West Elm Online Store

West Elm is the funky, modern alternative to Pottery Barn. They offer stylish, modern furniture and accessories for reasonable prices. While most of the furniture isn't investment quality, it would be great for a first apartment, first home or other ...

Let me start off by saying that I'm an interior designer at heart -- a funky, eccentric designer. I can't stand white walls, and the vast majority of my rooms have themes (most themes don't match). I feel it gives my home a very eclectic and fun ...

The time had arrived for my husband and I to replace our dining table. Obtained three years ago from Ikea, it was full of unsightly scratches, dings, and gashes. The only problem was: I was fond of this particular table. I didn't want a different ...

On February 19, 2008 I placed my first ever order at West Elm. My husband and I were in need of a new headboard and bedside tables. I also ordered a comforter and some small block shelving. The day after ordering these items I received notification that ...

West Elm has good looking furniture and accessories. Think Ikea but a bit more sophisticated and solid wood. Still not heirloom pieces or anything... Unfortunately, I have had TWO bad experiences with West Elm. West Elm's customer service is the ...

I loved my experience with sales associates in the store but the company itself is disorganized. No one over the phone told me about "design dollars" I could have earned off my $3000 purchase until I walked in the store but the people in the store ...

I tried to buy a bed frame online at westelm.com and I should have known from that trying experience that it was going to get worse.  As I was trying to finalize my order, the screen froze and I got a message that I would need to call customer ...

West Elm is ridiculous! This is not to say that other, similar stores are not acting in the same ridiculous manner but West Elm is just the latest. I ordered sale items a few days ago and received the typical Order Confirmation. "Thank you for ...

Moved into a new apartment and needed to furnish it. The local drug and computer stores had plates, utensils, chairs and tables but I needed to impress some chicks. I asked my sister to furnish it and she decorated my apartment through West Elm. Got ...

I've been shopping with them for years. They have a design element that isn't carried in a lot of stores. Pillow covers, drapery panels, decor items and rugs have all been great. I don't know if I would purchase furniture though. They seem to have a lot ...

Very slow delivery and poor tracking information available if ever.  Customer service rep. by phone doesn't often have any more information to offer you and if you email customer service, they don't respond.I placed an order on 1/2/09 for a set ...

This subsidiary of Williams-Sonoma SUCKS!! I have only ordered one item that was delivered on time and satisfactory. Every thing in the catalog looks much better on the page then it does in real life. I've ordered decorative items, shelves and furniture. ...

I will never order anything from West Elm again. Which I am really bitter about because I like West Elm's products. But the customer service has been so incompetent and down right neglectful, that in the future I will take my business elsewhere. My story ...

INCREDIBLY THE WORST CUSTOMER SERVICE imaginable! I've just been trying to return a damaged lamp, $130 on sale & I've been getting a major run around. I've had to call West Elm & UPS numerous times. I've spent a ridiculous amount of time on the phone ...

Let me start off by saying DON'T BUY ONLINE AT WEST ELM!! We bought a Lateral File Cabinet (color Black) from West Elm online store. The retail store does not carry all the colors so we had to get it online. It wasn't cheap and they charged us a shipping ...