Unica Home Online Store

I have ordered numerous pieces and products from Unica Home and they have been fantastic to do business with. Very knowledgeable staff and unreal product selections. For design geeks like my wife and I - it is our favorite "design" web site.

I just received a pair of lamps from Unica. And I cannot say enough good things about them. My order shipped promptly. I was a bit worried about how well they would arrive being I live in New York and Unica is in Las Vegas but the lamps were professionally packed and arrived in perfect condition. I had done a little searching on the internet and their prices seemed very reasonable. I was very surprised at the size and depth of their selection. I cannot wait to do more business with them in the future. Sexy Beast

I have placed three orders from Unicahome.

The first arrived within ~2 weeks, but aside from the sluggish shipment there were no issues.

I got confirmation of my second order, and waited. And waited. At the three week mark I contacted Unicahome myself and was told that the item was on backorder. It does not appear that they would have told me this had I not contacted them on my own.

For my third order, I requested four items. I received confirmation of my order, but one week later was advised that three out of the four were on backorder (despite all having been listed on the website as shipping within 1-2 weeks). The email I got was trite in indicating that some of my items were on back order ("some"? try 3/4!).

The website is nice, the products displayed are good, but this is not the place to get them! Considering that more competitive prices can often be found elsewhere, I will not shop on this site again and will not recommend it to my friends.

Very bad company that I would encourage anyone, even an enemy, to stay far far away from. They bill you for 50% of any special order and then blow by the estimated (see that's key, they say estimated) arrival time of 4 - 6 weeks and treat you like the jerk for wondering when you are going to get the item you paid for. I am sure they will be out of business in the not so distant future. It is IMPORTANT that every time you see a blog mention an item is available from Unica Home that you post in the comments alerting prospective buyers that you will only receive headaches and legal problems, not the item, if you purchase from this company.

I ordered an item on sale from Unica Home and it was defective.  It took 3 months for an adequate replacement to become available.  Unica Home then tells me that I have to pay full price for the replacement product!  Though polite, their customer service reps are ineffective and may not return calls.
Please avoid shopping online from this merchant, it will save you a headache!
The one "plus" I will offer is their shipping department, as items are well-packed and labeled.

Awful company who lies and misleads. Please do not buy anything here as I would not wish the horrible experience on anyone. They told me to expect my order in 6-8 weeks and only did it all arrive almost 4 months later. Also, after a couple of months I called trying to cancel (after all, other places had whatever I ordered in stock for immediately delivery) and they refused. Also, on a separate occasion, I returned something for credit and when the returns manager would not give me a credit (and also she would never call me back like she said presumably because she was trying to dodge the situation), it ultimately was my obligation to produce the UPS tracking number to prove they signed for it.

I have had an awful experience with Unicahome order. I ordered an item and after 15 weeks I am still waiting for the item to be delivered. I have been complaining several times and the only answer is "we do not feel responsible for delays" and "it will be ready in two weeks". No apologies or solutions. At some moment I was asked to cancel the order if I was not happy but obviously they will not return my money. AWFUL EXPERIENCE!!!!

Really, really bad customer service.

I was told my items shipped on a Friday, and called Monday to get tracking info. Was given a number with no results. The owner - Bonnie - gave me some runaround about how the order was picked up and fedex must not have scanned it. And was very rude.

There are a million other places online to buy everything they sell. There's no reason to buy it from them and get bad service and to get lied to.

Horrible experience - they never acknowledged the order, and after many inquiries, I was told "I was out of the country and will look into it" - after 3 weeks and no response to 2 more emails, I canceled the order.

I have had a couple of positive experiences with Unica but on major negative experience yet to be resolved. I have been waiting 162 days for an item with an estimated delivery term of 12-16 weeks. This is retarded. I have been told since the first week of December that the items were loaded on a freight ship and that I should have my items in 3-4 weeks. I have since been told that again and again. It is very hard to communicate with customer service. Your best bet is to go ahead and call during business hours since e-mails often are ignored. No one seems to have any answers and simply put I'll get my items when they get here. OK.

Update-today is day 171 and counting

This company has AWFUL customer service! Horrible communication, or should I say absolutely no communication.
I've tried repeatedly to get delivery info.
After 12 weeks I was told my item shipped, but no one can tell me how or when.
Caleb, one of the 'account reps' is the worst customer service rep I've seen in a long while.
I've seen this before (Full Upright Position). Company operating on a shoestring, robbing Peter to pay Paul, and probably not paying their suppliers or shippers.
Eventually the music stops, and the customer gets left holding the bag.
Don't say I didn't warn you.

I have had nothing but the most responsive and helpful service from this online store. We have our wedding registry here, and the owner, Bonnie, as well as the returns dept, and the orders department have been unfailingly prompt in returning calls and emails. I had a problem with one order, which was due to an error on my part, but Unica helped me return the wrong items and replace them with the correct ones. Their registry service is the best of all the ones I've used--they send an email notice when something is purchased off the registry, and they also generate a shipping notice with a tracking number when it is shipped. None of the other merchants, including Crate and Barrel, Bloomingdales, Wedding Channel, etc. offer that service. They also have the best merchandise!

My recent experience at Unicahome was great. I was in town for a trade show and needed some things to accessorize my booth.  I came on a Saturday for a show that started on Monday.  I was greeted promptly and offered water, fruit, and cheese when I walked in.  I was looking for some things I saw on the website, but that were not in the showroom.  They had everything that I wanted in their warehouse, except 1 item, which was at their other warehouse.  One of the owners was there by herself, with none of their warehouse help, but she offered to drop it off at the trade show on Monday.  She did, and I am a fan forever.  Seldom do you see service like that anymore!

Terrible. Delivery of Bensen bookshelf was over one month late. We were promised "white glove delivery," and then later told that there was no such service. The employee who sold us the bookshelf has been since fired for lying to several customers, and we were told that the delivery was delayed in customs. Frankly--not my problem for a $2000 bookshelf!

The delivery company they did use "American Relocation and Logistics" was about as accommodating as the telephone company. They assign a 4 hour window to you the day before delivery. We requested delivery in the afternoon, were told it would cost Unica $75 extra, and that Unica denied the charge and request. Our window was 11 am to 3pm--the delivery finally arrived at 4:30pm over an hour late.

My package, for an order of an outdoor thermometer that was listed as in stock, arrived within a reasonable timeframe.  Unfortunately, that package did not contain the item I ordered, but an entirely different model than the one pictured on their website (color, style, even temperature scale). 

I sent Unica the photo from their website, and a photo of my item, expecting a resolution to this obvious error.  Instead, I was ignored.  And ignored again.  Under their terms, I would have had to pay return shipping and a restocking fee, or accept something other than what I ordered.

Sadly, their website is a great collection of euro designed products, so it would be cool if a legitimate business was selling this stuff.  Unica is not that business.  Don't take the bait.