Verizon FiOS Online Service

STAY AWAY FROM VERIZON AT ALL COSTS!!!!!!! After having Verizon service for less than 4 days I still have not received the help I have been promised to fix the lack of Fios service I am getting. I had Fios installed on the 17th the day before we moved ...

I am writing to share my terrifying experience with Verizon FIOS service! They possibly have the worst customer service I have ever experienced.  I'd like to think my service experience has been an exception, but, as of now I have ...

after reading on all bad reviews I would agree with them all.  I have only had verizon fIOS  for 2-1/2 months and have been on the phone at least 4 times with either a bill dispute or service.  All these times I had been on hold for no ...

We have been Fios customers for over 5-years now and I must say that their customer service is the worst I have ever seen and I work for a non-competitive fellow utility in Southern California so I know crappy service when I see it.Earlier this ...

When you don't "trust" someone or the company you are dealing with  - it's all over.  I just signed up for Fios bundle after comparing all competitor prices and services.  Less then two weeks after installation I received my bill - ...

Three calls later and 45 minutes, I was just told I needed to hold one more time in order to verify I was on MY account.  REALLY?  The customer DISservice department is just as horrible as everyone has beed describing. So, now ...

We have had FIOS since Jan this year. For 4 tv's a multi-room DVR, phone & 35/35 internet, add on Stars-Encore & Showtime brings upto 200.00 a month.First let me say this. We had Direct TV for 8 years prior to hook ...

I've had a real horrible experience with Verizon service and customer care center, its downright cheating and misrepresentation - BEWARE!!!!!!!!!!! These guys don't know what they are doing, each time you call the customer care center you get a ...

I am a new customer of Verizon FIOS internet service.  For the first month we had no problems. We were impressed by the reliability and the speed of the internet service.  THat is, until a snowstorm took down the FIOS lines that connect our ...

I completely agree that Fios is the worst at customer service.  I thought I would never say that after having Comcast.  I recently got in a battle which included the Better Business Bureau over a disconnect fee.  Fios became ...

Verizon is a TV / Internet / phone provider. I have been using this company for over 3 years and actually thinking about switching! Their phone customer service is not great, I had a few problems with them and never got resolved till I had to go to their ...

The product is good, except for the cheap routers, the customer service is crap. Nice installers, after that it goes to crap quick. If you call for anything you have to speak to this robot lady, and she will ask you all kinds of questions she never ...

The product is good, except for the cheap routers, the customer service is crap.  Nice installers, after that it goes to crap quick. If you call for anything you have to speak to this robot lady, and she will ask you all kinds of questions she ...

I would advise anyone thinking about switching from Comcast to Verizon in the Portland area to be ware! This has been by far the worst experience I’ve had switching to a new service provider. First, Nicholas, the door-to-door salesman sold me ...