West Elm Online Store

Do not order anything from West Elm. I placed an order with West Elm in September of 2011. In mid November they called me (12 weeks had passed and the furniture should have been delivered) to let me know that they no longer had the fabric I ...

After waiting three months for my Blake sectional couch to arrive, I was told that someone at West Elm cancelled my order without ever notifying me. I was expecting delivery this week and called for a specific delivery date and was told "That order was ...

I could not have been more disappointed with my experience ordering furniture from West Elm online.  The first delivery arrived with a headboard MINUS the legs necessary to install it.  The other item I ordered was not even on the truck.  ...

I ordered an armless sectional on May 11, 2011 and received a delivery estimate of 8-10 weeks.  In early June, the west elm rep informed me that my sectional would be shipped on June 21, 2011 -- music to my ears!  Yet, having heard nothing, ...

We ordered this bed because we thought the design was elegant and smart. The queen size set us back about $1500 with taxes and shipping. We received the original bed on 12/29 and was set up by the white gloves service. After they left to my dismay I ...

I ordered a gift for my girlfriend for Christmas on Nov. 27th. Early enough right? No! The gift won't arrive in time... On Dec. 9th I get an e-mail saying "We sincerely regret that we are unable to fulfill your order. Our supply of the following has ...

I will never order anything from West Elm again. Which I am really bitter about because I like West Elm's products. But the customer service has been so incompetent and down right neglectful, that in the future I will take my business elsewhere. My story ...

I loved my experience with sales associates in the store but the company itself is disorganized. No one over the phone told me about "design dollars" I could have earned off my $3000 purchase until I walked in the store but the people in the store ...

Let me start off by saying DON'T BUY ONLINE AT WEST ELM!! We bought a Lateral File Cabinet (color Black) from West Elm online store. The retail store does not carry all the colors so we had to get it online. It wasn't cheap and they charged us a shipping ...

I've been shopping with them for years. They have a design element that isn't carried in a lot of stores. Pillow covers, drapery panels, decor items and rugs have all been great. I don't know if I would purchase furniture though. They seem to have a lot ...

I tried to buy a bed frame online at westelm.com and I should have known from that trying experience that it was going to get worse.  As I was trying to finalize my order, the screen froze and I got a message that I would need to call customer ...

I am Quite perturbed today.  I have been a loyal customer of West Elm (and their parent company William Sonoma) for many years now.  However, that ends today! Let me give you consumers out there a word of advice...DO NOT SHOP THERE!  ...

Very slow delivery and poor tracking information available if ever.  Customer service rep. by phone doesn't often have any more information to offer you and if you email customer service, they don't respond.I placed an order on 1/2/09 for a set ...

On February 19, 2008 I placed my first ever order at West Elm. My husband and I were in need of a new headboard and bedside tables. I also ordered a comforter and some small block shelving. The day after ordering these items I received notification that ...

West Elm is ridiculous! This is not to say that other, similar stores are not acting in the same ridiculous manner but West Elm is just the latest. I ordered sale items a few days ago and received the typical Order Confirmation. "Thank you for ...