ULTA.com

I am always lured by Ulta.com's promotions and gifts with purchase. I made a recent purchase due to a great gift with purchase offer and was just as pleased with the service as always. I thought I would spread the word about the site to others. ...

Having only stepped foot into one brick and mortar ULTA store in my entire life (yeah, I realize how pathetic that is!), I've not had much reason to seek out their website even though it's no secret that I'm an avid Beauty product shopper. For ...

The little sample showed up, believe it or not, with the Sunday newspaper. I wish I'd gone around th ...

If you are looking for an online merchant that offers a large assortment of cosmetics, hair care, skin care, bath & body, fragrance and various other personal items, I strongly recommend browsing ULTA.com. This merchant recently saved me 50% off ...

Ulta.com is horrible. Started off by their website not working with the gift card I had. I had to call them, wait for over 25 minutes for a customer service rep (which appears to be their norm). Their customer service rep said the website always has ...

I shop often at the b&m ulta because there is one right by my house, but I have also, a few times, bought off of their online store. I have to say that of the two, I definitely prefer the real-life store. There is a large selection on the website, but ...

ULTA has a lot to learn about customer service and order fulfillment. They really dropped the ball on my order. I placed a holiday gift order and was excited by the free shipping. I received an e-mail confirmation of my order which clearly showed the ...

Copied below is a section of a letter I sent to the CEO of the company that makes c. Booth bath products (after I received no response from ULTA.com)."Because I have had problems in finding a replacement bottle of your Pomegranate Body Wash (which is ...

Horrible shopping experience! I received an email for 20% off. What better lure for a first time shopping experience for beauty items (& free shipping if purchase was over $65.00) with a web site I had never ordered from before (& I certainly never will ...

I purchased an item on Ulta and was supposed to receive a free eye shadow with my purchase. I didn't know you had to select your free gift in the cart. So I figured the company would work with me and have it sent since I did purchase a qualifying item ...

I am struggling with Ulta.com. I placed a holiday order on 11/18/07. It got hung up somehow. My credit card company says it is "approved and pending." They said that they were waiting for some type of receipt from Ulta.com to post my order. I have ...

I placed a holiday order on 12/17/07. It arrived in plenty of time for Christmas. I loved the fact that I could choose from lots of free promotions (I choose the FREE robe.) The new Ulta.com is leaps better than their old site. Now they have many ...

Horrible experience. My order was placed several weeks ago, as a Christmas gift, and still has not shipped. Ulta has failed to respond to either my phone calls (I never got through after being on hold for 20 minutes, but I left a message) or emails. I don't know if the items are out of stock or they just have very slow order fulfillment. I will never shop at Ulta again. This is the kind of experience you'd expect when buying from shady, unknown websites ... not large clicks-and-mortar retailers.

UPDATE: I was finally able to talk to a live person today (after a 30 minute wait), who informed me that my order was canceled because it was out of stock. I asked why I wasn't notified. The response, "I don't know." I asked why my order still shows a status of "processing." Response, "That's what it shows when it's canceled." What??? And, why do they accept orders for product that is out of stock? Response, you guessed it, "I don't know."

Delivery speed is incredible to the West Coast. Their warehouse must be out here; all of my orders have arrived incredibly fast. If I want great samples I order from Sephora, if I want my stuff right away I order from Ulta. If I lived out East I'd probably order from Sephora. Anyway, great service. Accurate orders. Overall very satisfied. I only wish there was a way to enter my customer number so I'd get credit for my spending. ULTA.com also has brands the local ULTA doesn't supply. The search engine is horrible, you have to browse for everything, otherwise I'd give this five stars instead of four.

Ulta has the WORST customer service of any store I have ever been to. Their workers are (in general) snotty and RUDE.  I will never give them my service again.