Zenni Optical Online Store

I ordered my four pair of glasses on 7/14 and they were delivered on 8/1!! Two weeks just like they said. Glasses are exactly as described if not better! I love the fact that I got to use my vision allowance for not just one pair with out of pocket expenses but four pair with money left over for more if wanted. Figure if I have to wear them I am going to make them be my accessories! Great service and communication! Thanks!

I just got my glasses and it took about a week and a half to get them. I have to say for $20 bucks you can't go wrong with just trying a pair. Well I'm very satisfied and so I ordered a pair for my Dad and my Sister in Law ordered 2 pair as well! I just purchased a pair of designer frames in Aug '07 for $397.00 and these are just as good but better because of the COST SAVINGS!!! I will spread the word, just do me a favor and start updating the site more with funkier looking frames and colors!

Okay, this place is great. I placed an order for two regular pair of glasses, and one pair of prescription sunglasses. The total, with $5.00 for shipping was $45.00. They give a timeframe of two weeks for regular glasses and about three for tinted lenses, and I received mine in a little over two weeks.
Everything arrived in a padded envelope (that was nearly impossible to open) and each of the glasses were in hard plastic case. The best part--all of the glasses were absolutely perfect and exactly what I ordered. They fit great, and they were the right prescription. Wow.

This is my fourth pair of Zenni Optical prescription glasses. At these prices I can afford to have several pairs of prescription glasses. Prescription sunglasses, regular bifocals, regular, and now, since my experience has been so good I spent the slightly less than $100 to get the top-of-the prescription line. Since I have read some complaints about frame quality I include frame type since this is my 4th pair and they seem to be very good quality.

4162 Metal Alloy with Spring Hinge
Options/Prescription:
Frame Colors: 11 Silver
...........
Photochromic + Progressive

Since I have also read some complaints about spotty service, I include this last experience: They held up my order and contacted me by email to make sure I had not made a prescription error.

They say it takes about 2-3 weeks to fill and that has been my experience.

Am I rough with them? not really, but I do play golf and tennis.

Highly recommended.

Just wanted to let everyone know how rude and bad there customer service department is from a standard representive to a supervisor.  I ordered a pair of glasses from them on October 20, 2008 and have not received by order.  I have called there and was informed that the FDA made them hold all glasses.  Sometime last week i called and was told that they received the okay to send them out and they were going to have someone come in on Saturday to start processing the 4000 glasses.  When i called today and spoke to the supervisior she was so rude and told me that i was lying that nobody never informed me of that.  I asked to get a full refund due to the fact of the headaches this has caused and due to the fact that i never received the glasses she informed me only 50%.  I give this place a VERY VERY BAD REVIEW.

I have to agree with the negative comments I have read. They are absolutely undiluted comments and clear as to what you can expect. I ordered 2 pair of glasses. One pair recieved was put together so sloppy that the screws were crooked and stripped causing the lens to fall out. The second pair is not usable because the prescription is not accurate. Mind you, you are sent glasses that are not fitted to your face or nose especially so they must be taken to an optometrist for adjustment so they stay on. You cannot get a refund of 100% no matter what the problem is. You cannot cancel an order either. I would not be surprised if children and slave labor was used as well.
These glasses are made in China then shipped to California for forwarding to you. None of the frames are brand name, only copies of popular styles. By the time you finish paying the extra charges, you can easily find other sites where US makers are guaranteeing the refund and fit of the glasses and frames.

I bought 6 pairs of glasses from them.  The motorcycle goggles were dangerous to wear.  The prescription seemed way off.  I sent them back.  Called numerous times and always got a recording.  It took them more then a month to tell me that the curvature was wrong for my prescription....they said so sorry, my problem, not theirs.

Their progressive lenses are the old style, told to me by my eye doctor.  Don't waste your money.  I will never use them again. 

I ordered the rimless silver titanium frames and received it in one week. I am very happy with my new glasses, and it only cost me $50! They are really light and much better than the rimless plastic frames I had before that cost $130 even after insurance coverage. The "polarized sunglasses clip-on" seems ghetto, but maybe it'd come in handy at some point. I was pleasantly surprised at how easy it was despite all the negative reviews and unsatisfactory rating at BBB.

Months have passed. Mistakes by Zenni Optical are the reason. Everything seemed OK but that all changed as soon as their mistakes were called to their attention. Went from OK to monstrous. Read their "guarantee" VERY carefully. You will see the customer pays EVERY TIME. It's just a matter of how much. Now what kind of guarantee is that except that you will be cheated out of some amount even when Zenni Optical is entirely at fault? Customer service is horrible, horrible, horrible. Constant denials and delays and bogus excuses benefit them - after all, they have your money. That could not happen unless that was S.O.P. for Zenni Optical. Everything a company should NOT be. Really sad. Not worth it. Decide for yourself.

I order a pair of glasses for my 4 years kid. Because instead of $200 they will cost $78 for his frame and lenses. But today is more than a month and I didn't receive anything. I'm still waiting. I called this morning and they supposed to be shipped. I didn't recommend for EXTRA-strength prescription. They didn't have the lenses that I need and if I didn't call or e-mail a lot of times today I'm supposed to be waiting without an excuse.

Purchased a pair of rimless glasses for $18 and I'm happy with them. I didn't have to deal with the customer service (I read some complaints about them).
I believe that if you don't make mistakes placing your order, everything is going to be ok. Be sure you measure your PD and pick a frame that fits your face.

DO NOT order progressives from these people. They do not account for segment height, which caused my prescription to start way too low in the lenses, and "fall off" the bottom of the lenses. Completely unusable. If I tip my head way back, I can see my computer screen, but I cannot see at all to read (my head only tips back just so far). I contacted Zenni after having my lenses checked by my optometrist, they gave me the required segment height measurements to allow me to see, but Zenni says they "don't do custom segment height for lined bi-focal or progressive glasses". So, basically, it tough nuts for me and any other person out there whose eye-to-frame height is not perfectly normal. Stupid me, I ordered two sets...so I'm out double the amount if I had only ordered one. Sure, they'll refund 50% of the purchase price (minus shipping & handling, of course), but I'm still out almost $100!

DO NOT use. My prescription was botched - I took the glasses to Walmart Vision to verify the prescription, and Zenni Optical over corrected by -.5, enough to give me a headache.
They do not refund or accept returns - BEWARE - even though you enter your prescription correctly, does not mean that they will fill it properly. It cost me $100 to get new lenses at Walmart Vision.

I recently ordered two pair of eye glasses.
I NEVER received my order.
Upon calling Zenni Optical three times, I was told by some girl that she was on another line and would have to call me back...SHE NEVER DID!
When I finally got thru, I was told by the same girl that they shipped my order and if I did not receive my order, then it was the post office's fault...end of conversation!
So I lost my money and NEVER received my eye glasses!

I liked everything I had read about Zenni until one month after placing my order. To date, I have not recieved my glasses, and have never successfully gotten through to customer service. After several threatening E mails, I was told that my order is "held up in customs". I have since learned that there are 14 complaints at the BBB and I doubt I willl ever get the glasses I have waited for.

I placed an order with LBI and was sent a confirmation for shipping. Why can't Zenni come through for me as thaey have so many others?