VistaPrint Online Store - vistaprint.com

Worst Customer service AND product experience ever!!!

My website is never up and there is no way to reach them even though they claim to be available by phone on their website.  It's an automated service that doesn't even work!!!  If you use the e-mail customer service ...they don't respond for almost a week, if they respond at all.  The products are garbage too.

I wish I had done better research...just type their name in and you see how horrible their service is.  In fact, they are being sued for it!

Terrible experience: printing error for which they took no accountability, appalling customer service.
Vista Print screwed up my order.  I e-mailed Customer Service and received an automated response promising that they always respond within two business days.  Three business days later, I tried calling the Customer Service number in the automated e-mail only to find that there was NO option to speak with a human being.
I sent another e-mail to Customer Service and they finally agreed to give me a refund.  However, the refund was only for the amount of the product, not the shipping -- and the shipping actually had cost more than the product itself.  They did not offer to print the order correctly and ship it to me, even though the product was unusable because of THEIR mistake.  So, I'm out the shipping costs and have nothing to show for my order.

I tired VistaPrint's free business cards offer but was quite disappointed. They really offer free business cards where you pay only for the shipping but they try to charge you for anything else - want a wider verity of design templates? you should pay. Want to edit the design? you should pay.

Other than that, the quality is good and also the delivery time. Bottom line, they shouldn't advertise it as free offer since you'll end up paying anyway.

I've ordered from VistaPrint many times in the past for everything from business cards to car magnets. The quality is alright, not amazing, but I get emails from them with special deals regularly. I hardly ever pay more than $30 for an order with lots of freebies. I am a fan.

Cards I bought and paid for -- not the freebies and definitely not the cheapest -- arrived completely unusable. The chosen logo (one of theirs) was just a solid black blob of ink. I called, I wrote, I emailed and was ignored. I never received so much as an acknowledgement.

If everything goes well, I assume they're a bargain. But it's no bargain when you pay and receive junk and have no recourse. I'm surprised at the rave reviews though the most recent do sound eerily similar and as if they were written by the same marketing department.

I have used Vista Print for three orders, the printing is poor the Customer service is not there, and now I have discovered that they give Business Max my credit card information and have charged my credit card three times in the past three months for $9.95 a month. Do not use this service.

I don't know what people are doing that end up with bad service from VistaPrint. I have used them multiple times and have never had a problem. Most recently I ordered a set of their Premium business cards. They were Free + Shipping which was $5.25. I chose their slowest shipping method which they listed as 21 days.

Ordered 6/11/07
Shipped 6/18/07
Arrived 6/21/07

They offer very fast service, very high quality, and incredibly low prices. I highly recommend them but as always, you have to watch when you check out as they push extra services which you can easily decline.

CAUTION!!!!!! BEWARE OF VISTAPRINT.COM
I HAVE FILED COMPLAINTS WITH CONSUMER AFFAIRS AND THE BETTER BUSINESS BUREAU.  THIS NEEDS TO BE CORRECTED!!!!
Incident = I received blank cards and blank stamps in the mail from Vista Print that I did not order and my checking account was charged $84.59.  I have placed previous orders with Vista Print and used my debit card to pay but did not order this.  I filed a fraud complaint with the Police Department and Declaration of Unauthorized Use with my bank.  Vista print will still not issue a refund because my address and 3 digit code on my debit card matches for the order.  Of course it is going to match, I have used this card and address with them before.  I have had to cancel my debit card so I do not receive other charges.  I am very unhappy with how Vista Print has handled this and will no longer do business with them.  
Damage Resulting = My checking account was debited for $84.59 by Vistaprint.com and they will not refund the unauthorized amount charged.

Vistaprint was everything I expected it to be and more. I went to the site because at first I didn’t believe the free business cards I’d been offered could be for real. From the email I got, I knew I’d have to pay shipping and handling, but I also figured there would be some other catch – there really wasn’t – I mean the site isn’t perfect, there is a lot going on, and I wasn’t quite sure where to go at first, but there weren’t any “catches” other than shipping. So I ordered my first set of cards and even got them early. Since that first order I’ve also ordered another set of business cards as well as a great set of personalized notecards. Which brings me to the reason I posted here… When my notecards arrived they came with the wrong envelopes – I was upset so I called the phone number on the website and was able to talk with someone right away who was very friendly and volunteered to send me new envelopes before I even asked for them (they arrived today).

Thank you Vistaprint for great quality and service above and beyond.

Terrible! Print were bad, service is weak. Worst of all though, is that they SELL your personal information and even call me with automated sales pitches every few weeks!!! Buyer beware! I have found that overnightprints.com is much better and finally, no junk. Also iprint.com does pretty good online printing. But these guys just have no consideration for their customers.

Vista Print....all I can say is BOOOOOOOOOOOOOOOOOOOOOOO.
Ok the cards were OK...so why the long Boooo? They asked me if I would like $10 off my next order...sure I said....but then I noticed $14.95 being deducted from my credit card account. "Oh by selecting the $10 back you get lots of cool discounts," they said. Never knew about the discounts...they never sent me any information. Sleazey to say the least... STAY AWAY FROM VISTAPRINT. Oh by the way I am supposed to be getting a credit card refund...have seen nothing as yet

This is the worst experience I have ever had with a print company. The brouchures arrived with a different look, than how they were left. The trim job was horrible and graphics were moved from their original placement.
The business cards offered can be obtained "FREE." They do explain that the VistaPrint logo will appear on the back of the card, which was okay with me. The failed to mention that the "logo" was accompanied by the vistaprint.com web site address and their own advertisement for free business cards. DO NOT ORDER THE FREE BUSINESS CARDS - YOU GET WHAT YOU PAY FOR USUALLY, AND WITH VISTA, YOU GET LESS!
Overall, I would rather use a scrap piece of a paper with my name and number on it, before I used any Vista Print products. They refuse to fix any errors and make it difficult to contact them.

IF YOU EVER LISTEN TO A REVIEW, MAKE IT THIS ONE - DO NOT USE VISTA PRINT FOR ANY BUSINESS NEEDS.

My kids could do better with paper and crayons.

Their website is relatively easy to use. I've used them several times. Their business cards are "okay" quality, not great (I was a high quality printing consultant for many years!). If all goes okay and there aren't any problems along the way, and you purchase through one of their SALE links, the cards can be a good deal. If you have a lot of color on a card, DON'T order the "matte" finish cards. They look like medium-to-low quality inkjet cards! Get "Glossy" finish only for color cards. If you order a card that is mostly white pater, the "matte" finish can look okay.

If there's a PROBLEM, like I had today, DON'T expect ANY care, concern or effort to correct it or deal with it in an appropriate "customer service" manner, even when talking to a supervisor. They seem to not care at all! I will NEVER use them again!

The first rep I spoke to today said they've never had a location in the United States. They're based in the Caribbean.

Do yourself a favor and find ANOTHER online printer to use.

I have done a number of jobs with VistaPrint for both person and professional needs and have experienced nothing but the best in service and quality. I highly recommend VistaPrint.com for short run orders.

I ordered matching business cards, address labels and 10 sheets of letterhead, and they look great. Vista Print takes a while with internal processing unless you pay for rush processing, which is expensive. I paid for the cheapest shipping, and got my product in about 3 weeks.

Once the product arrived though, it looked at least as good as it did online. I was very pleased, appreciated the email notice that I got when the order finally was shipped, and was very satisfied with the introductory pricing (under $14 for all of the above including S & H). For a start-up business like mine, a film production company, you just cannot beat the quality/price combo. It was worth the wait.

I will definitely do business with this company in the future and would recommend Vista Print highly.