Two Small Men With Big Hearts Moving Company

Two Small Men With Big Hearts Moving Company

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  • Worst Customer Service

    Oct 19, 2012 by
    Rated a Very Helpful Review
    Pros: Nothing at all.
    Cons: Awful customer service and bad communication

    Summary: I agree with all of the reviews that say that they lure you with a low "quote" and then refuse to deliver your belongings and even threaten to charge storage and re-delivery fees if you don't pay. I've moved cross country before and was expecting the ... read more

  • WORST moving company ever!!

    Jun 13, 2012 by
    Rated a Very Helpful Review
    Pros: Are there any????
    Cons: See body as there are no pros to this company only cons

    Summary: I have used this company twice and god only knows the reason why.The first time I used this company was back in 2009 for a small load I needed to move when I moved into a new house....they tracked mud into the house....broke my piano......were ... read more

  • Stay away from this company

    Dec 1, 2010 by
    Rated a Helpful Review
    Pros: None
    Cons: poor bussiness practices.

    Summary: I hired this company to move me on Nov. 8 2010 from a care facilty in Sylvan Lake Alberta to Another care facilty in Red Deer Alberta, as I am disabled I do no have alot of furniture so my sister packed the boxes (wish the company had told me their ... read more

  • DON'T WASTE YOUR TIME WITH TWO SMALL MEN MOVERS!

    Jun 20, 2009 by
    Rated a Helpful Review
    Pros: There are none.
    Cons: No follow through; no phone calls returned; they don't care; rude salesman Toronto office

    Summary: I booked through the Winnipeg office to move under 1000 lbs of home furnishings from Toronto to Winnipeg.  I was given a great quote - about $600 less than the big name van lines.  I wanted to touch base with the Toronto office to arrange ... read more

  • A Great Move, Exceptional Service, From Two Small Men with Big Hearts Moving.

    Apr 18, 2008 by
    Rated a Very Helpful Review
    Pros: The Best in Customer Service.
    Cons: None

    Summary: A Great Move, Exceptional Service, From Two Small Men with Big Hearts Moving. In June of 2007, my company transferred me from Vancouver BC, to Toronto Ontario. I had several moving companies visit my 6000 square foot home. The salesman from Two Small ... read more

  • Do not use this company!

    Nov 3, 2007 by
    Rated a Very Helpful Review
    Pros: - none
    Cons: - late - refuse to return calls - terrible service - lied repeatedly

    Summary: In June, while planning a move to Toronto, I had an estimate done. The person doing the estimate was named Mario. After investigating other movers and seeing that Two Small Men was the cheapest (at an estimate of $980) I called to book an appointment ... read more

  • NEVER EVER DEAL WITH THESE GUYS

    Sep 8, 2007 by
    Rated a Very Helpful Review
    Pros: zero
    Cons: everything

    Summary: I gave Two small men with big hearts moving company a deposit of $1,000.00 for a move from Toronto Ontario to Victoria British Columbia in Oct 2006. The move was scheduled for June 30 2007. I called them on many occasions in April 2007 with questions ... read more

  • From Ft McMurray to Saskatoon/Regina SK!!

    Apr 16, 2007 by
    Rated a Helpful Review
    Pros: Negative
    Cons: Indeed, they are cons.

    Summary: I am now on day 15 waiting for my belongings to arrive. If you are reading this, and hired these yahoos to move you from Ft. McMurray or area to Saskatchewan between March 30th and today, april 16th, please contact me and tell me if you have received ... read more

  • Never use this company

    Nov 14, 2006 by
    Rated a Very Helpful Review
    Pros: NONE!!!!!!!!!!!!
    Cons: Never trust females alone with movers, Never on time, Nobody calls you back.

    Summary: This is the story of my move; ------------------------------ ------------------------------ -------------------- Attn: Two Small Men with Big Hearts Moving Company To Whom It May Concern: I am writing this letter ... read more

  • Unreliable, Unprofessional, Undeserving of Our Business!

    Oct 23, 2006 by
    Rated a Very Helpful Review
    Pros: None
    Cons: "Cons" are definitely who are running this business!

    Summary: At the end of July '06, I hired these guys to help me move from Toronto to Vancouver. Their window of arrival was 2 - 5, which they proceeded to show up at 7:30pm. Gladly loaded up the truck, and asked me to supply them with drinks or snacks to keep ... read more

  • Lies, Manipulation, Extortion and More Lies

    Oct 20, 2006 by
    Rated a Very Helpful Review
    Pros: Robots Would've Been More Efficient
    Cons: Everything You Can Imagine. Read the review.

    Summary: If this read by atleast one individual; well I hope it is taken to heart. No pun intended. In all seriousness, like many others who have used 2 Small Men With Big Hearts (2SM, TSM, plus other "name changes"), the copy and its people do not stand by the ... read more

  • Stay away

    Sep 22, 2006 by
    Rated a Helpful Review
    Pros: The actual movers who wrapped and moved everything into the truck were great.
    Cons: Pathetic company overall. I'm actually thinking of filing a lawsuit.

    Summary: This company, by far, is the worst company I have ever dealt with. Regardless of its niche, I have never had customer service representatives slam the phone on me after tossing me around different departments, as well as locations, because while I'm ... read more

  • I need some help

    Aug 12, 2006 by
    Rated a Very Helpful Review
    Pros: NONE...DO NOT CALL THEM...EVER!
    Cons: DAMAGE HOME,FURNITURE,THEN CHARGED EXTRA FOR IT!TOTAL ESTIMATE $4000..EXPERIENCE..PRICELESS

    Summary: RECENTLY... I had the unfortunate experience of dealing with the same thing as "Wombatguy", except I only moved 30 mins away. They charged me $200 more than they quoted. PLUS.... during my move they damaged my doors, walls, mirror, floors, table and ... read more

  • Avoid this company.

    Jan 25, 2006 by
    Rated a Very Helpful Review
    Pros: None.
    Cons: Incompetent criminals that use low estimates to lure you into booking with them.

    Summary: May 06, 2008 Update: jonnyfast is a Too Small Man - The comment to me from 'jonnyfast' just proves that the crooks running Too Small Men are not only liars, but vindictive goof-balls that go out ... read more

  • Express Customer Reviews

  • worst company ever

    Dec 22, 2013 by
    Rated Show
    Pros: there is nothing nice I can or will say about these ignorant jerks
    Cons: I would never use them or recommend to anyone

    Summary: they damaged , scratched  & chiped furnitue, charged over 3 times the quote! where late at both ends. they driver was a complete AH, smart ass they forgot things, did not want re assemble anything......HORRIBLE  HUMAN ... read more

  • Two Small Men Movers

    Jul 9, 2013 by
    Rated Show
    Pros: At the end of a long day and night, we were finally rid of them.
    Cons: Just about everything, especially the theft and damages.

    Summary: ABSOLUTELY horrible experience. They should be called Small Time Crooks. First of all, they outsource to other companies--United Van Lines they claimed in our case so where and who you will actually get is a crap shoot. They broke and damaged furniture ... read more

  • Worst moving company I have ever had the mispleasure to deal with

    Aug 31, 2012 by
    Rated Show
    Pros: None what so ever
    Cons: That I used them as a moving company.

    Summary: Never use this company.  They are criminals and dishonest.Not only did they rip us off with moving charges they stole and damaged some of our furniture.This was the worst moving experience I have ever had. I would not recommend Two Small ... read more

  • terrible and dishonest

    Dec 18, 2011 by
    Rated Show
    Pros: Can't think of anything good. I helped to unload my own goods.
    Cons: Overcharged me, would not pay for damaged goods - that was their fault.

    Summary: These people overcharged me and they damaged goods that they would not compensate me for. Very difficult to reach - would hang up on me, even though I  was polite and patient. The worst company I have ever dealt with. Should be called two big ... read more

  • Two Small Men with big hearts have no heart. Worst movers EVER

    Nov 5, 2011 by
    Rated Show
    Pros: Pro?   hahaha    NONE-NONE-none
    Only thing they are good at is taking (stealing) your money
    Cons: Cons...   too numerous to list here.

    Summary: What a disaster.  They talked me into extra insurance.  During the move (in Toronto) they damaged some antigue furniture.  I ended up fighting with them to repair it for about 4 months.  They would not answer my calls once they found ... read more

  • worst experience ever

    Oct 4, 2011 by
    Rated Show
    Pros: I cannot say anything positive about this company.
    Cons: They also way overcharged for my move....

    Summary: Do  not under any circumstances use this company....I hired them in April 2011 to move my belongings to Calgary Alberta...as with other comments they were extremely slow to move out my furniture to the storage unit, complaining the whole time, ... read more

  • Horrible,horrible horrible, thieves

    Sep 4, 2011 by
    Rated Show
    Pros: NONE, NADA! ZIP
    Cons: EVERYTHING UNPROFESSIONAL LIARS THIEVES

    Summary: Hired these crooks by mistake( actually was hired for me by another mover who could not do the job!!. Damaged a lot of stuff and then tried to blame me. Charged me more than what was quoted. Biggest thing is that I'm missing one tower speaker and XBox ... read more

  • Good people great experince

    Mar 14, 2011 by
    Rated Show
    Pros: Nice men with alot of experience.
    Cons: None.

    Summary: I moved within Winnipeg and had good good men with experince.I was very happy with the service.they sure made my move very ... read more

  • Winnipeg Office Delays Delivery For Over A Month

    Jan 28, 2011 by
    Rated Show
    Pros: low cost 
    Cons: WAITING FOR DELIVERY OVER  MONTH WPG COMPANY VERY DISREPECTFUL  HANG UP  OR REFUSE CALL  

    Summary: On Dec 28, 2010 movers from the WINNIPEG location picked up my daughters furniture and personal belongings. She was  informed by Wpg company rep that the delivery date would definately be within a 7 day period to her new residence in ... read more

  • zero stars-you were warned!

    May 30, 2010 by
    Rated Show
    Pros: nothing, price I guess, but certainly no value in it!
    Cons: Everything-damages, always late, no internal communication, horrible customer service....

    Summary: We moved from Winnipeg to Saskatoon with these guys. They promised same-day delivery. Never happened. We were to move Friday morning. They showed up late, damaged a screen door at the place we were moving out of, damaged virtually every piece of ... read more

  • Thanks for these reviews!

    Jul 15, 2009 by
    Rated Show
    Pros: ---
    Cons: ---

    Summary: We have recently had a few companies in to give us an estimate of moving costs, including "Two Small Men With Big Hearts... Winnipeg".  We were a bit surprised when the estimate came in 20% lower than other companies (or about $500).  ... read more

  • Two Small Men with Big Hearts - Toronto/Ontario

    Dec 29, 2008 by
    Rated Show
    Pros: Absolutely NONE
    Cons: These people haven't been arrested yet!!!!

    Summary: Beware of this company, the owners and the franchises uses fake or "stage" names. That's why you can never track them down. This is an outright fraudulent/con operation. Both Ontario's Ministry of Consumer and Relations and Movers/Trade Associations ... read more

  • I too got ripped off by this company

    Oct 20, 2008 by
    Rated Show
    Pros: They showed up on time, were curteous and did a great job
    Cons: Real difference between the written estimate and the actual price

    Summary: The worst thing this company does consistently is jack up the price from the estimate given prior to moving day. You get the written and signed estimate and then moving day comes and once the truck is loaded, the men hand you a bill that is usually $300 ... read more

  • Funny Guys!

    Oct 6, 2008 by
    Rated Show
    Pros: On time, fast, funny, polite, just all around good
    Cons: None

    Summary: I just want to start of by thanking James and Dion for everything. These two guys had my condo packed up and moved (we went from Richmond Hill to New Market) in no time. They were both funny and very polite, I will recommend these guys to ... read more

  • Late, charged double of estimate.

    Oct 1, 2008 by
    Rated Show
    Pros: - Everything was moved
    Cons: - quote and delay were not met and unjustified.

    Summary: unprofessional, unreliableBill was twice the estimate. Fixed amount on estimate were not charged as quoted. Argued amount as if trying to screw you big time with cheap unjustified arguments.Movers were 8 hours late resulting in 24 hr delay due to ... read more

  • Great Move!

    Sep 28, 2008 by
    Rated Show
    Pros: They showed up and moved all my furniture quickly!
    Cons: They were a little late but thats ok it was last minute.

    Summary: Two Small Men With Big Hearts Moving saved the day. I had originally hired Philips Moving, but on the day of my move they never showed! I just fliped though the yellow pages ans saw the add for Two Small Men. I gave them a call and they said they could ... read more

  • The worst movers I've ever had!!!!!!!!

    Jul 12, 2008 by
    Rated Show
    Pros: None.
    Cons: Their customer service was the worst I've ever experienced!

    Summary: Two Small Men damaged the residence we were leaving, literally ripping the railing from the front porch. Numerous items that had been professionally packed were broken. Wooden furniture was marred and scratched. When contacted the owner/manager ... read more

  • POOR experience from the get-go

    Jun 3, 2008 by
    Rated Show
    Pros: none
    Cons: Broken promises, no punctuality, not part of the BBB

    Summary: I don't know how this company still survives. Promises of in-house estimates have been broken 3 times! Wow! Even if they did it for free, I cannot even trust them with my underwear! They will grossly underquote you to reel you in, but don't be ... read more

  • I love Two Small Men With Big Hearts Moving

    Apr 19, 2008 by
    Rated Show
    Pros: Great Staff,and service.
    Cons: None

    Summary: I really like the professional friendly service I receive from Two Small Men with Big Hearts Moving. Our Company specializes in relocating seniors, and we have used this company for over 100 moves without ... read more

  • Biggest fraud artists in the business

    Dec 10, 2007 by
    Rated Show
    Pros: Nothing to print
    Cons: Will never return phone calls or letters

    Summary: Never, ever use the Toronto office. Gave us a good price but would not unload until we paid an extra 30% premium saying it was a heavier load than estimated and showed us weigh bills that were not correct. Some of the furniture was badly damaged, ... read more

  • Worst Customer Service EVER!

    Dec 2, 2007 by
    Rated Show
    Pros: Not one thing was good about this company.
    Cons: The whole experience was just awful.

    Summary: Stay away from this company! The movers were rude, damaged my property, insisted on being paid cash when I had already arranged to pay by credit card. Made off colour remarks to the women that were helping us move. When I called about a damage claim I ... read more

  • Stay Away from this Company

    Oct 13, 2007 by
    Rated Show
    Pros: Nothing
    Cons: See review

    Summary: They charged more than their estimation,They are late in delivery, very impolite customer services,They lost my silk/wool rug(Their insurance pays only $150) ... read more

  • A Big Company with No Heart

    Sep 6, 2007 by
    Rated Show
    Pros: They will take your stuff
    Cons: You may not see it again

    Summary: They advertise "Peace of Mind Moving"...I am not sure who they are talking about, but it certainly is not with Two Small Men with Big Hearts! If you want to see your belongings again, expect to have phone calls returned or have anyone across this whole ... read more

  • ABANDONED SENIOR!!! TWO SMALL MEN WITH BIG HEARTS MOVING CO.

    Jul 20, 2007 by
    Rated Show
    Pros: ABSOLUTELY NONE!!!!!!
    Cons: (NOT EXPERIENCED MOVERS) DAMAGE, LEFT SENIOR STRANDED FOR 5 DAYS!

    Summary: You're a sucker if you hire this company, they abandoned a senior on moving day, she didn't find another mover until July 5th. They did substantial damage to the belongings of a second family, took double the time they should have, broke and damaged ... read more

  • Taken Advantage of

    Jul 3, 2007 by
    Rated Show
    Pros: None
    Cons: No Service

    Summary: I wish I had checked this site before booking my Shipment. It has been over three weeks on my move from Toronto to Vancouver. I never get a straight answer. Was told rudely that the contract states 7 to 14 business days and when I brought it up that ... read more

  • Terrible never return calls or funds.

    Jun 5, 2007 by
    Rated Show
    Pros: Can talk a lot. Lies.
    Cons: Late packing, no refund, no claims, insurance is null, late delivery. Office lies.

    Summary: Never use this company. We moved in December and have been trying for six months to make a claim. We are passed to different machines and calls are never returned. The move: Late 2 weeks Delivered: Christmas Day No assistance in unloading truck. ... read more

  • NEVER USE TWO SMALL MEN WITH BIG HEARTS

    Apr 11, 2007 by
    Rated Show
    Pros: ABSOLUTELY NOTHING
    Cons: EVERYTHING, JUST NAME IT

    Summary: NEVER, NEVER, NEVER, EVER USE TWO SMALL MEN WITH BIG HEARTS MOVING COMPANY ! They were very late. They forgot to bring boxes and packing material that was promised, as a result many items were severely scratched & broken in which they finally (4 months ... read more

  • Very Good Service

    Oct 25, 2006 by
    Rated Show
    Pros: careful handling quick delivery (2 days sooner than their initial estimate)
    Cons: packer arrived a day later than initially promised

    Summary: The Winnipeg (Manitoba) office gave very good service on our recent move (from Manitoba to BC). Their price was considerably lower than the quotes provided by their competitors. Packing was excellent, as was loading and unloading; after 10 days, we are ... read more

  • My worst nightmare!

    Aug 29, 2006 by
    Rated Show
    Pros: None! There is NOTHING good about this company!
    Cons: Too many to count!

    Summary: Long story short, we used this firm as my fiancee has 4 bulging discs and we weren't able to move ourselves. The movers confirmed our booking, but failed to show. Nor have they returned any of my attempts at contact after the ... read more

  • Crooks! Avoid!! The worst customer service yet!!!

    Aug 29, 2006 by
    Rated Show
    Pros: None!
    Cons: Read above. Customer service= "0"

    Summary: Daughter and grandson(2yrs old) with Cerebral Palsy moving to Alberta. This Ontario company for long distance moves is A SHAM! They talk nice UNTIL YOU PAY! Then once the 30%$ is paid, they fall flat on their face with "NO CUSTOMER SERVICE WHATEVER"! ... read more

  • Avoid these people like the plague

    Apr 28, 2006 by
    Rated Show
    Pros: They sure were happy to come get my stuff.
    Cons: Late, dishonest, didn't return phone calls.

    Summary: I hired these clowns to move my stuff from Winnipeg to Vancouver. They were 25 DAYS LATE. They lied to me about where my stuff was. They forgot to ship my mountain bike. They broke some of my furniture The furniture which wasn't broken ... read more

Showing 1-45 of 45 reviews


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