Highest Rated Review by the Community
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Apr 05 '02
Pros: a secure method of payment
Cons: not user-friendly, complicated set-up process and pretty bad customer service
Summary: I've been in the Internet business for over 4 years now. Most of my work has been design and development of web sites. I work a lot with scripting languages like JavaScript, PHP and databases like MySQL.
Recently, I set up my first e-commerce site ... read more
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Feb 09 '12
Pros: popular in early part of the last decade
Cons: terrible support terrible policies
Summary: Authorize.net and its affiliate companies are horrible. $99 fee just to see if your 'eligible' for their services. No particular advantage on rates VS paypal when looking at all the fees. Sales/Support is awful, they disconnect you when ... read more
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Jan 08 '10
Pros: Good solid processing system.
Cons: Bad customer service and they will not rectify their own mistakes.
Summary: I have been processing with Authorize.net for 5 years. Overall, they have not done a bad job. However, they have now made an error that may very well cost me my business. They will even admit the error they made, but will not fix it ... read more
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Dec 16 '09
Pros: Maintenance free, proven reliable entity, favorable rates for eCommerce, intuitive interface, great reporting, easy
Cons: No complaints throughout set-up, launch, and first months of business
Summary: My wife and I recently started an eCommerce B2C venture, and being new to eCommerce and merchant processing we were initially overwhelmed with the choices in front of us. Fortunately, we have been absolutely satisfied with the choices we ... read more
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Nov 10 '09
Pros: In all my interactions, someone answered the phone - I guess this is a pro.
Cons: Energy and time spent placing blame rather than solving issues.
Summary: I was planning a software change that required me to switch merchant services and credit card processors. My merchant processor signed up for Authorize.net. Unfortunately, the software conversion didn't happen. I contacted my merchant ... read more
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Dec 19 '07
Pros: I get through to customer service quickly, or they call me back quickly as promised.
Cons: But they blame issues on other people
Summary: I have a brick-and-mortar business and wanted to be able to process credit cards so after doing some research, I found Authorize.net. Unlike some others experiences, I had no problem setting up the account and using the virtual terminal. My one and ... read more
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Aug 16 '05
Pros: None
Cons: Zero Customer Support.
They treat you like a criminal.
Very hard to get your money.
Summary: Cardservice International is the merchant services company that you are getting involved with. They pride themselves on superior customer service. What you get is treated like a felon. No matter what you do to try to avoid getting your transactions ... read more
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Jul 14 '04
Pros: Very easy to use, very professional staff.
Cons: I honestly cannot think of any.
Summary: I'd like to give credit where credit is certainly due. I no longer use Authorize.net, but I used it for 2.5 years while operating my online business. I sold the business in Nov 2003 and canceled the service in Jan 2004. Setting up the account was ... read more
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Mar 22 '03
Pros: None.
Cons: Business practices bordering on fraud, terrible customer service.
Summary: I will attempt to be fair in writing this review, which will be difficult because I am intensely angry with Authorize.net.
I should have cut my losses during the process of signing up for a reseller account. My experience began by completing ... read more
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Jun 27 '02
Pros: None
Cons: I have experienced some contract deceit and poor customer service with Cardservice International.
Summary: I originally had a website through bigstep.com on Dec 4, 2000. They offered a merchant account at Cardservice International for credit card sales. I signed up for it, and assumed it was on a month to month basis.
I moved my website from ... read more
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Aug 10 '01
Pros: Feature packed, Fast, Reliable
Cons: High Startup cost, high percentage fees, daunting for new user.
Summary: If you are looking for a way to process credit cards and have pretty highlevel technical know how, Authorize.net is your friend. Comprising a large amount of features, Authorize.net allows for modification of every aspect of the payment process including ... read more
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- Express Reviews
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Feb 10 '12
Pros: Bad customer service, billing problems, deceiving sign-up
Cons: If you need you business run smoothly, think twice.
Summary: They definitely have deceiving sign-up, but our problem was that we were not able to process cards due to some errors (errors were not on our part). Problem was not solved, we had to close account, but nevertheless got charged a bunch of fees with the
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Jan 10 '12
Pros: none
Cons: everything
Summary: Not user friendly and trust me I am tech savy. Now-a-days there are great companies who take that unecessary work out so we can just work on the customizing. Like any dreamweaver user can take a weebly and customize to thier needs saving time
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Jan 09 '12
Pros: None
Cons: too many to list
Summary: Poor service the whole way throughout. They make things very confusing for you so that you get tricked into paying more than you realize. The service is expensive in the end and not worth the hassel...They will also charge your account based
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May 04 '11
Pros: NONE
Cons: Stealing from their customers.
Summary: I cannot believe the unprofessionalism of this company. They steal from you and their support is a joke. You write to support.authorize.net and no matter what you say, no matter what your issue is--they copy and paste about "how concerned
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