Highest Rated Review by the Community
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Jul 12 '07
Pros: Cool progressive idea that allows you to be part of the movement
Cons: It is not yeat mature enough to make all people happy
Summary: When I was a student, we received a free subscription to Zipcar and it seemed to be a very cool idea, so I tried it. Quite honestly I see only few circumstances under which you may need Zip car… Let me tell you what’s wrong here. Zipcar ... read more
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May 27 '12
Pros: More convenient locations
Cons: Service not reliable
Summary: I rented a car on march third, everything went well. When I tried to rent a car in May with my zipcar app, I was denied. I called the company and asked about my account problem. The representative told me that was a balance of $22. and even if I paid my ... read more
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Feb 20 '11
Pros: Many cars situated locally.
The concept is great.
Cons: Cars are not cleaned regularly.
Poor customer service.
Cars are much more expensive than advertised.
Summary: Although the concept is terrific, I am very unimpressed after joining. ...Really thinking twice about cancelling my membership. Cars are not cleaned regularly. Upon entering one of the cars, there was such a strong scent of nail polish or ... read more
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Feb 01 '11
Pros: Hourly reservations.
Damaged cars.
Some cars smell.
Gas Card.
Cons: Cars breakdown and do not expect help.
Membership fee.
Deductable.
Summary: This service is not cheap. Less than 5% of their cars cost less than $9 hour. It appears to be more convenient, but it is not. There are always complications. Some minor, such as the card will not work for five to ten minutes, ... read more
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Oct 09 '10
Pros: Great cars, convenient, reasonably-priced
Cons: Poor website, poor billing, rude customer service
Summary: I used zipcar for the first time a few weeks ago. Making the reservation, getting the car, etc were easy. The car was in great condition, it was clean, there was gas in the tank, etc. I rented the scion xB which is a surprisingly fun and useful ... read more
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Dec 03 '09
Pros: As the advertised
Cons: The advertising is deceptive! It's a predator.
Summary: I am always on time returning the car and sometimes over reserve the hours because I wasn't sure when I can get back. Here is what you should remember before you join: 1. They claim the car is always available: True, but ... read more
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Apr 19 '09
Pros: It works, under some conditions.
Cons: It doesn't work, otherwise. Took so long to get a membership card. Horrible customer service
Summary: I signed up through the website, and got an approval email which says my membership card will be mailed to me soon. However, it didn't arrive after nine days (their website claims "you can be Zipping down the street in three days to a week"). I emailed ... read more
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Aug 24 '08
Pros: application process was a breeze and the rates are very reasonable
Cons: Horrible customer service; HIGH late fees even if the car breaks down!!
Summary: I'm not one to write reviews but after many years of considering using Zipcar in DC I finally took the plunge and really regret it. While the application process was a breeze and the rates are very reasonable, the late fees are absurd ($50 per half hour) ... read more
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May 14 '08
Pros: a good idea in concept
Cons: application process misleading and insurance charges excessive.
Summary: I found that the almost $130 charge on my credit card just to sign up for the service --before I had used Zip Car at all-- excessive and misleading. You're forced to buy their insurance even if you have your own and also have to pay a lot to avoid an ... read more
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Oct 04 '07
Pros: - Great for multi city users
- Second only to a not-for-profit in serving members
Cons: - Annual fees are a barrier for infrequent users
Summary: Is Car Sharing Right for You? Car sharing programs like ZipCar, give members access vehicles for an hour, several hours, a day or more. ZipCar has a great variety of vehicles including hybrids, BMWs, mini coopers, wagons and sedans. As a ... read more
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Sep 19 '07
Pros: Cheap, friendly web interface
Cons: They don't take care of their cars. Their customer service bites.
Summary: I also have to share many negative experiences with Zipcar. Dirty cars and cars with poor maintenance. One car was left with the crankcase cap off, which I did not discover until smoke starting pouring out of the engine compartment. Stopped the car and ... read more
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Aug 26 '07
Pros: Nice idea...
Cons: ...but it doesn't work.
Summary: Today, I went to go pick up my first Zipcar. I wanted to move a few things with a friend from my old apartment to my new apartment. Being on a tight schedule, I got there a couple minutes early just to make sure I pulled out of the lot with my car on ... read more
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Aug 06 '07
Pros: Good selection of cars;
Cons: based on other reserver's trust that they will return car on time
Summary: Hello Our story: We made a reservation weeks in advance for a Volvo for Saturday, August 4th for noon. We had to get to an event miles away and thought that the best way to get there was to rent a car. We conducted our research and concluded that ... read more
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Jan 03 '06
Pros: Flexible. Affordable. Convenient. Nice cars.
Cons: May be too expensive if you drive often.
Summary: Zipcar is, as the very detailed post from "mithril" describes, a very useful car rental service for most people who need a car infrequently. I won't summarize the whole Zipcar experience since it was already done here. I want you to be aware that Zipcar ... read more
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Nov 10 '05
Pros: Cooler, easier, less expensive and more convenient way to rent a car.
Cons: None. The new paradigm in car rental unless you need a high-mileage rental.
Summary: A few months ago, I tried my first Zipcar rental. I'm hooked and will NEVER go back to renting a car from regular car rental agencies whenever Zipcar is an option. Read on to find out why. Forget Everything You Know About Car Rentals No ... read more
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