Authorize.net

Authorize.net

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    Highest Rated Consumer Review by the Community

  • Find an alternative before choosing this service

    Apr 5, 2002 by
    Rated a Very Helpful Review
    Pros: a secure method of payment
    Cons: not user-friendly, complicated set-up process and pretty bad customer service

    Summary: I've been in the Internet business for over 4 years now. Most of my work has been design and development of web sites. I work a lot with scripting languages like JavaScript, PHP and databases like MySQL. Recently, I set up my first e-commerce site ... read more

  • Authorize.net Deceptive Signup Practices

    Feb 9, 2012 by
    Rated a Very Helpful Review
    Pros: popular in early part of the last decade
    Cons: terrible support terrible policies

    Summary: Authorize.net and its affiliate companies are horrible. $99 fee just to see if your 'eligible' for their services. No particular advantage on rates VS paypal when looking at all the fees. Sales/Support is awful, they disconnect you when ... read more

  • A Word Of Warning

    Jan 8, 2010 by
    Rated a Very Helpful Review
    Pros: Good solid processing system.
    Cons: Bad customer service and they will not rectify their own mistakes.

    Summary: I have been processing with Authorize.net for 5 years.  Overall, they have not done a bad job.  However, they have now made an error that may very well cost me my business.  They will even admit the error they made, but will not fix it ... read more

  • Great for eCommerce Startup

    Dec 16, 2009 by
    Rated a Very Helpful Review
    Pros: Maintenance free, proven reliable entity, favorable rates for eCommerce, intuitive interface, great reporting, easy 
    Cons: No complaints throughout set-up, launch, and first months of business

    Summary: My wife and I recently started an eCommerce B2C venture, and being new to eCommerce and merchant processing we were initially overwhelmed with the choices in front of us. Fortunately, we have been absolutely satisfied with the choices we ... read more

  • "It's Your Fault" - get used to hearing this from Authorize.net

    Nov 10, 2009 by
    Rated a Helpful Review
    Pros: In all my interactions, someone answered the phone - I guess this is a pro.
    Cons: Energy and time spent placing blame rather than solving issues.

    Summary: I was planning a software change that required me to switch merchant services and credit card processors.  My merchant processor signed up for Authorize.net.  Unfortunately, the software conversion didn't happen.  I contacted my merchant ... read more

  • Would not recommend

    Dec 19, 2007 by
    Rated a Very Helpful Review
    Pros: I get through to customer service quickly, or they call me back quickly as promised.
    Cons: But they blame issues on other people

    Summary: I have a brick-and-mortar business and wanted to be able to process credit cards so after doing some research, I found Authorize.net. Unlike some others experiences, I had no problem setting up the account and using the virtual terminal. My one and ... read more

  • Cardservice International

    Aug 16, 2005 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Zero Customer Support. They treat you like a criminal. Very hard to get your money.

    Summary: Cardservice International is the merchant services company that you are getting involved with. They pride themselves on superior customer service. What you get is treated like a felon. No matter what you do to try to avoid getting your transactions ... read more

  • Authorize.Net is both professional and easy to use

    Jul 14, 2004 by
    Rated a Very Helpful Review
    Pros: Very easy to use, very professional staff.
    Cons: I honestly cannot think of any.

    Summary: I'd like to give credit where credit is certainly due. I no longer use Authorize.net, but I used it for 2.5 years while operating my online business. I sold the business in Nov 2003 and canceled the service in Jan 2004. Setting up the account was ... read more

  • Avoid at all costs.

    Mar 22, 2003 by
    Rated a Very Helpful Review
    Pros: None.
    Cons: Business practices bordering on fraud, terrible customer service.

    Summary: I will attempt to be fair in writing this review, which will be difficult because I am intensely angry with Authorize.net. I should have cut my losses during the process of signing up for a reseller account. My experience began by completing ... read more

  • Cardservice Links

    Jul 16, 2002 by
    Rated a Off Topic Review
    Pros: none
    Cons: deceitful sales practices

    Summary: Cardservice Links of Thousand Oaks, CA is an agent of Cardservice International. They deducted $49.95 from my business checking account after I refused to lease credit card processing equipment from Leasecomm Leasing. Leasecomm has a very bad rating ... read more

  • Cardservice International

    Jun 27, 2002 by
    Rated a Very Helpful Review
    Pros: None
    Cons: I have experienced some contract deceit and poor customer service with Cardservice International.

    Summary: I originally had a website through bigstep.com on Dec 4, 2000. They offered a merchant account at Cardservice International for credit card sales. I signed up for it, and assumed it was on a month to month basis. I moved my website from ... read more

  • Credit card payments at your fingertips.

    Aug 10, 2001 by
    Rated a Helpful Review
    Pros: Feature packed, Fast, Reliable
    Cons: High Startup cost, high percentage fees, daunting for new user.

    Summary: If you are looking for a way to process credit cards and have pretty highlevel technical know how, Authorize.net is your friend. Comprising a large amount of features, Authorize.net allows for modification of every aspect of the payment process including ... read more

  • Express Customer Reviews

  • Time for a Change

    Oct 26, 2012 by
    Rated Show
    Pros: solid processing system
    Cons: Bad Customer Service, Bad Pricing

    Summary: I used to be an authorize.net client until I found http://www.free-merchant.com. With them I know what to expect before hand and they are always available to talk at any time and day. There processing fees are much more reasonable as ... read more

  • Think twice before using Authorize.net

    Feb 10, 2012 by
    Not rated yet
    Pros: Bad customer service, billing problems, deceiving sign-up
    Cons: If you need you business run smoothly, think twice.

    Summary: They definitely have deceiving sign-up, but our problem was that we were not able to process cards due to some errors (errors were not on our part). Problem was not solved, we had to close account, but nevertheless got charged a bunch of fees with the ... read more

  • Outdated and Too Old School

    Jan 10, 2012 by
    Not rated yet
    Pros: none
    Cons: everything

    Summary: Not user friendly and trust me I am tech savy.  Now-a-days there are great companies who take that unecessary work out so we can just work on the customizing.  Like any dreamweaver user can take a weebly and customize to thier needs saving time ... read more

  • Find another service

    Jan 9, 2012 by
    Not rated yet
    Pros: None
    Cons: too many to list

    Summary: Poor service the whole way throughout.  They make things very confusing for you so that you get tricked into paying more than you realize.  The service is expensive in the end and not worth the hassel...They will also charge your account based ... read more

  • HORRIBLE HORRIBLE HORRIBLE

    May 4, 2011 by
    Rated Show
    Pros: NONE
    Cons: Stealing from their customers.

    Summary: I cannot believe the unprofessionalism of this company.  They steal from you and their support is a joke.  You write to support.authorize.net and no matter what you say, no matter what your issue is--they copy and paste about "how concerned ... read more

  • Easy to get in - Hard to get out

    Jan 25, 2011 by
    Rated Show
    Pros: Easy and quick to sign up.
    Cons: Extremely difficult to cancel account.

    Summary: I signed up for an account, which was very quick, but my web designer said it was too complicated and I should use PayPal.  Trying to cancel with AuthNet has been a NIGHTMARE.  At first they claim they never got my emailed cancellation form ... read more

  • Poor Customer Support and policies

    Jan 14, 2011 by
    Not rated yet
    Pros: absolutely none
    Cons: Employees hands are tied to help you at all.

    Summary: Was switching to Authorize.net thinking it would be more affortable. It's been a nightmare since. When the account didn't work they created another account for me. I was not aware of this or that the first account would be kept open and I would be ... read more

  • Don't Use Them, They cheat you out of money!

    Nov 8, 2010 by
    Rated Show
    Pros: Nothing!
    Cons: Cheat you out of money! Don't care about customers!  Poor customer service, rude. 

    Summary: I used this service for two years.  I ran a larger transaction amount and they put it through the risk department because of the amount.  They said I wasn't setup to do that type of transaction and that I had to refund the money before I could ... read more

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