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Just a quicky (Reply to this comment)
by uncle_bob
Good bit of advice and information, and yes, spreading new engine oil and filling up your filter is a very good idea, the engine oil creates a better seal. A quick thing i thought i would mention, sounds simple, but trust me, people forget it, make sure your engine is not HOT, as oil gets very hot and it hurts! although the best way is to run your engine to normal temp, then stop it, leave it for about an hour then empty the oil, this thins it enough to flow easy out the engine, but is not to hot to handle. just a little somthing i thought i would add, i havnt a clue what jiffy lube is, im from the UK ;) sounds a bit like kwik fit to me. Cant get thicker than a kwik fit fitter (UK residents would understand that one i hope) ;o)
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Jun 16 '01
2:52 pm PDT
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and another thing. hehe (Reply to this comment)
by uncle_bob
Ok reading through all these i have noticed air filters comming up alot. May i suggest performance air filters? eg K&N Induction kits or bolt on filters? i have one on my Nova and not only are they guaranteed for 1,000,000 miles or somet stupid like that, but they never need replacing, as they are not paper like the standard ones, rather they are a fibre coated in oil which attracts the dirt and holds it, then to clean them you just run them under a tap and coat them in special oil again. They also increase engine power (K&N say about 5HP on most engines) due to the fact they allow alot more air in. they make your engine alot more economical and by the sounds of it the big thing is, a garage cannot tell you it needs replacing, as they should not need to even look at it!!!!. I had one try and tell me mine needed replacing, i laughed and told him to get back to checking my steering ;o) They are not expensive, and dont change your insurance much, if at all. Just a little tip for you. as you were ;o)
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Jun 16 '01
3:07 pm PDT
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Extra oil charge (Reply to this comment)
by big_guy571
They are also glad to charge an extra $2.00 a quaurt for anything over 4
My F150 uses 7
At least they had the filter, they better have seeing as how teh F150 is the best selling vehicle (car or truck) in the world 17 years running
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Jun 23 '01
12:39 pm PDT
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Jiffy Lube is the Devil (Reply to this comment)
by concreteangel
Sorry bout the dramatic title there, but it's true. Thankfully, JL has never touched my precious little POS ford. my experience with them has been as the mechanic that gets to fix their screw-ups. one example was while i was working at a small independent shop, a guy brought me his nearly new 2000 vw jetta(this was in 2001) to check a knocking in the engine. he had just had his first non-dealership oil change done (local vw dealership upped their service prices, and he couldn't see paying 50$ for an oil change.) and he unfortunately chose the evil known as jiffy lube. we popped it up on the rack after a *very* short test drive (from the parking space to the bay door -- it was definitely making not-well sounds) and found his problem right away. unbeknownst to him, jl had replaced his original drain plug with something known as a "universal" drain plug. this is a rubber drain plug to be used in emergency situations only and to be replaced with a regular one ASAP, usually while replacing the oil pan, as the drain plug has become horribly stripped out somehow. jl is the only chain of shops i know that even keep the universal drain plug in stock. the universal drain plug also tends not to fit very well, leaks badly if driven more than a few miles (50-100), and also has two prongs on the inside that spread out after installation to hold it in place, so the oil pan needs to come off anyway to replace it. (most shops have stopped using them at all) ok, back to the 2000 jetta. he had a universal drain plug, they never told him , and he had driven it about 4-500 miles since then. he had developed a massive oil leak, and the resulting friction had damaged the cylinder walls, ripped most of teh piston rings completely off, and had caused cracks in the connecting rods, one of which had already broken. i was surprised the car was still running at all. and to add insult to injury, they had installed the wrong oil filter and oil was leaking from there, as well. i'll always remember his reaction:
"jiffy lube's buying me a new car."
oh, and to the original article writer with the saturn ls1, if ANYONE charges you for a "special" oil filter for your car, run. most saturns (including the L-series) take a standard oil filter, which most shops carry in their regular stock, as the same filter also fits most hondas. if they still insist that you need a special filter, tell them to please put your transmission filter back on. (most newer saturns have a screw-on trans filter, looks just like an oil filter.) the only cars i have worked on that have needed a special-order filter are mercedes (diesel and regular) and some older buick skylarks, which take a filter that actually goes into a little compartment in the engine,as opposed to screwing on the exterior. (hard to explain without pictures)
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Mar 29 '03
11:05 am PST
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Quick Lube Places... (Reply to this comment)
by jystrebler
I'm actually looking into buying a quick lube location. It is disheartening to hear so many stories of customers who are unhappy with the service they receive. If I go into this business, I certainly won't be doing some of the things that are turning people off to this entire industry sector.
A few notes:
1. Although franchises are supposed to offer standard products and services, in a service industry like oil change, the quality can vary from one location to the next, rather greatly. If you find one that works for you, stick with it. But the quick lube down the street may not be the same as the one across town. Sad, but true.
2. Read your owner's manual and know your service intervals. If they try to "oversell" you, be an informed consumer and simply tell them "no". If they consistently try to oversell you to the point of being pests, look for another store.
3. Your air filter: generally, you can tell if it needs to be replaced by looking at it. If it appears dirty, it probably is dirty. If it appears clean, it probably is clean. Don't let them replace your air filter without showing you the old one. Most states require the store to give you "old parts" if you want them. Tell them you want the old air filter. It may keep them from trying to sell you a new one if your old one is good.
4. Wiper blades: if you think they work, they work. If they start to streak, they don't. There is no real regular service interval for them. You replace them when they start streaking.
5. You can replace your own air filter and wiper blades with either no tools or in most cases, just a screwdriver. If you don't know how, go to your dealer and ask them to show you. Buying these parts at an auto parts store can save you $$$ over having somebody else do the service for you. If you're lucky, your auto parts store might install them at no additional charge.
6. Auto dealers are starting to price comparably with quick lube places for an oil change. Many of them will do the service while you wait.
It is a shame that so many franchised quick lube places are giving the industry a bad name. Most of these stores are owned by a franchisee. In some cases, obviously greed is getting the better of the owner.
This is ultimately self-defeating for shop owners because repeat business is the only way to make a buck in quick oil change. Overselling is going to put $$ in their pocket today, but will take out many times the amount of $$ tomorrow.
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Aug 26 '03
7:35 am PDT
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Synthetic Oil and Tire Rotation (Reply to this comment)
by jystrebler
If you purchase synthetic oil, it would be wise to read up on the literature. Usually, you don't need to change your oil as often with synthetics. (They don't break down as quickly and hold up better when heated.)
I would be surprised if a 3,000 oil change were necessary for a synthetic oil. You can probably go longer.
Tire rotations: many tire stores will rotate your tires for free whether or not you bought them there. Sometimes your car dealer will include tire rotation with an oil change.
I put tire rotations and oil changes in the same boat: not hard to do, but generally dirty work that most people would prefer to avoid.
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Aug 26 '03
7:40 am PDT
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Mobil 1 did not invent synthetic oil (Reply to this comment)
by z28com2
Amsoil Corporation was the very first company to come out with synthetic oil, many years before Mobil 1 even got into the market.
You do not have to change your oil every 3,000 miles. This is a major scam put onto the American public so that oil companies can milk you for every dime you have. Amsoil has once-a-year oil changes. You can drive as far as 35,000 miles or 1-year on the same oil. Don't fall for any of this 3,000 mile stuff. Maybe for cheap petroleum oil that does slow damage to your engine. Amsoil leaves your engine virtually wear free.
Comparing Amsoil to convention oil is like comparing a bottle of drinking water to Vodka. Yeah, they may look the same but YOU KNOW and I KNOW they are definitely not. Just because two items look similar doesn't mean they can be compared the same.
Don't fall for these oil change scams. Save your money and just use Amsoil and stop being ripped off by Jiffy Lube and other quick lube places. Their hidden agenda is to see you as many times as possible so they can make as much money as possible from you.
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May 08 '05
11:10 pm PDT
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Jiffy Lube - Just Say D'oh ! (Reply to this comment)
by samnitzberg
Jiffy Lube – Just Say D’oh !
A while back, I took my Lincoln Town Car to a Jiffy Lube (Rt. 36, West Long Branch, New Jersey). According to the posted hours of operation, the store was open for almost another half hour – but the service bays were blacked-out. I was refused service – they told me they were closed. I went elsewhere to get an oil change. I spoke with the company later and they made it clear that their people are to accept customers through all posted hours of operation. I guess they were in a lazy mood, under no supervision, and didn’t feel like servicing customers…
More recently, I returned to the same Jiffy Lube.
I pulled up behind the service bays, and with plenty of room remaining noticed something unusual – someone right in front of my was backing a car out of the bay. I stopped with plenty of room to spare. The person kept coming in reverse. I hit my horn, and was about throw my car into reverse. The moron continued to back up and hit my car. This moron was one of the staff. He had backed a customer’s car into mine and didn’t even slow down !
According to the manager, cars are not supposed to be backed out of the bay, and if it has to be done, someone is supposed to be looking out for customers. Apparently, Jiffy Lube was violating its own safety rules.
Comments from the staff were thoroughly unprofessional and included :
“… you’re not going to call the cops are you?”
“… talking to the manager wouldn’t do any good” and that the manager “wouldn’t help me”
I insisted on speaking with a manger anyway.
Damage seemed minor (the license plate was obviously damaged). It was determined minutes later at a repair shop that work would be required by a body shop (clips holding components in place in the front of the body of the car were broken by the impact).
I asked the manager to identify the employee for identification purposes (I even indicated that the first name would suffice). He declined – he felt it “wasn’t necessary.”
When the time came for the manager to pay for the bodywork, he did come up with the cash (I had also presented a detailed receipt from the body shop – I had paid for the work). I offered to sign a receipt. After he gave me the cash, he wanted me to sign a waiver against other claims. I had only offered to sign a receipt, but was willing to issue a release against only what was indicated on the paper I presented (I still had a problem with the car that was going to be examined). He wanted me to either sign a waiver, or he wanted his money back.
He didn’t want me to come back at another time with another issue – and implied a lack of faith in my regular mechanic. He also questioned who would do any further work. I offered to have it done by Lincoln. Once he paid for any work done, he didn’t want me to come back with another issue under any circumstances. He felt that it was my responsibility to address all these issues before coming to him. Apparently, this manager felt that his time was of much greater value than my time, inconvenience, and any damage caused. He seemed to lose touch with the fact that he wasn’t the aggrieved party here, and that I have little time to deal with the problems his shop was causing me.
The manager wanted to make his life as simple as possible – and to minimize the time this took from him, as well as any exposure. Well, too bad – hiring people who won’t do their jobs properly and who don’t obey safe work practices lead to problems when you are a manager.
My experience with Jiffy Lube shows third-rate management and fourth-rate staff. The experience reeks of contending with an organization where staff and management seek to minimize responsibility for the difficulties they cause, and reflects an apparent lack of respect for the customer.
I want nothing from Jiffy Lube, and I will have nothing further to do with this or any other Jiffy Lube location. For what little it’s worth, at least they didn’t destroy my car. Others don’t seem to have been as fortunate:
Some Worthwhile Reading:
http://www.jiffylubeproblems.com/
http://boycottcity.org/view/index.php?itemId=55&creatorId=1
http://www.mohea.com/mike/words/000158.html
http://www.consumeraffairs.com/automotive/jiffy_lube.htm
http://www.consumeraffairs.com/automotive/jiffy_lube_damage.html
http://jiffylubesucks.tharmon.com/
http://www.rscott.org/jiffylube.htm
Just for fun, I’m including these:
Environmental Charge Lawsuit:
http://www.detnews.com/2004/autosinsider/0410/19/autos-308269.htm
Here, Jiffy Lube tries to blame another company (AT&T) for (PBX/phone) costs due to problems of its own creation :
http://expertanswercenter.techtarget.com/eac/knowledgebaseAnswer/0,295199,sid63_gci980206,00.html
And just one more item……..
http://www.epexperts.com/modules.php?op=modload&name=News&file=article&sid=1553
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Jun 18 '05
7:04 pm PDT
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Jiffy Lube - Just Say D'oh ! (Reply to this comment)
by samnitzberg
Jiffy Lube – Just Say D’oh !
A while back, I took my Lincoln Town Car to a Jiffy Lube (Rt. 36, West Long Branch, New Jersey). According to the posted hours of operation, the store was open for almost another half hour – but the service bays were blacked-out. I was refused service – they told me they were closed. I went elsewhere to get an oil change. I spoke with the company later and they made it clear that their people are to accept customers through all posted hours of operation. I guess they were in a lazy mood, under no supervision, and didn’t feel like servicing customers…
More recently, I returned to the same Jiffy Lube.
I pulled up behind the service bays, and with plenty of room remaining noticed something unusual – someone right in front of me was backing a car out of the bay. I stopped with plenty of room to spare. The person kept coming in reverse. I hit my horn, and was about throw my car into reverse. The moron continued to back up and hit my car. This moron was one of the staff. He had backed a customer’s car into mine and didn’t even slow down !
According to the manager, cars are not supposed to be backed out of the bay, and if it has to be done, someone is supposed to be looking out for customers. Apparently, Jiffy Lube was violating its own safety rules.
Comments from the staff were thoroughly unprofessional and included :
“… you’re not going to call the cops are you?”
“… talking to the manager wouldn’t do any good” and that the manager “wouldn’t help me”
I insisted on speaking with a manger anyway.
Damage seemed minor (the license plate was obviously damaged). It was determined minutes later at a repair shop that work would be required by a body shop (clips holding components in place in the front of the body of the car were broken by the impact).
I asked the manager to identify the employee for identification purposes (I even indicated that the first name would suffice). He declined – he felt it “wasn’t necessary.”
When the time came for the manager to pay for the bodywork, he did come up with the cash (I had also presented a detailed receipt from the body shop – I had paid for the work). I offered to sign a receipt. After he gave me the cash, he wanted me to sign a waiver against other claims. I had only offered to sign a receipt, but was willing to issue a release against only what was indicated on the paper I presented (I still had a problem with the car that was going to be examined). He wanted me to either sign a waiver, or he wanted his money back.
He didn’t want me to come back at another time with another issue – and implied a lack of faith in my regular mechanic. He also questioned who would do any further work. I offered to have it done by Lincoln. Once he paid for any work done, he didn’t want me to come back with another issue under any circumstances. He felt that it was my responsibility to address all these issues before coming to him. Apparently, this manager felt that his time was of much greater value than my time, inconvenience, and any damage caused. He seemed to lose touch with the fact that he wasn’t the aggrieved party here, and that I have little time to deal with the problems his shop was causing me.
The manager wanted to make his life as simple as possible – and to minimize the time this took from him, as well as any exposure. Well, too bad – hiring people who won’t do their jobs properly and who don’t obey safe work practices lead to problems when you are a manager.
My experience with Jiffy Lube shows third-rate management and fourth-rate staff. The experience reeks of contending with an organization where staff and management seek to minimize responsibility for the difficulties they cause, and reflects an apparent lack of respect for the customer.
I want nothing from Jiffy Lube, and I will have nothing further to do with this or any other Jiffy Lube location. For what little it’s worth, at least they didn’t destroy my car. Others don’t seem to have been as fortunate:
Some Worthwhile Reading-
http://www.jiffylubeproblems.com/
http://boycottcity.org/view/index.php?itemId=55&creatorId=1
http://www.mohea.com/mike/words/000158.html
http://www.consumeraffairs.com/automotive/jiffy_lube.htm
http://www.consumeraffairs.com/automotive/jiffy_lube_damage.html
http://jiffylubesucks.tharmon.com/
http://www.rscott.org/jiffylube.htm
Just for fun, I’m including these:
Environmental Charge Lawsuit:
http://www.detnews.com/2004/autosinsider/0410/19/autos-308269.htm
Here, Jiffy Lube tries to blame another company (AT&T) for (PBX/phone) costs due to problems of its own creation :
http://expertanswercenter.techtarget.com/eac/knowledgebaseAnswer/0,295199,sid63_gci980206,00.html
And just one more item……..
http://www.epexperts.com/modules.php?op=modload&name=News&file=article&sid=1553
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Jun 18 '05
7:17 pm PDT
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