Zenni Optical Online Store

I purchased my first pair in late January, and received them in about two weeks. I was pleasantly surprised. They were very stylish and I actually don't mind being seen in them. I lost a lens in my old pair over a year ago, and it is so nice to have some glasses that I can put on instead of having to put in my contacts all the time. When I enquired to Lenscrafter about replacing the lens, the price was outrageous - $300 without a new frame. Given I needed high index lens and a few other upgrades my cost was $58 at Zenni. What a deal!! I am happier with these that I was the pair that came from a Lenscrafter. At least I know that I can get a replacement pair without breaking the bank. I haven't had to deal with customer service, so cannot comment on that.

I recently purchased eyeglasses through Zenni Optical and I had a wonderful experience. The website is easy to navigate and they have some really cool, trendy frames. Usually when you go for the less expensive frames at other places like LensCrafters or Pearl, your selection is limited to the crappiest looking, out-of-style frames. Most importantly though I received my order promptly and it was exactly what I ordered. I love my new frames and they are much higher quality than I expected! They even throw in hard lens cases and cleaning cloths, how swell is THAT? I think I'm going to buy eyeglasses to match my outfits from Zenni since they have so many designs and colors and they're so inexpensive!

I am very happy with the Zenni quality. Like someone else said, as good as any I've ever bought and I've been buying eye glasses for almost 30 years. The fit and finish of the lenses is actually better than my last pair of glasses that I bought from Target for almost $200 (I'll never buy from Target again - poor quality and would not address my problem). Unfortunately, the $3.95 clip on is not a replacement for a good pair of magnetic clip on glasses. I really wish they had a better selection of clip on style glasses. Having had magnetic clip-ons, it is really hard to go back to the "old school" style of glasses. The Zenni clip-on is slightly larger than the eyeglasses and slides over the top using two bobby pin style connectors to hold it onto the lenses. I'm afraid that it will scratch the lenses with repeated use and should only be used on occasion. I'll try to post a picture later.

I was skeptical buying progressives online but I took the chance and am I glad I did! The glasses are of high quality and are perfect. The price makes the choice a no brainer.

I ordered the 19.95 el cheapos and was surprised at the quality. Very nice glasses and unbeatable for the price. It took about 2 weeks for delivery. However I also ordered sunglasses (clip ons) to go with the glasses. Those never came, and after several e-mails and one long distance call, they still have not arrived (2 months later). So, in short after 2 months I still have not received what I paid for.

I ordered a pair of -1D prescription titanium glasses. After 1 month waiting and several mails not replied, I received a pair of glasses, well constructed, but in plastic and with a -5 or -7 prescription!!! I was unable to put on this glasses, I couldn't see through them. After several e-mails and months, at last I received one mail, offering me to send a new pair of glasses for more money. I wanted my money back, because I didn't want another pair of useless glasses with random prescription and more money spent. I never got another mail from them. Instead I get a lot of junk mail in my main mail (viagra, steroids, etc)every day :-( I don't recommend this shop at all.

On February 5th I ordered two pair of glasses and as of March 5th I still have not received my order. I called to inquire as to the status of my order on February 18th and was told that it should be shipped the following Tuesday: didn't happen. I called again on the 28th and was told that it would be shipped that day. It's March 5th and still no glasses and no real answers.

Update: I received my order on March 8th. I'm completely satisfied with the glasses that I received. My glasses came exactly the way that I ordered them and are better quality than I expected for the price. I will certainly order from them again. If you do use these guys make sure that don't need your glasses immediately.

My order arrived earlier than expected, and the glasses work perfectly and the frames are awesome. $50 for nice frames, bifocal anti-scratch and anti-glare glasses is such a great deal. I will use them again!

I ordered my four pair of glasses on 7/14 and they were delivered on 8/1!! Two weeks just like they said. Glasses are exactly as described if not better! I love the fact that I got to use my vision allowance for not just one pair with out of pocket expenses but four pair with money left over for more if wanted. Figure if I have to wear them I am going to make them be my accessories! Great service and communication! Thanks!

TERRIBLE EXPERIENCE - BUYER BEWARE! When ordered frame for glasses, we were shipped the incorrect item. On the phone we were told that they'd get the correct frame to us, but they needed to charge our credit card twice. This was OK, since the customer service part-timer re-assured us a prompt refund would be issued when the original mistake was returned. But many weeks later, no new frame, all the while they still had charged us! In attempting to resolve the issue, the agent said a new frame would be ordered from CHINA and it was our fault for not following up sooner. Finally the manager hung up on us while trying to get our money back for the returned pair. UNBELIEVABLE!!

Save your time and frustration by going to CostCo or somewhere local. You won't regret it if something goes wrong with your order.

Having been quoted around $700 (AUS) for a pair of rimless glasses, I began searching the internet.

I came across Zenni, perused the site, thought about it, went back into the website, thought about it some more, and then decided to order. At worst I lost $100 (Aus), at best I gained two pairs of glasses.

As I live in Australia, I used a money order. I did get concerned after almost two months but they did arrive finally.

Look, I have nothing but good things to say about the product. You get what you pay for. I now have two pairs of inexpensive rimless glasses. The memory titanium pair are more robust than the memory plastic which I am not sure will last all that long - although they are my favourite.

As with a number of other reviewers, I have to agree the customer support is virtually non-existent. Half the time they did not even respond to my emails.

All in all, I would recommend this mob. Just don't order in emergency situations as you are likely to be waiting a while. Be organised!

My first order from Zenni took more than a month to receive , but I liked the quality. So I would not complain.  Zenni eyeglasses are better than my other eyeglasses which cost me more than $300 at the retail store. With Zenni it was only about $23.00.
My second order was faster. I order 2 pairs.  It took only 16days to arrive. I checked my trancking number, it took only 3 days from Hong Kong post office to get to East Coast where I live. Not only I like their products themselves, but also delivery speed got faster. And of course, prices are unbeatable. I was never been able to afford priscription sunglasses before.  Withe Zenni price, I can afford many pairs. Now I can wear different eyeglasses everyday to match my outfit of the day. I am going to buy a pair to my mother. I am so confident that she is going to love them too. Thanks Zenni.

I was originally very pleased with Zenni. So pleased that I ordered glasses for my Dad (I believe in Aug or Sept of 2005). His glasses broke a couple weeks after he got them. I called Zenni and was told they would send a new nose piece out. I have called about 6 times over the past 8 months and not gotten a replacement. I again called in May and was told they were waiting for the frame to come in. I called June 20,2006 and left a message on there voice mail that if I didn't get a call back and a new frame I would trash them on the internet. I got a call today. Instead of taking responsibilty she told me that I was at least as culpable as they were for letting this go on so long and then asked what I wanted and hung up. I told her I wanted a new frame. I find it so hard to believe that she could try to deflect the cause of the problem on to me. Buy from them at your own risk!

Pathetic! I ordered glasses with Photochromic (Transition) and Progressive. Yes, it was a year ago but I was not familiar with Trinsition type glasses and thought they were right...but they seemed dark all the time. It has been a difficult year with them. I had my annual exam today and was told that the glasses are not transition type..they are only tinted. I PAID Zenni Optical FOR Photocromic. I called Zenni, they verified I did purchase Photocromic, and I was told that there is a 30 day adjustment policy so I am too late.
 can understand that, BUT I can NOT understand they charging me for something and not giving it to me. They need to deliver what is ordered and paid for, not less. I referred 8 others and they bought from Zenni Optical, and I know they will not buy again after I tell them about this. And, Clark Howard needs, and will, know about this rip-off.
NO MORE ZENNI!!!!  

I have never bought glasses online before...BUT I surely will again, from Zenni Optical!!!

I broke my glasses...I went to Sears Optical and they wanted $450 dollars for rimless glasses like what I had...Luckily I had a back-up pair that I had never worn...

I did some searching online and found Zenni Optical...I read a lot of reviews...

I ordered 3 pair of prescription glasses...-5.25 is part of my prescription...2 pair of rimless clear with the clip-on sunshades, and 1 pair of aluminum full rim with sun-shade build into the lense...

I ordered them and got them in right around two weeks...

I got them today...They are GREAT...They are "No Name" brand but they are perfect...Nice and clear...No scratches, etc...

I paid $96 shipped to my door...

I will say to make sure you understand the measurements of the frames...This can be a little tricky...YOU must measure the glasses you have in mm and order some relative to that size...Frame width, Bridge, Temple length, and maybe the lens width and heighth if you are looking at a rimless frame...

I understood the measurements...And the glasses are GREAT and well worth the money...The KEY is the measurements...

Cwise - mailto:cliftonwise@gmail.com