ULTA.com

This has got to be "THE WORST" place to shop/place an order/do business with, ever!I placed an order of almost $70.00 in skin care products. I thought I got a great deal because I got a $10.00 off coupon...WRONG!  Each product I ordered 2 days ...

BEWARE: DO NOT ORDER FROM ULTA.COM!  While the deals might seem great, there is a good chance you will get screwed.  Here is my experience:- Placed an order on 11/30.  Large make up kit, 2 bottles of OPI (buy one get one half off), a ...

Ulta is thoroughly ridiculous. I placed an order for some holiday gifts, and my order contained of 11 items, used a coupon for $3.50 off my order and everything came to a total of $14.40. The website initially wouldn't accept my order, which is when I ...

I placed a $68+ order from Ulta, but I got an error message saying the order could not be committed.  I went back out and re-entered everything and still got the same message.  I went over each number of my card and re-did the whole thing ...

I ordered a gift card online for my niece and received an envelope in the mail yesterday with the receipt but no card.  I called customer service (that's what they call it, anyway) and the young girl on the other end said she didn't know how to ...

Copied below is a section of a letter I sent to the CEO of the company that makes c. Booth bath products (after I received no response from ULTA.com)."Because I have had problems in finding a replacement bottle of your Pomegranate Body Wash (which is ...

Ulta.com is horrible. Started off by their website not working with the gift card I had. I had to call them, wait for over 25 minutes for a customer service rep (which appears to be their norm). Their customer service rep said the website always has ...

I purchased an item on Ulta and was supposed to receive a free eye shadow with my purchase. I didn't know you had to select your free gift in the cart. So I figured the company would work with me and have it sent since I did purchase a qualifying item ...

I placed a holiday order on 12/17/07. It arrived in plenty of time for Christmas. I loved the fact that I could choose from lots of free promotions (I choose the FREE robe.) The new Ulta.com is leaps better than their old site. Now they have many ...

I am struggling with Ulta.com. I placed a holiday order on 11/18/07. It got hung up somehow. My credit card company says it is "approved and pending." They said that they were waiting for some type of receipt from Ulta.com to post my order. I have ...

I am always lured by Ulta.com's promotions and gifts with purchase. I made a recent purchase due to a great gift with purchase offer and was just as pleased with the service as always. I thought I would spread the word about the site to others. ...

Horrible shopping experience! I received an email for 20% off. What better lure for a first time shopping experience for beauty items (& free shipping if purchase was over $65.00) with a web site I had never ordered from before (& I certainly never will ...

I shop often at the b&m ulta because there is one right by my house, but I have also, a few times, bought off of their online store. I have to say that of the two, I definitely prefer the real-life store. There is a large selection on the website, but ...

Having only stepped foot into one brick and mortar ULTA store in my entire life (yeah, I realize how pathetic that is!), I've not had much reason to seek out their website even though it's no secret that I'm an avid Beauty product shopper. For ...

ULTA has a lot to learn about customer service and order fulfillment. They really dropped the ball on my order. I placed a holiday gift order and was excited by the free shipping. I received an e-mail confirmation of my order which clearly showed the ...

The little sample showed up, believe it or not, with the Sunday newspaper. I wish I'd gone around th ...

If you are looking for an online merchant that offers a large assortment of cosmetics, hair care, skin care, bath & body, fragrance and various other personal items, I strongly recommend browsing ULTA.com. This merchant recently saved me 50% off ...

Now that I've looked on this site I understand the incredibly bad customer service experience I had. I got a coupon on email for 20% off my entire order. I loaded up the cart, saw the discount (even added a few items to come to $50 for free shipping) and

Well, it looks like they play the same con game with many customers! You receive coupons, then you TRY and place an order,but none of you payment options are accepted. I was so frustrated that I finally used PayPAl and now I have a "hanging" unprocessed

My first order from Ulta--I ordered a few gifts for Christmas.  I picked out my "3 free samples."  The order came without them.  I have e-mailed them twice in the past month and they haven't bothered to even answer my e-mail. 

Customer service is the pits! After calling and emailing about an order they did not process and cancelled without informing me I received no reply. I won't be shopping here

Ulta.com had advertised a sale on Chi flat irons, so I ordered one.  The ad did NOT say "while supplies last." They confirmed my order that day by email.  Then nothing! After 10 days I sent an email through their website and did not receive a

They are adopting a very bad way of dealing with customers. I used to be able to order from them with no problem but this time they mess up big time and refuse to do anything about it. I ordered some items that I needed asap. They sent me an

Tried ordering items from the ULTA.COM website.  What a nightmare - charged 6 times!!!!!!! There is NO working phone number nor website help.  Bottom line - either shop the store or go else

Awful online customer service. Never order from them since they can not honor what they advertise. The manager's and customer service do not care about your business. They put up false information about yuo can get free shipping on an order of $25

Not a good experience at all! Placed an order online for an item that was sold out in my local Ulta store. The item never came so I tracked my package to find out that it never left IL due to wrong zip code. Ulta did not contact me to let me know there

Ordering product 4 stars,returning products 1 star, customer service 1 star as they are not helpful at all.  Product itself, Jessica Simpson bangs are great just did not have them in my color.  Sent my returns back on December 18th and it

I ordered merchandise from Ulta and it was damaged by UPS.  UPS returned the items to the company.  I never was notified of what happened and had to track the package to learn of the damage and the return.  I then contacted "Ulta customer

I tried ordering from Ulta and the order would not go through.  I called them as my email received no response. After waiting on hold for 10 minutes a woman curtly told me the billing address and the shipping address had to match.  I know for a

I love Ulta. Seriously. Shopping at the store is not the greatest because the one I go to is usually busy. But shopping online is awesome. I placed an order last night. Bought 2 items and got two of the same free! saved $35! And I got an email with a

Ulta has the WORST customer service of any store I have ever been to. Their workers are (in general) snotty and RUDE.  I will never give them my service

Tried four times to order a product online.  Kept getting an error message, something along the lines of 'Your order has a commitment error."   However, the site does NOT highlight the field where the error is, so you just have to search

Return policy posted in-store, online and on back of receipt clearly states Ulta accepts returns with receipt within 60 days if for any reason you are not completed satisfied with any product. I attempted to return a bottle of conditioner. I was told

Horrible experience. My order was placed several weeks ago, as a Christmas gift, and still has not shipped. Ulta has failed to respond to either my phone calls (I never got through after being on hold for 20 minutes, but I left a message) or emails. I

I received an Ulta ad in the mail featuring a number of freebies (with purchase). I planned out what I wanted to buy and which free gifts I would get. When I went to the store I found out that some of the promotions I wanted were already over with even

I have been VERY unhappy with the customer service at ULTA.com. They promised me a FREE gift with my purchase and it never arrived. My purchase came with a big black line through the item summary that included the free gift. When I finally e-mailed

My experience at Ulta Salon was my worst hair experience ever. I saw someone getting a haircut, and I thought the hair designer was doing a great job. So, I asked if she had any time to cut my hair. What an aweful mistake. I have the nightmare

This is a terrible site to navigate. I had the items I wanted that made it to the shopping list but as far as being able to move them to the cart, forget it. I don't know how they do any business. You can't contact them either unless your problem is one

Delivery speed is incredible to the West Coast. Their warehouse must be out here; all of my orders have arrived incredibly fast. If I want great samples I order from Sephora, if I want my stuff right away I order from Ulta. If I lived out East I'd