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Verizon FiOS Online Service

Verizon FiOS Online Service

Overall service rating:  Store Rating: 2.0
Reviewed by 45 customers

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Showing 1-20 of 49 reviews Page 1 2 3   Next
Date Rating
Overall Rating:Store Rating: 2.0
 

Proceed with caution. Verizon's goal is to minimize customer support.

by , Dec 26, 2012
(Not Yet Rated)
While FIOS speeds are fast the heart of Verizon is still the old monopolistic phone company, and this shows up in how they deploy new technology and service their customers. My house is spread out and I don't get good wireless coverage in my office over ...
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Overall Rating:Store Rating: 4.0
 

Very happy with FIOS

by , Oct 3, 2012 Rated a Helpful Review
Have to admit to some scratchy fios tv service on the Video On Demand since we got it. Tonight, VOD not working at all. Called and was informed that they're having maintenance on VOD that was scheduled and had already taken a lot longer than expected ...
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Overall Rating:Store Rating: 3.0
 

Verizon installer left, reschedule took 45 minutes

by , Jul 12, 2012 Rated a Helpful Review
So I thought I was going to be able to write a nice review... we have two rental houses we are hooking up to Verizon....The first one went fine, after a brief argument with the installer about where the cables would run, and cleaning up the cables ...
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Overall Rating:Store Rating: 1.0
 

WHAT a HEADACHE

by , Jun 18, 2012 Rated a Helpful Review
Terrible, I called to cancel service and they started making me offers.  I called back a couple of times and got completely different offers for a new contract.  It really is just luck of the draw.  One guy says there is absolutely nothing ...
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Overall Rating:Store Rating: 1.0
 

TERRIBLE!!!!!!

by , May 21, 2012 Rated a Helpful Review
STAY AWAY FROM VERIZON AT ALL COSTS!!!!!!! After having Verizon service for less than 4 days I still have not received the help I have been promised to fix the lack of Fios service I am getting. I had Fios installed on the 17th the day before we moved ...
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Overall Rating:Store Rating: 1.0
 

Beware of FIOS customer service!

by , Apr 10, 2012 Rated a Very Helpful Review
I am writing to share my terrifying experience with Verizon FIOS service! They possibly have the worst customer service I have ever experienced.  I'd like to think my service experience has been an exception, but, as of now I have ...
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Overall Rating:Store Rating: 1.0
 

SERVICE IS HORRIBLE - CUSTOMER SERVICE HORRIBLE

by , Apr 1, 2012 Rated a Helpful Review
after reading on all bad reviews I would agree with them all.  I have only had verizon fIOS  for 2-1/2 months and have been on the phone at least 4 times with either a bill dispute or service.  All these times I had been on hold for no ...
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Overall Rating:Store Rating: 1.0
 

Verizon Fios the Worst in Customer Service

by , Mar 18, 2012 Rated a Very Helpful Review
We have been Fios customers for over 5-years now and I must say that their customer service is the worst I have ever seen and I work for a non-competitive fellow utility in Southern California so I know crappy service when I see it.Earlier this ...
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Overall Rating:Store Rating: 1.0
 

Left Hand Doesn't Know What Right Hand is Doing

by , Feb 27, 2012 Rated a Helpful Review
When you don't "trust" someone or the company you are dealing with  - it's all over.  I just signed up for Fios bundle after comparing all competitor prices and services.  Less then two weeks after installation I received my bill - ...
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Overall Rating:Store Rating: 1.0
 

Horrible, inexcusable, regrettable, and unforgetable.

by , Sep 9, 2011 Rated a Helpful Review
Three calls later and 45 minutes, I was just told I needed to hold one more time in order to verify I was on MY account.  REALLY?  The customer DISservice department is just as horrible as everyone has beed describing. So, now ...
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Overall Rating:Store Rating: 1.0
 

It sux

by , Jul 31, 2011 Rated a Helpful Review
We have had FIOS since Jan this year. For 4 tv's a multi-room DVR, phone & 35/35 internet, add on Stars-Encore & Showtime brings upto 200.00 a month.First let me say this. We had Direct TV for 8 years prior to hook ...
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Overall Rating:Store Rating: 2.0
 

Horrible experience - thinking of filing class action suit

by , Jan 5, 2011 Rated a Very Helpful Review
I've had a real horrible experience with Verizon service and customer care center, its downright cheating and misrepresentation - BEWARE!!!!!!!!!!! These guys don't know what they are doing, each time you call the customer care center you get a ...
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Overall Rating:Store Rating: 1.0
 

AVOID VERIZON FIOS AT ALL COSTS!!

by , Feb 22, 2010 Rated a Helpful Review
I am a new customer of Verizon FIOS internet service.  For the first month we had no problems. We were impressed by the reliability and the speed of the internet service.  THat is, until a snowstorm took down the FIOS lines that connect our ...
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Overall Rating:Store Rating: 1.0
 

Horrible

by , Nov 25, 2009
(Not Yet Rated)
I completely agree that Fios is the worst at customer service.  I thought I would never say that after having Comcast.  I recently got in a battle which included the Better Business Bureau over a disconnect fee.  Fios became ...
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Overall Rating:Store Rating: 1.0
 

Registration at verizon.com is the worst ever!

by , Nov 17, 2009 Rated a Helpful Review
Verizon is a TV / Internet / phone provider. I have been using this company for over 3 years and actually thinking about switching! Their phone customer service is not great, I had a few problems with them and never got resolved till I had to go to their ...
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Overall Rating:Store Rating: 4.0
 

Fast and Reliable Internet Service with Verizon FIOS

by , Aug 3, 2009 Rated a Very Helpful Review
I've had my share of Internet service providers from dial-up services back in the day to cable modems and finally now, via Verizon's FIOS Internet service. This Internet service allows you to connect your home directly to Verizon's fiber-optic network ...
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Overall Rating:Store Rating: 1.0
 

Feel the pain, FIOS!

by , Feb 19, 2009 Rated a Helpful Review
The product is good, except for the cheap routers, the customer service is crap. Nice installers, after that it goes to crap quick. If you call for anything you have to speak to this robot lady, and she will ask you all kinds of questions she never ...
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Overall Rating:Store Rating: 1.0
 

FIOS, if you live, you will enjoy it, somewhat.

by , Feb 19, 2009 Rated a Very Helpful Review
The product is good, except for the cheap routers, the customer service is crap.  Nice installers, after that it goes to crap quick. If you call for anything you have to speak to this robot lady, and she will ask you all kinds of questions she ...
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Overall Rating:Store Rating: 1.0
 

The worst service

by , Jan 30, 2009 Rated a Helpful Review
I would advise anyone thinking about switching from Comcast to Verizon in the Portland area to be ware! This has been by far the worst experience I’ve had switching to a new service provider. First, Nicholas, the door-to-door salesman sold me ...
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Overall Rating:Store Rating: 1.0
 

Incredibly DISHONEST Company with the WORST Customer Service I have ever experienced x 10

by , Jan 29, 2009 Rated a Very Helpful Review
I dont even know how to explain the absolute nightmare I have gone through over the past three months.  I have been a Verizon Fios customer since early 2006.  Back in October 2008, I was disconnected out of the blue with no warning or ...
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Showing 1-20 of 49 reviews Page 1 2 3 Next