Zenni Optical Online Store

I have had nothing but horrible experiences with this company! First I tried to order 2 pairs of glasses, but the website shopping basket was broken they said. So I faxed in the order. Two weeks later I called and the response I got was "Oh sorry, we haven't ordered it yet." Then, one month after that, I called again and they had forgotten to make the order! VERY unsatisfied, I decided to cancel altogether and find another company to do my business with.

Very happy with my service- their site was very good and helped quite a bit with figuring out my prescription. The delivery (to Canada) was as fast as could be expected, and best of all, they did not charge an outrageous rate to ship up here :)

The glasses were all exactly what I ordered, and very well made.

I bought 3 pairs of glasses, two of them bifocal, one sunglasses,  plus clip ons for $121.  It took nearly three weeks for delivery, but they are great. And no extra charge for poly carbonate! I am totally satisfied and would definitely order again. The only disappointment is that some of the styles aren't available as bifocals and some aren't available for certain size faces. The stem lengths sounded different from what I had before, but they fit very comfortably with no  adjustments needed.

6 pairs and all are terrific! 2 orders...Arrived in 2-3 weeks.
From progressive lens to sunglasses. Perfect! I'll be back for more.

Great buying experience! I initially ordered two pairs of eyeglasses, along with a pair of sunglasses. The eyeglasses were progressive bifocals and I received them in two weeks. I've ordered two more pairs of eyeglasses for a total of $250.00 for 5 pairs of glasses ; the last pair of eyeglasses I bought from the local optician cost me $400.00. The glasses from Zenni's are very well-made, too!

Zenni is wonderful!!!

The shipping was supposed to take 2 weeks? In the buying notes, I noted that I had to travel for work and I needed them a bit quicker than that... to my surprise, that request was fulfilled and I received the pair a day before I left town!

I paid a total of 15$, $9 frame, mid-index which turned out to be quite thin for -3.00, and AR coating.

Result? I like these 15$ pair much much more than the Ray-ban I unjustly paid hundreds of dollars for. The style and fit of these are better, and I cant tell a difference between these lenses and my other pair.

These were supposed to be "back-up" glasses, but I actually wear these daily and use the other as back-up

I wouldn't recommend this site if you want to receive your glasses within two months or less. I understand that these glasses are made in China, but you shouldn't state that orders will be delivered within three weeks if you can't actually deliver them within that time - it turns out to be double the time they promise. I have been waiting a month for my order and I just found out today that it has not yet even left China, so it will likely be another month before I receive it. Horrible! And when I called, the woman who "helped" me was exceedingly rude and had no answers for me whatsoever. Overall satisfaction? Zero! Even if the glasses are fabulous, I couldn't tell you since they take so long to arrive and the customer service has left a bad taste in my mouth. For your sanity, go somewhere else!

Worst.Customer.Service.Ever.

They have lost my order, it is two weeks past due, and Zenni Optical does not posses a functioning database to tell me where it is. They are either unable or unwilling to return phone calls and emails. Their customer service manager, Chris is inflexible and unhelpful. He could use a class in conflict resolution and customer service. He and his staff is dismissive, they try to resolve situations by taking your name and "calling you back" which results in no phone call from them, and more of your time spent calling them again.

I would never, ever, under any circumstances use this company again nor would I recommend them. There are other competitors out there who are more willing to help their paying customers.