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TracFone Online Service

TracFone Online Service

Overall service rating:  Store Rating: 2.0
Reviewed by 272 customers

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Showing 1-20 of 293 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15   Next
Date Rating
Overall Rating:Store Rating: 1.0
 

Tracfone- very unsatisfactory. Customer service- impossible. 8+ hrs with CS. No Results.

by , Aug 13, 2012 Rated a Helpful Review
I have been a TracFone customer for several years.  This experience since Dec 2011 has been one event after another. Lesson learned: Never buy a Tracfone. New phone received 12/2011  Phone is registering the wrong number of key ...
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Overall Rating:Store Rating: 1.0
 

Greed and Cuts Lead to Downfall to Once Reliable Service

by , Aug 6, 2011 Rated a Very Helpful Review
Previously very happy with TracFone, I am sad to report they've dropped to the bottom of the barrel !!!1)  My old phone purschased in 2010 added 90 days of service with each phone card purchase.  Now with all new phones they have ...
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Overall Rating:Store Rating: 1.0
 

You get what you pay for (hint: next to nothing)

by , Feb 8, 2011 Rated a Helpful Review
Absolutely the worst. Simply horrible service. As a matter of fact, they don't offer service, they simply sell phones and minutes that work only on those phones. Not a single bell or whistle is available. The bottom line is 'you get what you pay for' and ...
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Overall Rating:Store Rating: 4.0
 

Our Tracfone experience has been nothing but positive.

by , Mar 2, 2010 Rated a Very Helpful Review
About 14 or 15 months ago, my wife wanted a cell phone so she could call me if she missed her bus home from work. I did some online research, and we bought a Tracfone Motorola W260g flip phone ($20) and a 60 minutes card (another $20). I studied the ...
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Overall Rating:Store Rating: 3.0
 

Great price but I had to test it out to see.

by , Mar 19, 2009 Rated a Helpful Review
Fast delivery of phone. During that time (after ordering online), I set up an account on their website and read up on the service plans. Opened package and set up phone which came with 20 units (minutes). Drove to work the next day, 8 miles from home, ...
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Overall Rating:Store Rating: 1.0
 

Can't activate after over two weeks!

by , Mar 14, 2009 Rated a Helpful Review
What a joke trying to work with them! Customer service was like talking to a polite wall. I was on the phone with them four times for over four hours total and all I got to show for it was frustration and out over $40.00! I got a phone from them and ...
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Overall Rating:Store Rating: 1.0
 

Terrible customer service. Select any other carrier!

by , Feb 21, 2009 Rated a Helpful Review
Customer service is terrible.  Don't even try to call.  The customer service representatives speak very poor English and they don't understand what you are trying to explain to them.  The phones are of very poor quality.  Mine broke ...
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Overall Rating:Store Rating: 1.0
 

Worst Customer Service - EVER

by , Dec 13, 2008 Rated a Very Helpful Review
I've recently had several BAD customer service experiences with Tracfone. Issue #1 - Our experience with Tracfone customer service went bad when son #2 lost his recently purchased phone. After trying to find the phone for a few days we gave up ...
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Overall Rating:Store Rating: 1.0
 

Email Exprd Offer

by , Jun 27, 2008 Rated a Helpful Review
On June 26, 2008 I received a Tracfone email soliciting 2 specials: add 60min or more and get 30 min free promo code 54626. a second offer states: add 200 min or more and get 50 min free promo code 59775. when i clicked on the html link i got the ...
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Overall Rating:Store Rating: 1.0
 

I have paid for service. Tracfone refuses to provide service

by , Jun 17, 2008 Rated a Helpful Review
The tracfone store promptly sent a DEFECTIVE PHONE, that did connect but made almost all conversations virtually unintelligible. The service person told me that since it did connect, there would be no replacement. After more than an hour and speaking ...
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Overall Rating:Store Rating: 1.0
 

You are crazy if you purchase a Tracfone after reading this!!!!

by , Jun 14, 2008 Rated a Helpful Review
Tracfone contracts to various carriers to provide cellular service. When I purchased the phone for my parents I explained that Tracfone should not assign AT&T as the carrier because that carrier does not work in my area even if the computer shows that ...
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Overall Rating:Store Rating: 3.0
 

Service has improved greatly over the past few years.

by , Mar 11, 2008 Rated a Very Helpful Review
Updated Review ~ I used Tracfone years ago and really hated the phone, the service, and the cost. One minute cost about 35 cents then and I paid double in roaming charges when I made a call a few miles of my home. I found myself angry at the phone ...
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Overall Rating:Store Rating: 1.0
 

A scam do not waste your time and money!!!

by , Mar 10, 2008 Rated a Helpful Review
Tracfone is a big ripoff. DO NOT BUY THIS PRODUCT!! I purchased a phone for my Fiance while she was here for a week. The package advertised low rate international calling. So we get the phone and I call and activate it at that time the operator ...
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Overall Rating:Store Rating: 4.0
 

Use TracFone for inexpensive cell phone service

by , Feb 26, 2008 Rated a Very Helpful Review
I resisted buying a cellphone until the day the AAA sent the wrecker to the wrong address, leaving me waiting in the dark for hours because they could not call me back to find me. Since I don't want to be available to everyone all the time, I decided to ...
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Overall Rating:Store Rating: 1.0
 

Great as long as you don't have any problems

by , Jan 31, 2008 Rated a Very Helpful Review
Shopping on line was easy, customer service is non-existent, overall after having 3 phones for 3 years as soon as the time runs out I'm switching to another service. My first experience with customer service has been so bad I won't stay with the company ...
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Overall Rating:Store Rating: 1.0
 

I could NEVER treat customers this way.

by , Nov 12, 2007 Rated a Helpful Review
TRAC FONE IS HORRIBLE!!! I have now made it my personal ambition to warn any innocent person in Walmart or any other store AGAINST buying this product!! I work 2 hours away from home and with my son just beginning Junior High, his dad and I thought ...
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Overall Rating:Store Rating: 5.0
 

Fast, efficient and cost effective for non-chatty users.

by , Nov 10, 2007 Rated a Very Helpful Review
We needed a cell phone for occasional and emergency use - not for chatting endlessly about nothing in particular. Although we have gotten along quite well for 5 decades without a portable telephonic appendage, my wife claims that having one available for ...
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Overall Rating:Store Rating: 1.0
 

Used it for 5 years, but recent experience with their call center was abominable.

by , Oct 28, 2007 Rated a Very Helpful Review
I was very happy with Tracfone service for the past 5 years, but recently they sent me a letter saying my old phone will no longer work and I had to upgrade to a new phone which they sent it to me for free. However, setting up the new phone was a huge ...
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Overall Rating:Store Rating: 3.0
 

Horrible customer service Turned into Great customer service!

by , Oct 17, 2007 Rated a Helpful Review
I have used Tracfone for a few years now but all of sudden out of the blue it turned into a nightmare of de-activated phones and impotent customer service. I have a prepaid one year service plan which was set to expire in March, 2008. In July of this ...
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Overall Rating:Store Rating: 1.0
 

Tracfone- Useless if you roam.

by , Sep 29, 2007 Rated a Helpful Review
Tracfone- Useless if you roam. My experience with the setup of the phone was fine. After purchasing from Target I charged up the phone, a Moto C139, and followed the instructions. All worked as expected. The phone activated, I added minutes on-line ...
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Showing 1-20 of 293 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Next