Highest Rated Review by the Community
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Jun 23 '04
Pros: Timely processing of mortgage statements; Reliable service
Cons: Many servies not offered in all states
Summary: One of the many banks I have had the opportunity to work with over the years is Washington Mutual, a full- service lending and banking institution headquartered in Seattle, Washington. This bank has many branches and offers services all over the ... read more
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Sep 11 '09
Pros: Better than being robbed at gunpoint.
Cons: They will try to steal your money any way they can.
Summary: I had 3 CDs with WaMu which was incorporated into Chase. When my CDs matured I wanted to have the money back. I called Chase and told them this, I sent Chase emails telling them this. THEY WOULDN'T RETURN MY MONEY TO ME! Finally they said that I had to ... read more
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Mar 17 '09
Pros: There are no pros for Washington Mutual, they suck.
Cons: They are a terrible, disorganized, unfriendly bank who will take your money with hidden fees.
Summary: Years ago when I signed up for Washington Mutual, they were a pretty fair, straightforward bank. I don't remember having any questionable fees taken out of my account back then. Something changed about 5 years ago and every time I looked at ... read more
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Nov 25 '08
Pros: Not worth the time and frustration you will go through.
Cons: Worse customer service in the banking industry!
Summary: In my search to do online banking I've had the opportunity to open and try out a number of banks offering free checking with online bill pay. WaMu is the absolute worst!! These guys make BofA and Wells Fargo look like Saints and I'm not a big ... read more
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Aug 11 '08
Pros: Call you once every hour to DUNN you about late payment
Cons: EVERYTHING !!!!!!!!!!!!!!!!!!!!!!!!!
Summary: We have our mortgage with these guys and because of the economy fell one payment late. They SAID they'd set up a plan that would catch us up, we made two of three agreed payments-THE TWO PAYMENTS WERE NEVER APPLIED AND THEY CAN'T "FIND" THEM. Customer ... read more
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Jun 05 '08
Pros: I can hardly think of any pros at this moment.
Cons: -The customer service is TERRIBLE.
-And, the customer service is TERRIBLE.
Summary: Thinking of opening an account at "WaMu"? DON'T! TURN AROUND AND RUN THE OTHER DIRECTION. I opened my "free" checking account in March of 2008. I went into the branch to make my opening deposit. One of which was a check I receive from a business that ... read more
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May 13 '08
Pros: NADA, NOTHING ,ZILCH
Cons: Incompetent and heartless institution.
Summary: Wamu recently notified me that they would be increasing my mortgage by 500 + dollars because their broker made a mistake calculating my property taxes (bear in mind i have since discovered that a simple call to the tax accessors office would have ... read more
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May 02 '08
Pros: We haven't had a problem yet with our checking accounts
Cons: The mortgage department isn't the least bit concerned with acquiring and keeping good customers.
Summary: We have excellent credit scores (over 800) no debt, and 20% to put down on our mortgage. We were promised a 5.625% rate. The person (I really mean rude and ignorant idiot) in the home loan center has not called us once since we were pre-approved. She ... read more
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Apr 21 '08
Pros: Nothing good to say
Cons: WaMu arbitrarily mistreats its customers without regard for customer service or credit worthiness.
Summary: I consider myself a pretty financially savy person. I live in Southern California (the "OC" to be exact) and let me tell you my story. I have lived in my house for 10 years. I have between $250k - $300k in equity, depending on the market. My wife and ... read more
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Nov 13 '07
Pros: NONE
Cons: UNETHICAL BUSINESS PRACTICES. Stealing from, lying to, & cheating customers.
Summary: I have had an account with them for several years. I took my husband in to sign up for their free checking. He started using his account, and would check online for transactions. One day he found 600.00 worth of overdraft charges on his account. ... read more
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Sep 12 '07
Pros: there are many wamu banks. they mail frequent statements. ive had good experiences with csr's.
Cons: wamu went from being a customer service oriented bank to a greedy bank.
Summary: when i log on to view my checking account details, they "log me out", usually within an hour. recently, i had a payment returned to my wamu credit card. this had never happened to me before, and was basically the fault of the other bank. my credit ... read more
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Jun 23 '07
Pros: Two or three of the many people I talked to were nice.
Cons: Their phone system is unresponsive and communication between divisions is very poor.
Summary: I have had nothing but problems with my WaMu Home Loans since I refinanced with them in 2003. My original loan was bought by WaMu and it seemed easier and less paperwork to refi with them. Boy was I wrong! Initially they twice tried to set up the ... read more
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Jun 15 '07
Pros: None. NO support for bankcard used overseas. Will close your account every 4 days.
Cons: Horrid useless customer service. No collect calling number.
Summary: I recently spent 2 months in Europe. Saved up for 5 years and went wandering. It was supposed to be carefree, spontaneous and relaxing. It was anything but, thanks to Washington Mutual. Washington Mutual says that you only need to call them before ... read more
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Jun 04 '07
Pros: My 5.375% rate
Cons: As described above...lack of personalized service, delays in escrow payments, and delays and non-personalized correspondence!!!
Summary: As a member of the high 700's credit score club and holder of sizeable "no doc" mortgage on my home, I think it very poor and illegal practice for WaMu for the past three years to hold my homeowner's insurance in escrow, paying it on the final date due ... read more
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May 18 '07
Pros: Good online banking.
Cons: Basically non-existent customer service.
Summary: I have been banking with Wamu for about two years now and one thing I have learned is this: if I have a problem I am guaranteed needless hours of phone calls and frequently days and even weeks of waiting before that problem will be solved. Recently Wamu ... read more
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May 18 '07
Pros: NONE! STAY AWAY FROM WASHINGTON MUTUAL!
Cons: My Valium prescription is expired, and I need more to deal with them.
Summary: I have owned my home for 14 years. I refinanced in January 2006 and the loan was immediately purchased by Washington Mutual Home Loans. In September 2006, I broke my leg AND my fiancé ran up all my credit cards to max, stole all my money and left in the ... read more
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