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Get robbed !!!!! (Reply to this comment)
by robbsears
Sears auto services is available to rob you. They are very desperate to sell their auto parts and earn labor. I went to check my car charging system. They did shot my car battery and recommended me to change car battery. They made me helpless to make their sale and told that my car couldn't go till my home. They were very desperate to make their auto parts sale. I brought my car at home using towing system but didn't believe their high thoughts. I won't recommend their services to anyone(even if someone is my enemy). I couldn't see any car available in their store for repair. It indicates that they are starved for customers. I went to sears auto center in huntsville on old monrovia road.
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Sep 22, 2011
2:03 am PDT
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Over Charged for incomplete work (Reply to this comment)
by trombonist
The Sears auto service at the Pembroke mall location, Virginia Beach, VA is in total disorganization! A quote for the replacement of two struts was given 17 May 2011 for 243.18. I returned on 18 May to have the work done. The price suddenly became 373.00. I decided to have the work done despite many customer complaints about this store while I was present on 17 May. I dropped the car off at 9:00 am. The job was promised by 1:00 pm. I checked in on the car at 2:00 pm after not receiving an update or phone call on the job progress. The job was not completed, but was then promised the car by 3:30 pm. I returned to the shop at 5:00 pm after not receiving an update or phone call on the progress yet again. At 5:00 pm the struts were on the car, it was sitting outside the shop, but had still not been aligned after the strut replacement which is necessary and was a part of the quote for 373.00. The worker at the cash register had to remove the cost of the alignment because there was no way to finish it by close of business which was 8:00 pm. This Sears auto service is a complete failure. I will never shop at this Sears store and would be afraid to ever have any repairs done at this location. The technicians, managers, and counter personnel lack experience and do not display an education that even resembles that of a high school diploma. This store is headed for disaster!
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May 18, 2011
3:49 pm PDT
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From my own experience he is right (Reply to this comment)
by osm400
I have wrong and different sizes mounted by Sears Auto Center in my car, When I complain to the manager, he said they mounted 4 tires of the same size, I showed the receipt showing they put in only two tires and they were the wrong size for my car and they ignored the proof and refuses to do anything unless I paid for tires again. They will never see me again.
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Jun 26, 2010
8:41 am PDT
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Truth about Sears employee's and consumers (Reply to this comment)
by dragon25944
I finally found a place to put my 2cents in when it comes to sears and its consumers. I'm a auto service tech for Sears and see first hand how things really go down in the place. First and foremost I'd like to say that Sears employee's especially their techs are very underpaid and under trained. The only half decent wages they give out are to the paper pushing district and regional managers. Sales and Service employee's are shadily categorized under a tips wage agreement where they can pay their employee's under minimum wage and give a "what they call percentage of the sale "or otherwise "commission" and in the service side of it.. they set their own price for labor and we the service techs get only a slight % of that. So say you go in for 4 tires, you pay about $120.00 per tire. Your paying $480.00 and then they charge a labor fee which is about $12.00 and lets not forget their disposal fee of about $1.00 per tire. So a total of $496.00. We as techs only get $5.00 to "$7.00 for special removal" as our commission for the job and our hourly pay which is $5.50. NOTE the majority of the work we get during the day is "Warranty Work" and guess what we get for that...$0.00. Sears tells you they will cover warranty work..Of COURSE THEY WILL.. because they have us screwed into doing their warranty work for free! Here's some fast facts for ya about Sears consumers, There are three types of customers that shop or service with Sears, the first are Seniors who have been with them since it was the only place you could go for service or appliances 50 years ago "a time perhaps when Sears cared about its employees and customers" these also the same Seniors who don't or cant access the Internet to know that Sears has a 300% markup on things people could get for 1/4 of the price. Second kind is the cheap and-or ignorant wealthy class..people that come in with a $70,000 Mercedes to get it serviced because they refuse to pay for their expensive professionally trained Mercedes service techs at the dealership, a rich persons deal indeed. Oh thanks for that tip you didn't leave me BTW. With the exception of the occasional immigrant who thinks Sears is the coolest thing since rice & beans the last kind are..yes their employee's. All the ignorant people that work for them are glad they can pay 20% off a 300 % marked up item. "Possibly the same people who can't get off the lazy chair to shop around?" The people who are at fault are the people that run the district and company, and the people that shop there. You could be spending your money at the small business shops "ya know the ones not trying to screw you big time on prices and labor!" these same businesses that are struggling to keep food on their plate! When you shop at Sears not only can you expect to get terrible service and prices you are also making the already filthy rich richer and the poor ALOT poorer.. Thanks for taking time to read this. You shop at sears and we all lose.
Signed
An unfortunate Sears Employee that couldn't keep his business going because of people that do buisness with Sears and companies like it.
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Oct 31, 2009
4:54 pm PDT
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Agreed, stay away from Sears Auto (Reply to this comment)
by rory535
I just had a sour experience this thanksgiving weekend too.
Like the other reviewer, was told they would tire match tirerack.com. They were also running a special for "Black Friday", giving away $60 gift card if you had 4 tires installed. I asked the guy over the phone if I would still get the $60 gift card + the price match. "Sure, no problem".
Get there and its a completely different story, Manager would not price match AND give the gift card, he said they were still cheaper though. Well even with the gift card, they still were not cheaper.
Bottom line, this just showed me that they will try and do anything to not price match. I bought them from tirerack.com and they shipped it same day. This was the sears by SW Plaza in Littleton, CO.
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Nov 30, 2008
3:47 pm PST
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NTB store in Antioch, Tn (Reply to this comment)
by jlexusxx
I had my wife to go to your store in Antioch, Tennessee to have my tires balanced on our SC430 Lexus. I have 20 inch custom rims on the car. We called this morning on the phone and we was quoted $9.99 per tire and for lifetime it would be $14.99. She made it to the store at 3pm and another store clerk quoted $23.99 per tire for lifetime. Then he said there wasn't a price for one time service. Then he found it when she asked again with me on the phone. He quoted 18.99 for one time service. Why is your stores changing prices when a customer goes to them after being quoted over the phone? This type of customer service should be checked out. It shouldn't go by the kind of car you drive or who the person is that brings the car.
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Apr 23, 2008
1:56 pm PDT
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Re: Sears (Reply to this comment)
by uguysrridiculs
just interested, what service?
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Feb 27, 2007
11:57 am PST
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Re: Sears (Reply to this comment)
by uguysrridiculs
just interested, what service?
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Feb 27, 2007
11:44 am PST
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Re: Multiple trips to incompete repairmen (Reply to this comment)
by uguysrridiculs
first let me say i'm not standing up for sears, but i do work there. secondly you're ridiculous! You're right, some old man is sitting in the back room making the starter that they put in your car, or wait..... no they don't. you complain about the work done but the part is at fault. the part comes from elsewhere. maybe you should go complain on a site about the starter that was put on instead of the people putting it on, or wait..... that would make too much sense!
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Feb 27, 2007
11:40 am PST
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Re: No N T B or Sears (Reply to this comment)
by uguysrridiculs
other members on this site can learn from you! this people is a real complaint and should be handled immidiately by sears auto. there is no excuse to why they cause you so much grief. keep posting. p.s. they were just letting you pay one time to balance your tires, so you wouldn't have to pay again. i don't know $60 something dollars one time, or $9 every time(over life of tire-$100). you make the call
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Feb 27, 2007
11:05 am PST
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Re: Sears Tire Center in Plantation FL (Reply to this comment)
by uguysrridiculs
I have to ask the specific reason for replacing the tires at 8/32. ok they're "horrible", what type of horrible? these tires probably only started out at 9/32. Until I know that, I'll have to assume your pickey about how a vehicle should ride to you. I'd also have to make the assumption that you are a little stern in your style. maybe you applied this to some kids who tried to "get back at you". like i said, i need to know the specific reason. till then i'll give you the benefit of the doubt though.
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Feb 27, 2007
11:00 am PST
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Sears Tire Center in Plantation FL (Reply to this comment)
by pineymike
I had 4 Michelin Pilot MXV H rated , 215/60/16 put on my wife's Sable LS Wagon last week, removing the factory tires at 8/32 because they were horrible. Anyhow, I just checked the tires and 3 had 25lb in them and one had just 15lb in it. My wife just road tripped the car up to her dad's place in the country and it is parked in the garage here at home. The only excuse that I could think of was that they did not seat properly when installed or the person who did the the install was thinking about lunch when he did my tires.
So, I called Sears Tire Center of Plantation, FL and asked what gives. The guy's answer was that some kids must have sneaked around and let the air out. Let the air out to the same level in 3 of 4 and then put the caps back on?? Come on - when will they just own up that perhaps they were not installed properly. What an unprofessional response - kids letting the air out...
I'm going to have 4 new tires installed elsewhere and take these back to Sears, just for principle.
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Aug 16, 2003
12:28 pm PDT
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Not all sears autos are all that bad (Reply to this comment)
by c-los
Well as an associate of sears auto I have to say that all of us are not as bad as people are making us seem to be. Now yes it is true that sears has unfortunately suffered a few law suites lately, but if you have the time ask someone has shopped at one of our stores. 9 times out of 10 you are going to find a satisfied customer, and if their not satisfied we are going to do what ever possible to make sure they leave our store happy. I think our company is probably one of the best out there, and I say this because just about all of our customers are leaving with a smile on their face.
I guess I'm trying to make a point here so I'm not going strain your eyes with a boring plea to make some of you change your minds about Sears. What I'm trying to say is that you should give us a shot. Not every sears store is going to satisfy every customer, but i'll tell you what, if there were a page with good comments about sears auto center you would see more good than bad. So if your having a problem with your car, and your looking for place to have it fixed, be confident in sears. And if you happen to be in the Boston area come see carlos, I'll take care of you.
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May 23, 2003
12:15 am PDT
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No N T B or Sears (Reply to this comment)
by lou5911
I just recently had my front rotors and pads replaced at N T B. To start off they recommended a $63 balance fee, lifetime warranty. A bit of a rip off. After I said no thanks he said they have balancing for $8.99 90day warranty. Was he trying to pull a fast one on me? Also recommended unnecessary work to be done on the rear drums which are only a few months new. The total was $265. Anyway he double charged my ATM debit card. Then after I walked out the door, said we need to redo the sale and re swipe my card so he could cover his mistake. I asked why, and he would not tell me the truth about what had happened. He said don't worry I'll fix my problem with another persons sale. Later I found out though my on line banking statement that they double charged me. $530!!!
I went back today to let him re-swipe my card and get credit for his mistake, and he said its too late I already voided the sale. It will take a few day before I'll see my money back in my account. I'm so mad. I will never deal with theses a--holes again! I was dealing with the manager of N T B. So what can I do? I hope I get my money back.
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Nov 10, 2002
7:52 pm PST
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Unable to accept responsibility for poor repair (Reply to this comment)
by kansasatheist
I have a '93 Geo Prizm. Late last month I was having starting problems so I went to get a tune up to make sure it wasn't the sparkplugs. Since the new sparkplugs didn't help I took the car to the nearby Sears Auto Center. They agreed it was the starter and replaced it (after losing my car and losing the order).
The car usually started on the first try after that but eight days later it wouldn't start at all. After being stuck in a thunderstorm I decided it needed to be taken back so I called a towing company to deliver it to Sears ($40 charge).
Sears replaced the starter again and honored their money back guarantee. However they would not give me a credit for the $40 I needed to spend due to their first incompetent job. They tried to blame the people who did the tune up job on my car although that was done after the problems with the car started.
It is a simple means to find out what the problem was. Car can't start, replace the starter. After the starter was replaced the car would start again. Rather than admit they didn't do their job correctly the first time they simply passed the blame and stuck me with a $40 towing bill that wouldn't have been necessary had they hadn't given me a defective replacement part.
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May 26, 2002
4:26 pm PDT
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Multiple trips to incompete repairmen (Reply to this comment)
by kansasatheist
I have a '93 Geo Prizm. Late last month I was having starting problems so I went to get a tune up to make sure it wasn't the sparkplugs. Since the new sparkplugs didn't help I took the car to the nearby Sears Auto Center. They agreed it was the starter and replaced it (after losing my car and losing the order).
The car usually started on the first try after that but eight days later it wouldn't start at all. After being stuck in a thunderstorm I decided it needed to be taken back so I called a towing company to deliver it to Sears ($40 charge).
Sears replaced the starter again and honored their money back guarantee. However they would not give me a credit for the $40 I needed to spend due to their first incompetent job. They tried to blame the people who did the tune up job on my car although that was done after the problems with the car started.
It is a simple means to find out what the problem was. Car can't start, replace the starter. After the starter was replaced the car would start again. Rather than admit they didn't do their job correctly the first time they simply passed the blame and stuck me with a $40 towing bill that wouldn't have been necessary had they hadn't given me a defective replacement part.
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May 26, 2002
3:48 pm PDT
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Me, Too!!!! (Reply to this comment)
by cyfineckis
I, too, have had bad experiences with Sears Tire & Auto Centers in relation to service, warranties and general attentiveness to detail/quality!
I know that Sears has taken some steps (whether forced or voluntary) to try to solve some of these consumer complaints. However, I will not be able to benefit from these changes (if any), since I, too, will never patronize another Sears Tire & Auto Center again!
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Nov 22, 2000
12:08 pm PST
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cyfineckis (Reply to this comment)
by cyfineckis
I, too, have had bad experiences with Sears Tire & Auto Centers in relation to service, warranties and general attentiveness to detail/quality!
I know that Sears has taken some steps (whether forced or voluntary) to try to solve some of these consumer complaints. However, I will not be able to benefit from these changes (if any), since I, too, will never patronize another Sears Tire & Auto Center again!
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Nov 22, 2000
12:06 pm PST
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hurm (Reply to this comment)
by skyth
you give good advice...too bad you only come around once in a while to give them.
sky.
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Aug 23, 2000
7:29 am PDT
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Sears (Reply to this comment)
by RuleOf72
I have had incompetent service from a Sears Auto Center also. I will never go back.
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Aug 21, 2000
1:38 pm PDT
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