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Mindspring

Mindspring
Overall Rating: Product Rating: 4.0
Ease of Use:
Connection Reliability:
Quality of Tech Support:

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Forgot their roots!

Written: Apr 14 '00

Product Rating: Product Rating: 3.0
Pros: very efficient friendly support

Cons: forgot about us little guys after the BIG merge
BostonJohnny's Full Review: Mindspring
I did a lot of research into ISPs before making my decision. I heard

nothing but positives about Mindspring. I liked their anti-AOL tinge

about caring for their customers and consumers raved about their

customer service.


After signing up, the tech staff was excellent in dealing with my

problems and all questions I had. The connections were great,

no problems what so ever.


BUT! Soon after the merge with Earthlink, trouble in Paradise my

friends! Connections are terrible! I am disconnected EVERY

SINGLE TIME I'm online. Not only once but usually 2-4 times per

connection.


This happens all times of the day 11 AM, 2PM, 4AM. It doesn't matter

what time of day. I have used their online support,email and a few

phone calls NADA! I will be soon changing when my DSL gets here.




Recommended:
Yes

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BostonJohnny

Epinions.com ID:
BostonJohnny
Member: Johnny D
Location: BOSsTOwN, Mass.
Reviews written: 7
Trusted by: 1 member

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