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Sam's Club Online Store -- samsclub.com

Sam's Club Online Store -- samsclub.com

Overall service rating:  Store Rating: 2.0
Reviewed by 54 customers

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Showing 1-20 of 61 reviews Page 1 2 3 4   Next
Date Rating
Overall Rating:Store Rating: 4.0
 

The Samsclub.com online store has great bargains, good prices and they ship fast!

by , Feb 19, 2014 Rated a Very Helpful Review
~Samsclub.com online store~What this site has to offer:The Samsclub.com online store has plenty to offer their customers. I would even go as far as saying that if you are gift shopping, you can potentially find something for ...
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Overall Rating:Store Rating: 3.0
 

The local store is great....the shipping time for online orders stinks.

by , Jan 18, 2014 Rated a Very Helpful Review
I have been a Sam's Club member for years, as we have a regular Sam's Club store right around the corner.   I generally really love Sam's Club.  The food is higher quality than regular grocery stores, and the small selection of clothing they ...
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Overall Rating:Store Rating: 1.0
 

I do not recommend them, poor customer service, questionable practices

by , Oct 8, 2012 Rated a Very Helpful Review
I purchased a three pack of work gloves from Sam's auction site 9/29/2012. the auction price was very good, usually it takes about a week for the items to ship. 1 week later I received an email, stating that my purchase was cancelled due to inventory ...
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Overall Rating:Store Rating: 2.0
 

Negligent shipping practices, disappointing customer service

by , Jan 2, 2012
(Not Yet Rated)
Summary: Two separate porcelain Dinnerware sets arrived broken (shattered) due to grossly negligent packaging, i.e. no padding whatsoever, and no markings (eg: "fragile"/ "handle with care").Sam's Club did refund the auction price upon return of ...
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Overall Rating:Store Rating: 1.0
 

Sams attempted to bill $25 late fee for payment made two days EARLY.

by , Dec 3, 2011 Rated a Helpful Review
A customer service rep named "Ben" grudgingly reversed a $25 late fee for a payment I made through electronic payment via my bank.  It was due on November 20 and my bank paid it on the 18th and I have a confirmation number to prove it.  The ...
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Overall Rating:Store Rating: 2.0
 

Sam's Dishonest?

by , Sep 26, 2011 Rated a Very Helpful Review
I purchased a Sharp Aquos HDTV from Sam's Online.  Shortly after the order I discovered that the set was also offered with a free articulating wall mount for the same price.  I quickly called to see if they would add the mount to my order or if ...
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Overall Rating:Store Rating: 1.0
 

Got Charged, No Delivery, and Now--Where's My Refund?

by , Aug 12, 2011 Rated a Very Helpful Review
I ordered a few things from SamsClub.com that were not in stock in my local store. I placed the order online with no problem, got charged right away, but, ominously, the tracking number issued for part of my order linked to a page that said "Not Found." ...
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Overall Rating:Store Rating: 1.0
 

Horrible Customer Service

by , Mar 22, 2011 Rated a Very Helpful Review
The product itself is pretty solid. Not too hard to put together and genuinely sturdy and attractive. I'd recommend that if you are going to get this product then go straight through the manufacturer. While you may have to pay a bit more, it will be well ...
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Overall Rating:Store Rating: 1.0
 

nerve racking

by , Mar 19, 2011 Rated a Helpful Review
I was working with my business partner who had the Sam's Club membership and I ordered a pop-up canopy for our outdoor expos.  I input my credit card information and the billing address was declined.  I called the national call center and they ...
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Overall Rating:Store Rating: 1.0
 

Horrible, useless customer service. Will never order from them again.

by , Dec 17, 2010 Rated a Very Helpful Review
I ordered a GE 7.0 cu. ft. freezer chest on the 21st of November.  I had been to a few local stores and couldn't find what I wanted or what I wanted was not in stock.  I decided to try samsclub.com and was pleasantly surprised to find a great ...
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Overall Rating:Store Rating: 1.0
 

HORRIBLE - Very hard to track item, arrived very late.

by , Dec 11, 2010 Rated a Helpful Review
I ordered an item online, now 30 days later no item, no refund, no new item.  I have called 3 times, talked to 4 different people, plus emailed, and nothing.  The item is only $48.  Come one, just send a new one, I am not trying to get a ...
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Overall Rating:Store Rating: 1.0
 

HORRIBLE?!

by , Nov 3, 2010 Rated a Helpful Review
Bought a ring online, joined Sam's club, ordered the ring and gave all of my information online. The following day I get an e-mail saying that my order needs "verification" and to call their 1800 number. I called and after going through their whole phone ...
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Overall Rating:Store Rating: 1.0
 

Sam's Club Online Auctions - Very Bad Experience

by , Apr 14, 2010 Rated a Helpful Review
I won an auction item on Sam's Online Auction. When I received a package from them it was the wrong item. After hunting around (no packing slip) I finally found a number to call them - 888-746-7726. The guy I talked to was super nice but couldn't do ...
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Overall Rating:Store Rating: 1.0
 

terrible service

by , Jan 6, 2010 Rated a Helpful Review
I made an online purchase last week on a mattress that I expected to be delivered this week. I have been checking the status of purchase to get the shipping details and track the order. I placed the order on the 12/30 and as of 1/05 it was still in ...
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Overall Rating:Store Rating: 5.0
 

Sams Club Online - Very positive (purchasing online or in-store!)

by , Jan 7, 2008 Rated a Very Helpful Review
Some Background Info Sam’s Club is a discounted purchasing club focusing on bulk item purchasing. Don’t misunderstand, you can by items in singular quantity whether it is over sized or not. To make a purchase you must be a member of the ...
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Overall Rating:Store Rating: 1.0
 

Awful Customer Service

by , Jul 5, 2007 Rated a Helpful Review
I ordered a mattress set from Sam's Club's online store. I was contacted by Home Direct informing me that my shipment had arrived and the delivery service would be contacting me to set up a delivery. I didn't hear anything for several days so I called ...
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Overall Rating:Store Rating: 2.0
 

Great Deals, limited selection, amateur website, be careful

by , Mar 16, 2007 Rated a Very Helpful Review
This review applies to only buying food and household stuff. Everything else is ignored. Sams Club is a business to business retail store. The main business of the store is to sell bulk goods to businesses ranging from eating places to offices. But ...
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Overall Rating:Store Rating: 3.0
 

Be always vigilant...

by , Dec 10, 2006 Rated a Very Helpful Review
I've had a membership at Sam's Club for about 10 years now, and bought online at samsclub.com for the last 4, so I have some feelings to share about it. ELECTRONICS: The biggest nit I have to pick is Sam's electronics. - An expensive 32-inch ...
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Overall Rating:Store Rating: 4.0
 

Sam's Club Online Store: Members welcome!

by , Apr 27, 2005 Rated a Very Helpful Review
Sam's Club has been a staple for our family for several years, starting when we lived in Iowa. We became members in 1999 and have often found that our membership fees ($35/yr) were well worth the price as we saved much more money over the long run. As ...
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Overall Rating:Store Rating: 1.0
 

limited selection, limited savings

by , Feb 12, 2005 Rated a Helpful Review
You have to be a member, which is hard to make up since the selection is very limited and the deals are not that good. It is nice to not pay shipping, but you have to wait. Then there is no service in the brick and mortar stores!! I ordered 2 tires, had ...
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Showing 1-20 of 61 reviews Page 1 2 3 4 Next