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AJ Madison

AJ Madison

Overall store rating:  Store Rating: 3.5
Reviewed by 899 customers

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Showing 361-380 of 505 reviews Page 1 ... 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26   Previous   Next
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Overall Rating:Store Rating: 2.0
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It's the little things that count when it comes to customer service
by ,Jun 25, 2010
(Not Yet Rated)
This is the last time I will try to save $100. I am very happy with my Bosch appliances but I should have purchased them elsewhere. The dryer was delivered scratched and dented and the washing machine was 220 volt. They gave me a credit for the scratched
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Overall Rating:Store Rating: 2.0
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Great price...Poor Customer Service
by ,Apr 25, 2010
(Show)
Great price on my Napoleon grill, but that's the only positive I can say with my experience.  Customer service was courteous, but was very inconsistent on when I would receive my grill.  They weren't sure where the grill was (i.e. if it had
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Overall Rating:Store Rating: 2.0
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Will not buy from this company again
by ,Aug 5, 2009
(Not Yet Rated)
Dumped the packing material in my front yard and was gone in a flash. Price was about the same as other vendors and the service was nothing
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Overall Rating:Store Rating: 2.0
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Frustrating
by ,Sep 9, 2008
(Not Yet Rated)
AJ Madison's reps were friendly when I ordered a range, but their customer service evaporated when it turned out the range was on backorder. They originally promised delivery in 7-10 business days, I got the range 6 weeks later. I called every few
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Overall Rating:Store Rating: 2.0
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wont use them again
by ,Jun 26, 2008
(Show)
good experience with several sale people, had a very tough time getting through with customer service, i got a bunch of " will call u backs" from mikayala...she never
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Overall Rating:Store Rating: 2.0
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Not a pleasant experience.
by ,May 10, 2008
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The delivery did not happen as promised. They missed 2 scheduled delivery dates. On the day of delivery the installers left dents in the door frame. The refrigerator turned out to be defective, may not be the store's fault, but it was very difficult
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Overall Rating:Store Rating: 2.0
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Could have been better if AJ Madison had stood behind their word
by ,Jul 18, 2007
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I love the equipment itself and the price was better than our local store. The timing was terrible; we ordered end of April or early March and the equipment came mid June. Also, we were promised a $100 rebate on each of the items for a total of $300.
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Overall Rating:Store Rating: 2.0
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Won't be using them again
by ,Nov 6, 2006
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I ordered a major appliance based on the price and "in stock" status. After receiving no other information I sent email to inquire about shipping dates and was told the unit was out of stock from the vendor, but given no time for delivery. I then found
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Overall Rating:Store Rating: 2.0
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waste of time
by ,Jul 31, 2006
(Show)
Ordered the item through Amazon.com. Then looked at their web site and it said item was discontinued. Called and was assured it would be delivered. Credit card was charged the same day. Notified 4 days later item was out of stock. They are
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Overall Rating:Store Rating: 2.0
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Ordering was easy, customer service was not helpful other than to take a message.
by ,Jul 28, 2006
(Show)
I ordered a portable air conditioner on line with ease. I was a little disappointed that I couldn't track the order other than to be notified that it was "pending", then "shipped"- no info re the freight carrier or date of delivery. I read all the fine
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Overall Rating:Store Rating: 2.0
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Not so good
by ,Jan 20, 2006
(Show)
Experience is not good so far. I ordered a frig on January 11, 2006. Because I did not receive a confirming email, I called them a week later, on January 18, asking about status. I was told the frig would be shipped in 2 weeks. Pretty amazing that it
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Overall Rating:Store Rating: 2.0
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Undoubted the worst online purchase I have ever attempted - still waiting for resolution!!!
by ,Oct 6, 2005
(Show)
Ordered a $1600+ refrigerator on 09/07/05 with an expected delivery date of 09/15/05. On or around the 16th with no delivery, I called AJMadison and was told that I'd have to call the shipper (Seko) for its status. After repeated calls to the shipper -
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Overall Rating:Store Rating: 2.0
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Late delivery, poor customer service
by ,Apr 25, 2005
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I ordered two items from AJ Madison. It took 6 weeks for me to receive these items!!! I do not remember how long the website said it would take, but it definitely was not 6 weeks. One of the items was damaged upon delivery. It took another 6 weeks to
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Overall Rating:Store Rating: 2.0
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Poor customer service.
by ,Jul 13, 2004
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Calling to speak to AJ Madison customer service is a very big hassle. You have to leave a message, no matter what time you call, and you get placed on hold forever before you can even do that. The option to bypass the holding time and simply just leave
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Overall Rating:Store Rating: 1.0
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The worst
by ,Dec 25, 2013
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The worst experience ever!!!I bought a Bosch dishwasher which was deffective when it was firsttested. They would not take responsibility and replace it. They changed their arguments every time. They wanted to treat it as though it was
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Overall Rating:Store Rating: 1.0
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HORRIBLE STAY AWAY FROM THIS COMPANY
by ,Aug 19, 2013
(Show)
WHAT A NIGHTMARE!!!  I ordered a washer and dryer on July 26th.. I was dicked around till August 19th when it was finally deemed lost in transit.. Customer Service was EXTREMELY rude and condescending to me.. I do NOT recommend this company at
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Overall Rating:Store Rating: 1.0
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DAMAGED PRODUCT
by ,May 24, 2013
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I spent $2300 in appliances for a kitchen remodel.  We were delayed due to cabinet installation and my products were not opened and inspected.  When we opened the pristine microwave box, the microwave was crushed on the front left
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Overall Rating:Store Rating: 1.0
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Appliance improperly packed - zero customer service thereafter
by ,Nov 28, 2012
(Show)
Our past experience with AJ Madison had been positive.  However, the Nov 2012 purchas of a  70" tall wine cooler arrived inadequently packed without a box - only shrink wrap.  Both sides were dented and the door does not close.  The
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Overall Rating:Store Rating: 1.0
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Don't do it!
by ,Aug 24, 2012
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Don't waste your time! After receiving a damaged stainless steel backsplash for my 48" Five Star range. They wouldn't exchange it. The customer service is not very helpful or willing to get your product delivered on time. We are a construction company
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Overall Rating:Store Rating: 1.0
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Horrible experience. Save yourself the nightmare!
by ,Jun 28, 2012
(Show)
This company is suspect at best. I paid for a refridgerator. I was told it would be delivered 7-10 days after it shipped. The customer service ends as soon as you give them a credit card. They charged me twice for the same refridgerator. When I contacted
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Showing 361-380 of 505 reviews Page 1 ... 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Previous   Next

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Showing 271-285 of 442 surveys Page 1 ... 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30   Previous   Next
Date Rating
Overall Rating:Store Rating: 4.0
 
Aug 14, 2006
(Show)

Had to wait 9 days to receive the merchandise but other than that everything...
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Overall Rating:Store Rating: 5.0
 
Aug 11, 2006
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Good price, timely delivery
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Overall Rating:Store Rating: 1.0
 
Aug 7, 2006
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They sent me an e-mail dated July 20 saying the unit had shipped,but there was...
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Overall Rating:Store Rating: 5.0
 
Aug 6, 2006
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Good pricing. Quick delivery (cheap). Easy to work with.
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Overall Rating:Store Rating: 5.0
 
Aug 6, 2006
(Show)

DELIVERY OCCURRED 2 DAYS AFTER ORDERING. ONE OF THE AIR CONDITIONERS DID NOT...
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Overall Rating:Store Rating: 2.0
 
Aug 4, 2006
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I ordered the item and received an order number to track it. For two weeks,...
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Overall Rating:Store Rating: 4.0
 
Aug 1, 2006
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I couldn't track the item and didn't know when to expect it. The air...
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Overall Rating:Store Rating: 4.0
 
Jul 25, 2006
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the fridge was excellent. the air conditioner came with the box a pretty mashed...
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Overall Rating:Store Rating: 5.0
 
Jul 20, 2006
(Show)

First of all, the same product was seen at other stores for 2x's the price, I...
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Overall Rating:Store Rating: 5.0
 
Jul 20, 2006
(Not Yet Rated)

I found it quite easy and the people that I talked to were very helpful.
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Overall Rating:Store Rating: 5.0
 
Jul 19, 2006
(Show)

The only gripe I have is that I sent an eMail to the customer support address...
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Overall Rating:Store Rating: 5.0
 
Jul 19, 2006
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Very quick ship, cheapest price I could find on the internet and item as...
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Overall Rating:Store Rating: 5.0
 
Jul 19, 2006
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good prices, fast, accurate order filling, fast shipment.
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Overall Rating:Store Rating: 2.0
 
Jul 15, 2006
(Not Yet Rated)

The merchant sent me the wrong product. They were unable to replace it with...
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Overall Rating:Store Rating: 5.0
 
Jul 14, 2006
(Show)

everyone was friendly when I called to check the status of my order and we...
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Showing 271-285 of 442 surveys Page 1 ... 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Previous   Next