AJ Madison

Ordered 5 kitchen major kitchen appliances May 29, 2008 from Mark Moreno. Received entire order June 20, 2008 (at 6:10 am) by two very helpful delivery men. After unpacking later that day, found everything in showroom condition. The order consisted

The buying process was fine. We purchased two through wall AC units (fedders). These units have not worked since the day after they were installed. I am appalled at the terrible service from AJ Madison. The products they sold us (>$2300 worth of

good experience with several sale people, had a very tough time getting through with customer service, i got a bunch of " will call u backs" from mikayala...she never

Delivery speed was appalling. I ordered two items, one of which took six weeks to arrive, the other took a mere four weeks but arrived damaged and had to be sent back. Calling their customer "service" line involves 20-30 minutes on hold before you're

DO NOT DEAL WITH THIS COMPANY THEY ARE A NIGHTMARE UNRELIABLE IN ALL DEPARTMENTS. I HAVE NEVER, NEVER DEALT WITH PEOPLE LIKE THIS I PLACED A $20,000.00 WHICH I HAD TO CANCEL 1/2 OF IT THE DELIVERY WAS AS BAD AS THERE CUSTOMER SERVICE, THERE SALES FORCE

Although the experience buying online was what a customer should expect (e.g. good value, intuitive, multiple payment options, the customer service experience has much to be desired. I purchased an outdoor grill top on May 17th with standard freight.

They sent a damaged sink, and won't help. The customer service lies and is terrible. They say something on the phone and promise a follow-up email, then try to rush you off the phone. When the email comes, it is different.

My experience with AJ Madison was absolutely horrible. I would never buy anything from them again. To reach customer service you are put on hold for ages, and then the service people are rude and do not help at all. Their service contracts for repair

Aggravating. Lied; hard to cancel. Ordered range and hood after they said they had both "in stock" and could deliver in 7 business days. Called after 8 days and after several calls and hours of my time was told it would be two more weeks. Reordered

Ordered BOSCH micro/hood, cooktop, double oven, dishwasher. Called Customer Service to check on delivery. I had a special order part that was delivered to them in 5 days from manuf. Customer Service very helpful. Took 30 days to arrive, but I got free

I live on an island , off of an island, and when I ordered a washer, dryer and dishwasher, I was assured that delivery was included in the price. When a problem arose over the ferry cost to the second island, AJMadison took care of it promptly , and

I just placed an order and then found a lot of reviews that concern me. It does appears that the most negative are older, so I hope that there won't be any issues. Ordering was the easy part and the prices great. Delivery was confirmed for the

The delivery did not happen as promised. They missed 2 scheduled delivery dates. On the day of delivery the installers left dents in the door frame. The refrigerator turned out to be defective, may not be the store's fault, but it was very difficult

My husband found the stove at AJ Madison via internet. We were very impressed with the speed of the delivery as we do live in the rural southwest where delivery can often be problematic. The stove arrived in good condition and our local gas co. was

I had an excellent experience with AJ Madison. I received my order in a little over a week from the time that I ordered it. It was delivered on a Saturday. I was very impressed at how well my refrigerator was packed and it was in perfect condition.

I purchased 4 appliances with them, with the promise of getting over $400 in rebates from the ever so polite salesperson, but that was back in Sept 07, and it is now almost May 08 and I still have not received a single penny. I have called them numerouse

Horrible shopping experience as a Contactor. Unit was damaged within the package itself (not on the outside). They did and will do nothing to replace just the damaged items or a Broan Range Hood. I had to call Broan direct and was totally pleased with

After I placed an order for thousands of dollars' worth of appliances, the online order tracking didn't have any information about the status of my order for over a week. So I called, and spent more than an hour on hold waiting to speak to a customer

If you can imagine, I bought a $2700 oven and they sent the wrong product but they won't take it back! In fact, the product they sent was $270 cheaper and they won't even refund the difference! Because I missed their 48 hour window to let them know the

Ordered $3000 worth of material (Bosch dishwasher, high-end faucets and hardware, etc). Web pages were great. Got FAST confirmation on email. Received tracking within 24hr. Dishwasher arrived via Yellow Freight (I had my kitchen contractor, an old