ULTA.com

This has got to be "THE WORST" place to shop/place an order/do business with, ever!I placed an order of almost $70.00 in skin care products. I thought I got a great deal because I got a $10.00 off coupon...WRONG!  Each product I ordered 2 days ...

BEWARE: DO NOT ORDER FROM ULTA.COM!  While the deals might seem great, there is a good chance you will get screwed.  Here is my experience:- Placed an order on 11/30.  Large make up kit, 2 bottles of OPI (buy one get one half off), a ...

Ulta is thoroughly ridiculous. I placed an order for some holiday gifts, and my order contained of 11 items, used a coupon for $3.50 off my order and everything came to a total of $14.40. The website initially wouldn't accept my order, which is when I ...

I placed a $68+ order from Ulta, but I got an error message saying the order could not be committed.  I went back out and re-entered everything and still got the same message.  I went over each number of my card and re-did the whole thing ...

I ordered a gift card online for my niece and received an envelope in the mail yesterday with the receipt but no card.  I called customer service (that's what they call it, anyway) and the young girl on the other end said she didn't know how to ...

Copied below is a section of a letter I sent to the CEO of the company that makes c. Booth bath products (after I received no response from ULTA.com)."Because I have had problems in finding a replacement bottle of your Pomegranate Body Wash (which is ...

Ulta.com is horrible. Started off by their website not working with the gift card I had. I had to call them, wait for over 25 minutes for a customer service rep (which appears to be their norm). Their customer service rep said the website always has ...

I purchased an item on Ulta and was supposed to receive a free eye shadow with my purchase. I didn't know you had to select your free gift in the cart. So I figured the company would work with me and have it sent since I did purchase a qualifying item ...

I placed a holiday order on 12/17/07. It arrived in plenty of time for Christmas. I loved the fact that I could choose from lots of free promotions (I choose the FREE robe.) The new Ulta.com is leaps better than their old site. Now they have many ...

I am struggling with Ulta.com. I placed a holiday order on 11/18/07. It got hung up somehow. My credit card company says it is "approved and pending." They said that they were waiting for some type of receipt from Ulta.com to post my order. I have ...

I am always lured by Ulta.com's promotions and gifts with purchase. I made a recent purchase due to a great gift with purchase offer and was just as pleased with the service as always. I thought I would spread the word about the site to others. ...

Horrible shopping experience! I received an email for 20% off. What better lure for a first time shopping experience for beauty items (& free shipping if purchase was over $65.00) with a web site I had never ordered from before (& I certainly never will ...

I shop often at the b&m ulta because there is one right by my house, but I have also, a few times, bought off of their online store. I have to say that of the two, I definitely prefer the real-life store. There is a large selection on the website, but ...

Having only stepped foot into one brick and mortar ULTA store in my entire life (yeah, I realize how pathetic that is!), I've not had much reason to seek out their website even though it's no secret that I'm an avid Beauty product shopper. For ...

ULTA has a lot to learn about customer service and order fulfillment. They really dropped the ball on my order. I placed a holiday gift order and was excited by the free shipping. I received an e-mail confirmation of my order which clearly showed the ...