Washington Mutual Bank

Pros: Timely processing of mortgage statements; Reliable service
Cons: Many servies not offered in all states

One of the many banks I have had the opportunity to work with over the years is Washington Mutual, a full- service lending and banking institution headquartered in Seattle, Washington. This bank has many branches and offers services all over the ...

Pros: Great website, fast customer service...
Cons: ...make dealing with a big bank a breeze. No problems yet!

With mortgage rates available at levels not seen in decades, my wife and were among the millions of homeowners who recently refinanced their mortgage. Economic experts from Alan Greenspan to executives at private lenders credited the refinance boom with...

Pros: Excellent Customer Service, Truly Free Checking, No Charge ATMs For Everyone
Cons: No Picture Debit Cards

I have banked with Washington Mutual (WM) for about 6 consecutive years. During my short, and drama filled, stint at Bank Of America (aka - Satan's Bank) I maintained my WM accounts. "Maintained?" Basically, I did nothing. I only had $3.76 in my checking ...

Pros: Processes my payments in a timely manner. Treats you like you matter.
Cons: Charge for making payment over the phone.

About four months ago, we refinanced our mortgage and went with Ce ndant. Prior to that, our mortgage was bought and sold four times (in seven years!) and Washington Mutual was one of the servicers that we had the ...

Pros: Free Checking, good website, lots of locations
Cons: HORRIBLE customer service, hidden fees EVERYWHERE

Okay, maybe I should stop writing reviews when I'm royally ticked off. Then again, this is when you ...

Pros: "Free" checking has cost us hundreds of $$$$
Cons: "Free" checking has cost us hundreds of $$$$

Imagine you had just deposited $4000 into you checking account, to add to your existing balance of $ ...

Pros: NONE
Cons: POOR communication of changes, SLOW payment processing, totally incompetent phone sevice personnel

I did not chose WAMU for my mortgage. Rather my mortgage and thus I was SOLD into slavery to them. It appears that they get MOST of their mortgage accounts by sending Guido and Nunzio out to other banks to make them an offer that they can't refuse ...

Pros: Flexible banking products, easy to understand, customer-friendly bankers, non-traditional environment
Cons: Web banking only download-integrated with Quicken and Money

I have had extensive experience with many banks thanks to bank collectivization. I stopped changing my file folder tabs years ago and saved myself a lot of time just from not having to change the names of files which transitioned through six names in a ...

Pros: Two or three of the many people I talked to were nice.
Cons: Their phone system is unresponsive and communication between divisions is very poor.

I have had nothing but problems with my WaMu Home Loans since I refinanced with them in 2003. My original loan was bought by WaMu and it seemed easier and less paperwork to refi with them. Boy was I wrong! Initially they twice tried to set up the ...

Pros: Online information available on process from A-Z
Cons: Online potential not used, poor customer service, communicate poorly

My husband and I wanted to take advantage of the low rates in the economy and lock in at a lower fixed rate on our mortgage. In December I started doing research on rates to find the best deal available. Not wanting to pay broker fees (the upfront cost...

Pros: Friendly on the telephone
Cons: Totally incompetent

In November 2004 I refinanced our home with Americash and made my December, January, and February payments to them. On February 25, 2004 Americash informed me that they had turned the note to Washington Mutual, and that I should pay them beginning with ...

Pros: Great service, no mistakes ever made, top notch company
Cons: fees need to be scrutinized

We bought our house in 1999. The reason we went to Washington Mutual for our mortgage was the simpl ...

Pros: 0
Cons: Washington Mutual screwed-up escrow, forced flood insurance, fraudulent accounting, dishonest customer service

Washington Mutual needs to be held accountable and punished severely. My total loss so far is $469.68 plus countless hours on the phone, faxing documents and e-mailing information. 1. Miss-management of home mortgage escrow account. In 2002 I ...

Pros: Competitive rates. Comprehensive online account info.
Cons: Lost payments. Misapplied payments. Escrow mistakes. Moronic customer service.

The following is from my personal experience with our home loan. Recent frustration definitely played a hand in inspiration in writing this piece.

We have used WAMU since closing on our house in December 2000. We have refinanced twice to...

Pros: None
Cons: Lost Payments, Reported Inaccurate Credit Bureau Info, Misquoted Payoff Balance, Overall Incompetence

Received a Home Equity Line of Credit from home builder's loan officer last July. Washington Mutual ...