VistaPrint Online Store - vistaprint.com

Affordable, relatively good quality products, if you have time to wait.  Their business cards, t-shirts, magnets, fliers are all pretty good...take advantage of the "FREE" items--you'll still have to pay for s/h.--But you'll have to wait like a month to get it.

I would NOT advise ordering from this company.

The shipping got messed up on my order (I registered--and paid for--rush shipping, but when I got my confirmation e-mail, it was listed as the regular ground delivery), which took 45 minutes on the phone to correct; I was billed incorrectly and, to top it all off, despite declining their offer to join some frequent users club, Vistaprint registered me and I started getting billed $15 a month--for what, I have no idea (benefits I never used?).

That took another 30 minutes to call and have removed from my credit card, at which time I complained about the customer service and was basically told they didn't care. There are many other, MUCH better companies doing this online--don't waste your time and money with Vistaprint.

I'd placed an order for my small company and purchased Business Cards plus Small and Large Magnets.

I must say that I was hugely disappointed with my order. The business cards were not glossy as I'd requested and to be honest, I didn't expect them to be as flimsy as they were.

As for the magnets, Well, the large one's were very cheap appearing...plus after hanging one off my refrigerator overnight, the next morning half of it wasn't event sticking to the Fridge anymore. So much for its magnetism.

Criminal business practices.
will spam you relentlessly, try to sign you up for random "parnter programs" etc.
no way to contact customer service on the web site.
you must call an 800 number with terrible response,
On the phone, I waited ten minutes, was diconnected, another ten minutes listening to ads on hold, then I was given an email address to send my concerns to - this was the same email address I'm receivng spam from - and it even tells me not to reply because it's an unmonitored address.
enter at your own risk!!!

I've used vistaprint.com to get some business cards and the results were awful both in terms of customer service and end result.

- I wasn't sure how to use their Photoshop template so I called customer service. They had no clue and just read me what was on their website. I can read, thanks. They also claimed that submitting a picture with a resolution higher than 300dpi wouldn’t produce a good result and sticking to 300 dpi was better. This doesn’t make sense to me.

- Regarding the actual cards, the logo is all pixelated, the cut is too small (it's not the 3.5*2 inch standard) and not straight. You can actually see that the printed text is not parallel to the edge.

- I emailed my contact at vistaprint to complain. No answers.

Save yourself. Go to a local print shop or Kinko’s. Somewhere where you can actually get a preview of what the final result will be. That way, you can make adjustments or change shop.

Here's the better business record of Vista Print:
http://www.bosbbb.org/reports/reliability_report.asp?FirmId=0000082218

Added comment: since ordering from Vistaprint I have been receiving unwanted phone calls from them to sell me additional products.

It seems like everyone I talk to gets their business cards from Vistaprint.com. The reason I bring that up is when my daughter sent out her Christmas cards this year everyone started calling me to ask where she got them because they were so beautiful! When I asked her she told me Vistaprint.com. As I result, I decided to try ordering some note cards for myself. I was so happy with the selections as well as the quality and time it took to get them that I wanted to pass my experience on to others. I will definitely be back to order more in the future!

DO NOT GIVE THIS COMPANY YOUR CREDIT CARD NUMBER! Vista Print is a front business that sells products you will end up returning but not getting your money back for! The continue to charge your credit card monthly for $14.95 until you are forced to cancel the credit card to stop them. They do not respond to complaints, requests for refunds, or correspondence directed at them by the trusting consumer. I think this company is based out of Nigeria whose greatest import is $$ by fraud. I realized it was a fraud when you reach only a recording when calling the phone number listed on your credit card statement and again the recording asks for your credit card number to be entered! Contact your local city attorney and BBB for action after cancelling your credit card with your bank.

They will not return your $$ so don't waste time hoping to get customer service. While you wait they charge your credit card again!

I thought I'd give Vistaprint a go on some business cards and matching stationery. The prices certainly seemed right. But their Web site was a bit clunky for me, a Mac user, and I needed to call for some design help (I couldn't access some of the proofing pages). I ended up speaking with a designer in Jamaica (there was reggae music blaring in the background--how funny), who walked me through the process. I had high hopes. But alas, they were dashed. Though I'd paid for their top-of-the-line card stock, the cards were such that after holding one for less than a minute, it almost curled up in my hand. When I called to discuss the matter, the service person said that they could send me some free cards (on the same paper stock) but that they couldn't refund or change the order. I ended up going to another printer (myeasyprinting.com) which allowed me to use a stock almost twice the quality, and I get compliments on a design I chose (from a standard-template). This was an expensive lesson.

I was satisfied with the order process and the products. However, I was disappointed by the way they automatically signed me up for a Vista Print Reward program that charges $14.95/month. They did agree to cancel my membership (which I didn't know that I had signed up for!) and credit by account. However, I believe it's a bad business practice to sign people up for a monthly charge program without CLEARLY stating the terms.

See updates below

I ordered 120 postcards to be sent to my best clients.  I also added myself, and two of my other locations, to the mailing list.  I received a mangled, damaged, bent and torn postcard, as did my other two locations.  The damage to our professional reputation cannot be undone.  The layout and print quality were acceptable, but I ordered new postcards, not used toilet paper!

Do NOT ever order postcards from VistaPrint.  Local printshops charge more because they do not destroy your postcards, and your business image, before they mail them out.

Never again, and I wish I never did in the first place.

UPDATE:  I mailed the postcard, as I received it, to Robert Keane, CEO of VistaPrint with a letter explaining my dissatisfaction.  I will update this review with his response.

UPDATE2:  After a few calls back and forth with customer service, they refunded the entire amount, including postage.  I received a call from Mark Hamilton, a general manager today, who was understanding and apologetic.  He offered a free replacement batch in addition to the full refund.  He was very understanding and took full responsibility for the problems.  He seems to have called the day my letter arrived.

I ordered business cards from Vistaprint.com and had my credit card number shared with BusinessMax. Many hours of hassle for poor quality business cards.

THIS COMPANY IS THE WORST. POOR QUALITY, CUSTOMER SERVICE THAT CAN HARDLY SPEAK ENGLISH. THIS COMPANY OFFERS GREAT PRICES BUT YOU GET WHAT YOU PAY FOR. WE HAVE A DESIGN COMPANY AND USE THEIR TEMPLATES AND EVERY TIME WE UPLOAD THERE ALWAYS SEEMS TO BE AN ISSUE ON THEIR END. I WOULD NEVER USE THEM AGAIN IF I CAN HELP IT. DO NOT MAKE THE SAME MISTAKES THAT I DID.

YOU WILL BE MUCH BETTER OFF GOING TO A LOCAL PRINT SHOP OR IN MANY CASES BUYING SOME NICE PAPER AND USING YOUR OWN PRINTER. WHEN I CALLED I WAS ON HOLD FOR A HALF HOUR ONLY TO BE HUNG UP ON AND OF COURSE WHEN I CALLED BACK THEY HAD NO DOCUMENTATION OF THE CALL AND NO ONE COULD FIGURE OUT WHO I SPOKE WITH. THERE IS A REASON THAT THIS STUFF IS CHEAP...THE ITEMS ARE SUBCONTRACTED OUT TO A THIRD WORLD COUNTRY WITH CUSTOMER SERVICE PEOPLE WHO HAVE NO TRAINING AND NO BUSINESS TALKING ON THE PHONE.

I have to say that i was disappointed with the quality of the cards that i got.
It was easy to design and they have many nice designs, but my shipment was late in more then 2 weeks and the quality of the cards was poor.
The next time that i ordered Free business cards i tried another company and the quality was much better - you should try it too www.dcp-print.com

I used Vistaprint three times for cards and refrigerator magnets and found the quality poor. The card paper quality yellowed quickly and the positioning of the print was disproportionate and not centered. The magnets we're a very thin quality and the print not clear, blurry.

During the on line transaction while and in the final phase of shipping and payment, hyper links appeared that confused the sale offering discounts. This prompted interest that concluded with joining other monthly charge originations in a deceptive matter, they used the already provided billing information from the card and magnet sale. I'm currently now in a billing dispute.

To conclude if your looking to buy low quality print items for special needs Vistaprint provides that service.

Bill

I have ordered cards, and other printed items from Vista Print many times.

I have found that they gave my credit card number to other businesses who placed unauthorized charges on my credit card. They KNOWINGLY steal your money.

I went to Consumeraffairs.com and found that they have done this to thousands of other customers.

ONLY A FOOL WOULD DEAL WITH PEOPLE THIS DISHONEST.

I INTEND TO SUE THEM FOR WHAT THEY STOLE FROM ME.