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West Elm Online Store

West Elm Online Store

Overall service rating:  Store Rating: 2.0
Reviewed by 62 customers

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Showing 1-20 of 71 reviews Page 1 2 3 4   Next
Date Rating
Overall Rating:Store Rating: 1.0
 

West Elm sells FAKE products, DO NOT BUY!

by , Jan 16, 2014 Rated a Helpful Review
DO NOT BUY ANYTHING FROM WEST ELM! I brought some fur pillows from them and it doesn't not say anything on their website that it's fake fur. I brought the pillows thinking they were real but when I got them, the pillows were shedding like crazy. So I ...
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Overall Rating:Store Rating: 1.0
 

Unreliable delivery date that kept extending; no choice but to cancel furniture order

by , Sep 13, 2013 Rated a Very Helpful Review
West Elm is positively pathetic.We had a 20 year family reunion coming up and needed a new sectional for the big occasion.We made the purchase decision based on the fact that we would have at least 10 weeks for delivery. (Company claimed 8-10 ...
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Overall Rating:Store Rating: 1.0
 

Terrible Service.

by , Feb 2, 2013 Rated a Helpful Review
My boyfriend and I are moving into a house soon, so we ordered a duvet cover set and a couple kitchen items from West Elm. We were a little confused when about a month went by and nothing had been charged to our credit card, and we had no tracking number ...
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Overall Rating:Store Rating: 1.0
 

Extremely Poor.

by , Nov 26, 2012 Rated a Helpful Review
Wow.  It's now 3 months since I placed an order for a 'Simple Bed Frame', and one month since they charged my credit card, and I am just today finally informed (after I called customer service for the umpteenth time, mind you), that my item is ...
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Overall Rating:Store Rating: 2.0
 

Sticking with Crate and Barrel

by , Oct 21, 2012 Rated a Very Helpful Review
Where do I even begin?I don't have a West Elm near me so I have to buy things online from them.  I love their products, they look so nice on their site pictures and the way they set everything up is very nice but also very deceiving. Their ...
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Overall Rating:Store Rating: 1.0
 

A SCOLDING AND A PUNISHMENT FOR THEIR DEFECTIVE MERCHANDISE

by , Oct 12, 2012 Rated a Helpful Review
i ordered velvet studded pillows from west elm.  after a few weeks, the studs started falling off the pillows.  sharp, dangerous, tack-like studs kept appearing all over my couch and floor, shed from the pillows.  not only did the pillows ...
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Overall Rating:Store Rating: 1.0
 

Inferior product, poor service.

by , Sep 22, 2012 Rated a Helpful Review
Ordered the Narrow Leg full size bed frame online. When it arrived, I began putting it together, only to realize after I had the exterior frame built that a box was missing, containing the slats. Called West Elm, customer service girl really unhelpful. ...
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Overall Rating:Store Rating: 2.0
 

Bed Broken on Arrival - Another 1.5 Weeks of an Air Mattress

by , Aug 7, 2012 Rated a Very Helpful Review
I recently moved and was eagerly awaiting my new bed that I had ordered from West Elm (since I had been sleeping on an air mattress while I waited for delivery). I took off work on Monday (06 August) to be there for delivery, but when it finally arrived, ...
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Overall Rating:Store Rating: 1.0
 

Do Not Order Anything from West Elm!!!!

by , Jan 21, 2012
(Not Yet Rated)
Do not order anything from West Elm. I placed an order with West Elm in September of 2011. In mid November they called me (12 weeks had passed and the furniture should have been delivered) to let me know that they no longer had the fabric I ...
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Overall Rating:Store Rating: 1.0
 

Customer Service NIGHTMARE!! Incompetent-Should be out of business!

by , Dec 25, 2011 Rated a Helpful Review
After waiting three months for my Blake sectional couch to arrive, I was told that someone at West Elm cancelled my order without ever notifying me. I was expecting delivery this week and called for a specific delivery date and was told "That order was ...
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Overall Rating:Store Rating: 1.0
 

Customer Service Nightmare

by , Nov 23, 2011 Rated a Very Helpful Review
I could not have been more disappointed with my experience ordering furniture from West Elm online.  The first delivery arrived with a headboard MINUS the legs necessary to install it.  The other item I ordered was not even on the truck.  ...
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Overall Rating:Store Rating: 0.0
 

TERRIBLE. AVOID AT ALL COSTS.

by , Aug 30, 2011 Rated a Helpful Review
I ordered an armless sectional on May 11, 2011 and received a delivery estimate of 8-10 weeks.  In early June, the west elm rep informed me that my sectional would be shipped on June 21, 2011 -- music to my ears!  Yet, having heard nothing, ...
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Overall Rating:Store Rating: 1.0
 

EXPENSIVE ITEM AND VERY BAD QUALITY

by , Jan 29, 2011
(Not Yet Rated)
We ordered this bed because we thought the design was elegant and smart. The queen size set us back about $1500 with taxes and shipping. We received the original bed on 12/29 and was set up by the white gloves service. After they left to my dismay I ...
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Overall Rating:Store Rating: 1.0
 

Horrible

by , Dec 20, 2010 Rated a Helpful Review
I ordered a gift for my girlfriend for Christmas on Nov. 27th. Early enough right? No! The gift won't arrive in time... On Dec. 9th I get an e-mail saying "We sincerely regret that we are unable to fulfill your order. Our supply of the following has ...
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Overall Rating:Store Rating: 1.0
 

Still waiting (and it's been 3 months) to recieve my complete order from West Elm

by , Nov 5, 2009 Rated a Helpful Review
I will never order anything from West Elm again. Which I am really bitter about because I like West Elm's products. But the customer service has been so incompetent and down right neglectful, that in the future I will take my business elsewhere. My story ...
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Overall Rating:Store Rating: 2.0
 

West Elm as a company sucks and needs to get their act together.

by , Sep 6, 2009 Rated a Very Helpful Review
I loved my experience with sales associates in the store but the company itself is disorganized. No one over the phone told me about "design dollars" I could have earned off my $3000 purchase until I walked in the store but the people in the store ...
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Overall Rating:Store Rating: 1.0
 

Defective products delivered twice with bad customer service

by , Aug 8, 2009 Rated a Helpful Review
Let me start off by saying DON'T BUY ONLINE AT WEST ELM!! We bought a Lateral File Cabinet (color Black) from West Elm online store. The retail store does not carry all the colors so we had to get it online. It wasn't cheap and they charged us a shipping ...
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Overall Rating:Store Rating: 4.0
 

Modern Design

by , May 4, 2009 Rated a Helpful Review
I've been shopping with them for years. They have a design element that isn't carried in a lot of stores. Pillow covers, drapery panels, decor items and rugs have all been great. I don't know if I would purchase furniture though. They seem to have a lot ...
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Overall Rating:Store Rating: 1.0
 

WORST CUSTOMER SERVICE NIGHTMARE I HAVE HAD IN YEARS-ON GOING

by , Mar 26, 2009 Rated a Very Helpful Review
I tried to buy a bed frame online at westelm.com and I should have known from that trying experience that it was going to get worse.  As I was trying to finalize my order, the screen froze and I got a message that I would need to call customer ...
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Overall Rating:Store Rating: 1.0
 

Considering Reporting to FTC...That Bad!

by , Jan 21, 2009
(Not Yet Rated)
I am Quite perturbed today.  I have been a loyal customer of West Elm (and their parent company William Sonoma) for many years now.  However, that ends today! Let me give you consumers out there a word of advice...DO NOT SHOP THERE!  ...
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Showing 1-20 of 71 reviews Page 1 2 3 4 Next