Authorize.net

Pros: In all my interactions, someone answered the phone - I guess this is a pro.
Cons: Energy and time spent placing blame rather than solving issues.

I was planning a software change that required me to switch merchant services and credit card processors.  My merchant processor signed up for Authorize.net.  Unfortunately, the software conversion didn't happen.  I contacted my merchant ...

Pros: I get through to customer service quickly, or they call me back quickly as promised.
Cons: But they blame issues on other people

I have a brick-and-mortar business and wanted to be able to process credit cards so after doing some research, I found Authorize.net. Unlike some others experiences, I had no problem setting up the account and using the virtual terminal. My one and ...

Pros: None
Cons: Zero Customer Support. They treat you like a criminal. Very hard to get your money.

Cardservice International is the merchant services company that you are getting involved with. They pride themselves on superior customer service. What you get is treated like a felon. No matter what you do to try to avoid getting your transactions ...

Pros: Very easy to use, very professional staff.
Cons: I honestly cannot think of any.

I'd like to give credit where credit is certainly due. I no longer use Authorize.net, but I used it for 2.5 years while operating my online business. I sold the business in Nov 2003 and canceled the service in Jan 2004. Setting up the account was ...

Pros: None.
Cons: Business practices bordering on fraud, terrible customer service.

I will attempt to be fair in writing this review, which will be difficult because I am intensely angry with Authorize.net.

I should have cut my losses during the process of signing up for a reseller account. My experience began by completing...

Pros: None
Cons: I have experienced some contract deceit and poor customer service with Cardservice International.

I originally had a website through bigstep.com on Dec 4, 2000. They offered a merchant account at Cardservice International for credit card sales. I signed up for it, and assumed it was on a month to month basis.

I moved my website from...

Pros: a secure method of payment
Cons: not user-friendly, complicated set-up process and pretty bad customer service

I've been in the Internet business for over 4 years now. Most of my work has been design and development of web sites. I work a lot with scripting languages like JavaScript, PHP and databases like MySQL.
Recently, I set up my first e-commerce site...

Pros: Feature packed, Fast, Reliable
Cons: High Startup cost, high percentage fees, daunting for new user.

If you are looking for a way to process credit cards and have pretty highlevel technical know how, Authorize.net is your friend. Comprising a large amount of features, Authorize.net allows for modification of every aspect of the payment process including...

Pros: NONE!
Cons: horrific company- worst experience ever

do not make the mistake I made, do NOT use this site!  horrific  experience.  How are people like this not in JAIL?

Pros: None whatsoever
Cons: A complete and phony company.

I have looked at their ads and they say it's free when it isn't. It charges when others like Google Checkout is free. Don't deal with this company.

Pros: At the supervisor level, they are pleasant enough to speak with. 
Cons: This company does not value their customers at all.

This company has no regard for customer service.  From my experience and from what I have heard from others who were signed up with them, authorize.net does not care whatsoever about customer service.  They will lose a customer over a fee as little as $25.00.  So if you are considering these guys, keep this in mind.  They do nothing, their website is not user friendly, their only priority is to do a cash grab every month and if you ever dare ask them to waive a fee, forget it. 

In point of sale, its a partnership.  Find a provider who will act like a partner.  These guys are in it to gouge the vendor all the fees they can until the vendor leaves and they do not care if you leave.  To me, that is not any way to do business. 

Pros: none yet...
Cons: customer service, rates, very slow funds transfer, etc

We just moved all our billing to Card Service International. The worst customer service I have ever seen, and some (to me) strange business practices. Right now, after 5 days, CSI will not release our funds to us but has reached into our bank account for their fees. They are holding a pretty substantial sum of our money and no one took the time to call us or try to rectify this situation. This was justified on the basis of some bogus security concerns. We have been in business for nine years, we do a nice volume and if we stay with CSI, we will be working for them. Current rate is not the 2.25 negotiated, its an average of 4.2 and on top of that they hold all funds for a minimum of 3 days. Customer service borders on contempt. Go somewhere else! BTW, CSI is owned by First Data which also owns other providers...watch out.

Pros: NONE
Cons: Slow payment. Processes funds on the weekends, but does not settle including those days.

I run a business and cannot be on hold for 45 minutes each time there is a problem... Decline cards a lot for no reason .

Pros: NONE WHATSOEVER
Cons: BAD SERVICE AND EVERYTHING ELSE U CAN IMAGINE

AVOID THIS COMPANY AT ALL COSTS. If you don't believe me, call their customer service line, see for yourself how long the wait time is. If you ever have any problems, rest assured you will never get any help. AND I SERIOUSLY MEAN NEVER !!They will bounce you from customer service to sales ...back and forth. I could go on and on about this company...but instead I will focus my efforts on contacting the BBB, online banking regulatory bodies, and the attorney general. I am not a picky businessman and do not get upset over things easily...but authorize.net gives a new meaning to business ethics.

Pros: Secure processing, multiple integration methods, support multiple payment types
Cons: None. My experience has been very positive.

I've used Authorize.net for over a year and I’ve found them to be a reliable payment gateway; their system works just the way they say it does. And their support is miles better than the other payment gateways I worked with. No more waiting 20 minutes on a long distance call to get help! My reseller helped the whole setup process along, which was much easier than having to enter all of the processor information myself. Right now, I use their eCommerce service, but I might look at their other options in the future. Overall, it’s just a good solution.