sign up with these idiots. I showed her how to read the reviews herself. It did no good. Which is really bad for her Second - She gets the big ... read more
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Jun 04 '05
Pros: No separate phone line needed and DSL sign on is quick and reliable.
Cons: Difficult to move about in system. Horrible support. Email features limited.
Summary: I contracted this service, after using AOL for many years because I thought it would be faster and I could get rid of my extra dedicated phone line. SBC YAHOO is horrible. First, it allowed me to mistakenly put in my email address for my member ID when ... read more
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May 05 '05
Pros: can you think of one.. lowest prices? yea thats it. low prices & a monopoly
Cons: they would be better off if they said that "WE DO NOT OFFER SERVICE"
Summary: ..well it has GOT to be all about the price and the high customer volume because it is definately NOT about their service. It is LAUGHABLE. That is if it was not costing me money. Personally I can not imagine how it could get worse .. yet it HAS. ... read more
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May 04 '05
Pros: Low-priced of $19.95 per month for a consistently fast Internet access
Cons: 12 month contract; price becomes $49.95 afterward,buggy software and dynamic IP addressing
Summary: I just signed up for SBC Yahoo DSL Express service about two weeks ago after switching my phone service back to SBC from Comcast. I had to do that in order to get the DSL service from SBC. SBC was offering the Express DSL service level with up 1.538 mbps ... read more
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Apr 01 '05
Pros: Low Cost: $19.95/month w/ 12 month contract. For the price... surprisingly good service.
Cons: The SBC Software. DO NOT INSTALL.
Summary: I read most of the eopinions reviews for SBC DSL before signing up. And I must say, I was very discouraged. I decided against SBC for awhile because of it. But then SBC DSL in the Bay Area, California, dropped their price to $19.95. With prices that ... read more
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Mar 05 '05
Pros: Very fast. Easy set up.
Cons: Online order status page is not accurate.
Summary: I ordered SBC Yahoo DSL for my home on March 1st, 2005 only after calling the DSL center and asking how far I was from the wire center (thanks epinions users!). They reported that I was 5000 feet away, and that my speed should "blaze". I was told the ... read more
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Feb 13 '05
Pros: Low cost, bills with telephone, equipment provided with no or low charge
Cons: No Yahoo software support, slow transfer speeds, long ping times, high early cancellation fees
Summary: SBC DSL is a well priced home DSL service if you have telephone service with SBC. I received the hardware 2 business days after ordering, and I opted for the wireless option. The enclosed CD found and setup service. Unfortunately, I asked the software ... read more
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Jan 25 '05
Pros: cheap
Cons: inept support & service
Summary: SBC/Yahoo really sucks. Here are all the reasons why 1. The don't know what they are talking about. I called and asked if their routers have VPN software in them. They said yes. They don't. 2. They install all their stupid software/tool bars on ... read more
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Jan 20 '05
Pros: Super fast, I've had no trouble with it at all since setting it up.
Cons: The software.
Summary: I'm surprised so many people seem to dislike their SBC service. I've had it since September and have had no major problems with it since getting it - but I've also never called tech support. I ordered SBC Yahoo! DSL largely because of the price. I ... read more
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Jan 20 '05
Pros: Great speeds, yahoo portal
Cons: Technical support, smallish personal web space
Summary: Since I moved from New England, where I had comcast cable internet, to Ohio, I was searching for a high-speed internet company that was reliable. I looked into the local cable companies (Insight and WOW), but thought the price was too high. Then I looked ... read more
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Dec 07 '04
Pros: Fast, Friendly, Affordable!
Cons: Connection Manager (Get rid of it)
Summary: I haven't had any problems with my service since starting in August of last year. After my year was up this August, they sent out a letter saying that I could continue with them at a new faster, more expensive rate. After looking on line and seeing that ... read more
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Nov 08 '04
Pros: 3 months of stable service (out of the 12 I contracted to and paid for)
Cons: Utterly inept tech support, unstable service, terrible network management
Summary: In this review: my experiences with ordering, installation, usability, DISUSABILITY, DISSERVICE, DISCONNECTION, DISSED BY TECH SUPPORT, and by now the reader should now where this review is headed. I'll write this review in a chronological ... read more
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Nov 05 '04
Pros: No pros! Horrible Tech Support. F-
Cons: Intermittent connection, horrible tech support experience, slow connection. Lame excuses
Summary: STAY STATY STAY far away from SBC Yahoo DSL!!! The price you're paying for is not worth it! Go with Road Runner or any other High Speed Internet Service Provider. I personally have Time Warner Road Runner at my house. I've been having it for 4 years ... read more
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Oct 20 '04
Pros: Cheap, fast constant speed for normal use, reliable connection.
Cons: Hardware installation can be difficult, need more thorough instructions.
Summary: Wow, I didn't realize so many people gave bad reviews of SBC Yahoo DSL. Contrary to their experiences, I have had little problem, except for the initial set-up, which I will tell about later. For $26.95 with 1-year contract, the 1.5Mbps ... read more
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Oct 04 '04
Pros: none
Cons: unprofessional and uninformed customer service; slow download times; incapable of handling customer residence moves
Summary: I would really discourage anyone from using SBC as an Internet Service Provider. My husband and I signed up for DSL around 1999 (we live in SF). It was fairly slow and downloading times were not great, but we stuck with SBC until this year when we ... read more
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Sep 18 '04
Pros: Price (you get what you pay for)
Cons: SBC...what more needs to be said.
Summary: In my old place, I had MCI for phone and a cable ISP. It was wonderful. In my new place, I had to go with SBC for everything. First, before you sign up, "Customer Service" gives you incorrect information. So you sign up for a year. Once you are ... read more
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Aug 25 '04
Pros: For Stupid People, Works With Near PC Connection, NOTHING!!!
Cons: Slow, Outages, Outages can be hard to fix, Installiation people are stupid, WASTE OF MONEY!!!
Summary: One thing my parents are is stupid, Just becuase it's from a phone combany doesn't mean it works, Hi, I am encouriging you to not buy this product cause it's a waste of money and here's how it helps, When SBC inhabit's Santa Ana! "INSTALITION ... read more
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Aug 13 '04
Pros: The service was decent in my area.
Cons: Their customer service is abysmal. Early termination fee EVEN if they can't provide service
Summary: In March of '04 I called SBC to sign up for new phone service for an apartment that we were moving into temporarily. The rep could not have cared less about my new phone, only wanting to sign me up for SBC Yahoo DSL. At first I declined, explaining to ... read more
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Aug 05 '04
Pros: Good connectivity, decent price
Cons: TECHNICAL SUPPORT!!! Beware the "DSL Install" CD!!!
Summary: I can't say I've had good experiences, note the plural, with SBC Yahoo! DSL. But I've experienced worse. I'm a freelance web designer and have dealt with numerous tech support departments. Believe me, you're kidding yourself if you think any of ... read more
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Aug 04 '04
Pros: helpful 24/7 TECHNICAL service, fairly quick connection speed
Cons: moving equals new one year contract, $200 termination fee, poor customer service reps
Summary: When I moved back to college last year and called SBC to set up my phone, the man tried to sell me DSL, but, of course, I was not interested. After realizing AOL was charging me an extra $5 a month to take the money from my checking account, I called SBC ... read more
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Jul 22 '04
Pros: it's the cheaper broadband connection
Cons: stops working habitually and mediocre customer service
Summary: I've heard that the quality of the service may depend on where you live. So, just in case you're wondering who this review may pertain to, I live in Oakland, CA. I've had SBC yahoo DSL for about a year now. Although I have not kept a strict count, I ... read more
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Jul 19 '04
Pros: Faster than dial-up when you can connect.
Cons: LOTS of connection issues.
Summary: My first encounter with high-speed internet was with SBC (Ameritech). What a HORRID HORRID nightmare. I was experiencing intermittant service and it was just totally making me angry. After a lot of griping and tech support calls/home visits, I was ... read more
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Jul 05 '04
Pros: Inexpensive, good equipment, 24 hour support, charges appear on your regular phone bill.
Cons: Consumer grade, poor pre-sales information on equipment.
Summary: I expected the worst My wife and I work from home and are on the Internet all day every day. So we'd never sign up for a low-rent service like SBC Yahoo! DSL, right? But when came time to set up my parents I went with SBC. And, much to my ... read more
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Jun 17 '04
Pros: Generous Yahoo file and email storage
Cons: Terrible customer service, hidden fees and required flat-rate local voice service plan
Summary: I've had SBC Yahoo DSL for a year at their $29.95 rate and got 650MB of photo and file storage plus the DSL modem, network card, and filters. I had installed a wireless router at the time, so I only used SBC's software for the initial sign-on before ... read more
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Jun 10 '04
Pros: ABSOLUTELY NONE!
Cons: Customer service, connectivity, ease of use, offshore technicians, cost,...etc etc etc
Summary: Where should I start? The horrible customer service? The incredibly frustrating set-up and installation? The fact that it often DOES NOT WORK? Or, maybe with the fact that with no other options available in this world of "mergers and acquisitions" we are ... read more
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Apr 18 '04
Pros: Pros? We Ain't Got No Stinking Pros! Well, maybe the self-diagnosis tool...
Cons: everything in the entire SBC experience
Summary: I'm so sorry! I didn't listen to people I trust! I signed up for SBCyahoo, even though I'd already read the horror stories! And boy, am I sorry I did! A short chronology is in order, I suppose: I signed up for SBC's DSL service about a month ... read more
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Apr 17 '04
Pros: Superfast Speeds. Very reliable, 1 outage in 3 years! Corrected in less than 6 hours.
Cons: Difficult to setup and get working, but it does work, and quite reliably.
Summary: Well, I can certainly understand the frustration some users are experiencing with their SBC/Yahoo installation. My experience, however, has been a quite pleasurable one, and at times only mildly inconveniencing when service was interrupted. First, I ... read more
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Apr 14 '04
Pros: none
Cons: rude, uncompromising service people and
erratic DSL service
Summary: I signed up for SBC DSL service because I moved in to an apartment until the purchase of my home went through. SBC was the only service available for internet access. I agreed to a one year contract and was very upfront about transferring my service to ... read more
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Mar 31 '04
Pros: Low DSL rates
Cons: Offshored technical support, agent asked for account password, most Yahoo services are available free.
Summary: We have a router and it keeps most of the problems with DSL service at bay, but recently when our settings in Yahoo and SBC began changing themselves without asking us first, I wondered what was going on. I have had a fair number of conversations ... read more
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Mar 25 '04
Pros: Reliable connection.
Cons: Support, service, yahoo association, large termination fees
Summary: I've had SBC yahoo for almost a year now, and although the connection is reasonable, on reflection, I wish I had gone to another company. All was okay until I moved. The then requested transfer of service and phone line fell through as they lost my ... read more
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Mar 09 '04
Pros: It's the only service available in NE Dallas.
Cons: Frequently can't deliver promised services.
Summary: It really grinds me when the support techs at SBC Yahoo! read the parts of their scripts where they thank me for "choosing" their DSL service. It's the only one available in my area - and that, just barely. I live in a residential ... read more
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Jan 29 '04
Pros: NONE!
Cons: False Advertise Product, Features and especially Service! It Does not exist! Rip-Off!
Summary: Problems (?) Where to begin! Not 1 but 2 separate incorrect self-installation kits sent. There sales and tech don't know the difference between a desktop and laptop. Service to begin on 9th and incorrect hardware, so installed by SBC the 12th. ... read more
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Dec 20 '03
Pros: NOTHING
Cons: EVERYTHING
Summary: When this stinking Gateway Astro arrived via UPS back in December of 1998 I used Pacific Bell as my Internet Service Provider. It has stayed that way with no real problems until earlier this year, March of 2003 I received an email that I thought at ... read more
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Dec 18 '03
Pros: Quick and easy to get connected via DSL, friendly office folks.
Cons: none
Summary: If you are looking for computer dealies on this review, you are at the wrong review. I don't know nothing about rams, puter knowledge stuff or any of that tech stuff. I only know what I like or dislike about the service this review pertains to. ... read more
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Dec 14 '03
Pros: Good service for fair price ($27/mo) .EQ. value.
Cons: Installation nightmare.
Useless and ingratiatingly polite tech support.
Convoluted installation package procedure.
Summary: I might be able to save you some time if you decide to get SBCYahoo DSL. It's a long story so feel free to read it or skip to the bottom. Activation Day 1 (which is order date +7). Got the SBC DSL Modem as advertised. Unhooked my home network and ... read more
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Dec 06 '03
Pros: None.
Cons: Erratic connection, poor connection speed, rationing service, poor technical support
Summary: I am a software engineer by trade. I have replaced motherboards on PCs, swapped out hard disk drives, installed my DirectTV system on my home with no help, etc. So, I consider myself fairly knowledgeable user of computer/techie products and services. ... read more
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Dec 03 '03
Pros: They are trying to get better...really they are!!
Cons: Horrible service. Poor feature. Low quality product
Summary: In this day and age of head to head competition by the major utilities to win customer business, you would think that a major telecommunications giant such as SBC would be the leaders. It is just not so. It is my contention that this company is ... read more
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Nov 07 '03
Pros: Down time is rare.
Cons: Can be addictive lol. :)
Summary: I have had sbc yahoo ever since directv dsl went out of business and I am very happy with it. Down time is rare. You can have several computers hooked up at the same time with no problem. One person said "SBC Yahoo does not let you use regular Yahoo mail" ... read more
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Oct 29 '03
Pros: Absolutely NONE
Cons: Their reps have NO idea how to do their job.
Summary: October 8, 2003 I called SBC to order a basic phone package along with DSL service. I was on hold for about 20 minutes before I got a customer service rep. She was polite and very thorough with all the information. I gave her my info and within 20 minutes ... read more
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Sep 05 '03
Pros: Large company that promise to bring on the complete residential communication solution to everyone
Cons: Reality: SBC is always right, it is the customer that's wrong.
Summary: I ordered both the landline & DSL service for my new home through SBC 8/13. The customer service rep told me this is a one stop shopping -ordering both landline, long distance & DSL from SBC will be a complete solution for me. Now I think this got to be ... read more
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Aug 26 '03
Pros: Billed to your phone service
Got a good deal on price
Cons: Too many technical problems
Tech support reps hard to understand...language barrier due to accent
Summary: Trying to save money, I left AOL to go with SBC Yahoo Dial. Since DSL isn't available in our area, ... read more
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Aug 07 '03
Pros: Fast; Easy Connection; Customer Service; Easy billing
Cons: Clunky Install; Custom Browser
Summary: Ordering I ordered SBC DSL by calling my local phone company SBC to inquire about DSL servic ... read more
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Jul 24 '03
Pros: Installation kit is well thought out.
Cons: Required four calls for help
Summary: I have had cable modem service in my home for more than a year and other than a few outages and pret ... read more
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Jul 17 '03
Pros: Easy to set-up and lots of local numbers.
Cons: Some of the staff members lack basic knowledge.
Summary: I am a former CompuServe user. First the price is better if you have SBC as your phone company ... read more
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Jul 15 '03
Pros: Fast internet access, easy setup guide, inexpensive.
Cons: Some problems may occur during connecting, but nothing major.
Summary: I purchased my SBC Yahoo DSL in May of this year (2003), and I’m pleased to say that it’s up and run ... read more
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Jun 16 '03
Pros: Incredibly easy to set up - I was really shocked.
Cons: Some software incompatibilities. Stored files CANNOT be hyperlinked from other web sites!!!
Summary: I read all the horror stories on e-opinions, and I have to say I was bracing myself for a really bad time.
I chose SBC because nobody else seemed to provide DSL to my area.
I ordered the Standard Plus package from SBS at $34.99 a ... read more
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Jun 04 '03
Pros: Can use their nationwide dial-up numbers, easy setup.
Cons: Horrible customer service, unreliable connection, one year contract, $200 termination fee!
Summary: When my cable internet service was going to jack up its prices, I decided to switch to DSL. Supposedly it was supposed to also be fast and reliable, plus they had a deal where it would be $34/month for 6 months. What a huge, huge mistake I made.
... read more
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May 30 '03
Pros: A full face of YAHOO Browser; colorful;
Cons: This browser takes over!!!
Summary: I was talked into trying SBC YAHOO when solicited after I called in about Cingular telephones. Price break for two years; all-in-one billing feature. Supposedly more speed.
When I installed the program, just like that. . .it took over and ... read more
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Apr 26 '03
Pros: High speed internet access at an affordable price, easy setup, billed on phone bill.
Cons: Doesn’t always connect the first time, glitchy software.
Summary: The folks who I chat with on a regular basis have been wondering why they haven’t been seeing me online in the evening as much. My answer is three letters.
D. S. L.
That’s right, after years of living in various ... read more
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Apr 24 '03
Pros: One word... SPEED!
Cons: Periodic connection lag, software may conflict with certain applications
Summary: I have heard of the pros and cons of having DSL, but from the discouraging reviews of SBC Yahoo!DSL, I suppose these reviews are based on gearheads/techie experiences. Since I'm neither, I'm glad to say I've had no problems with it thus far.
... read more
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Apr 11 '03
Pros: In some areas can be billed on your phone bill.
Cons: Lack of customer service and technical support skills among their associates.
Summary: I live in Southern California, where SBC was formerly called PacBell. Awhile ago, their internet services merged or otherwise linked with Yahoo (both dial up and DSL). It was a marriage made in ... well, not heaven.
The amount of spam mail ... read more
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Apr 02 '03
Pros: Fast internet access at a good price with easy setup.
Cons: I can't get my wife off the internet so that I can use the computer.
Summary: I signed up for SBC Yahoo! DSL before I read the epinions reviews by other users. Then I read the reviews and started feeling queasy--it certainly appeared that everyone else's experience had been a sleigh ride through hell. Nonetheless, I didn't ... read more
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Mar 31 '03
Pros: "supposed" to be able to surf and use the phone at the same time
Cons: It doesn't work!
Summary: Leave it to me to mess up a good thing. I have been on Cable Internet for over a year now. Well I decided on a spur of the moment to save some money by switching to Yahoo DSL. Big Mistake! First of all, I did get a good deal. Well, it would ... read more
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Mar 17 '03
Pros: Better than having dial up speed.
Cons: Drain system resources, support software spys, one year commitment contract
Summary: My computer is 500 Pentium 3, 192 MB RAM, Win98
I got DSL because I was tired of having slow loads from dial up. SBC Yahoo! DSL gives you the speed you need to download and browse the internet. The speed is the best feature about DSL, ... read more
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Mar 15 '03
Pros: Connects to 'on line' number fast, that's all.
Cons: Nothing but aggravation and problems(this remains the same after 4 months)
Summary: I called SBC about extra service and was connected to this smooth talking salesperson that sold me on the idea that SBC was "all that, and more." Yes, I fell for the idea of having a fast, reliable and always on and ready to go line connection. ... read more
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Feb 13 '03
Pros: Consistent fast speed.
Cons: You waive a lot of legal rights by accepting their Terms of Service.
Summary: When I first signed up for this service I was ecstatic. I heard all of the hype and was taken in hook, line and sinker. I'll try to hit as many of the points as possible, as well as note why I don’t believe you can get as good of a deal as you did ... read more
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Jan 25 '03
Pros: Appears reliable
You get free dialup access
Cons: No banner-free webspace
Usenet absolutely horrific on large posts and binary groups.
Summary: It's been reliable sofar. Downstream speeds are decent, even for the standard service. You also get some bonuses on Yahoo's website (larger briefcase, etc), and a larger mailbox than standard Yahoo mail (25 megs)
However, I have not yet found ... read more
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Jan 15 '03
Pros: Ummmmm........ It's cheap if you purchase the right phone services?
Cons: It didn't work reliably. Staff reluctant to explain why.
Summary: I hope that you will humor me because I am about to rant. Before I begin, you might want to grab your beverage of choice and a snack, because I think this is going to take a while. I am one very ticked off consumer, and by God, I'm going to rant about ... read more
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- Express Reviews
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Jun 09 '10
Pros: Price: I pay $20mo sice 10 sub addresses.
Help is friendly
10 sub addresses
Cons: Maze of menus to talk to a person.
1yr contract: early termination fee ($200)
Summary: Instillation When it wouldn't work it took 10 phone calls to get them to send someone out to find out why (and you have to go through a maze of voice activated menus to get a person). then 3 more to get it up and running. It turned out to be a simple
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Dec 19 '09
Pros: Whenever their servers work...it's a decent connection, fast service..
Cons: Sado-Masochistic Customer Service Reps
Summary: Although the actual connection (when it's available) is great, their customer service and customer care sucks rocks. I couldn't understand half of what was said by the sweat-shop customer svc rep and every single freak there had me repeat everything at
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Jun 15 '07
Pros: It used to be good when I live close to the city proper
good support
Cons: SLOW, SLOW, Always down, slow, slow
Summary: Since I moved, my DSL goes out at least once a week every week. Support is good but I would rather have reliable service. I moved to far north Dallas and it has been terrible--so frustrating!! And my speed is also terrible. I just ran the AT&T download
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Dec 06 '06
Pros: When it worked, the speed was satisfactory
Cons: Problematic and uncoordinated customer service
Summary: Similar to the other recent reviews here, I do not feel I was treated fairly by SBC/AT&T. I guess SBC's integration of AT&T has not gone well; the left hand doesn't know what the right hand is doing. First of all, I was charged for the “free” DSL
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Sep 27 '06
Pros: I hate to state pros of Thugs.
Cons: They are thugs. What more can a Con be?
Summary: They ate my rebate. Their "Hi-Speed Internet" equipment rebate has not reached me even after 8 months of service and follow-up by me in each month. After waiting for their default 10-12 weeks for my rebate check, these thugs took another 6 weeks to
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Sep 12 '06
Pros: Cheap (but you get what you pay for)
Cons: Too many to list.
Summary: First, you are locked into a 12 month contract. Second, Customer "Service" is in India, and very incompetent. They are not users, but they are reading from a manual. Third, when you ask questions during sign up, you will be lied to on everything.
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Mar 28 '06
Pros: DSL fast, don't have to think about phone service; just there.
Cons: Expensive service that keeps getting more expensive every year.
Summary: I myself have never had a problem with SBC or SBC Yahoo. Yes, it's expensive compared to other companies out there. Yes, when you need technical help you have to talk to some Hindu from Bangalore or Calcutta for DSL help; on the billing help side, I
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Mar 22 '06
Pros: The service stays up
Cons: SBC does not intend to make the rebate process simple
Summary: When I signed up for SBC Yahoo DSL their promotion stated that new users would receive a $100 VISA gift card. I discussed the requirements with a DSL customer service rep before signing up for the service who stated that the card would be sent 6 weeks
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Mar 01 '06
Pros: IT IS LIKE ANY OTHER DSL NOTHING SPECIAL
Cons: POOR CUSTOMER SERVICE, ALL ABOUT MONEY !
Summary: I am disabled and on a fixed income. I got SBC Yahoo DSL and right after I paid for the equipment I had to make an emergency move due to my home being unsafe. I had to move to a cheaper area and they did not have SBC DSL and they will not let you out of
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Jan 31 '06
Pros: All services appear in one bill.
This is a convenient way to get DSL.
Cons: Dishonest customer service.
Wrongfully adds services without permission.
Unwilling to make mistakes right.
Summary: Every few months, I have to cancel another service the company has added to my bill without permission. The bills are difficult to understand, and your customer service never lays out all of the options, obscuring true pricing. To say that I am
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Dec 14 '05
Pros: Uh -their system was relatively easy to install, maybe?
Cons: America's finest: no service, and a big fat fine for leaving. Money well spent though.
Summary: (reviews for people with ADD!) Their Customer service is horrid. I gave up. Their newservers (Usenet) are horrid. Their connection speed is horrid. The browser they supply is so bright and busy - it's horrid. If you're after
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Dec 12 '05
Pros: None
Cons: They are absolutely terrible
Summary: I made the mistake of signing up for SBC DSL, DISH and telephone service. This company has, without a doubt, the worst customer service I have EVER experienced. This is saying a lot. Do not touch them. The DSL is extremely slow. The DISH offering
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Dec 05 '05
Pros: I have nothing positive to say about them
Cons: They support has reached the absolute bottom of the barrel.
Summary: SBC DSL support is worse than 3rd world countries. Sand has more intelligence than SBC DSL support and the Yahoo support team combined. They do not care about customers. They do have any technical knowledge. They do not have any ability to help. I have
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Nov 26 '05
Pros: cheap
Cons: terrible tech support
connection problems
awful customer service
Summary: The tech service is horrible and they were dishonest enough to sell a service they cannot provide. Here are the details: I need high speed internet and I signed up for their 3Mb package (1 year deal). The connection was first very unstable, it
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Nov 06 '05
Pros: Faster than dialup.
Cons: Poor customer service. Monopolist, robber-baron mentality.
Summary: I merged my Yahoo mail with SBC to get pop access. Instructions said if you want to unmerge Yahoo will give quick & easy instructions. Yahoo gives no instructions and won't respond. SBC says you have to shut the ID down and not use it for 60 days - no
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Sep 14 '05
Pros: Cheap
Cons: unreliable, cumbersome, lousy tech support
Summary: If you are looking for a cheap broadband service with a lot of problems and bad customer service, SBC DSL might be just for you. I make a living fixing computers and just had to comment on this service. I probably see 10 jobs a month that are just
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Sep 14 '05
Pros: Works great and the price is right.
Cons: None, so far.
Summary: Beats the price of cable and the download speed is very fast. Installation of dsl modem, and phone filters is easy. Installation CD had me online in 10 minutes. immediately after installing I could not get a fast speed. I used the SBC online chat
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Aug 19 '05
Pros: None so far.
Cons: "Wretched customer service" would be too much of a complement.
Summary: Customer service messed up every portion of my order. Every conversation only makes it worse. After 3 weeks, I now have 2 modems, and still no service. A supervisor promised a firm date of today by 5 pm - yet another failure. The only reason I have not
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Aug 18 '05
Pros: Inexpensive, easy install.
Cons: Locked into a 1 year commitment. Home phone line required.
Summary: I have been with SBC/Yahoo DSL for almost 2 years, after switching from cable. I have had no problems with my connection, and installation was a snap (Windows XP). I have the 1.5 service for 14.99/mo, and my downloads are always around 1300kbs. I
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Jun 09 '05
Pros: 15$... and decent speed
Cons: sluggish customer service - but who cares one would rarely call them.
Summary: I have been using the SBC dsl for almost 6 months now, I constantly get speeds between 1 - 1.5 mbps. I had comcast for an year before, though they claim 4 to 5 mbps... I got it for few months and then it started falling down to 1mbps.. though there
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May 22 '05
Pros: easy installation, good service, dependable
Cons: none after two years
Summary: I have used SBC Yahoo DSL for over 2 years now, and have never had any problems. There was a glitch when I first installed the program software, but that was because my own phone line to the house was very old and needed replacement. SBC did that
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May 12 '05
Pros: I cannot think of anything positive to add.
Cons: Connection problems and staying connected problems. Also constant hacking attempts by creeps.
Summary: Constant connection problems and staying connected problems. No wonder they make you sign a year contract! Beware of this terrible service. You find out about all of the hidden fees after you sign up, so you dont save any money after all. Time to go back
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Apr 28 '05
Pros: Doesn't work well
Cons: Locked into a contract, even though it's not explained
Summary: First, Don't even try it. You are locked into a 6 month contract, even though you do not use the service. Ounce they send you the software, call and cancel immediately, even though you never use the service. It's just another way to get your money. I
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Apr 17 '05
Pros: I did not see any pros of SBC YAHOO DSL.
Cons: The cons have been expressed.
Summary: On or about March 1, 2005 I was recognized by SBC YAHOO DSL and began attempts to install on March 2, 2005. What followed was a week of frustration, lack of computer use, destruction of my dial-up modem and an expense of $100.00 approx. to replace my
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Mar 29 '05
Pros: Services worked when they weren't cutting me off while trying to correct their billing mistakes.
Cons: SBC's ability to conduct business in a manner which would keep me their customer.
Summary: I must say that the DSL service in my area has been pretty good, but I would expect as much since I live so close to my CO. This is where my accolades end. The billing practices, customer service and ability of their staff to solve problems is beyond
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Jan 31 '05
Pros: Great value; speedy connection; no problems keeping the connection up
Cons: Yahoo browser and software stinks;
Summary: I think the thing with SBC Yahoo DSL is that if it works well the first time and keeps working, it's fine. However, the second you have installation or connection problems, the trouble starts. I've read plenty of wholly negative reviews on this service,
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Dec 28 '04
Pros: No problems with actual service.
Cons: Slow and unhelpful customer service. Misrepresented early termination fee to get me to sign up.
Summary: Before signing up for SBC yahoo DSL service I called customer support re: the early disconnection fee because I knew I was applying for another job out of state. I was told that I wouldn't be charged if the service was provided and I transfered it. SBC
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Dec 21 '04
Pros: Relatively inexpensive.
Cons: Politely dishonest.
Summary: I was told I would be given a promotional offer by SBC if I continued service with them rather than switching to a different provider. Two months later, I find out that they lied about it just so I would keep service with them. Furthermore, upon trying
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Dec 11 '04
Pros: none.
Cons: connection slow, inconsistant, hidden $200 early termination fee, rude customer service staff.
Summary: I signed up for SBC DSL because of the cheap price and advertised high speed. I ended having to pay $200 to cancel the service- and it didn't work! I wasn't aware that I was signing a 1 year contract with an early termination fee of $200 when I purchased
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Dec 10 '04
Pros: Use of existing phone lines, Price, Pre-existing Yahoo accounts intact.
Cons: Not as fast as Cable.
Summary: I have had SBC Yahoo DSL for a year now and have no complaints. I purchased the basic plan and set up everything myself with no trouble at all. We had a one outage months into it and after talking to over seas customer service and having a guy
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Oct 19 '04
Pros: Ubiquitous. Also dialup backup.
Cons: Terrible technical support
Summary: Their technical support is down right terrible. We were repeatedly promised that the problem would be fixed in half an hour, the next day or whatever to get us off the phone. They promised us callbacks that we never received. Technicians made multiple
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Oct 11 '04
Pros: Timely, responsible and helpful technical support; Different packages and Affordable prices;Quite stable connection
Cons: few instruction in installation CD or paper documents about diagnoses and problem-solving during setup
Summary: In total, the sbc dsl is good. First of all, the prices are reasonable and there are different packages to choose from. Second, I did not experience any problem in setting up my single cable connection and the best thing for me is dsl also works on
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Sep 29 '04
Pros: NONE
Cons: My contract is up in 2 more months
Summary: The service is NOT an always on service. It goes down ALOT. The technical support is rude, NOT US citizens, and theyactually broke my pc.You're locked into a contract , and early termination fees apply. SBC does not care. It's all about the mighty
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Aug 29 '04
Pros: Fast, reliable, reasonablly priced.
Cons: Absolutely None!
Summary: After reading several of the other reviews I was surprised to see this particular DSL service rated so low overall. I signed on with Yahoo over 2 years ago and have NEVER had the first problem. In December I will begin my 3rd year with SBC Yahoo DSL.
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Aug 02 '04
Pros: One bill for phone service and internet.
Cons: Not as fast as cable, $200 early termination fee.
Summary: I purchased SBC Yahoo DSL because, well, I really don't know why I chose this mediocre high speed Internet. Maybe it was the fact of a somewhat simplified bill for my home phone and Internet. Having both of those in one place is kind of handy. What isn't
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Jul 30 '04
Pros: ...
Cons: everything
Summary: I'm surprised the connection actually stayed on long enough to get me to this page. Connectivity is spotty at best. Non-existent at worst. I live in a very developed suburban area, there should be no excuse for the sub-par performance of this isp.
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Jun 21 '04
Pros: We have epinions to tell how horrible they are!
Cons: The service is both horrible and expensive. AVOID!
Summary: Basically, they are worthless. If you have any choice, go with someone else. I moved to a new office and had only one choice for internet and phone service (SBC). I called a few days before my move-in date (the 1st) and they promised the dsl service
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Feb 10 '04
Pros: Quick installation, no problems, good speed, reliable connection.
Cons: Tech support phone waits are long.
Summary: I signed up for the SBC Yahoo DSL Plus during their January 2004 promotion at $26.95/mo. So far I have not had any problems, and the connection speed is ~0.9 Mbits/s. The speedstream modem arrived quickly, and they turned on the line 4 days earlier
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Feb 08 '04
Pros: Service is rock solid reliable.
Cons: No support for people running routers.
Summary: I've had SBC Yahoo DSL for two years now and consider it the standard for reliability and stability. My last ISP (High-speed access via cable tv "coax") had poor tech support and the service went down all the time. I self-installed the DSL modem
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Feb 05 '04
Pros: NOTHING
Cons: doesn't ever work - "no connection"
Summary: I tried this dsl crap for 4 months and it worked MAYBE half the time, when I went to cancel it - they smacked me with a 200 "cancellation fee" Avoid like the plague!!! Tech service can't help u either...they put u on hold for 10 minutes and hope u hang
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Jan 18 '04
Pros: FAST FAST FAST!! did i mention FAST!!
Cons: havent found any yet.
Summary: well, after reading all of the reviews on this site (and i mean all) after ordering sbc, i was pretty scared about what i had gotten myself into. i can honestly say that my expereince with sbc dsl has been nothing short of amazing!! i switched from
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Dec 20 '03
Pros: none
Cons: Slow service with no knowledgeable tech support.
Summary: I should have known that, just like the old adage, you get what you pay for. I first signed up with SBC YAHOO dsl in June of 2003. It is now 6 months later & my service is still slow with no end in sight to the company's half-baked tries in resolving
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Dec 16 '03
Pros: A lot of information to trick customers to sign up
Cons: Bad customer service, SLOW NETWORK!(256kbps DELUXE DSL CANNOT do WEB CONFERENCING!!!!!)
Summary: DO NOT SIGN UP FOR the 1YEAR PLAN!!! THEY WILL CHANGE YOUR DELUXE (already SLOW ENOUGH) DSL to STANDARD SLOWEST DSL IF YOU SHIFT HOUSE, to another apartment 5 miles away. DELUXE DSL CANNOT DO WEB CONFERENCING!!! WONDER if it is REALLY 256kbps. CAN WE
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Dec 10 '03
Pros: free dial-up, 24hr customer service
Cons: customer service is so SLOW, unhelpful, and put you on hold for hours
Summary: SBC Yahoo drives me insane. I was quite happy with DirectTV DSL - but they had to sell themselves to SBC. In Feb 2003, I signed up for SBC Yahoo - and was unable to connect for 2 weeks. Then I was on their support for 9 hours - and they didn't fix my
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Dec 05 '03
Pros: good uptime, easy setup
Cons: poor newsgroup retention, hidden charges
Summary: I switched to SBC Yahoo from Earthlink to save money. The promotion was $26.95 per month, but when I checked my first phone bill (there is no option to pay by credit card when you sign up), they slipped an extra $8.42 "Sales & Use Tax" line item under my
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Nov 10 '03
Pros: Early heart attack due to stressful situations talking to SBC Yahoo DSL personnel.
Cons: SBC Yahoo DSL are the biggest con artists. They only want your $$.
Summary: From my personal experience, you get what you pay for. SBC Yahoo DSL is 26.95 a month if you sign up online. It sounds like a killer deal but it isn't worth it. I wouldn't accept this service even if it was free. When you talk to a live person via phone,
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Nov 06 '03
Pros: um, nothing.
Cons: everything
Summary: Well, don't let the cute name fool you. After all SBC simply replaced the very tarnished name "Ameritech", which was and still is a terrible company. Hmmm, where can I start? Service and speeds go up and down everyday. Spontaneous log offs from inte
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Oct 31 '03
Pros: Reliable connection.
Cons: Will change service without notification and charge you without billing disputer recourse.
Summary: I signed up for a service under SBC Yahoo. They changed their services, changed my class of service to an upgraded service and a higher fee without asking me, then charged me the difference. It took me over a week to get the service changed, and then t
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Oct 20 '03
Pros: Cheap DSL service with frequent blackouts and hidden fees.
Cons: The worst customer service in the industry. Less than helpful to their loyal customers.
Summary: I was recently billed $200 for early termination. Just because I moved to a new address and wanted to delay my reconnection. They have many hidden costs. The DSL connection takes a vacation every once in a while. They have more blackouts than anyone else.
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Oct 20 '03
Pros: they sure sent the modem in fast...
Cons: below dial-up speeds, officious customer service reps, after multiple calls dsl problem is unresolved.
Summary: Have just left Optonline (in Stamford, CT) after 2 years to move to SBCYahoo DSL. Big, big mistake. DSL is cheaper ($29 vs $45/mo) but, the dsl pppoe connection goes down very frequently (3 days out of the last 5) and i have to go through officious servic
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