West Elm Online Store

Let me start off by saying that I'm an interior designer at heart -- a funky, eccentric designer. I can't stand white walls, and the vast majority of my rooms have themes (most themes don't match). I feel it gives my home a very eclectic and fun ...

Moved into a new apartment and needed to furnish it. The local drug and computer stores had plates, utensils, chairs and tables but I needed to impress some chicks. I asked my sister to furnish it and she decorated my apartment through West Elm. Got ...

West Elm is the funky, modern alternative to Pottery Barn. They offer stylish, modern furniture and accessories for reasonable prices. While most of the furniture isn't investment quality, it would be great for a first apartment, first home or other ...

I've been shopping with them for years. They have a design element that isn't carried in a lot of stores. Pillow covers, drapery panels, decor items and rugs have all been great. I don't know if I would purchase furniture though. They seem to have a lot ...

I loved my experience with sales associates in the store but the company itself is disorganized. No one over the phone told me about "design dollars" I could have earned off my $3000 purchase until I walked in the store but the people in the store ...

The time had arrived for my husband and I to replace our dining table. Obtained three years ago from Ikea, it was full of unsightly scratches, dings, and gashes. The only problem was: I was fond of this particular table. I didn't want a different ...

West Elm has good looking furniture and accessories. Think Ikea but a bit more sophisticated and solid wood. Still not heirloom pieces or anything... Unfortunately, I have had TWO bad experiences with West Elm. West Elm's customer service is the ...

Do not order anything from West Elm. I placed an order with West Elm in September of 2011. In mid November they called me (12 weeks had passed and the furniture should have been delivered) to let me know that they no longer had the fabric I ...

After waiting three months for my Blake sectional couch to arrive, I was told that someone at West Elm cancelled my order without ever notifying me. I was expecting delivery this week and called for a specific delivery date and was told "That order was ...

I could not have been more disappointed with my experience ordering furniture from West Elm online.  The first delivery arrived with a headboard MINUS the legs necessary to install it.  The other item I ordered was not even on the truck.  ...

We ordered this bed because we thought the design was elegant and smart. The queen size set us back about $1500 with taxes and shipping. We received the original bed on 12/29 and was set up by the white gloves service. After they left to my dismay I ...

I ordered a gift for my girlfriend for Christmas on Nov. 27th. Early enough right? No! The gift won't arrive in time... On Dec. 9th I get an e-mail saying "We sincerely regret that we are unable to fulfill your order. Our supply of the following has ...

I will never order anything from West Elm again. Which I am really bitter about because I like West Elm's products. But the customer service has been so incompetent and down right neglectful, that in the future I will take my business elsewhere. My story ...

Let me start off by saying DON'T BUY ONLINE AT WEST ELM!! We bought a Lateral File Cabinet (color Black) from West Elm online store. The retail store does not carry all the colors so we had to get it online. It wasn't cheap and they charged us a shipping ...

I tried to buy a bed frame online at westelm.com and I should have known from that trying experience that it was going to get worse.  As I was trying to finalize my order, the screen froze and I got a message that I would need to call customer ...