Authorize.net

Pros: Very easy to use, very professional staff.
Cons: I honestly cannot think of any.

I'd like to give credit where credit is certainly due. I no longer use Authorize.net, but I used it for 2.5 years while operating my online business. I sold the business in Nov 2003 and canceled the service in Jan 2004. Setting up the account was ...

Pros: Feature packed, Fast, Reliable
Cons: High Startup cost, high percentage fees, daunting for new user.

If you are looking for a way to process credit cards and have pretty highlevel technical know how, Authorize.net is your friend. Comprising a large amount of features, Authorize.net allows for modification of every aspect of the payment process including...

Pros: None
Cons: I have experienced some contract deceit and poor customer service with Cardservice International.

I originally had a website through bigstep.com on Dec 4, 2000. They offered a merchant account at Cardservice International for credit card sales. I signed up for it, and assumed it was on a month to month basis.

I moved my website from...

Pros: I get through to customer service quickly, or they call me back quickly as promised.
Cons: But they blame issues on other people

I have a brick-and-mortar business and wanted to be able to process credit cards so after doing some research, I found Authorize.net. Unlike some others experiences, I had no problem setting up the account and using the virtual terminal. My one and ...

Pros: None.
Cons: Business practices bordering on fraud, terrible customer service.

I will attempt to be fair in writing this review, which will be difficult because I am intensely angry with Authorize.net.

I should have cut my losses during the process of signing up for a reseller account. My experience began by completing...

Pros: None
Cons: Zero Customer Support. They treat you like a criminal. Very hard to get your money.

Cardservice International is the merchant services company that you are getting involved with. They pride themselves on superior customer service. What you get is treated like a felon. No matter what you do to try to avoid getting your transactions ...

Pros: a secure method of payment
Cons: not user-friendly, complicated set-up process and pretty bad customer service

I've been in the Internet business for over 4 years now. Most of my work has been design and development of web sites. I work a lot with scripting languages like JavaScript, PHP and databases like MySQL.
Recently, I set up my first e-commerce site...

Pros: In all my interactions, someone answered the phone - I guess this is a pro.
Cons: Energy and time spent placing blame rather than solving issues.

I was planning a software change that required me to switch merchant services and credit card processors.  My merchant processor signed up for Authorize.net.  Unfortunately, the software conversion didn't happen.  I contacted my merchant ...

Pros: Cardservice International is not Authorize.Net
Cons: Cardservice International is not Authorize.Net

Card Service International is a separate entity and not owned or operated by Authorize.Net.
It is unfair to place the Card Service International opinions with the Authorize.Net opinions/ratings.
That would be like judging your electric company based on the actions of your gas company.
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Authorize.Net pricing is far better then other gateways. I have, quite happily, been with them as a reseller and merchant for over a year.
They've made some major changes in the last year which has greatly improved the service. The customer service department is now based in the USA instead of using Canadians. They have added Automated Billing and Quickbooks integration. Soon they will have multi-user login capabilities.
Currently they are the # 2 gateway in the world. I suspect they will be # 1 before long.

Pros: Secure processing, multiple integration methods, support multiple payment types
Cons: None. My experience has been very positive.

I've used Authorize.net for over a year and I’ve found them to be a reliable payment gateway; their system works just the way they say it does. And their support is miles better than the other payment gateways I worked with. No more waiting 20 minutes on a long distance call to get help! My reseller helped the whole setup process along, which was much easier than having to enter all of the processor information myself. Right now, I use their eCommerce service, but I might look at their other options in the future. Overall, it’s just a good solution.

Pros: NONE
Cons: Slow payment. Processes funds on the weekends, but does not settle including those days.

I run a business and cannot be on hold for 45 minutes each time there is a problem... Decline cards a lot for no reason .

Pros: none yet...
Cons: customer service, rates, very slow funds transfer, etc

We just moved all our billing to Card Service International. The worst customer service I have ever seen, and some (to me) strange business practices. Right now, after 5 days, CSI will not release our funds to us but has reached into our bank account for their fees. They are holding a pretty substantial sum of our money and no one took the time to call us or try to rectify this situation. This was justified on the basis of some bogus security concerns. We have been in business for nine years, we do a nice volume and if we stay with CSI, we will be working for them. Current rate is not the 2.25 negotiated, its an average of 4.2 and on top of that they hold all funds for a minimum of 3 days. Customer service borders on contempt. Go somewhere else! BTW, CSI is owned by First Data which also owns other providers...watch out.

Pros: NONE!
Cons: horrific company- worst experience ever

do not make the mistake I made, do NOT use this site!  horrific  experience.  How are people like this not in JAIL?

Pros: NONE WHATSOEVER
Cons: BAD SERVICE AND EVERYTHING ELSE U CAN IMAGINE

AVOID THIS COMPANY AT ALL COSTS. If you don't believe me, call their customer service line, see for yourself how long the wait time is. If you ever have any problems, rest assured you will never get any help. AND I SERIOUSLY MEAN NEVER !!They will bounce you from customer service to sales ...back and forth. I could go on and on about this company...but instead I will focus my efforts on contacting the BBB, online banking regulatory bodies, and the attorney general. I am not a picky businessman and do not get upset over things easily...but authorize.net gives a new meaning to business ethics.

Pros: cheap
Cons: BAD customer service

Absolutely terrible customer service.
They have redefined the meaning of bad service.
Arrogant and Unresponsive.
Will not troubleshoot beyond the basics.