Unica Home Online Store

I was extremely satisfied with the personalized customer service Unica Home On-line offered. I needed a gift sent 3 day shipping. Unica Homes has to manually calculate any shipping that isn't standard. They call you to confirm that you agree to pay the ...

I am moved to write this review by my horrible experience with purchasing from http://www.yelp.com/ redir?url=http%3A%2F%2FUnicaho me.com. On January 12th, 2009 I ordered a fancy expensive coffee grinder that had been listed on the Unicahome webs...

BEWARE OF THIS FRAUDULENT COMPANY! Please call the Better Business Bureau (Las Vegas office where Unica Home is based) at 702.320.4500 and they will independently give you the background on the numerous complaints against deceptive practice from this ...

Fantastic online store! I have been a consistent customer of unicahome.com for over 4 years. I have NEVER had a single incident. In fact they have ordered many items for me directly from Italy when no other US dealer/distributor would. Their ...

Our experience was very similar to the negative stories others are telling. We registered for our wedding with Unica Home and had no problems; even back ordered items arrived within six weeks. After giving the store substantial business, we ordered a ...

Terrible. Horrible. Sub-zero service. DO NOT SHOP HERE. I've never seen service that bad - don't let the cool merchandise fool you! I'm a design professional and I shop pretty regularly online. In 2007 my boyfriend ordered a suitcase for me before ...

This store has great merchandise, but they are pretty durn disorganised about what will arrive when. Even though they have certain merchandise marked for quick delivery DO NOT believe it, especially when it comes to furniture. And though you can ...

Delivery Speed : Incredible design comes to those who wait. Understanding that it could take a year for a delivery of the biggest contemporary & modern designers I was pleasantly surprised that Unica Home can cut that time IN HALF, or even has some items ...

Before I get to the problems, I want to say that I had four positive experiences with Unica Home orders. When I ordered items that were in stock, I received them in a reasonable amount of time. They were packed safely. The prices weren't overly high. The ...

The people at Unica appear to be both incompetent and pretty loose with the truth. I ordered a special order item in October of last year, with an estimate from Unica of 12-16 weeks. In February of 2007, got an e-mail saying that they had forgotten to ...

Given their breadth in contemporary design selection, I wanted very much to like Unica Home. Unfortunately, I'm never doing business with them again. CUSTOMER SERVICE: I ordered several sets of flatware through the website, with an estimated ...

STAY AWAY FROM THIS COMPANY !!! I became wary of this company when confirmation of my online order, shipping, etc. never arrived. I make alot of purchases online and knew a problem was brewing. I phoned the Company directly to follow-up on my ...

I came across this store on "Daily Candy." I cannot stop looking at the site. The items are great and there are lots of very unusual things. I came upon this site yesterday and have already purchased 3 items. And, made a mental list of things I would ...

I love modern design but find that the prices for unique designs are very high (unless you get lucky at Target). I found Unicahome while doing a search on the Internet for a stool designed by Philippe Stark. I had seen the stool from $75 to $99 in ...

Great selection, availability and good prices for new, hard-to-find pieces. FedEx was rough on the shipment and damaged the chair, but Danielle at Unica responded promptly and courteously offering and immediate replacement. Fantastic service and gracious

Danielle was a superbe shopper's assistant on the phone.   She is courteous, kind, and patient with the customer, answering all questions in a manner that suggests she is not rushing you off the phone - even though she answered the call 11 minutes

Overall, satisfactory shopping and ordering experience. I did note that the Paypal payment process could be slightly more immediate and detailed, as I was notified of my order immediately, but did not receive Paypal pay process till 12 hours later due to

Terrific experience, with a large ($1600) purchase! Delivered two weeks faster than promised, and the staff was in email contact with me to let me know the status. This was important bc we were counting on our new table arriving before a big event, and

This is to praise Daniell in your returns department.  I had a problem with the first purchase of a Sapper chord-whistling kettle, called her and she walked me through how to get the faulty kettle back so she could return me a proper operating

I placed several orders with them in 2008 without a problem and then placed a special order at the end of 2008 that required giving them a 50% deposit.  The item was not delivered within the promised time frame and when that period of time had

I am hooked on the products I found at unicahome.com. From furniture, to lighting, to the coolest accessories I have seen in a while. Saw the coolest clock called dada (ordered it and it showed up in like a week!) and some nice placemats for the table-

Terrible customer service and support. Our order never showed up, after 3 months of waiting. After various emails to customer service, we never received any update on our order. We had to cancel the order since they did not provide us with any estimated

I ordered an Alessi watch as a holiday gift.  A few days after my order, I received an email saying that the product is backordered and they cannot guarantee arrival by christmas.  I wrote back saying please cancel my order and I ordered the

Impossible to stay away from their website, great customer service and deliveries were on time. I can't wait to get the Peacock

ordered a coat rack, and various wall decals and hanging mobiles for my daughter's room;  was told that everything was in stock and my credit card was charged - i requested express shipping;  2 weeks later, i had nothing.  my emails were

My recent experience at Unicahome was great. I was in town for a trade show and needed some things to accessorize my booth.  I came on a Saturday for a show that started on Monday.  I was greeted promptly and offered water, fruit, and

This place rocks.  Lots of selection.  yes, some of my product was backordered but Karri was really nice explaining things.  The rest of the order arrived as expected.  Will shop

My package, for an order of an outdoor thermometer that was listed as in stock, arrived within a reasonable timeframe.  Unfortunately, that package did not contain the item I ordered, but an entirely different model than the one pictured on their

I ordered an item on sale from Unica Home and it was defective.  It took 3 months for an adequate replacement to become available.  Unica Home then tells me that I have to pay full price for the replacement product!  Though polite, their

I ordered an item from this store for international delivery. The site acknowledged my order and advised shipping would be quoted. I waited a week for a quote but nothing was received. I e-mailed the site asking for the present position and received a

My order took 4 weeks to arrive. They clearly have nothing in stock, and simply purchase the items themselves when a purchase has been made on their site. That is no way to run a business. These days of e-commerce are about customer satisfaction, not the

Awful company who lies and misleads. Please do not buy anything here as I would not wish the horrible experience on anyone. They told me to expect my order in 6-8 weeks and only did it all arrive almost 4 months later. Also, after a couple of months I

The customer service that I experienced was exceptional. They are one of the only places that I can call and get a live person to answer the phone everytime. No automated service or computer voice makes me press this number and that to get to a real

I just received a pair of lamps from Unica. And I cannot say enough good things about them. My order shipped promptly. I was a bit worried about how well they would arrive being I live in New York and Unica is in Las Vegas but the lamps were

I have ordered numerous pieces and products from Unica Home and they have been fantastic to do business with. Very knowledgeable staff and unreal product selections. For design geeks like my wife and I - it is our favorite "design" web site.

DISHONEST, RUDE, STAY AWAY. When completing an order for an item online that at all other pages of their website was indicated for free delivery, I noted a shipping charge was included. Called,confirmed this 'inconsistency' and was assured that I was

Very bad company that I would encourage anyone, even an enemy, to stay far far away from. They bill you for 50% of any special order and then blow by the estimated (see that's key, they say estimated) arrival time of 4 - 6 weeks and treat you like the

Horrible experience - they never acknowledged the order, and after many inquiries, I was told "I was out of the country and will look into it" - after 3 weeks and no response to 2 more emails, I canceled the

Poor service. It has been well over 5 weeks (for a product that said 1-3 week shipping time) and no product, just delays. Level of service is subpar (lack of replies to e-mail, will not return phonecalls, etc). Avoid!

This was one of the most awful shopping experiences I have dealt with in my life. Once this company has you order on line, no one answers the phones, when they finally do pick up you are transferred to any extension just to get you off the phone. When

Unica has terrible customer service all i wanted was some sort of tracking number so I could coordinate the delivery in my building..I emailed them 3 times and called twice and the only response I got was one email back saying "they would look into

I am writing to confirm what others have said about Unica Home- that the company is dishonest, their customer service is horrendous and, insult to injury, their items are easily available through other websites. I wish I had done my research before

I had a very good experience with Unica. I had read these reviews and was wary, but you must realize that when you're ordering unique Italian goods, that doesn't happen overnight.

I have placed three orders from Unicahome. The first arrived within ~2 weeks, but aside from the sluggish shipment there were no issues. I got confirmation of my second order, and waited. And waited. At the three week mark I contacted Unicahome

Unicahome represents the worst and most horrible people on Earth, Hugh and Bonnie Fogel. They only care about themselves and they make their employees lie to the customers about delivery times and shipping costs. They will wait until you order

Really, really bad customer service. I was told my items shipped on a Friday, and called Monday to get tracking info. Was given a number with no results. The owner - Bonnie - gave me some runaround about how the order was picked up and fedex must not

I have had a couple of positive experiences with Unica but on major negative experience yet to be resolved. I have been waiting 162 days for an item with an estimated delivery term of 12-16 weeks. This is retarded. I have been told since the first week

I do not recommend shopping with Unica Home. They are very unaccommodating and unpleasant. Extremely slow shipping. I recommend 125 West instead for Sambonet Contour.

This is the worst website to order online and their customer service is non-responsive and worthless... Once I placed my order I received an automated email but there was no follow-up on the status of the order... I attempted to contact the customer

Terrible. Delivery of Bensen bookshelf was over one month late. We were promised "white glove delivery," and then later told that there was no such service. The employee who sold us the bookshelf has been since fired for lying to several customers, and

This company has AWFUL customer service! Horrible communication, or should I say absolutely no communication. I've tried repeatedly to get delivery info. After 12 weeks I was told my item shipped, but no one can tell me how or when. Caleb, one of the

We also had a miserable experience with Unica registry. We registered for a variety of tableware, including a set of expensive napkins. 3 months pass with no delivery -- we repeatedly tried to the order at this point but one of the owners, Bonnie,

I have had nothing but the most responsive and helpful service from this online store. We have our wedding registry here, and the owner, Bonnie, as well as the returns dept, and the orders department have been unfailingly prompt in returning calls and

I have had an awful experience with Unicahome order. I ordered an item and after 15 weeks I am still waiting for the item to be delivered. I have been complaining several times and the only answer is "we do not feel responsible for delays" and "it will

My wife and I registered at Unicahome. Unfortunately, as we discovered, they are unable to provide the level of service necessary to support their products. 2 product were damaged as a result of heat. It turns out that the owners of Unica have been

I had a horrible shopping experience with this site -- during the holidays, which is when you want transactions to go as smoothly as possible! Here's the abbreviated story: 1) They charged me for a product they did not have available. 2) They never