West Elm Online Store

Do not order anything from West Elm. I placed an order with West Elm in September of 2011. In mid November they called me (12 weeks had passed and the furniture should have been delivered) to let me know that they no longer had the fabric I ...

After waiting three months for my Blake sectional couch to arrive, I was told that someone at West Elm cancelled my order without ever notifying me. I was expecting delivery this week and called for a specific delivery date and was told "That order was ...

I could not have been more disappointed with my experience ordering furniture from West Elm online.  The first delivery arrived with a headboard MINUS the legs necessary to install it.  The other item I ordered was not even on the truck.  ...

I ordered an armless sectional on May 11, 2011 and received a delivery estimate of 8-10 weeks.  In early June, the west elm rep informed me that my sectional would be shipped on June 21, 2011 -- music to my ears!  Yet, having heard nothing, ...

We ordered this bed because we thought the design was elegant and smart. The queen size set us back about $1500 with taxes and shipping. We received the original bed on 12/29 and was set up by the white gloves service. After they left to my dismay I ...

I ordered a gift for my girlfriend for Christmas on Nov. 27th. Early enough right? No! The gift won't arrive in time... On Dec. 9th I get an e-mail saying "We sincerely regret that we are unable to fulfill your order. Our supply of the following has ...

I will never order anything from West Elm again. Which I am really bitter about because I like West Elm's products. But the customer service has been so incompetent and down right neglectful, that in the future I will take my business elsewhere. My story ...

I loved my experience with sales associates in the store but the company itself is disorganized. No one over the phone told me about "design dollars" I could have earned off my $3000 purchase until I walked in the store but the people in the store ...

Let me start off by saying DON'T BUY ONLINE AT WEST ELM!! We bought a Lateral File Cabinet (color Black) from West Elm online store. The retail store does not carry all the colors so we had to get it online. It wasn't cheap and they charged us a shipping ...

I've been shopping with them for years. They have a design element that isn't carried in a lot of stores. Pillow covers, drapery panels, decor items and rugs have all been great. I don't know if I would purchase furniture though. They seem to have a lot ...

I tried to buy a bed frame online at westelm.com and I should have known from that trying experience that it was going to get worse.  As I was trying to finalize my order, the screen froze and I got a message that I would need to call customer ...

I am Quite perturbed today.  I have been a loyal customer of West Elm (and their parent company William Sonoma) for many years now.  However, that ends today! Let me give you consumers out there a word of advice...DO NOT SHOP THERE!  ...

Very slow delivery and poor tracking information available if ever.  Customer service rep. by phone doesn't often have any more information to offer you and if you email customer service, they don't respond.I placed an order on 1/2/09 for a set ...

On February 19, 2008 I placed my first ever order at West Elm. My husband and I were in need of a new headboard and bedside tables. I also ordered a comforter and some small block shelving. The day after ordering these items I received notification that ...

West Elm is ridiculous! This is not to say that other, similar stores are not acting in the same ridiculous manner but West Elm is just the latest. I ordered sale items a few days ago and received the typical Order Confirmation. "Thank you for ...

INCREDIBLY THE WORST CUSTOMER SERVICE imaginable! I've just been trying to return a damaged lamp, $130 on sale & I've been getting a major run around. I've had to call West Elm & UPS numerous times. I've spent a ridiculous amount of time on the phone ...

The time had arrived for my husband and I to replace our dining table. Obtained three years ago from Ikea, it was full of unsightly scratches, dings, and gashes. The only problem was: I was fond of this particular table. I didn't want a different ...

West Elm has good looking furniture and accessories. Think Ikea but a bit more sophisticated and solid wood. Still not heirloom pieces or anything... Unfortunately, I have had TWO bad experiences with West Elm. West Elm's customer service is the ...

Let me start off by saying that I'm an interior designer at heart -- a funky, eccentric designer. I can't stand white walls, and the vast majority of my rooms have themes (most themes don't match). I feel it gives my home a very eclectic and fun ...

Moved into a new apartment and needed to furnish it. The local drug and computer stores had plates, utensils, chairs and tables but I needed to impress some chicks. I asked my sister to furnish it and she decorated my apartment through West Elm. Got ...

This subsidiary of Williams-Sonoma SUCKS!! I have only ordered one item that was delivered on time and satisfactory. Every thing in the catalog looks much better on the page then it does in real life. I've ordered decorative items, shelves and furniture. ...

West Elm is the funky, modern alternative to Pottery Barn. They offer stylish, modern furniture and accessories for reasonable prices. While most of the furniture isn't investment quality, it would be great for a first apartment, first home or other ...

You can read through other reviews for more of the same story.  But if you are in the NYC area do not opt for delivery from West Elm.  Getting your furniture is iffey at best, you _will_ get charged weeks before (if) your items are delivered,

Horrible experience. First time they came late and delivered a broken part. When they came to replace it they brought the wrong part. The next time they came they again brought the wrong part. They also have only one option for delivery dates. If it does

Solid wood furniture means something else at West Elm. To them it means it is not hollow wood. (That's the actual response I received from West Elm... it's not hollow wood.) I never knew hollow wood furniture existed, just hollow wood doors.

DO NOT ORDER anything large from West Elm in New York .Their delivery service UPS will not deliver to your apartment . West Elm has decided for UPS not to require a signiture and therefore they left it at the bottom of my stairs and I had to carry a 150

I have had a less-than-stellar experience with West Elm the last couple of times I've shopped or tried to shop with them. First, I bought a bed, granted it was the cheapest I could find anywhere in the style I wanted, but -- it came with a manufacturing

I ordered a Morocco headboard for my daughter's birthday, after reading that the expected delivery time for this product was 5 days.  Received the online receipt - no problems, no mentions of delays.  After she received a shipping notice for

I orderd the Elton settee couch in Jan quoted as shipping in 8-10 weeks and it still hasn't shipped from the distributor in mid-April with no idea when it will ship from the distributor.  West Elm told me in mid-March it would be shipping, and then

Stay away from this store. Bought a headboard and bed frame. Bed frame was delivered UPS while headboard was hand delivered. Bed frame arrived in two boxes taped together, the screws and washers were loose in box, packaging looked like it had been on

Don't order anything unless you are prepared to wait a very very long time. We ordered several pieces of modular desk furniture for a home office in mid August. West Elm disclosed a backorder for some of the pieces and quoted delivery of Oct 5 when

We were very happy with our front end experience with West Elm. We came across a retail store in Portland, OR, then ordered a few items from the catalog.  We liked the style, and shipping, etc, worked fine.  One item, a side table, was

This Saturday my husband and I drove to your store in Oak Brook to pick up an item and was told we could order it in the store via your on-line service.  The associate who processed the order did not inform us of the 15% shipping charge until

I found the site very easy to use.  Although buying furniture online makes me nervous, having the dimensions, colors, etc. makes me more comfortable.  I love my platform bad and end tables.  I found the prices to be reasonable.  I

I buy a lot of things online, and I have NEVER experienced such a headache. I bought a duvet on August 1, and after a million phone calls and emails wondering where it was, I FINALLY received it on August 18! They kept marking it as replacement order

I own the scoop back bar stools in white and I am VERY dissappointed by the fact that the simple act of getting on and off the chair has caused scratches.  I wear jeans and the scratches are from the divits in pants or buttons on the back

I ordered 4 curtain panels and when I received my order, it was incorrect.  They sent me pillow shams.  I called West Elm and the customer service rep ASSURED me they would be out to pick up the incorrect order and will send me out the curtains

This company is the worst. I ordered window hardware which was supposed to be 28-48". It only worked for 40" and under. They did not even change their website after being told but continued to misrepresent themselves. I had purchased the chunky wall

We bought dining chairs from West Elm last year, and within months, the legs started wobbling. We kept tightening the screws for a few more months, and then the screws started getting stripped. When we finally took it to the store for a replacement, they

West Elm is great for small decorative items but should be avoided for furniture purchases. One reason is the quality of wood. If you ask what kind of wood a piece is made of, the only answer you will receive is, "an exotic asian hardwood." What does

Terrible quality. If you want to buy disposable furniture, this is the place for you. Within a couple months of delivery our two couches ($700 each), side table ($140), cabinet/console ($400), and lamp ($120) looked as if we had them and used them hard

I usually don't like these furniture stores that specialize in cheaper, modern, laminate kinds of furniture. IKEA is one example, but West Elm, Crate and Barrel, etc. are others. Nevertheless, we ordered a sofa from West Elm after another company got

I had a great experience shopping online at West Elm. My rug was delivered very quickly, and I was impressed with the packaging. I love the website and get inspiration for decorating there. The cable rug I loved and ordered has a huge problem, it

At first glance, West Elm looks great and reasonably priced. But then I started shopping around and realized the quality is not great and the price is only good on certain items. If you factor in all the delivery charges, the prices are terrible.

Delivery was very fast, BUT due to a website glitch they sent 2 extra items and charged me for them even though I had deleted them from the shopping cart. It did not show up on the order verification, but showed up when I got the package. I tried to

We purchased a "cube" cut-out cabinet in a dark stain. Extremely fast delivery, very securely packed (nothing was damaged or scratched), high quality woods, espresso wood stain is beautiful, and you can't beat the prices for the quality. Our West Elm

The shopping experience was fine, helpful staff, the furniture looks good and the delivery time was quick. Now what happens when you get it: the furniture assembly is not always very clear, If you're attempting to put certain items together by

The bed frames have a serious design flaw and break 100% of the time. They look nice though... Check this link for more info:

I've purchased a few things from west elm. I bought a couch, and it is terrible. My friends & I all joke about it, since it's just that bad. It's OK to lie down on as it's basically a day bed. but, it was sold as a "sofa" and it is the worst "sofa"

I've only made one purchase -- a coffee table -- but if it is representative of West Elm's quality control, stay away! The piece required assembly, something I'm accustomed to from many an IKEA purchase. But while IKEA pieces usually provoke a few

This is a great store. We had a few problems with the contracted shipping company and West Elm compensated us right away. The items are beautiful and affordable.