Unica Home Online Store

DISHONEST, RUDE, STAY AWAY. When completing an order for an item online that at all other pages of their website was indicated for free delivery, I noted a shipping charge was included. Called,confirmed this 'inconsistency' and was assured that I was correct, Then a RUDE person got on the line and told me, that's just the way it is. I canceled my order. If this is how they treat customers before a purchase,I can only imagine how they deal with post-purchase problems. In summary, I suggest you shop elsewhere, even if you pay a bit more.

Poor service. It has been well over 5 weeks (for a product that said 1-3 week shipping time) and no product, just delays. Level of service is subpar (lack of replies to e-mail, will not return phonecalls, etc). Avoid!

This was one of the most awful shopping experiences I have dealt with in my life. Once this company has you order on line, no one answers the phones, when they finally do pick up you are transferred to any extension just to get you off the phone. When you inquire as to where you order is because it's well past the shipping time for it to arrive no knows the what, where, when or how about your order. If you ask to speak to the owner who's names I'm told are Bonnie and Hugh Fogel, they will not return your call or pick up the phone. This only shows me the problems start at the top and continue down to ALL aspects of this mess of a company. Do yourself a favor and buy the same products with a another company!

Unica has terrible customer service all i wanted was some sort of tracking number so I could coordinate the delivery in my building..I emailed them 3 times and called twice and the only response I got was one email back saying "they would look into it"...I would definitely stay away.

Unicahome represents the worst and most horrible people on Earth, Hugh and Bonnie Fogel. They only care about themselves and they make their employees lie to the customers about delivery times and shipping costs. They will wait until you order something and then send you an e-mail telling you some ridiculous shipping price and how many weeks it will take. Hugh, the owner, will overcharge you with the shipping cost and your item WILL NOT be delivered on time unless it is very small and in stock and you get lucky. The owners openly say that customers can't get the merchandise anywhere else, so they have to order from Unicahome. Don't do it...you CAN find it elsewhere! I am ashamed to say I used to work for these monsters, but will make sure people know what devilish, nasty people they really are.

My order took 4 weeks to arrive. They clearly have nothing in stock, and simply purchase the items themselves when a purchase has been made on their site. That is no way to run a business. These days of e-commerce are about customer satisfaction, not the ability to find items which can be found widely because of the Web.

Their flat shipping rate of $8.50 for ground service is also ridiculous for smaller items.

I am writing to confirm what others have said about Unica Home- that the company is dishonest, their customer service is horrendous and, insult to injury, their items are easily available through other websites. I wish I had done my research before choosing this company.

It has been 13 weeks since I ordered a chair that was supposed to arrive in 10-12 weeks. The company is not responding to my calls or emails. I am currently in the process of tracking the order through Knoll, since Unica has been completely underhanded and refuses to give me an update on the status of my order. Please do not order with this company.

I had a very good experience with Unica. I had read these reviews and was wary, but you must realize that when you're ordering unique Italian goods, that doesn't happen overnight.

This place rocks.  Lots of selection.  yes, some of my product was backordered but Karri was really nice explaining things.  The rest of the order arrived as expected.  Will shop again.

We also had a miserable experience with Unica registry. We registered for a variety of tableware, including a set of expensive napkins. 3 months pass with no delivery -- we repeatedly tried to the order at this point but one of the owners, Bonnie, won't return emails or phone calls. They finally arrive 6 months after purchase.

We've tried to return them for store credit, but Bonnie refuses to return emails or phone calls. My mother, who purchased the gift, finally got in touch with the other founder, Hugh, who was extremely rude on the phone and hung up on her!

Among Hugh's fantastical claims was that no wedding registry accepts returns. I recommend finding a registry that does, and with people who are nice and responsive. What's the point of registering with a mom and pop store if they won't be customer-service-focused?

Impossible to stay away from their website, great customer service and deliveries were on time.
I can't wait to get the Peacock chair!!

ordered a coat rack, and various wall decals and hanging mobiles for my daughter's room;  was told that everything was in stock and my credit card was charged - i requested express shipping;  2 weeks later, i had nothing.  my emails were not returned;  telephone calls led nowhere except to a terrified agent who insisted the items were in route, but she could not provide any shipping confirmation/tracking codes;  when i asked for a refund, she balked.  one month went by and i disputed the charge with my credit card company;
unica home is run a group of unique morons:  i have never experienced anything close to this sort of poor customer service, and my home is furnished predominantly with modern furniture - take it from me, there are other sources that will gratefully sell you these items at less/competitive pricing and hold true to their dedication to the customer (for instance, DesignWithinReach!)...i will never shop with here again!

I had a horrible shopping experience with this site -- during the holidays, which is when you want transactions to go as smoothly as possible! Here's the abbreviated story: 1) They charged me for a product they did not have available. 2) They never bothered to tell me that this product was not in stock (I had to email them several times). 3) They denied having charged my account and, therefore, refused to issue a credit for the merchandise they couldn't deliver. 4) After they finally acknowledged that they had mistakenly charged my credit card (I sent multiple emails and provided further evidence), they promised to promptly issue a refund -- and this was not done. 5) I FINALLY got my money back after sending more follow-up emails to them.

Their ordering system obviously needs improvement, and their customer service was a joke (they were neither friendly nor prompt in their replies).

I ordered an item from this store for international delivery. The site acknowledged my order and advised shipping would be quoted. I waited a week for a quote but nothing was received. I e-mailed the site asking for the present position and received a brusque, no nonsense e-mail advising my card name did not match so my order was cancelled. I have used my card on countless international transactions with many reputable sites without any problem whatsoever. Unicahome assured me they would rush my order if I placed another one. I did so and e-mailed the new order number. Again, I received no response, despite sending three e-mails requesting an update. I have e-mailed to cancel my order and have sourced elsewhere and hope my Unicahome nightmare is at an end.

I do not recommend shopping with Unica Home. They are very unaccommodating and unpleasant.
Extremely slow shipping.
I recommend 125 West instead for Sambonet Contour.