Soft Surroundings Online Store -- softsurroundings.com

Soft Surroundings has an interesting market niche - they sell all natural goods that are soft and easy to care for. It sounds pretty limited, however they have a broad line of merchandise. When applicable, they describe items with a softness code ...

Today is 6/29/07. I ordered one item from the regular site and one from the outlet. The regular item was shipped on 6/18, the outlet on 6/21. I received the outlet item on 6/28. Have not yet received the regular item. The tracking is beautiful, I ...

I've finally just received my order from Soft Surroundings, after what was about a two to three week wait (though, judging from these other reviews, that's nothing to complain about). However, that didn't bother me as I'd been anticipating my items with ...

I ordered 6 items from Soft Surroundings.  I receive them in sufficient time and in good condition.  The items certainly are soft, but I doubt they will last very long.  They seem flimsy.  There was also inconsistency in the ...

I have shopped Soft Surroundings Online Store for a few years and have found it to be essential for petite clothing. They have a large, quality selection for xs petites. Clothing fit is described as whether "oversized", "regular", and so on which helps ...

I am sorry to hear that anyone has gone through all of this trouble with returns and exchanges - but I was happy to have the size issue confirmed by someone else! I have always noticed this to be an issue with their stuff. The tops run HUGE. I'm ...

What a three hour TOTAL waste of time. Okay, here's the scoop! Received a catalog via snail mail one day. Browsed thru it. Found several items of interest. Coincidentally, received a "Happy Birthday" discount code coupon the following day. Now ...

Do not order from this company unless you are prepared to wait decades for your order. My orders shipped on Nov 8 and I am still waiting on Dec 1st. Now they tell me it won't be here until Dec 13th. And had the nerve in the same email to remind me ...

Don't order from this company. You could be waiting months for your order. I've been waiting 4 months for a single sheet to go with the rest of the set I ordered. I placed a phone call every month to find out where my sheet was and each time I was told ...

I've purchased from Soft Surrounding for a few years now. I love their products. Great quality and have never had a problem with returns etc. Customer service by phone has always been exceptional. I cannot speak for email, since I always telephone the company if I have a question or need to return something.

I ordered a product on a Sunday with Express shipping, only to have it shipped out 9 days after it was ordered. The response from Customer Service was that I would get it in 7-10 days after shipping.

Express shipping is NOT express shipping. And why should it take 9 days to ship out if in stock? This will be my last order with SS.

Terrible customer service!!! It is now March 08 and I am still dealing with exchange nightmares from the Holidays. I am now on my 4th item to exchange and they still can't get it right. I can understand encountering a few problems and usually it won't faze me if I get good customer service. Those two words are not part of their vocabulary!! Not only was I inconvenienced, so was my Mother-in-law, the one who originally gave me the outfit. It has gotten to the point that I am going to send everything back and they are even making that difficult.

I have received catalogs from Soft Surroundings for a couple of years. I finally decided to order from them when I received an online discount code (25% off) for any clearance item. I ordered a green, fleecey, deep v-neck top from their website. I received the order within 7 days (it was easy to track online). The top is very nice, although not quite as plush as it looked in the catalog picture. The regular prices at Soft Surroundings are a little steep, but I would consider ordering again if a spot a good bargain.

I was excited to find what looked like quality blankets at soft surroundings. However, after emailing them two or three times asking a question about a product I wanted to order and getting no response to any of them, I quickly changed my mind. I can understand how an email can slip through the cracks but when all of them go ignored, there is something wrong. Why list a contact email address on the website if there is nobody to man the site?

Nothing but problems with this company. They refuse to ship goods because of some "technical" glitch where their computer does not seem to be able to talk to my bank's computer even though they got paid by my bank credit card on each and every item ordered and shipped. Then when I tried to "unsubscribe" to their numerous e-mails about problems with the order, they rejected my e-mail address as not entered correctly (even though I am very computer literate and think I can at least enter my correct e-mail address). Ditto when I try to cancel their numerous catalogs. Looks like they have a big "technology" glitch which has lost at least one customer who orders online from much more prestigious companies than Soft Surroundings (eg. Gumps of San Francisco, Frontgate, and other very high quality outlets). The Customer Service at Soft Surroundings has apologized many times for what they call their "problems" but nothing is ever resolved -- so, adios, Soft Surroundings; you're not the only kid on the block and I'll take my business elsewhere.