The Twister Group

Do not order on-line from this company. The company is very rude and unhelpful. The company refuse to acknowledge their responsibilty of shipping order as indicated by customer. Will never buy anything again from them.

They have inaccurate listing headings and don't care if they ship you the wrong item. The header clearly stated cannon pixma mx700 and I received an mx300 instead. They refused to correct the error and I'm still waiting for a refund two weeks after they received the printer. They say they are not going to refund all my money, and insist on taking a profit in restocking fees.

RIPOFF ALERT!

My small company purchased 4 Plantronics Headsets for use in our Customer Service Department. We spent approx. $400.
Two months later, each unit started to fade out on us and then ceased working all together.

Their 30 day return policy was shoved in our face, even though the products were clearly used and that was NOT what we purchased.

An order I placed with Twister Group was canceled by them. When I called to find out why, the customer service rep. was curt and downright rude. I told him I would buy the item elsewhere. He told me that was fine.

I tried to cancel an order an hour and half after I purchased the item. The customer service rep said he could cancel my order but that it would be too much of a hassle to find it in the delivery van. Plus, don't call by phone because they claim not to have a customer service, that's why there so cheap. They put all there funds in "fast delivery."

BEWARE. I'm a soldier trying to order a GPS. I e-mailed them prior to the order to check inventory and process. Behold, it 'changed' when I ordered (67 units sold out immediately), and I was told it was my fault because my shipping address was different. They were rude (see below)as well. Believe the negative comments you've read about on e-pinions.

Here's their response: Having different billing and shipping addresses causes a delay in the order
> processing. It is clearly stated at the checkout process. It is sold out now and we have no current ETA available.
>

Not a very nice way to treat your customers. It's not worth it saving a few buck with these people. Spend the extra $15 and buy from a more reputable source.

Horrible, cheap prices maybe, but you know what they say, "you get what you pay for" Horrible customer service, I could not read their e-mails correctly due to spelling errors. I ordered a simple CD from them 2 day shipping, (paid more for shipping than the CD) because I wanted it quick and it was in stock.(According to their website) Here it is exactly one week later and I just received confirmation it was shipped! and, I had to contact them to get the confirmation! I will not be shopping here again!!

i ordered an item that was showing in stock. after a couple of hours, i got a rather terse email saying that item was out of stock, with no further explanation as to whether it would be shipped later or whether the order was canceled. when i wrote to complain, i was threatened not to write a negative review, otherwise, my information would be posted as a 'fraudulent buyer.' these are direct quotes from the twister group's customer service emails: 'Please note that if we find any negative publicity we'll have to add your information to fraudulent databases' and, finally, 'We just added all your information to a couple of databases shared by many merchants as potentially fraudulent buyer. Hopefully they'll figure if they want to process your order after these posts.'

You figure if you want to do business with merchants like this.

Awful customer service, I will never deal with this company again. Canceled my order without even asking, saying the credit card information did not match. This is a company card, used numerous times without incident. Be wary dealing w/a company w/no posted phone number for customer service. The e-mails I received were all extremely rude & unlike anything I have ever encountered shopping online.

Update: 24 hours after posting my review the company e-mailed me with the threat of adding my information to blacklists of fraudulent buyers.

* So now you know you're dealing with a very nasty & vindictive company that has no respect for individual opinion based on experience. It gets better;

The Twister Group threatened me since I badmouthed their company on Shopping.com they are going to inform other merchants that I am trying to use someone else's card and provide incorrect billing address, so that other stores will be careful of dealing with such buyer.

* By expressing my opinion this has somehow become personal. Relax, it's just (bad) business, nothing personal. :)

Only after requesting scans of my credit card, copy of my latest card statement, and signed confirmation order (which I provided), did they tell me that they were unable to deliver to my hotel address - which I had given them in the first place!!!

Companies with poor service, I avoid in principle, regardless of price.

SCAM ARTISTS.. DO NOT BUY FROM THEM!!!
I purchased a wireless video camera from the Twister Group.  the item was packages terribly and once i hooked it up, the wireless did not work.  I called the tech support from the company i bought it from and they said it was defective.  When i emailed the twister group for a return authorization they were EXTREMELY RUDE IN THEIR EMAIL.  They told me they will charge me a 20% restocking fee  even though the item is broke!!  DO NOT BUY FROM THESE PEOPLE. I should've listened to the reviews.  THEY WILL THREATEN YOU if you leave a bad review!
Do yourself a favor and check the reviews on other sites. Clearly, they erase bad reviews from this one.  They wrote these good reviews. There is nothing good about them or the company!  People have a right to know!!

I ordered a couple items from this online retailer and paid for expedited shipping. We were told the items were shipped with the expedited shipping. Fedex had a delay in shipping and whe I requested a refund The Twister Group they told me I couldn't get a refund and even went as far as to threaten me if I would attempt totry and get my money back.

As it turns out, they didn't even ship it expedited as I requested and paid for.

This company lie and uses threats to intimidate.

They run this business out of a small run down house in Illinois and drop ship from other places.

Beware of this seller, you won't get what you pay for, and when you complain you will get threats of runining your credit if you attempt to get a refund.

This company was awful for me.  I accidentally purchased the wrong fuser for my printer and of course, didn't realize it until I went to put it down into the printer.  Because I had cut the plastic off of the fuser -- they refused to take it back.  Now I'm stuck with a fuser that cost me $185 and have no use for it at all. 

They were completely unwilling to work with me on this return.  DO NOT buy from them if you think in any way you might need to return something.  Total lack of customer service. 

They lost this customer forever!!

Product not as described. Restocking fee even if their error. When asserted right to challenge charge, was threatened with "collection agency." Buyer Beware!