Zenni Optical Online Store

Recently ordered a pair of glasses on 11/10 and received on 11/21 at slightly less than $40 include shipping. Very satisfied with the glasses so far esp. a comparable pair from Sears Optical would cost ~$250 even with 50% off on frames.

TERRIBLE EXPERIENCE.  Ordered the glasses - a very simple prescription- over 3 weeks ago.  Order was somehow misplaced (or something) and was told 3 weeks later they were just shipping the glasses from China.   Then was told the glasses were broken and they would have to start all over again, which would presumably mean a delay of another 3 weeks.  Customer service is staffed, apparently, by incredibly rude, snotty, untrained, self-entitled kids who feel free to speak however they wish to customers.  Unbelievable.  Cancelled the order - we'll SEE if the refund is forthcoming.  Do not waste your time, money, or expectations on this bunch.   They did not deliver for me, and they are not nice.

The customer service is helpful in that it corrected my prescription readings which I've entered incorrectly.Their lab which is located in China is doing very good service in that it is verifying all prescriptions before going to production.I've received my eyeglass set in two weeks flat.The frame (I've opted for stainless steel) and glasses are of very high quality.Its great for its price.It costs me $25 including shipping.

I purchased a pair of glasses through ZenniOptical.com because my vision insurance only covered contacts or glasses, not both. I was extremely hesitant about doing so but I figured with the prices how could I lose... Well I made a smart choice. I was extremely impressed when I received my glasses, which was only 12 days from the date of purchase. And I have an extremely bad astigmatism in one eye. I was just going to get the lenses replaced in my old glasses but JUST FOR the "featherwates" lenses it was going to cost nearly $200.00. I called customer service and asked a few questions, which were answered quickly. If anyone out there is considering purchasing glasses from them, make sure you're your prescription is correct and you measure your PD distance correctly and you should have no problem!! I give them an A++!! Will definately purchase from again and again.

I agree with those who were pleasntly surprised by their experience with Zenni Optical. I kept expecting something to go wrong, but it never did -- the order process was smooth, the delivery happened as advertised, and the product was better than what I have gotten from better-known vendors for many times the price.

This has been the worst shopping experience I have experienced on the net. Customer service is no service at all. E-mails are un-answered. When you call they make promises they do not keep about calling back and responding to requests. 100% Satisfaction is Fiction ... and I'm easy going. It's 2 months now and no glasses and no refund. The first order they sent broken glasses, damaged sun glass shades and a complete wrong order on a second pair of sun glass shades. I was very clear on my instructions, I called to confirm my order twice and I was sent the wrong product. Never again with Zenni. Please consider some other company. I now have my claim in dispute with my credit card company. All this deal caused was aggravation and I had to pay to send back the damaged and wrong order. Think twice, there is a reason it is cheap. Crap products and NO Customer Service.

One of the worst online services ever. I have ordered the glasses in March. When I received the classes, the lens were cracked. So, I sent it back, and Zenni optical said it will be shipped immediately. Look at what is happening? I still do not have my glasses and it's end of June.I want my glasses NOW. Awful customer service, Lies to customer that they sent the glasses, How can I trust accuracy of the prescription if they continue to lies to me that they did sent the glasses even though they didn't. They might give you the wrong prescription and make your eyes worse off. Bad service.. Go to your local eye wear store...

**BEWARE ZENNI OPTICAL**

Rx is a prescription. Zenni will not show proof to anybody buying their lenses exactly what your lenses are made to. You tell them what your Rx is when you order, but they won't show it or prove it when you get your order. So, if they screw up, and they do all the time, you have wasted your time and money. They do this on purpose (won't provide any paperwork with your order to state what your lenses are made to)
because most people buying cheap lenses and frames won't take the hassle to return them. You waste between $30 and $150 every time.

Also, you can only get tint in 3 shades, and can not ever get any tint on anything but straight, low strength lenses.

You can not get high index lenses either (anything thinner than 1.57) like most places except on straight, low strength lenses.

Their customer service is horrible and they are very rude.
Especially the gal that answers.

Have brought 6 pairs of glasses from Zenni, and I must say they are absolutely brilliant, the price is amazing and the quality is as good as any $400 pair you would buy from an optometrist, and delivery was within 2 weeks, I am wrapped with Zenni and have recommended them to all my friends who wear glasses and they have brought some now as well, thanks heaps Zenni, keep up the good work.

great experience progressive glasses at eye drs was almost $500 got pair from zennioptical for under $70. perfect fit and just as good as $500 pair came in under 2 weeks!!! very satisfied

I was concerned about the bad reviews others had left, but I decided to take a chance and ordered a pair of rimless memory titanium glasses with the anti-reflecting coating. A little less than two weeks later I received exactly what I ordered and in perfect shape. Now I'm considering buying another pair, even though I don't really need them. You just cant beat the price.

I tell everyone I know about zenni. My glasses were around $40 for memory titanium frames and a couple pairs of the snap on sunglasses. A similar setup at costco was going to cost me $300. When I eventually need a new pair I'm going to zenni all the way.

Very easy to use web site. Glasses arrived in less than 2 weeks. Can't beat the price! The glasses were exactly as ordered and the correct prescription. This was my first order, kind of a test. I WILL use them again! The same glasses would have been $200-$300, even with insurance.
At this price I can afford to buy a spare pair or two.

My almost two year old thinks glasses are great to play with so once he broke my last pair I decided to go cheap. Zenni has a pretty good selection. I ended up spending 22.85 total and they showed up in less than 2 weeks. I was surprised. I will be ordering some more fun ones :) I would recommend Zenni Optical to other people.

Received my order on time, but I was disappointed at the quality. The frames are very poor quality -cheap- (yes, here you get what you paid for). I'm afraid to even put them on that they will break. They make this cracking noise and look like toy eyeglasses rather than prescription. I ordered 4 pairs, 3 different styles and price ranges. I will be returning all of them. They promise 50% refund. We'll see. I bought glasses online before and was very satisfied. I used eyebuydirect.com and they delivered stylish quality frames for little more than zenni. I will go back to shopping at eyebuydirect.