Zenni Optical Online Store

Horrible frame quality. Lenses are badly crafted and prescription is off! I called their customer service and explained my case but i got hung up rudely like others!?I feel pity for those who think their quality is good.

DO NOT WASTE YOUR MONEY!

I ordered single vision lenses, and my prescription is very slight (can get by without glasses), so this should be an easy order to make. I ordered over 3 weeks ago and besides an immediate confirmation that they took my money, I havn't heard a thing. They don't respond to email and telephone hold time is 45-60 minutes. I just sent them an email cancelling the order that they are not making for me, and I am disputing the charge to my credit card. I can get ignored and ripped-off at a bus stop, I am not going to pay someone for that service.

Needless to say, I am impressed!!! I was expecting my pair of eyeglasses to arrive by May 12, 2008 and, instead, they arrived
today - May 5, 2008 (just a week after first ordering)!! The glasses look great and are the exact prescription that I ordered! For $23.95 (which includes the $4.95 shipping fee), I am astounded. The eyeglasses are stylish, contemporary and very light. I am going to order a pair of sunglasses with greater confidence. (By the way, they ship from California and I live in Florida!)

lets see what i have to say about Zenni optical, yes it has good prices, but on their customer service sucks, the glasses aren't made in the us, they are made in China, i ordered my husband a pair back on 3-04-2006 and now it's the end of may going into June and still no glasses. i can really say you need to find out where your glasses are being made, i can get my contacts faster then i can my husband's glasses, i had to make them give me a refund for the glasses. I AM LOOKING AT OUTER SITES TO FIND ONE THAT MAKES THE EYE GLASSES IN THIS COUNTRY.
SEE YA,
CYNTHIA HANCOCK

Zenni Optical gives online shopping a bad name. I ordered 2 pairs and only one arrived after several E-mails and calls the other Pair arrived, one month later with the left lens broke .I attempted to call several times then contacted a person who said they would call me back if I could return them! (because of the great length of time from the original order even-though they just arrived) I was so frustrated I took them from the case and put the already unable glasses in a envelope and put $1.00 worth of stamps on it. The Owner? called me he was just-livid and decided to "school me" on how to be a customer! Because I had not returned the (already broken) glasses in the case I had violated our contract and he was going to report me "to who I have no idea?" for fraud. as of now I have no glasses and no replacements. They will not return the frames either, they said they had to dispose of them and I could not have them back even-though I paid for them. save yourself a lot of money, time, aggravation, and go to a local lenscrafter's!

Excellent experience. I called them on Monday Morning May 12 to ask a question. They answered the phone immediately, and resolved my question. I ordered that day on line, and my glasses were shipped May 16, 4 days later. I received them yesterday, in NYC Tuesday May 20.
Very quick turn around, and the glasses are great!
Thank you Zenni!
Steve

I'm satisfied with the product received from Zenni Optical.After going to Wal-Mart and getting safety glasses for work coasting 296.00 (they paid for them).I started looking for a pair for me not at work.After seeing that it was going to coast moor than 325.00 I came here.And for under a 100.00 I got moor than what I would have at Wal-Mart.
They were delivered two day sooner that they said.The order accuracy was better that the ones I got at Wal-Mart.I was not sure about placing some things on the order
so I called and they walk me through it .

My husband ordered a pair of glasses from Zenni in late August. I was very skeptical about the quality of them due to the low price. In about 2 weeks, he had a really nice set of glasses. I placed my order last week and got my glasses on Friday...8 days after my order was recieved. They are absolutely perfect. I ordered a pair in stainless steel, and it is truly amazing how much lighter these frames are than any I have ever had in the past. I found a similar frame at a local eyeglass merchant, and the cost for the frame alone was $90. I was even told by the merchant that my prescription could not be placed into those particular frames.
Don't be scared to order from Zenni. Yes, they are inexpensive, but they are high quality. My family will be giving Zenni Optical all of our business from now on.

I have had a lot of trouble with zinni gatting my glasse right I had to send them back 2 times and pay postage I did as they suggested and only got less than my money back 2 times I even made a copy of my prescription and they lost it I called and the lady that i talked to was very rude I will never shop with them ever again I woul like to report them to thr better bussines burea I think that I still may do it.I donot recomend them It took me 3 months the last order yhat got messed up was their fault.
sjuanita hughes

I recently bought a pair of rimless glasses from Zenni for $80. Since I have -6.75 prescriptions and the lenses shape were small, I also ordered their high index 1.67 lenses for $40 dollars more .The glasses arrived in about a week and a half. The frame (aluminum) was ok, but look a bit cheap. The lenses however were 10-12 mm thick! If these are high index then I must have a -15 prescription. I gave Zenni a call (customer rep. wasn't very good)and sent it back expecting a new pair. A week later, they sent me an email saying they were refunding 50% of my money back. Contacting costumer service doesn't change anything, so I ended up losing $40 dollars because of their mistake. Trust the name, if you pay more than $19 for glasses at their store, then you're going to get ripped off.

I had reservations about ordering glasses online, but after reading a majority of positive reviews decided to go ahead and try it.  Thought I would only order 1 pair, but after seeing all the styles, figured I would try 3 different styles.  My prescription is a pretty straighforward -3.75 & -4.00 with a mild astigmatism. I ordered 3 pairs, total with shipping was $40.  I expected them to take a long time, because quite a few people had trouble with shipping, but I was okay to wait since I normally wear contacts.  They arrived in perfect shape in 1-1/2 weeks!  I was really shocked.  And they are PERFECT!  The prescription is perfect (even though I had to do that pupil measurement in the mirror).  And I LOVE all three pairs.  VERY PLEASED!!!!!!  If I wore glasses more frequently I'd order 4 more pairs and have one for every day of the week.  LOVE THEM--told everyone I work with about my experience.

On January 24, 2009 I ordered two pairs from Zenni, a gold half rim stainless steel pair and a trendy clear and black plastic pair, cost was around $45 which included shipping and anti-reflective coating. While there was an estimate that the glasses would arrive in eleven days, they didn't arrive until March 3, 2009, more than a month later. Customer Service was a little difficult to contact by phone but emails were prompt. Needless to say, it was worth it! The glasses are great, accurate prescription and look. My advice to anyone ordering from this site is know your info when ordering- know your precription, pupil distance, and especially- pay close attention to the dimensions of the glasses online and measure them to your own face to decide if they'll fit you. Compare the measurements to glasses you already own. I did this and it was very accurate. The glasses are no different than the ones you would order at a vision store- just much cheaper in price!

I placed an order for simple, single vision lenses with the info that I should receive them in two weeks.  It's been three, and after spending three days waiting for them to get their database back online, I find that not only have they not shipped yet, I don't even know if they're done!
Don't waste your time; maybe some people have gotten good service, but it's not worth the crap shoot of maybe or maybe not getting your product, whenever they feel like sending it, in whatever condition.  If you look around the reviews, Zenni is getting such mixed reviews, you're really taking your chances, and how much aggravation are you willing to go through over a small savings?  I only saved about $20 and it's cost me more than that waiting on the phone and being irritated.

I ordered my glasses in Dec have not recieved them as of yet. The company will not answer the phone or return e-mails,this is sad because I had 2 good experiances with this company,anyway buyer beware!

Initial Review:
Delivery speed:
I received the glasses in Arizona (two pairs for $60 incl shipping) 15 calendar days (11 business days) from online order.
Order accuracy:
Glasses arrived as ordered and with correct prescription, etc. Glasses are in new condition.
Satisfied?:
The hardest part is identifying the frames as 1) a style I would like, and 2) a style that fits my face/head.
However, I took responsibility for this before I ordered and accepted these variations as acceptable. I am satisfied initially. More later...

02/25/07: I used one pair for 1 year, few lens scratches, frames mechanically sound, and aesthetically the colors changed from blue to purple. I have just placed those on the shelf and started the other pair...will I be able to survive on $30/year for glasses :) I think so :)