Soft Surroundings Online Store -- softsurroundings.com

Complaint Description:I can't get a full refund even though the manager of customer service agrees the mistake was entirely their fault and promises the full refund. I ordered a coat (item #34206-80802) on 12/20/11 from the company's website ...

I ordered 4 expensive items today online.  My confirmation said 3 of 4 items were in stock, but when I went to print my confirmation, I learned 2 items were not in stock.  There is no online method of communication, although they say to ...

For my birthday my daughter ordered two shirts for me, over $60 for each, $138.85 total with postage. She had picked up a Soft Surroundings catalog at work.  I received them ten days later, I don't buy online much, I guess that is an okay time for ...

Products they sell look good in the catalog or on the on-line pictures, but once you get them via mail (which takes uber-long time, especially given the high shipping cost), believe me, you will want to return at least part of your order. The ...

I ordered 6 items from Soft Surroundings.  I receive them in sufficient time and in good condition.  The items certainly are soft, but I doubt they will last very long.  They seem flimsy.  There was also inconsistency in the ...

I am sorry to hear that anyone has gone through all of this trouble with returns and exchanges - but I was happy to have the size issue confirmed by someone else! I have always noticed this to be an issue with their stuff. The tops run HUGE. I'm ...

What a three hour TOTAL waste of time. Okay, here's the scoop! Received a catalog via snail mail one day. Browsed thru it. Found several items of interest. Coincidentally, received a "Happy Birthday" discount code coupon the following day. Now ...

Do not order from this company unless you are prepared to wait decades for your order. My orders shipped on Nov 8 and I am still waiting on Dec 1st. Now they tell me it won't be here until Dec 13th. And had the nerve in the same email to remind me ...

I've finally just received my order from Soft Surroundings, after what was about a two to three week wait (though, judging from these other reviews, that's nothing to complain about). However, that didn't bother me as I'd been anticipating my items with ...

Don't order from this company. You could be waiting months for your order. I've been waiting 4 months for a single sheet to go with the rest of the set I ordered. I placed a phone call every month to find out where my sheet was and each time I was told ...

Today is 6/29/07. I ordered one item from the regular site and one from the outlet. The regular item was shipped on 6/18, the outlet on 6/21. I received the outlet item on 6/28. Have not yet received the regular item. The tracking is beautiful, I ...

I have shopped Soft Surroundings Online Store for a few years and have found it to be essential for petite clothing. They have a large, quality selection for xs petites. Clothing fit is described as whether "oversized", "regular", and so on which helps ...

Very poor customer service. I have purchased items from them over the years - but as they are pricey, I have to save for them.  The quality and style were worth it. NO MORE! I purchased a shirt and washed it per their instructions.  The second

Horrible!!!!!! I placed an order and paid next day shipping charges to receive it ASAP. I called the next day after being charged $30.00 for shipping to confirm it was sent out the women said yes and you will have it tomorrow. Then the next day I got a