Dell Dimension 4100 Series

Dell Dimension 4100 Series

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psrn911
Epinions.com ID: psrn911
Member: Pamela
Location: From Louisiana, currently in Nebraska
Reviews written: 35
Trusted by: 5 members

Great Product .....SoSo customer service

Written: Dec 10 '00
  • User Rating: Excellent
  • Ease of Use:
  • Quality of Tech Support:
Pros:good system, fair price
Cons:some customer service people and phone menus

I have owned several computers over the last few years and this one is definitely one of the better products. The system is an 866 ,20g hard-drive with 7200 rpms, 128kb memory, 48x cd-rom, a 19 inch monitor and a free scanner. All for only $1200.00. I found this to be a good deal after about a month of fairly serious research. We received the system 8 days after placing the order online. The online ordering was really easy and user friendly. The down side was dealing with customer service when I needed to make a MINOR change. To begin with, the menus you have to go thru are entirely too long and tedious( not to mention a 20 minute on hold wait). Once we reached a real person he was so incredibly rude and not at all helpful I sent an email to his boss. Eventually,( an hour) we were put thru to a very friendly and helpful young man who was able to solve our problem.( footnote, I sent his boss an email too). In summation, I am very happy with my system and hope to have better luck in the future with customer support.



Recommended: Yes


Amount Paid (US$): 1200.(1300 with shipping)
Operating System: Windows
Processor: Intel Pentium III
Processor speed: 801-900
RAM: 128
Internal Storage: CD-ROM
Hard Drive (GB): 13-20

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